Total 959 Customer Service job vacancies

Position :Operations Associate

Work Hours          :Monday to Friday 8am-5pm or 9am-6pm Japan Timezone

Salary Range         :$900 - $1500 (Depending on the interview result and client’s 

approval)

About the Company: 

It is a leading collective of over 150 top-tier F&B experts located in more than 30 countries, specializes in supporting CPG & Foodservice brands like Bel, Ferrero, Domino's Pizza, and Kerry in their international growth. We provide comprehensive solutions across the food value chain, from product development to market expansion, leveraging our vast expertise in branding, marketing, business development, regulations, and supply chain.

Overview:

We are seeking a motivated and proactive Operations Associate to support our Chief Operating Officer (COO). This role is critical in maintaining our operational excellence and assisting in our growth trajectory, ensuring our clients receive unparalleled service.

Responsibilities: 

• Assisting the COO in managing client communications, including email follow-ups, call scheduling, and deal progress tracking.
• Re-engaging past leads to set up discussions with the COO.
• Researching new and past leads to support strategic outreach.
• Aiding in the creation of effective emails using Apollo (with training provided).
• Assisting in contract preparation.
• Managing invoice creation, billing processes, and follow-up for timely payments.
• Supporting the onboarding of experts into the GourmetPro network.
• Demonstrating a proactive and curious attitude, taking initiative in assignments, and seeking additional responsibilities.
• Address and resolve any client concerns or complaints promptly, always striving for a positive outcome and maintaining the integrity of the company’s brand.

• A bachelor’s degree in Business, Marketing, Communications, or a related field
• At least 3 years of experience in an advertising agency, marketing agency, market research agency, or recruitment agency. 
• Proficiency in G-Suite, HubSpot, and Notion is advantageous.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a dynamic, fast-paced environment.
• Proactive problem-solving approach and eagerness to learn.
• Team-oriented mindset with a positive attitude.
• Solid background in sales admin and invoicing.
• Exceptional written and verbal communication skills, as well as presentation abilities.
• Proficiency in English is a must.
• Curiosity and transparency are highly valued.

Why Join Us? This is a full-time remote opportunity where you'll work alongside a dedicated and passionate team. We're not just looking for an employee; we're seeking someone who's keen to be a part of our adventure, contributing their expertise and passion every step of the way.

• A fully remote and flexible work environment.
• Opportunities for professional growth within a rapidly expanding company.
• A chance to contribute significantly to the F&B sector, working with renowned global brands.

Position: Operations Manager/Chief Operations Officer (COO)

Pay Range: Up to $2000/month

About the Role:

We are currently on the hunt for a skilled, experienced, and dedicated Operations Manager/COO to oversee the daily operations of our e-commerce stores. The ideal candidate will possess a strong understanding of e-commerce dynamics along with skills in project management, supply chain, HR, and operations management.

Duties and Responsibilities:

• Oversee daily operational activities of our e-commerce stores.
• Organize and manage supply chain logistics to ensure products are supplied to meet business targets.
• Develop and implement operational policies and procedures to improve efficiency and effectiveness.
• Spearheaded the recruitment process of new team members, identified future hiring needs, and ensured team growth aligned with business objectives.
• Oversee human resource management, including staff training, performance evaluations, and promotions.
• Exercise advanced project management skills in planning, monitoring, and controlling different projects effectively.
• Lead process improvement initiatives to reduce operational costs and increase customer satisfaction.
• Collaborate with the executive team to develop strategies and set goals for growth.
• Monitor performance and report on metrics.
• Handle any crises or problems that might affect operations.

• Proven experience as Operations Manager, COO or in a similar role.
• Experience in ecommerce business operations.
• In-depth knowledge of HR functions (recruitment, training, evaluation) and supply chain procedures.
• Understanding of business functions such as HR, finance, and marketing.
• Exceptional project management and organizational skills.
• Strong problem-solving and decision-making skills.
• Excellent communication and leadership abilities.
• BSc/BA in Business Administration or relative field; MSc/MA will be a plus.

