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Want to be a part of Asia Pacific & Japan’s (APJ) largest data centre business and ‘Grow@Hyperscale’?
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers, the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.
Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Macquarie Group, this is just the beginning…
Join us at AirTrunk, where the cloud meets the ground.
A Snapshot
As the Regional Data Centre Director reporting directly to the Global Head of Data Centre Operations, you will work closely with the Operations team, making your mark in a number of ways:
· Oversees all aspects of data centre operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data centre operation to achieve 100% uptime and compliance with customer SLAs.
· Provides support and technical advice to the Data Centre Operations Directors and site teams in all aspects of their roles to ensure efficient and successful data centre operations
Your Day to Day
· Reports and documents operational strategy improvements to ensure the highest level of availability and operational efficiency is achieved for the portfolio.
· Acts as a key escalation contact, both internally and externally, for emergency events impacting data centre services including technical, operational and security.
· Provides support to the Data Centre Directors and site teams to facilitate emergency responses procedures, resource coordination, customer communication, root cause analysis and post event remediation.
· Develop strong relationships with customer operational management contacts.
· Provides support to drive thorough root cause analysis and produce detailed reports for internal and external stakeholders
· In conjunction with Data Centre Directors and site teams responsible for contractual compliance, including SLA management, for 3rd party vendors including; FM Services, Smart Hands & Security vendors as well as any other 3rd party vendors (including soft services) engaged directly by AirTrunk.
· Responsible for managing internal audits of standard operating procedures, sequence of operations and maintenance standards to guarantee compliance with AirTrunk and industry standards.
· Oversees the local change management processes and other documentation required by law, e.g. SWMS, including review and approval of Method of Procedures (MOPs) to support the Facilities Managers
· Ensures adherence to security programs across the data centre portfolio. • In conjunction with Data Centre Directors and site teams responsible for ensuring the operating standards of the data centre supports various accreditation initiatives, including, but not limited to, ISO 27001, SOC1, SOC 2 etc. as may be required by AirTrunk.
· Oversees data centre operations to maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety.
· Supports the Operations Directors with OPEX/CAPEX budgeting, forecasting and reporting requirements.
· Ensures data centre budgets stay within financial targets.
· Ensures adherence to financial control procedures for the data centres.
· Presents improvements that generate operational and financial efficiencies, including the development and presentation of the business case, to the wider Management team.
· Prepares reporting of operational metrics, data and risks for Management oversight and control for both day-to-day reporting and long-term trend analysis.
· Support the Global Head of Operations for the overall strategic planning, long term goals and management responsibilities of the Operations Team.
· This role is the direct line manager for the Operations Directors and is responsible for ensuring optimum data centre performance across the portfolio
· 7 years or more experience in a critical facilities environment is a must
· 3 years or more experience directly managing employees
· Procurement and contract negotiation experience
· Electrical or mechanical trade background not essential but highly desirable
· Leadership & Communication Skills – Ability to comprehend, analyse and interpret complex operational documents
· Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals.
· Ability to deliver effective presentations on data centre operations to customers, peers and management
· Ability to effectively respond to sensitive issues, complex inquiries or complaints from customers, peers and management
· Ability to manage with positive influence and motivate employees and customers to obtain desired levels of performance
· Ability to understand the need to place the team’s, company’s or customer’s goal over personal individual goals.
· Strong quantitative and qualitative reasoning ability with experience in determining root causes, performance shortfalls and required corrective actions.
· Experience managing CAPEX/OPEX budgets and variance analytics.
· Proficiency in Microsoft Office package – Word, Excel, Outlook, Project & Visio
· Experience managing systems such as Customer Portals, BMS, Computerised Maintenance Management Systems
· All decisions must be made with an in-depth understanding and interpretation of Company policies and procedures, business practices and customer’s priorities to achieve effective results.
Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and make a positive impact. At AirTrunk, we’ll help you Grow@Hyperscale.
The pace of our industry means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values; going above and beyond, and being dynamic, transparent and responsive.
Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We’ve created a flexible and safe working environment where everyone feels welcome, heard, and equal regardless of age, disability, gender, gender expression, marital or parental status, race, colour, religion or belief, national origin, sexual orientation or veteran status.
With a range of exciting employee benefits for you to choose from, we’ll help you stay positively charged in both your work and life.
