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We are looking for a Quality Analyst to join our strategically awesome team!
Qualification:
Locations:
Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City
Cebu Site
TMSI Lacdon Aliwanay, Balamban, Cebu Province
Bacolod Site
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental
Victorias Site
Vic Arcade Building, Ground Floor Osmeña Avenue, Barangay 1, Victorias City
Interested in applying? You may send your resume to Careers@GlobalStrategic.com
Official account of Jobstore.
Salary: P28,000 to P30,000 (Monthly Package)
Schedule: 3 days/week (20 hours in a week)
What are we looking for?
Skills Required:
Nice to Have:
What will you do?
Administrative Support:
Candidate Screening:
Interview Coordination:
Communication and Correspondence:
Candidate Pipeline Management:
Employer Branding:
Join the awesome team and enjoy these benefits & perks:
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our New Zealand-based client, founded in 2000, has over 20 years of experience in recruitment assessments and solutions for companies in Australia and New Zealand. They use psychological assessment tools and practical experience to improve staff selection, development, and people performance, resulting in a motivated, engaged workforce.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Official account of Jobstore.
Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)
What are we looking for?
Skills Required:
Nice to Have:
What will you do?
Join the awesome team and enjoy these benefits & perks:
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Official account of Jobstore.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience. QA shall be able to assess how transactions are handled, and identify the areas that need improvement.
QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:
· Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.
· Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.
· Provide accurate and impartial judgement on all transaction evaluations.
· Regular coaching sessions with agents to reinforce good behavior and reform opportunities
· Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.
· Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.
· Attending administrative hearings and deliberations resulting from the critical error callouts.
· Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.
· Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.
· Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.
· Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.
· Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.
· Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.
· Taking proper action on disputes filed against transaction evaluations.
· Participating in internal and external client meetings and performance reviews.
· Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.
· Reviewing and submitting exceptional calls to be pooled for the good call library.
· Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed
Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.
Join the A-Team and experience the A-Life!
Official account of Jobstore.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience. QA shall be able to assess how transactions are handled, and identify the areas that need improvement.
QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:
· Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.
· Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.
· Provide accurate and impartial judgement on all transaction evaluations.
· Regular coaching sessions with agents to reinforce good behavior and reform opportunities
· Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.
· Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.
· Attending administrative hearings and deliberations resulting from the critical error callouts.
· Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.
· Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.
· Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.
· Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.
· Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.
· Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.
· Taking proper action on disputes filed against transaction evaluations.
· Participating in internal and external client meetings and performance reviews.
· Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.
· Reviewing and submitting exceptional calls to be pooled for the good call library.
· Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed
Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.
Join the A-Team and experience the A-Life!
Official account of Jobstore.
Schedule: Monday - Friday (8:00 AM to 5:00 PM GMT or 9:00 AM to 6:00 PM GMT)
What are we looking for?
Skills Required:
Nice to Have:
What will you do?
1. Customer Support:
2. Technical Knowledge:
3. Tool Proficiency:
4. Issue Escalation:
5. Communication:
Join the awesome team and enjoy these benefits & perks:
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client based in Vienna founded in 2002 and a Bloomberg Certified SAPI Integration Partner since February 2022. They are a powerful trading platform that supports multiple assets, brokers, and data feeds. It automates tasks, reduces risks, and increases profits for traders. Unlink other platforms, they focus on trader workflow, aiming for stable, replicable, and successful trading. With a growing user base and flexible packages, they cater to both professional and beginner traders.
#ConnectOS #TeamConnectOS
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Official account of Jobstore.
Salary: P200,000 to P250,000 (Monthly Package)
Schedule: Monday – Friday (09:00 AM - 06:00 PM EST)
What are we looking for?
Skills Required:
Nice to Have:
What will you do?
Join the awesome team and enjoy these benefits & perks:
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client uses technology to output better work product, in less time, with less effort, and less stress. Improve your productivity, client satisfaction and profitability with us so you can focus on the things that are more important.
To learn more about our awesome opportunities, visit connectos.co/careers
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Official account of Jobstore.