WE'RE LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Job Title: Podcast Video Editor

Salary Range: $900 -  $1200 per month (DOE)

Working hours: Flexible; total of 40 hours/5 days a week; Overlapping two hours between 3-5 PM PST

We are on the lookout for a skilled Podcast Video and Audio Editor with a passion for gaming to enhance our content creation efforts.

Duties and Responsibilities:

You will be responsible for publishing high-quality long-form audio and YouTube episodes, every week.  You will also work closely with our content marketer and creative director to maintain a consistent brand and voice across our channels.

Occasionally, you will also be asked to help with tutorial-based videos of our games, to be published on our game sites. 

• Edit and enhance audio content for clarity and quality.
• Edit video content, ensuring a seamless and engaging visual experience.
• Sync audio and video components to create a cohesive final product.
• Incorporate music, sound effects, and other elements to enhance overall production.
• Collaborate with the content team to understand the creative vision and objectives.
• Ensure consistency in branding and style across podcast episodes.
• Troubleshoot and address technical issues related to audio and video editing.
• Meet deadlines and deliver high-quality, polished podcast episodes.
• Stay updated on industry trends and technologies to enhance editing techniques.
• Work with our content editor and creative director to publish show notes, transcribe, and 
• Communicate effectively with the team to align editing with overall content goals.

• Enhance Gaming Audio:
• Edit and optimize audio content to highlight key discussions, interviews, and insights related to the gaming industry.
• Creative Sound Design:
• Implement creative sound design elements to capture the essence of gaming experiences, including music, sound effects, and immersive audio.
• Seamless Episode Flow:
• Edit podcast episodes to ensure a smooth and engaging flow, maintaining a captivating listener experience throughout.
• Sync Audio and Game Footage:
• Sync audio commentary seamlessly with game footage or relevant visuals to create engaging video podcasts.
• Content Collaboration:
• Collaborate with the gaming content team to align editing with the studio's creative vision, storytelling, and branding.
• Gaming Theme Consistency:
• Ensure consistency in gaming themes, graphics, and styles across podcast episodes to reinforce the studio's brand.
• Technical Troubleshooting:
• Address and troubleshoot technical issues related to audio and video editing, ensuring the highest quality output.
• Meeting Deadlines:
• Meet deadlines consistently to ensure timely release of podcast episodes, aligning with the studio's content calendar.
• Stay Updated on Gaming Trends:
• Stay informed about the latest gaming trends, releases, and industry developments to enhance the relevance of podcast content.
• Effective Communication:
• Communicate effectively with the gaming content team to understand requirements, provide updates, and incorporate feedback.

Requirements:

• At least 3 years of proven experience as a video editor, with a focus on long-form interview podcast content
• Preferably with experience in the Web-based game industry.
• In-depth understanding and appreciation of gaming culture, industry trends, and popular gaming titles.
• Familiarity with logic and puzzle-based casual games like Sudoku, Crossword, Wordle, and more to edit content related to our games.

Audio Editing Tools:

• Proficient with Audacity, Adobe Audition, or similar software

Video Editing Tools:

• Required: Adobe Premier Pro or DaVinci Resolve expertise
• Preferred: Proficient in After Effects, and Frame.io for feedback
• Video screen capture tools like Camtasia, Screenflow, or Screen.Studio
• Familiar with video editing tools for YT Shorts or TikTok content using the above or Descript and CapCut.

Collaboration Tools:

• Efficient use of communication and collaboration tools like Discord, Google Sheets, Notion, or Trello for seamless project management.
• Excellent communication and collaboration skills.
• Showcase a portfolio highlighting previous work on gaming-related podcast episodes or similar, demonstrating proficiency in storytelling and creative editing.