**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organization location. AirTrunk is not responsible for any fees related to unsolicited resumes.**
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PURPOSE AND SCOPE:
The Director, Financial Analysis is responsible for providing timely and accurate analytical support through subordinates in the creation and maintenance of financial models for diverse business development initiatives. The incumbent reviews and approves recommendations for financial planning and control and provides relevant fiscal information to management. The Director, Financial Analysis provides the overall direction of the execution of functions, ensuring best practices while maintaining compliance with company policies and procedures, Generally Accepted Accounting Principles (GAAP), Sarbanes-Oxley Act (SOX), and other regulatory requirements.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
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Description -
HP is committed to safeguarding Customer data and ensuring compliance with the highest privacy standards. We are seeking an accomplished Director of Data Engineering - Customer Privacy and Consent to lead our efforts in upholding data ethics and compliance across our enterprise.
Position Overview:
As the Director of Data Engineering - Customer P, you will hold a pivotal leadership position responsible for designing, implementing, and overseeing enterprise-wide strategies that ensure compliance with Customer consent and privacy regulations. Your role will have far-reaching impact, influencing the data engineering direction and policies across the organization, with direct senior executive visibility.
Key Responsibilities:
Leadership Behavior - Embodying the HP Way:
As a leader within our organization, you will be expected to exemplify the principles of the HP Way in your leadership style and behavior:
Requirements:
Preferred Qualifications:
Benefits:
The role comes with an attractive salary and a full range of benefits, encompassing health, dental, vision, 401K, and paid time off. You'll also find ample chances for advancing your professional skills and experience within a collaborative, innovative work setting that encourages creativity and initiative.
This Director-level role offers a unique opportunity to lead and shape the organization's data practices, influencing strategic decision-making and ensuring the highest standards of Customer data privacy and consent management while actively contributing hands-on in technical development and design.
To apply, please submit your resume and a detailed cover letter outlining your leadership experience and hands-on technical expertise in developing similar applications in the realm of Customer data privacy and consent management.
Job -
SoftwareSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.
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NSCC is looking for a visionary leader with an outstanding record of accomplishments, at the intersection of computing and other disciplines, to work with Chief Executive Officer, NSCC to set the strategic goals and specific directions of NSCC, and to plan and direct the deployment of its next generation of extreme-scale computing and cyber infrastructure, in a rapidly changing landscape of high-performance computing (HPC) technologies, distributed resources and commercial "big-data" platforms.
As the Deputy CEO, your responsibilities will include, but not limited to, the following:
Job Requirements
Official account of Jobstore.
Die SIV Utility Services ist Teil der Harris-Gruppe, einer der führenden Anbieter für deutsche und internationale Branchensoftware.
Wir sind ein Full-Service-Dienstleister für Stadtwerke, Energiehändler und andere Versorgungsunternehmen. Als einer der führenden Lösungspartner für die deutsche und internationale Energie- und Wasserwirtschaft, gestalten wir gemeinsam mit der SIV.AG die Energie- und Wasserwirtschaft von morgen mit.
Als Director Customer Care (m/w/d) steuerst du vollumfänglich das strategische und operative Geschäft des Bereiches und bist verantwortlich für die Steigerung und Optimierung der Bereichs- und Unternehmensziele. Dabei entwickelst du die Prozesse im Customer-Care-Kontext kontinuierlich weiter und stellst somit die Qualität der Dienstleistungen sicher. Du trägst die Verantwortung für die Zufriedenheit unserer KundInnen, die Geschäftsentwicklung, das Personal des Bereiches sowie die Geschäftskennzahlen.
Deine Aufgaben
Benefits
Das bringst du mit
Wir suchen nach Talenten mit einer Leidenschaft für das, was sie tun und einem starken Willen, sich weiterzuentwickeln. Niemand ist perfekt, also erwarten wir keine 100%ige Erfüllung aller Anforderungen. Wenn du dich engagiert einbringen kannst, zögere nicht, dich bei uns zu bewerben. Wir freuen uns darauf, von dir zu hören!
Harris legt großen Wert auf Chancengleichheit. Wir glauben fest daran, dass Diversität und Inklusion entscheidend für unseren Erfolg sind. Deshalb unterstützen und fördern wir alle Bewerbende und Mitarbeitende gleichermaßen, ohne Ausnahme.
#LI-DNI
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Are you interested in working for a company that makes a difference? If so, Keystone Human Services has an exciting opportunity for an Executive Director Operations. This is a hybrid position based out of Harrisburg, PA area.
The Executive Director Operations will oversee and support the business development efforts of Keystone Human Services. This position will oversee and manage the day-to-day operations associated with acquisitions. The Executive Director will also provide operational leadership in existing Keystone Human Services Divisions as assigned.