Salary: P55,000 – P75,000 (Monthly Package)
Schedule:
2 months Training (5 days, 9 hours each): Mondays – Fridays (8:30 AM – 5:30 PM EST)
Then will transition to weekend shift (3 days, 13 hours each): Friday 9:00 PM EST – Saturday 10:00 AM EST, Saturday 9:00 PM EST – Sunday 10:00 AM EST, Sunday 9:00 PM EST – Monday 10:00 AM EST
What are we looking for?
Skills Required:
Nice to have:
What will you do?
Join the awesome team and enjoy these benefits & perks:
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a top IT services provider in New York City. They specialize in helping businesses with their IT needs, from choosing and installing hardware and software to making sure everything runs smoothly in the long term. They're especially focused on ensuring that a company's IT systems support its overall business goals.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Official account of Jobstore.
Salary: P70,000 to P80,000 (Monthly Package)
Schedule: Monday – Friday (09:00 AM - 06:00 PM EST)
What are we looking for?
Skills Required:
What will you do?
Join the awesome team and enjoy these benefits & perks:
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client --- A full-service law firm based in New York City. With lawyers admitted to practice in New York and New Jersey, they provide a spectrum of legal services to both individuals and corporate clients. Their team of innovative problem solvers, skilled negotiators, and experienced litigators find creative solutions and produce results for clients facing difficult circumstances.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Official account of Jobstore.
Salary: P60,000 to P80,000 (Monthly Package)
Schedule: Monday – Friday (09:00 AM - 06:00 PM EST)
What are we looking for?
Skills Required:
Nice to Have:
What will you do?
Join the awesome team and enjoy these benefits & perks:
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client --- A bicoastal, virtual business and entertainment law firm that provides legal support to all types of creatives (including podcasters, influencers, dancers, bloggers, and content creators) and entrepreneurs during every step of their business journeys.
To learn more about our awesome opportunities, visit connectos.co/careers
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Official account of Jobstore.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A SNAPSHOT OF YOUR ROLE
The Accountant will handle, prepare, compute, manage, research, and analyze all accounting data, in order to provide quantitative information on performance, financial position, solvency, liquidity, and cash flows of small- to medium-sized Australian businesses.
Your day could see you:
• Perform month-end closing activities such as account reconciliation, revenue accounting, expense accounting, etc.
• Prepare ad hoc reports required for team meetings or as requested by management and customers
• Prepare and submit financial reports in a timely and accurate manner
• Review all financial reports to ensure accuracy and completeness
• Reconcile daily bank transactions
• Process approved sales invoices
• Process supplier invoices received from email and prepare a summary of the weekly listing of invoices for payment. Ensure all suppliers’ invoices have been approved
• Prepares purchase order as requested by the client
• Record month-end accruals, prepayments, and other journal entries
• Checks monthly end accruals, prepayments, and other journal entries
• Checks monthly credit card statements and AU expense reports
• Update weekly reports such as cash flow, KPI tracker, and cash position statement
• Preparation and lodgment of Activity Statements
• Process payroll and payroll-related tasks which include leave management, superannuation lodgment, WorkCover lodgment, STP Filing, and payroll tax lodgment (as required)
• Perform balance sheet accounts validation
• Prepare income tax returns for individuals, trusts and companies
A BIT ABOUT YOU
• Has working experience in GA process
• Preferably knowledgeable in AR and AP process
• Must be a CPA
• Preferably knowledgeable in XERO Accounting System
• At least 1-3 years of working experience in the accounting field
• Excellent verbal and written communication skills
• Meticulous & very high attention to detail
• Proficient in using MS Office applications
What we offer:
• Hybrid work arrangement
• Training
Join the A-Team and experience the A-Life!
Official account of Jobstore.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A SNAPSHOT OF YOUR ROLE
The Accountant will handle, prepare, compute, manage, research, and analyze all accounting data, in order to provide quantitative information on performance, financial position, solvency, liquidity, and cash flows of small- to medium-sized Australian businesses.
Your day could see you:
• Perform month-end closing activities such as account reconciliation, revenue accounting, expense accounting, etc.