Publishing tools:

• Use Transistor.FM to publish the podcast, and YouTube Studio to publish the video versions
• Comfortable with using AI tools like Podium or ChatGPT to help speed up the creation of show notes, transcriptions, and titles as needed.

About the Role:

Join our innovative digital marketing agency as a Lead Web Designer & SEO Strategist. This pivotal role demands a blend of creative design skills and technical SEO knowledge. You’ll be instrumental in crafting and maintaining high-quality WordPress websites for our diverse client base.

Duties and Responsibilities:

• Website Design & Development: Craft visually appealing and functional websites using WordPress and Elementor. Leverage your strong design sensibilities to create user-centric, engaging web experiences.
• SEO Integration: Integrate SEO best practices into website design and architecture, ensuring optimal search engine performance. Regularly update and refine SEO strategies to align with evolving standards and practices.
• Domain & Hosting Management: Manage domain registration, setup, and maintenance, including DNS configurations. Ensure smooth hosting and backend setup for seamless website performance.
• Template Customization & Plugin Management: Adapt and customize pre-existing templates to fit specific client needs and brand aesthetics. Select, test, and manage WordPress plugins to enhance website functionality.
• Project Oversight: Oversee the website project lifecycle, from initial design concepts to final launch. Collaborate with team members to ensure timely and high-quality delivery.

• Proven track record in designing compelling websites with WordPress, particularly skilled in using Elementor.
• 3 - 5 years of relevant experience
• Strong understanding of and experience with SEO principles, with an ability to weave these into website design and structure.
• Experience in managing domains, DNS settings, and website hosting.
• Skilled in customizing WordPress templates and managing plugins.
• Excellent problem-solving, communication, and project management skills.

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Develop and maintain web applications using Javascript and other web development frameworks
• Collaborate with cross-functional teams to analyze, design, and implement new features
• Troubleshoot and debug code
• Ensure technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Participate in code reviews to maintain code quality and ensure adherence to industry standards
• Stay up-to-date with emerging trends and technologies in web development

• Bachelor's degree in Computer Science, Information Technology, or related field
• At least 1-3 years of experience in Javascript development
• Proficiency in web development frameworks such as ReactJS, Vue.js, or AngularJS
• Experience working with databases and web servers
• Familiarity with Git or other version control systems
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills.

**LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES!!!

Position :  Project Manager 

Salary Range :  USD 900 to 1500 /month

Working Schedule : Monday to Friday Flexible (overlap at least 4 hours between 9am-5pm EST) 

ABOUT THE OWNER 

A digital design and development agency offering website and web application design and development. We create better experiences for happier customer relationships.

ABOUT THE ROLE

We are looking for a project manager who can also help support on other admin items. Project management experience in website design and development in WordPress would be preferred as well as print/digital design project management. We use Airtable, Loom and Notion primarily so experience with those tools would be great (in particular Airtable). They will manage client communications and follow-ups and all the typical project management duties.

Responsibilities:

• Help support on other admin items
• Manage client communications and follow-ups and all the typical project management duties

• At least 2 years of similar experience
• Above Average to Good Communication Skills
• Proficiency in using Airtable 

Nice to have: 

• Project management experience in website design and development in WordPress would be preferred as well as print/digital design project management
•  Preferred Tools: Loom and Notion (experience is a plus)

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Head of Finance

Working Hours/Shift: M-F 8 AM-5 PM EST

Salary Range: $1500-$2000 monthly

Responsibilities:  

• Oversee and manage the day-to-day financial operations of the company.
• Supervise and mentor accounting staff members and financial controller.
• Ensure the accurate and timely preparation of financial reports and statements.
• Develop and implement financial policies and procedures to ensure compliance with regulations and industry best practices.
• Collaborate with other departments to provide financial insights and support decision-making processes.
• Conduct regular financial analysis to identify areas for improvement and optimization.
• Manage the budgeting and forecasting processes.
• Stay updated on industry trends and changes in financial regulations.