Responsibilities include but are not limited to -
• Maintains thorough knowledge of and is content expert on primary service lines where expansion is most likely to occur.
• Supports business development activities including providing local, on-site, executive level operational leadership during a merger or acquisition. Supports and onboards new leadership in the service area.
• Performs various management roles for other Keystone Human Services’ Divisions as directed by the Vice President of Operations and Business Development.
• Assists with the review and exploration of business development opportunities.
• Establishes and maintains relationships with government entities, development agencies/organizations, Managed Care Organizations (MCO) and other potential funders in collaboration with senior leadership.
• Research and monitors RFP offerings and supports the process for proposal selection and proposal writing.
• Ensures the planning, coordination and development of services aligns with established organizational goals and processes and philosophy of support.
• Assures compliance with relevant regulatory and legal requirements.
• Develops and facilitates timely and effective communication of relevant information with appropriate personnel.
• Maintains ongoing communication with Leadership regarding assigned service line operations.
Requirements -
Bachelor’s degree in relevant field. Advanced degree preferred.
Ten (10) years of progressive experience in nonprofit human/social services developing strategies and business development plans, along with experience in creating and operating programs and services.
Experience leading or working in Intellectual Disabilities operations preferred
Supervisory and demonstrated management skills required.
Experience developing and implementing plans for operational infrastructure of systems, policies, processes, and staff a must.
Excellent communication, influencing and relationship-building skills.
Highly developed teamwork skills, commitment to working collaboratively across departmental boundaries to achieve goals and build cohesiveness, while valuing individual perspectives and contributions.
Computer proficiency in MS Office and able to learn other software as needed.
Ability to pass required background checks and clearances.
Valid driver’s license
This role will require moderate travel locally (Harrisburg, PA region) and domestic overnight as necessary
Keystone Human Services is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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Description -
Responsible for leading Software Onboarding and Support experience. In this role, you will be responsible for overseeing the onboarding process for new customers and ensuring that they receive the highest level of service and support. Serves as the bridge between cross-functional teams including product, engineering, and design. Responsible for defining the strategy and ensuring its smooth implementation.
Responsibilities:
Knowledge & Skills:
Education & Experience:
Job -
SoftwareSchedule -
Full timeShift -
No shift premium (India)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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Job Posting Title: Director, Test Administration Service Provider Management
College Board – Assessment Delivery Operations
Location: Remote or Hybrid options available
Type: This is a full-time position
About the Team
The Operations Division at the College Board is focused on leading the organization’s transformation to support delivery of digital assessments. The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually. The 70-person Assessment Delivery department is a combination of sub-teams that support Test Administration Management, Supply Chain & Logistics, and Publications and Content Management. This role will be a Director on the Test Administration Onboard team.
About the Opportunity
As Director of Test Administration Management (TAM), you will apply your business development, contract compliance, and operational expertise to manage the execution of the critical work delivered by the service providers who are contracted to support the College Board assessments worldwide. You will ensure our service providers deliver the day-to-day operational activities, and you will apply innovative ways of thinking and operating by reimagining and evolving the service provider framework to enable greater agility, system automation, and higher levels of quality and efficiency for digital delivery.
You will be responsible for developing a core set of functions that ensure the highest level of quality and compliance amongst our contracted service providers. As the main point of contact for our service providers, you will collaborate closely with them to ensure that the delivery of the test administrations is flawless, that test centers are supported, and that operational processes are constantly improved. As part of this relationship, you will ensure that test coordinators understand and commit to their role as valued College Board partners. When actions are required of institutions as part of fulfilling their role, you will manage timely and effective outreach, follow-up actions, and ultimate resolution of such work. You will lead change initiatives, guided by the TAM roadmap, advocating for the customer and operations user as you identify and envision the backlog of features required to build greater efficiency within Assessment Operations. This requires strong and consistent partnerships with the Product Owners, Vendor Management, Technology, Salesforce, and College Readiness Assessments (CRA) to understand and prioritize the needed features and fully develop and validate success criteria.
