Total 3 Customer Service job vacancies in Fort Bonifacio

With an increased focus on sustainability, biology, product development and digitalisation, ScaleAQ ensures that the development of technology takes place on terms of biology and the environment. We do this by producing and delivering technology, infrastructure, and services in a sustainable and innovative way.

Within the UK company we have a customer base across all the main aquaculture producing regions in Scotland and Ireland, with three key locations in Scotland (Fort William, Shetland & the Western Isles). We have the ability to deliver a fast and reliable service to all our customers, with local presence and knowledge at the heart of our ethos.

As part of the long-term strategic growth of the UK company we are seeking highly motivated, enthusiastic individuals to join our growing dynamic team. Although the posts are advertised as based in Fort William, consideration will be given to applicants out with area who meet the required criteria.

Technician (£28k - £30k per annum)

This role is based in our Fort William workshop – you will be required to repair and service equipment which is deployed by our customers in support of their operations. Such equipment includes underwater cameras, surface cameras, antennae, control cabinets and associated cabling. In time, you will be able to provide remote support to customers to diagnose faults and recommend on-site remedial actions. Whilst you will be workshop based initially, there will be the opportunity to progress and develop into a field service engineer role.

Experience of working in a workshop environment, servicing and repair of electrical/electronic devices will be of benefit. If you possess some understanding of IT networking and troubleshooting, this would also be advantageous. However, this is not essential as full training will be given.

Field Service Engineer (£35k to £40k per annum)

Are you an experienced engineer/technician within the Aquaculture industry? This role will primarily require travel to customer locations to service, maintain, install and commission our systems on customer sites. In addition to this, you will be required to repair and service ScaleAQ equipment at our workshop in Fort William.

A high level and understanding of mechanical/electrical disciplines is essential along with good IT skills.

In return we offer a competitive and comprehensive package that includes the following:

• All overtime hours paid at time and a half
• Overnight inconvenience allowance
• All travel time is paid when working away from the workshop
• Enhanced pension scheme
• Life assurance
• Private health care
• Private use of company vehicle
• Training & development opportunities
• Flexible working applications will be considered

Informal enquiries can be directed to Colin McMillan (Service Manager UK) on mobile number 07384 281762.

To apply for these vacancies, you must be eligible to work in the UK and hold a valid driving licence. If you would like to apply to join our increasingly diverse team, please email your covering letter and CV to gillian.dempster@scaleaq.com

Closing date for application is Friday 17th May 2024. (Please note that we reserve the right to amend the closing date depending on applications received).

ALVANCE

Established since 1929, ALVANCE British Aluminium, part of the GFG Alliance, owns and operates the last remaining aluminium production plant (smelter) in the UK and a connected hydropower electricity generation station located on the slopes of Ben Nevis, Britain’s highest mountain. A combination or renewable energy sources makes this site one of the greenest metal production plants in the country.

Duties and Responsibilities

• Processing AP invoices in a timely and accurate manner.
• Review Readsoft and ensure all invoices are processing correctly.
• Supplier Statement reconciliations.
• Assisting with daily post with other team members.
• Arrange business trips including flights, hotels, trains, car hire, visas, insurance, etc for clients and staff.
• Setup of business accounts for hotel bookings.
• Control costs as with other purchases/ develop preferred suppliers.
• Management of all accommodation and travel.
• Interact with external clients by welcoming guests and customers by greeting them, in person or on the telephone, answering or directing enquiries.
• Ensure facilities i.e. meeting rooms, are maintained to a high standard and provide tea/coffee/lunches as appropriate.
• Management of all hospitality requirements and associated housekeeping tasks.
• Support organising meetings, company events, conferences both internally and externally.
• Organise the office functions and maintain supplies, to ensure efficient running of the office.
• Answering phone calls and assisting with supplier queries.
• Assist other team members as required.
• Have a personal concern for the safety of themselves and others, setting a good example at all times.
• Administration / management of credit card.
• Organise BACs payments.

Working with Us

We work collaboratively with high energy and ambition to develop sustainable growth plans for our business, our future and our careers.
We are committed to uncompromising levels of safety, strong customer-centricity and diversity. Our people are our greatest asset.

If your true passion in life is to help create a better world through the work that you do, we would encourage you to think about Joining JAHAMA Highland Estates, part of Alvance Aluminium. You will have the opportunity to thrive, make a difference and leave a legacy to both industry and society.

Looking for a rewarding career in Social Care?

At Sense Scotland, we take immense pride in our work and are currently seeking new talent to join us in supporting individuals with their everyday lives. Our vision is to help those we support lead fulfilling and happy lives, enabling them to achieve their own ambitions. We prioritise strong values, fostering warm relationships, and creating positive experiences. We value input from all staff members, ensuring meaningful outcomes through the commitment to our core values.

Join us in making a real difference and embark on a fulfilling journey at Sense Scotland.

About the service

Fort William Service is a versatile and exciting place to work where no two days are the same. Value based communication is at the heart of everything we do and we tailor our support to meet the needs of individuals who live in their own homes. The role as a support practitioner offers 37 hours per week and will involve supporting our 24-hour housing support services working with individuals who have a range of complex support needs, who do not always communicate through speech.

An opportunity to work sleepovers is available at £12 per hour, therefore possible earnings up to £34,412 (gross) (inclusive of 2 sleep in payments per week).

You will work on a 1:2:1 basis assisting people with day to day living, assisting them and encouraging them to live happy meaningful lives and achieve their personal goals/ambitions both at home and in the wider community. Your role will be centred around building trusting relationships as a foundation to assist with practical tasks such as:

• Support clients in their own homes with personal care, housework, administering medication, meal preparation, supporting with finances companionship etc
• Liaise with families and other professionals in order to provide the best quality care
• Promote independence and individuality according to each clients Support Plan
• Record daily tasks and maintaining accurate up to date records
• Work as part of a team, effectively communicating with staff team, families and people supported

At Sense Scotland, we take great pride in providing a diverse range of engaging activities for the people we support. We understand that life is about more than just support and care—it's about enjoyment, fulfilment, and meaningful experiences.