Qualifications:  

• Bachelor's degree in Finance, Accounting, or a related field.
• MBA or CPA certification is a plus.
• Proven experience in a senior finance role, preferably as a Finance Manager or Controller.
• Strong leadership and managerial skills with the ability to lead and develop a team.
• Excellent analytical and problem-solving abilities.
• In-depth knowledge of financial regulations and accounting principles. Proficiency in financial software and Microsoft Excel.
• Effective communication skills with the ability to convey complex financial information to non-finance stakeholders.

LOOKING FOR FILIPINO CANDIDATES RESIDING IN THE PHILIPPINES

Position: Sales Representative

Working Hours: 8 hours a day, (8 am - 5 pm with 1 hour lunch break), M-F, EST (Florida time) | 9 pm to 6 am PH Time

Salary Range: 900-1500 USD

About the company: 

We are a second generation residential and commercial company that specializes in providing your home or business with custom fence design and installation services. From privacy fencing that creates a backyard paradise to multiple varieties of fence choices to fit your needs - our team has everything it takes to securely and beautifully fence any area of your property.

About the job:

We are currently seeking a proactive Sales Representative to join our team. In this role, you'll engage potential and existing customers through effective cold calling, using scripted information about our products and services. Your focus will be on answering inquiries, understanding customer needs, and closing sales. Collaborating closely with the field sales team, you'll direct prospects seamlessly and ensure accurate customer information in our database. Handling grievances with professionalism, exceeding sales quotas, and maintaining meticulous records will be crucial to your success in this dynamic position. If you're passionate about sales and thrive in a fast-paced environment, we encourage you to apply and contribute to our company's growth.

Duties and Responsibilities:

• Contact potential or existing customers to inform them about a product or service using scripts
• Cold calling
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the extra mile to meet the sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

• At least 1 year of relevant experience in Sales.
• Understanding of sales process, preferably with customer service experience
• Excellent communications skills
• Excellent interpersonal skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Content Writer

Work Hours: M-TH; 32 hours per week (excluding lunch breaks, etc.); 9:00 AM to 5:30 PM CET. But this is flexible and can be discussed.

Salary: 900-1,500 USD per month

Duties and Responsibilities:

• Conduct extensive research on transitioning to various roles in tech (e.g., product management).
• Analyze research findings and extract valuable insights.
• Convert those insights into comprehensive interview guides that will benefit 1,000s of job seekers.
• Collaborate directly with the Content Marketing Manager.
• Contribute to various projects as our company continues to grow.

• Excellent written and spoken English (near native level).
• A minimum of 2 years of professional experience in writing or marketing.
• Strong ability and interest in long-form writing and content structuring.
• Proficient in using Google Docs and other productivity tools.
• You love writing and thinking logically.

Ideal/Preferred:

• Experience in or a keen interest in learning more about writing SEO-optimized content.

Personality/Attitude/Culture Preference:

• A strong interest in contributing to our mission of helping professionals reach their career goals.
• A goal-oriented mindset with a drive to create content that outperforms the competition to achieve a top 3 Google ranking.
• An improvement mindset with an interest in updating existing content to maintain it in the top 3 Google rankings.

GreenCari LLC. is a leading company specializing in customer support services for various online platforms, including online casinos. We are committed to providing exceptional customer experiences and ensuring the highest level of satisfaction for our clients and their users.

As the Customer Service Team Leader for our Online Casino Account, you will play a pivotal role in managing and optimizing the customer support operations for one of our key clients in the online gaming industry. The ideal candidate will possess strong leadership skills, a deep understanding of online casino operations, and a passion for delivering outstanding customer service.

Key Duties and Responsibilities:

Team Leadership:

• Lead and motivate a team of customer service representatives to achieve performance targets and deliver exceptional service to online casino users.
• Conduct regular team meetings, performance reviews, and training sessions to enhance the team's skills and knowledge.