In this role, you will:
Lead Daily Service Provider-Related Functions (50%)
Implement the processes of Service Provider (SP) contracts and provide strong customer service
Partner with SP Vendor Manager for successful implementation of all SP institutional onboarding and set up processes required to enable the administration of College Board assessments, meeting all operational throughput and customer engagement targets, including new test center setup processes, SP engagement, and management, and establishment of other institutional agreements, as necessary
Meet the global test center capacity targets required for successful student registration based on the demand for SAT test takers. Leverage internal resources across Cost Management, CRA, International, State, and District Partnerships (SDP), vendors, and others to recruit needed capacity in all geographic locations. Ensure prospects' outreach and follow-up during the recruiting, set up processes as required, and manage risk and mitigation strategies when targets cannot be met in certain regions with the TAM Product Owner
Partner with Product Owners across the organization to continually evolve the core capabilities of critical functions
Conduct Analysis & Recommend Improvements (25%)
Work with Cost Management, CRA, and Vendor Management to proactively forecast capacity management needs in constrained international markets to address demand ahead of admin registration
Work with Vendor Management to ensure compliance with SP contracts to mitigate cost
Work across Assessment Delivery teams to evaluate systems, platforms, and processes aligned to digital optimization
Collaborate in ideation sessions within and across teams to drive process improvement
Utilize a data-driven approach and skilled communication tactics to advocate for process or system enhancements to drive down manual workarounds and build solid and automated capabilities
Report key performance metrics for critical business-as-usual processes within the TAM function and continually track, rank, and drive enhancements
Provide Strategic Support (25%)
Champion the Service Provider roadmap and influence the priority of features necessary to continually drive the function to new levels of optimization
Utilize a data-driven approach and skilled communication tactics to influence change agents and business owners across the organization, including ADO, Vendor Management, Technology, and CRA, to ensure registration operation priorities are understood and align with broader goals and objectives
About You
You have:
At least five years of experience working as an analyst or vendor manager in a professional setting, with a preference for experience in a professional services organization focused on various client projects
Strong knowledge of operations management practices, including contract management, compliance, and vendor management
A customer-centered, service-oriented attitude
Excellent verbal and written communication skills, including confidently interacting with executives and other key leaders across the College Board and its partners, facilitating meetings, and presenting remotely and in person to groups of 15 or more
Comfortable working with business owners, product development teams, vendors, and technology, and the proven ability to earn the trust of key stakeholders quickly, mobilize and motivate teams, resolve conflict, and execute with limited information and ambiguity
A proven ability to lead complex and critical initiatives by clarifying objectives, planning, coordinating actions, identifying and resolving issues, and communicating status and results to stakeholders at various levels of an organization
Experience in successfully gathering and analyzing data to predict trends and forecasting to address business problems in collaboration with diverse stakeholders
Intermediate Excel skills (e.g., vlookups, pivot tables) and the ability to ask strategic questions and use data to generate insights
Strong experience with Agile methodologies
Salesforce and SmartSheet experience preferred
The ability to travel 4-6 times per year. Occasional travel is required with the ability to travel (internationally) 4-6 times a year to the service provider when needed and/or College Board offices (approximately once per quarter to College Board's Reston office, on an as-needed basis to other College Board or partner offices)
You are eligible to work in the U.S
About Our Process
Application review will begin immediately and will continue until the position is filled
While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process
About Our Benefits and Compensation
College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.
The hiring range for a new employee in this position is $72,000 to $120,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.
Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.
Your salary is only one part of all that College Board offers, including but not limited to:
A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
A job that matters, a team that cares, and a place to learn, innovate and thrive
You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.
About Our Culture
Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:
We are motivated to positively impact the educational and career trajectories of millions of students a year
We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women’s Impact Network)
We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals
We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time
#LI-Remote
#LI-CW1
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About the Team
Job Posting Title: Director, Accommodations, Customer Care
College Board - Operations
Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).
This is a full-time position
About the Team
College Board’s Operations division (~130 ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading the College Board’s exciting transformation to support delivery of digital assessments. The Customer Engagement department (~60 ppl) is a combination of teams that support our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year. This integrated team serves as the organization’s ‘front line’ and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.
About the Opportunity
As the Director of Accommodations Customer Care you will be responsible for leading the team responsible for handling our most time sensitive and escalated issues related to students using accommodations and supports. You will develop a deep understanding of the accommodation and support services across College Board programs working across internal stakeholders. You will be responsible for defining workflow, planning staffing, and ensuring service levels are met to deliver the highest quality service to students, parents, and educators. You will work closely with internal stakeholders and external vendors to ensure compliance with policies and business procedures. You will use data to analyze and monitor performance, identify trends and identify continuous improvement opportunities. Over time you will play a critical role managing, coaching, and developing a team of specialists to ensure we deliver a positive customer experience. This role will start as an individual contributor and will build out a team of specialists.
In this role, you will:
Enable Exceptional Customer Service (40%)
Be an expert in College Board policy and processes that impact customers and the operational procedures necessary to address and resolve accommodation and support customer inquiries.