• Prepare ad hoc reports required for team meetings or as requested by management and customers
• Prepare and submit financial reports in a timely and accurate manner
• Review all financial reports to ensure accuracy and completeness
• Reconcile daily bank transactions
• Process approved sales invoices
• Process supplier invoices received from email and prepare a summary of the weekly listing of invoices for payment. Ensure all suppliers’ invoices have been approved
• Prepares purchase order as requested by the client
• Record month-end accruals, prepayments, and other journal entries
• Checks monthly end accruals, prepayments, and other journal entries
• Checks monthly credit card statements and AU expense reports
• Update weekly reports such as cash flow, KPI tracker, and cash position statement
• Preparation and lodgment of Activity Statements
• Process payroll and payroll-related tasks which include leave management, superannuation lodgment, WorkCover lodgment, STP Filing, and payroll tax lodgment (as required)
• Perform balance sheet accounts validation
• Prepare tax returns for individuals, trusts and companies
A BIT ABOUT YOU
• Has working experience in GA process
• Preferably knowledgeable in AR and AP process
• Must be a CPA
• Preferably knowledgeable in XERO Accounting System
• At least 1-3 years of working experience in the accounting field
• Excellent verbal and written communication skills
• Meticulous & very high attention to detail
• Proficient in using MS Office applications
What we offer:
• Hybrid work arrangement
• Training
Join the A-Team and experience the A-Life!
Official account of Jobstore.
Salary: P100,000 – P150,000 (Monthly Package)
Schedule 8:30AM EST – 5:30 PM EST
What are we looking for?
Skills Required:
Nice to have:
What will you do?
Join the awesome team and enjoy these benefits & perks:
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a top IT services provider in New York City. They specialize in helping businesses with their IT needs, from choosing and installing hardware and software to making sure everything runs smoothly in the long term. They're especially focused on ensuring that a company's IT systems support its overall business goals.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information.
Official account of Jobstore.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A SNAPSHOT OF YOUR ROLE
The Accountant will handle, prepare, compute, manage, research, and analyze all accounting data, in order to provide quantitative information on performance, financial position, solvency, liquidity, and cash flows of small- to medium-sized Australian businesses.
Your day could see you:
• Perform month-end closing activities such as account reconciliation, revenue accounting, expense accounting, etc.
• Prepare ad hoc reports required for team meetings or as requested by management and customers
• Prepare and submit financial reports in a timely and accurate manner
• Review all financial reports to ensure accuracy and completeness
• Reconcile daily bank transactions
• Process approved sales invoices
• Process supplier invoices received from email and prepare a summary of the weekly listing of invoices for payment. Ensure all suppliers’ invoices have been approved
• Prepares purchase order as requested by the client
• Record month-end accruals, prepayments, and other journal entries
• Checks monthly end accruals, prepayments, and other journal entries
• Checks monthly credit card statements and AU expense reports
• Update weekly reports such as cash flow, KPI tracker, and cash position statement
• Preparation and lodgment of Activity Statements
• Process payroll and payroll-related tasks which include leave management, superannuation lodgment, WorkCover lodgment, STP Filing, and payroll tax lodgment (as required)
• Perform balance sheet accounts validation
• Prepare tax returns for individuals, trusts and companies
A BIT ABOUT YOU
• Has working experience in GA process
• Preferably knowledgeable in AR and AP process
• Must be a CPA
• Preferably knowledgeable in XERO Accounting System
• At least 1-3 years of working experience in the accounting field
• Excellent verbal and written communication skills
• Meticulous & very high attention to detail
• Proficient in using MS Office applications
What we offer:
• Hybrid work arrangement
• Training
Join the A-Team and experience the A-Life!
Official account of Jobstore.
Salary: P80,000 to P100,000 (Monthly Package)
Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)
What are we looking for?
Skills Required:
Nice to Have:
What will you do?
Join the awesome team and enjoy these benefits & perks:
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a quantitative fund manager, with over 15 years of trading derivatives in Sydney, Australia. Their expertise lies in dynamic asset allocation across 60+ liquid futures markets, encompassing equity indices, government bonds, short-term interest rates, currencies, and commodities. Licensed to serve wholesale investors under the Australian Financial Services License.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Official account of Jobstore.