Subject Matter Expertise:

• Develop and maintain a thorough understanding of the online casino industry, including game mechanics, regulations, and customer trends.
• Serve as the go-to person for the team regarding account-specific queries and challenges.

Quality Assurance:

• Implement and monitor quality assurance processes to ensure that customer interactions meet or exceed established standards.
• Provide constructive feedback and coaching to team members to drive continuous improvement.

Issue Resolution:

• Handle escalated customer concerns and complex issues, ensuring timely and satisfactory resolution.
• Collaborate with other departments to address systemic problems and enhance overall customer satisfaction.

Performance Metrics:

• Track and analyze key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution.
• Develop action plans to address areas of improvement and drive performance excellence.

Training and Development:

• Identify training needs within the team and coordinate relevant training programs to enhance skills and knowledge.
• Stay updated on industry trends and communicate changes effectively to the team.

Communication:

• Foster open communication channels between team members and other departments.
• Collaborate with the Operations Manager, as well as the Head of Customer Experience to implement strategies for account growth and customer satisfaction.

Qualifications:

• Bachelor's degree or equivalent experience in a related field.
• Proven experience in a leadership role within a customer service environment, preferably in the online gaming or casino industry.
• Strong knowledge of online casino operations, games, and customer behavior.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to be a proactive go-getter, taking initiative to address challenges and seize opportunities for improvement.
• A track record of going the extra mile to exceed customer expectations and achieve performance goals.
• Ability to thrive in a fast-paced and dynamic work environment.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
• Innovative mindset with a willingness to explore new strategies and approaches to enhance customer satisfaction.
• A commitment to continuous learning and self-improvement, staying updated on industry trends and best practices.

GreenCari LLC. is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Media Buyer (E-commerce)

Working Schedule: Mondays to Fridays, 9 AM - 5 PM (MST) | 12 AM - 8 AM (Manila Time)

Salary Range:  $1500 - $2000 / Monthly 

ABOUT THE COMPANY
A new-age e-commerce agency that aims to help impact-driven brands rapidly grow their DTC e-commerce channel by decreasing customer acquisition cost and increasing customer lifetime value using their proven 6-system framework.

ABOUT THE ROLE:

We are seeking an experienced Media Buyer with a strong background in e-commerce to join our team. The successful candidate will be pivotal in managing and optimizing our media buying activities and advancing our advertising strategies.

RESPONSIBILITIES:

• Implementing Effective Media Buying Strategies: Devise and execute innovative media buying strategies to enhance our online presence.

• Managing Digital and Offline Media Procurement: Oversee the procurement process for both digital and offline media channels.

• Maximizing Campaign Performance: Constantly optimize media buying activities to achieve maximum ROI.
• Performance Metrics Tracking: Monitor and analyze the performance metrics of media buying campaigns.
• Developing Result-Oriented Advertising Campaigns: Create cost-effective and result-driven advertising campaigns.
• Liaising with Media Representatives: Build and maintain relationships with media representatives to secure optimal deals and advertising spaces.
• Staying Updated on Industry Developments: Stay abreast of new strategies, advertising channels, and industry trends to keep our company ahead in the e-commerce landscape.
• Shopify Store Edits and Updates: Make necessary edits and updates for Shopify stores to ensure a seamless customer experience.
• Creating, Adjusting, and Editing Media Campaigns: Develop, adjust, and edit media campaigns for various platforms.

• At least 3-5 years of relevant work experience

• Proven E-commerce Media Buying Experience: Demonstrated success in media buying within an e-commerce setting.
• Shopify Proficiency: Highly desired proficiency in using the Shopify platform.
• Media Channel Knowledge: Excellent understanding of various media channels such as Meta, TikTok, and Google, along with their pros and cons.
• Tool Proficiency: Proficient in using tools like Slack, Notion, Google Ads Manager, Meta Ads Manager, and TikTok Ads Manager.
• Negotiation and Communication Skills: Strong negotiation and communication skills for effective collaboration with media representatives.
• Market Research and Data Analysis: In-depth knowledge of market research and data analysis techniques.