Define workflows across call center and internal teams for case management.
Direct staff and serve as an escalation point for management-level escalations.
Manage customer service activities including:
Coordinating training, resources, and updates for team members to ensure complex issues can be resolved.
Developing support materials as needed.
Reviewing metrics and providing case and customer feedback to internal customers.
Conducting quality monitoring and measurements
Monitoring and reporting on key contact center activities/metrics
Identify and communicate trends to drive organization understanding of customer needs and pain points, support implementation of enhancements to address pain points.
Provide Management & Leadership (40%)
Build strong relationships with the internal accommodations and supports stakeholders; be a trusted advisor to assist in managing cross-team work and initiatives.
Manage a team of Specialists to ensure Service Level Agreements (SLAs) and quality metrics are met.
Manage work assignments and special projects, schedule team in most efficient manner to meet team goals and priorities.
Act as liaison to program and services teams for customer resolutions and managing workflow for external stakeholders: educators, students, etc. as needed.
Manage staff utilizing department processes, metrics, and internal College Board guidelines.
Assist Senior Director in defining goals and objectives and metrics to measure and drive department performance and quality.
Provide coaching and feedback to staff on an ongoing basis.
Effectively evaluate staff performance and deliver mid-year and annual performance reviews.
Assist Senior Director with talent recruiting, interviewing, and hiring decisions.
Assist with employee engagement events and team recognition.
Enable Continuous Improvement (20%)
Using data, identify and communicate opportunities to improve quality and efficiency through improvements to business processes and procedures, systems, team structure and workflow, training, or other means.
Utilize a hands-on approach to trend and root cause analysis and resolution of contact drivers and exceptions.
Demonstrate an in-depth understanding of cross-Program knowledge, operational and customer service processes. Utilize this knowledge to identify exceptions, bottlenecks and/or areas of improvement.
Assist with standardizing department policies and procedures to improve efficiency.
About You
You have:
5+ years of experience in a customer liaison, customer care, or account management role.
A minimum of 2 years of full-time experience in a people management role or a position regularly providing others with direction and feedback in a contact center environment
Proven experience building a team from the ground up.
Exceptional detail orientation, strong analytical and creative thinking, and structured problem-solving ability
Experience developing meaningful performance metrics and establishing effective monitoring
A track record of success implementing new workflows and managing cross-functional projects
Experience navigating complex customer issues and resolving escalations
Experience as a highly collaborative individual with ability to influence others and build strong relationships across internal and external stakeholders.
Experience working well at all levels of the organization and adapts working styles to meet audience needs.
The ability to travel 4-6 times a year to College Board offices and/or vendors.
Willingness to work non-standard hours, as needed, to support critical test delivery windows.
You are eligible to work in the US for any employer.
About Our Process
Application review will begin immediately and will continue until the position is filled
While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process
About Our Benefits and Compensation
College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.
The hiring range for a new employee in this position is $72,000 to $120,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.
Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.
Your salary is only one part of all that College Board offers, including but not limited to:
A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
A job that matters, a team that cares, and a place to learn, innovate and thrive
You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.
#LI-Remote
#LI-MD1
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Director, SpringBoard Implementation and Instructional Supports
College Board – A&I
This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).
Type: This is a full-time term position that will last through 9/1/25, with the option to expend based on business need.
About the Team
The Implementation team is a close knit, dedicated team of people who provide exceptional support to educational leaders implementing College Board’s SpringBoard instructional programs. The team is responsible for developing and delivering professional learning services for leaders, supporting large and strategic district implementation of our programs, and serving as an advocate and voice for our customers. Our efforts enable educators to lead change and improvement efforts in their districts, and for teachers and students to have access to high quality educational experiences, the foundation of our organizational mission. Our Core Values drive our work; We are resourceful so that our customers get accurate information; We are empathetic so that our customers feel heard and valued; We are solution oriented so that our customers know we’re committed to meeting their needs; We are time sensitive so that our customers receive timely response from us; and We are clear communicators, so that our customers receive uncomplicated, concise information.
About the Opportunity
As Director of Implementation and Instructional Support, you are an expert in educational leadership and leveraging SpringBoard programs to drive equity and access for students. You serve as the main point of contact for the largest SpringBoard districts in the country, ensuring professional learning opportunities are delivered successfully. You enable high quality district partnerships, development and delivery of leadership services, and instructional supports.
In this role, you will:
Delivery of Professional Learning Services (40%)
Manage professional learning events, including collaborating with relevant College Board teams to monitor ordering and event tracking
Assist in the delivery of administrator and instructional leader professional learning (including classroom observations).