• Organizational Skills: Ability to manage and oversee multiple tasks simultaneously

ONLY OPEN TO FILIPINOS LIVING IN THE PHILIPPINES

Position : Executive Assistant

Work Hours (Client) : 8am - 5pm ET | Mon - Fri

Work Hours (MNL) : 8pm - 5am MNL | Mon - Fri

Pay Range : $800 - $1400/month (negotiable depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

OUR VISION

We aim to be the most customer-centric Water Treatment company in the world. We believe that when we value our customers, our employees, and the environment equally, then we will make the world a better place. That’s why we pledge 1% of our profits and 1% of employees paid time to support our local communities.

ABOUT THE COMPANY

Founded in 1999, The company is an industrial water treatment company that provides water treatment products, solutions and services to Data Centers, Industrial Facilities, Power Plants, Health Care Facilities, Government and Food and Beverage Manufacturers. Our impact can be seen from the Pentagon in Washington DC, Hospitals in Maryland, the Johns Hopkins University Applied Physics Laboratory to a Data Center in San Francisco. We are committed to minimizing water use and maximizing energy efficiency resulting in a reduced carbon footprint for our World. When we focus on improving the operation of the cooling and boiler systems; we have a direct impact on our Customer’s water and energy use. In addition, the company has been named one of the Top Workplaces in 2022 by the Baltimore Sun newspaper.

Duties and Responsibilities:

• Calendar and Rhythm Of Business Management
• Team Management Support (Headcount, Recruitment, Onboarding/Offboarding, and Purchase Order)
• Travel Management
• Event Coordination and Logistics
• Reporting
• Project Management
• Other Ad Hoc Responsibilities (including but not limited to operations support, logistics support, QuickBooks data entry and analysis)

(detailed responsibilities will be provided upon passing initial interview)

Minimum Requirements:

• Proven Executive Assistant Experience at least 3 years (candidates with no experience as EA in resume will automatically get disqualified)
• Excellent English Communication Skills
• Mastery of Microsoft SUITE (Outlook, Word, PPT, Planner, Excel) and NOT Google Suite
• Highly Tech Savvy
• Remote experience is highly desired but not required
• Is a natural problem solver with time management and critical thinking skills.
• Detail and process oriented to ensure orders/data is complete or able to identify and resolve issues with minimum supervision

OTHERS

• LinkedIn Account is required (If you do not have an account yet, please create one and make sure to add your employment details and a professional picture)
• Device Specification REQUIRED: at least 70 MB internet speed, core i5 processor, 8GB RAM (candidates with lower specs must be willing to upgrade prior to start date if given an offer)
• Having a dual monitor is preferred but not required

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Owner Services Coordinator

Working Hours/Shift: M-F 9 AM-5 PM EST

Salary Range: $900-$1,500 monthly

Job Overview: We are seeking a detail-oriented and organized individual to join our client as an Owner Services Coordinator. The primary responsibility of this role is to manage and coordinate various tasks related to owner services, with a focus on inventory management, financial statement preparation, data entry, and supporting the team with diverse tasks. The ideal candidate will have a strong proficiency in spreadsheet software, excellent organizational skills, and good design eye and ability to do some basic graphic design work in Canva (to assist with marketing prep)

Key Responsibilities:

1. Inventory Management:

• Extract monthly inventory data from Google Sheets for each owner.
• Group inventory balances by categories on owner statements.
• Ensure accurate representation and organization of inventory-related information.

• Prepare monthly owner statements by pulling information from owner revenue sheets, inventory sheets, and owner expenses.
• Enter relevant data into each owner's Excel file, ensuring precision and consistency.
• Work closely with financial data to provide accurate and transparent owner statements.

• Streamline data entry processes to improve efficiency and reduce errors.
• Implement best practices for data management to enhance the overall quality of owner services.

• Assist in the preparation of marketing materials, ensuring they align with the company's branding and messaging.
• Collaborate with the marketing team to contribute to the creation of engaging and informative content.

• Run various reports as required to support team decision-making and operations.
• Assist with miscellaneous tasks to contribute to the overall success of the team.
• Collaborate effectively with team members to ensure a seamless workflow.

Qualifications:

• Proficiency in spreadsheet software (e.g., Microsoft Excel, Google Sheets).
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize assignments in a fast-paced environment.
• Proactive problem-solving abilities.

Preferred Skills:

• Experience with inventory management and financial data analysis.
• Familiarity with marketing principles and material preparation.
• Knowledge of collaborative tools such as Google Workspace.
• Previous experience in a similar coordinator role.

Join us to help our customers make the internet a safer place, for everyone globally. With threats to organizations growing and breach notices in the news every day, our market is growing exponentially. We need an experienced Technical Support Engineer to help our customers improve their security posture. In this role, you will have the opportunity to work with some of the largest and most security focused organizations in the world, providing technical, product focused & operational support, with the ultimate goal of creating a world class experience for our customers and contributing to the DomainTools mission of making the internet a safer place for all.

You are a talented, driven, and insanely curious Technical Support Engineer that is focused on helping Customers operationalize the DomainTools product suite. You are excited to dive into all aspects of the go-to-market organization at DomainTools to help our teams with customer calls and support, service provisioning and auditing, knowledgebase articles, and training videos. You have lots of experience providing support above and beyond the first line (Tier 2, T3 ++) and are a critical thinker capable of timely and considered issue escalation, triage and resolution.

We want a collaborative and energetic individual that can contribute to the Customer Support team and the business, excel in a dynamic environment, deliver messaging and report feedback to the product, engineering, and integration organizations as well as working to enhance the customer experience. The right candidate will display a strong sense of initiative as well as curiosity to learn more of the industry, cybersecurity space and advance their career within the company.

Location: Remote

Schedule: Core working hours 9AM-3PM United States Pacific Time UTC/GMT -8

Effectively communicate DomainTools product capabilities and technical context in order to assist in customers’ use and implementation of those same products and services.

• Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved through triage and liaising with the product, and engineering teams to deliver timely answers.
• Provision and deprovision services for Enterprise customers, working with GTM counterparts to create and adjust workflows as necessary to ensure a polished customer onboarding experience.
• Ensuring the highest levels of customer focus and collaborative working for incidents and problems that are presented and escalated as well as being the first point of contact for end users.
• Ability to provide engaging, informative, well-organized and evidential feedback where required.
• Provide customer service expertise that is an example to the rest of your team in how to deliver customer-focused service, and constantly drive improvements in the ‘customer experience'.
• Create customer-focused product training content for both internal and external audiences.
• Become a subject matter expert on Cyber Threat Intelligence, and DomainTools’ data, as well as the competitive landscape.
• Collaborate with the DomainTools product, and engineering teams to define and test new features across all products that leverage current and emerging DomainTools datasets, resolve customer issues, and adapt to changes in new integrations versions.
• Be diligent in tracking implementations and documenting best practices and lessons learned. Contribute to documentation for both internal teams and an external audience.

• Utilize Atlassian Suite, Google Suite, Zendesk, Salesforce and internal systems to track and drive all pertinent information related to products, features, bugs, opportunities, and accounts.
• Work proficiently with minimal daily guidance.
• Occasional travel may be required.
  