Deliver customized professional learning supports to meet the differentiated needs of districts.
Assigned District Support (40%)
Connect districts to appropriate professional learning experiences, resources, and expertise.
Act as district leadership’s main point of contact to address implementation support including issues relating to content, instruction, technology, and/or other relationship issues/concerns.
Act as liaison between schools and internal experts on content, technology, instruction, and product development. Have the program knowledge to address most customer questions independently and the internal knowledge to find answers to more complex questions in a timely manner.
Scaled Support to National Users (20%)
Address implementation support including issues relating to content, instruction, technology, and/or other relationship issues/concerns for unassigned sites and districts across the country.
Provide virtual support and professional learning.
About You
You have:
Bachelor’s degree, with a Masters or Doctoral degree in an education-related field preferred
Minimum of five to seven years of middle/high school teaching, administrative or instructional content experience, with site or district-level administrative/supervisory experience preferred
Clear communicator with the ability to target written and oral communication effectively for different audiences
A self- starter, an independent problem solver, with excellent judgment, the ability to effectively handle multiple situations simultaneously in a fluid environment, and the ability to view issues from multiple perspectives
Strong computer skills
Proven analytical and process improvement skills
Able to utilize strong customer service skills and work as part of a team in a dynamic environment
Highly adaptable to new information, situations, or challenges and can work independently and collaboratively with equal facility
Creative and able to come up with fresh approaches to tough instructional and implementation of change initiatives
Ability to stay calm with a sense of humor during challenging customer interactions
Knowledge and experience using Pre-AP and/or SpringBoard programs preferred
Ability to travel 40% of the time
Authorized to work in the United States
About Our Process
Application review will begin immediately and will continue until the position is filled
While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process
About Our Benefits and Compensation
College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.
The hiring range for a new employee in this position is $80,000 to $120,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.
Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.
Your salary is only one part of all that College Board offers, including but not limited to:
A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
A job that matters, a team that cares, and a place to learn, innovate and thrive
You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.
About Our Culture
Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:
We are motivated to positively impact the educational and career trajectories of millions of students a year.
We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.
We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women’s Impact Network).
We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.
We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.
We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.
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#LI-Remote
#LI-MR1
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CHAGEE TEA,Chinese F&B brands,having a bright future. We are rapidly expanding into the international market.
Job Description
We are searching for an exceptionally talented and experienced Director of Global Market Development to spearhead our ambitious international expansion initiatives.This role demands a visionary leader with a track record of navigating complex global markets, driving unprecedented growth, and optimizing retail space channels both online and offline.The ideal candidate will possess unparalleled strategic acumen and the ability to thrive in a fiercely competitive landscape.
Key Responsibilities:
- Develop and execute a cutting-edge market development strategy for global expansion, including retail space channel development, online, and offline channels, in alignment with organizational objectives.
- Identify and capitalize on untapped market opportunities, leveraging deep insights into consumer behavior, competitive landscapes, regulatory environments, and retail space dynamics.
- Forge and nurture strategic partnerships with international stakeholders, including distributors, regulatory bodies, retail landlords, and influential industry players.
- Lead cross-functional teams with precision and finesse to ensure seamless execution of market development initiatives, including establishing and mentoring core teams in each target country.
- Champion brand awareness and customer acquisition through innovative marketing campaigns, promotional activities, and strategic retail space optimization.
- Monitor, analyze, and optimize key performance metrics to drive continuous improvement, including ROI, retail space utilization, and market penetration.
- Provide visionary leadership and mentorship to international market development teams, fostering a culture of innovation, collaboration, and relentless pursuit of excellence.
Job Requirements
- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
- Proven track record of at least 10 years in international market development or business expansion roles, with a focus on retail space channel optimization.
- Demonstrated success in launching and scaling businesses in diverse and challenging international markets, overcoming formidable obstacles with creativity and resilience.
- Advanced expertise in online and offline marketing strategies, including digital marketing, social media, traditional advertising, and sophisticated retail space optimization techniques.
- Exceptional analytical prowess, with the ability to extract actionable insights from complex data sets and drive informed decision-making.
- Outstanding communication and interpersonal skills, with a knack for building and nurturing relationships with diverse stakeholders across cultures and geographies.
- Unyielding determination, a relentless work ethic, and the ability to thrive under pressure in a dynamic and fast-paced environment.
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Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
For over 25 years, we have dedicated every day to the happiness of retirees.
Human Focus – Creativity - Excellence
We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!
Are you a driven clinical leader looking to make an impact? Are you passionate about senior care?
Our next Director of Care is a values-driven leader with a passion for overseeing and managing the clinical program. Your strong clinical skills and compassion for delivering exceptional care will enable you to provide top-notch, individualized service to our residents. You'll excel at resident and employee safety and well-being, and your expertise in hiring and training superstar clinical experts will ensure a highly effective team. As a dedicated clinician, you'll deliver best-in-class care to our residents, living our values and inspiring your team to do the same.
You will work closely with the Executive Director, regional clinical team, and departmental managers to maximize resident satisfaction, ensuring a positive living experience for our residents. Cultivating strong relationships with residents, family members, employees, managers, and regional support teams and agencies will be integral to fostering a supportive and caring community for our residents.
You'll participate in care conferences, conduct resident assessments, and develop service plans, ensuring individualized care for each resident. You will diligently adhere to all relevant organizational, provincial and federal acts and regulations, ensuring legal and ethical compliance in all aspects of resident care.
Perks and Benefits for the Director of Care:
We believe in rewarding our Director of Care for their results, hard work and dedication. Here are some of the appealing perks and benefits you can expect:
Competitive Compensation Package: As a Director of Care, you will enjoy a lucrative compensation package. We offer a competitive salary that reflects your experience and expertise and eligibility to our department manager bonus plan. Additionally, there is an opportunity for annual merit increases, ensuring that your hard work and exceptional performance are recognized and rewarded.
Comprehensive Onboarding and Training: We value your success and provide an extensive four-week onboarding program. This program is designed to equip you with the knowledge, skills, and tools necessary to excel in your role. We invest in your professional development from the start.
Coaching and Mentoring: We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and National teams, who will provide guidance, support, and mentorship. Their expertise and insights will help you reach your full potential as a Director of Care.
Dedicated Support: We understand the importance of having a strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's administrative support, operational guidance, Legal or Finance, we are here to ensure your success.
Extensive Benefits Plan: Your well-being is important to us. We offer an extensive benefits plan that includes comprehensive medical coverage, health benefits, an Employee Assistance Program (EAP) for personal support, and a RRSP matching program to help you plan for your future.
Manulife Vitality Program: We prioritize your health and wellness. As part of our commitment, we offer the Manulife Vitality program. By participating, you have the opportunity to earn exciting rewards and gift cards, encouraging a healthy and active lifestyle.
Employee Perks Program: We are a proud partner of Perkopolis, an employee discount program that provides our team members with exclusive discounts on entertainment, travel and shopping, gift card rewards, and much more.
Generous Time Off: We recognize the importance of maintaining a healthy work-life balance. You will start with four weeks of vacation per year, along with additional sick and personal days. This time off allows you to recharge, spend quality time with loved ones, and take care of personal commitments.
Rewards and Recognition: We want you to know that your efforts are valued by celebrating your dedication, hard work and career achievements. We do this through our service awards program and celebration stations.
Career Growth Opportunities: We believe in fostering a culture of growth and advancement. As you excel in your role as a Director of Care, there are clear paths for career progression within the organization. You may have the opportunity to move into regional and national positions, allowing you to continue making a positive impact on our organization at a larger scale.
Now that you know a bit about the role and our perks and benefits, we are eager to learn more about your skills and experience. Here is what we look for.
Skills for success:
Clinical competence
Critical thinking to assess and make decisions on complex care scenarios
Strong people leadership skills
Effective communication skills both oral and written
Effective emotional support
Empathy and compassion
Attention to detail
Time management
Adaptable and comfortable working through unique situations
A team player, collaborative
Technical proficiency with better than average computer skills
Ethical and able to maintain confidentiality
Advocate for residents rights and needs
Keen on continuous learning
Your experience:
Currently registered as a Registered Nurse from the applicable provincial professional regulatory body with competency to perform skills withing their scope of practice;
Minimum of five (5) years relevant clinical experience and one (1) year of leadership experience, preferably in a retirement residence;
Experience managing a multidisciplinary team in a unionized environment;
Experience in mentoring, training, and developing nursing staff, fostering a positive work environment and facilitating ongoing education for your team;
Experience recruiting and building a strong team that delivers personalized clinical support, is on top of resident assessments, and develops care plans for the best quality of care;
A good understanding of budgets and financials to be able to monitor department expenses while ensuring all care and labour services are billed appropriately;
Up to date of knowledge of regulations, acts, program standards, and other pertinent provincial legislation;
Must provide a complete and current Vulnerable Sector Check (including a Criminal Background Check) within the last six months or be willing to obtain one.