Key Applicant Qualifications

• 3+ years’ experience as Customer Success, Technical Account Manager, and/or Technical Support for a SaaS Enterprise focused organization that provides online products and services.
• Knowledgeable of Whois & DNS
• Understand & able to read JSON / RESTful API
• Thorough understanding of OSI Stack & TCP/IP
• Proven experience with troubleshooting technical and product performance issues.
• Fast learner, adept at understanding and articulating new technologies and corresponding value propositions on the fly.
• Positive can-do attitude and tireless work ethic. Driven, self-sufficient and able to thrive and adapt to change in a very fast paced environment.
• Insanely curious. Ability to digest complex technologies and present a vision of what can be accomplished using our tools to our customers.
• Experience or familiarity in the network/cyber security industry.
• Experience with CRMs and ticketing systems, such as Salesforce, Zendesk, Jira.
• Experience working for international organizations.
• Excellent written and verbal English (US) communication skills.
• Stable, excellent internet access able to conduct smooth video calls and/or trainings with minimal network delay.

Preferred Technical Qualifications:

**Bonus points if you can demonstrate the ability to quickly acquire new skills like this.

• Good understanding of various firewall and web proxy technologies.
• Basic understanding of Operating Systems, (Windows, Mac, Linux), and web applications.
• Knowledge of TIP, SIEM & SOAR applications as well as some familiarity with the products on the market that fulfill these roles.
• Experience supporting SSO / MFA implementations.
• Familiarity with Uni*x and shell commands.
• Experience or familiarity with the concept of OSINT.

DomainTools is the global leader for internet intelligence and the first place security practitioners go when they need to know. The world's most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain, website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.

DomainTools offers a comprehensive benefits package to our employees that includes flexible PTO and additional well-being benefits.

DomainTools embraces diversity, equity, and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth; and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives, and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other characteristic protected by law.

*This position is for all candidates located ONLY in the Philippines*

Required language: English.

A Technical Support - Data Entry Specialist receives and qualifies new and prospective clients for law firms. They are responsible for managing the processes of onboarding new clients and evaluating incoming streams of claims and potential clients.

Responsibilities:

• Work with the client's database
• Track referrals
• Manage clients leads
• Manage databases
• Handle databases to market to lawyers.

• Background in Statistics

• Bachelor's degree in business administration, marketing, communications, or a related field is preferred.
• B2B experience is a plus
• Minimum of 2-3 years of experience in sales, account management, or a related field is required. Candidates with experience in the same or related industry may be preferred.
• Excellent written and verbal communication skills in English are essential.
• Strong customer service skills for maintaining relationships with existing customers and ensuring customer satisfaction.
• Excellent sales skills, including prospecting, lead qualification, negotiating, and closing deals.
• Analyze market trends and data to identify opportunities and develop effective sales strategies.
• Strong interpersonal skills to build and maintain relationships with customers, colleagues, and management.
• Proficient in using customer relationship management (CRM) software, as well as other sales and marketing tools.
• Ability to adapt to changes in the market, industry, or company strategy.
• Willing to work in Pacific Time (PST) schedule (8:00 AM - 4:00 PM PST). This is during the graveyard shift in Manila Time
• With own Laptop or Desktop (8GB RAM, core 5 above) with an internet connection of at least 10mbps

Hold on tight, because we're about to unveil an extraordinary lineup of benefits that will revolutionize your work experience! As a valued member of our team, you can expect:

1. Competitive Compensation: Earn a salary rate of US$5 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you're rewarded for your hard work.
2. Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you're well-prepared to embark on your next chapter when the time comes.
3. Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical in your country*.
4. Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi to power through your tasks with lightning speed and efficiency.
5. Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it's exploring new destinations or taking a well-deserved break, we've got you covered, ensuring you can recharge and return refreshed.
6. Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication.
7. Performance Bonuses: Our company offers performance incentives to recognize and reward exceptional contributions, motivating employees to achieve their fullest potential and drive overall organizational success.

Join our dynamic team and embark on an exhilarating journey where your personal and professional growth is nurtured. We're here to empower you with a remarkable suite of benefits that will elevate your experience and propel you toward unparalleled success. Get ready to thrive in an environment that values your well-being and rewards your hard work!