Don’t Meet Every Requirement?
If you’re excited about working with us but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.
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Responsibilities
Collaborate with the Divisional President, Divisional CMO, markets and growth team to ensure that goals and objective are being achieved and that priorities are being communicated effectively.
Drive alignment around setting strategic initiatives, executing, and monitoring progress, and preparing strategy updates to relevant boards and stakeholders.
Lead, manage and coordinate the execution of major strategic initiatives - these initiatives are strategic in nature, highly complex, and involve creation and oversight of multifaceted teams.
Build out and evolve a strategic planning framework and process that keeps us aligned, prioritized and working efficiently toward advancing the organization, both short-term and long-term, as well as across national, regional, and functional needs.
Thought partner to Divisional President, Divisional CMO, markets and growth team to provoke our strategic thinking, sharpen our agenda and prioritization, enhance our execution, and help monitor progress.
Connect regularly with the Divisional President, Divisional CMO and leadership team to identify problems or barriers requiring action and convenes resources for resolution. Serve as a first alert system keeping the team aware of unanticipated problems or opportunities.
Facilitate leadership team meetings and reviews to ensure effective utilization of time, quality decision-making and focus on the most important topics. Partner to ensure follow-up actions are documented and people are held accountable for those action items.
Identify and take on ad-hoc strategic projects - everything from defining new opportunities to executing key initiatives and closing gaps in clinical performance and operations.
Partner with communications and leadership for internal and external communications to team members
Serves as a delegate for the leaders in key meetings and initiatives as well as a cross-functional liaison with the Segment President’s Chief of Staff and counterparts in the other areas of CenterWell & Humana to ensure synergy, alignment, and best practice sharing.
Facilitate leadership team meetings and business reviews to ensure effective utilization of time, quality decision making and focus on the most important topics. In addition to ensuring follow-up actions are documented and people are held accountable for those action items.
This role will support the team in managing the preparation for and follow up on JV relationship monthly and board meetings.
Required Qualifications
Bachelor’s degree OR a minimum of eight years of experience in strategy & operations
A minimum of five years of leadership experience
Experience in the healthcare industry
In-depth experience with strategy & execution improving patient care, population health, and/or clinical operations coupled with passion for what we do for seniors in primary care.
Experience in a large, highly matrixed company, with proven ability to influence leaders and key stakeholders in such an environment.
Excellent qualitative and quantitative analytic skills, with the ability to ask the right question to attack the root causes of problems to be addressed.
Excellent collaboration capabilities and high EQ; integrator, can connect the dots and understand how to optimize system-level processes.
Curious, quick learner, innovator but data- and evidence-driven
Experience in managing change by leading and energizing others, modeling adaptability, and inspiring strong organizational performance through periods of transformation, ambiguity, and complexity.
Excellent relationship-building skills and proven ability to work collaboratively through various departments and functional areas, promoting a culture of proactive teamwork.
Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with executive leadership and multiple types of audiences.
The ability to clearly explain complex ideas and technologies to non-technical audiences.
Preferred Qualifications
Strong working knowledge of the Primary Care business and operations preferred
Additional Information
Remote role
Preferred location: FL; emphasis on South FL. Applicants from other locations will still be considered.
Occasional travel; <20% to various Centerwell and Conviva markets
Scheduled Weekly Hours
40
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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Job Responsibilities
• Oversee treatment and distribution of water treatment for all exhibits and dolphin pools
• Oversee the project assigned and completion
• Manage day-to-day operations & maintenance
• Ensure all policies and procedures are instituted
• Be accountable and responsible for all operations & maintenance, projects, and financial performance of the department
• Ensuring all plant rooms and equipment meet WSH standards
• Work closely with the Curatorial team on the required water quality to ensure animal health
• Using KPI to monitor and demonstrate achievement of agreed service levels and to lead on improvement of the team’s performance
• Checking that agreed work carried out by contractors has been completed to a high standard
• Responding appropriately and controlling emergency or urgent issues as they arise
Job Requirements
• Experience in Life Support Systems maintenance or aquatic maintenance
• Certificate/Diploma/Degree in mechanical/electrical/pipefitting
• Experience in preventative maintenance
• Ability to work with others to ensure the highest standards are maintained
• Strong and proven management skills
• Able to liaise and work effectively and professionally with other departments
• Able to communicate well at all levels
• Able to give sound advice, and consultations to other departments for local and overseas projects
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As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.
Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.
The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.
The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.
The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.
The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.
The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.
The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.