Total 757 Director/C-Level Customer Service job vacancies

Busy Bees on Furlong RoadBusy Bees on Furlong Road welcomes you with a warm and welcoming entrance that leads to beautifully designed open-plan rooms and a spacious outdoor setting. Conveniently located in the heart of Queanbeyan on Furlong Road, you'll find our 75 place -service close to schools and other local amenities.Our Service is seeking a dynamic, passionate & confident leader in the Early Childhood Industry who strives to excel and leads by example, setting high industry standards for their team. If you are a Service Manager who is passionate about their work, looking for your next amazing career step, or a 2IC looking to step up & make their mark in the Industry, we want to hear from you. Apply Now! Key Benefits we offer for joining our Hive:Higher Salary - Competitive, above-award salary, negotiable to meet your needs!

Closes: 19 April 2024 Classification: Senior Officer Grade A Salary: $162,291 plus superannuation Position No: 44918 Directorate: Justice and Community Safety Advertised (Gazettal date): 05 April 2024 Contact Officer: Jason Jones on Jason.Jones@act.gov.au or (02) 6207 5967 Details: The ACT Emergency Services Agency (ESA) is seeking applications from highly motivated, experienced, and suitable individuals to fill the position of Senior Director, Support and Enabling Services. This critical role provides oversight and management of the ESA Workshop, Facilities, Assets and Equipment and Logistics and Incident Support teams. As the Senior Director, Support and Enabling Services, in person you will provide strategic direction and leadership to the Workshop, Facilities, Assets and Equipment, and Logistics and Incident Support teams, fostering collaborative work practices and promoting a workplace environment focused on staff empowerment, efficient work practices and encouragement of initiative and innovation.You will collaborate closely with business units and stakeholders to ensure alignment with business objectives set by the…

Click here to view more detail / apply for Senior Director, Support and Enabling Services | Full-time Temporary

Closes: 19 April 2024 Classification: Senior Officer Grade B Salary: $140,226 - $157,418 plus superannuation Position No: 45831 Directorate: Education Advertised (Gazettal date): 05 April 2024 Contact Officer: Anita Wesney on Anita.Wesney@act.gov.au or (02) 6207 3593 Details: The Director, Service Design and Architecture will lead the development of frameworks and systems to strengthen policy development and implementation and project initiation and management directly contributing to the overall service governance for the Group. They will work collaboratively across the EPS and L&T Branches and Group more broadly as well as with a range of executive staff to ensure the delivery of quality policies, programs and services to schools. This position plays a critical role in implementing the SDD review outcomes that directly contribute to strengthening the Groups Service Delivery Framework and culture. The role will establish a program schedule, managing, and tracking the key deliverables, resource planning and identifying and communicating key risks to the program.…

Click here to view more detail / apply for Director, Service Design and Architecture | Full-time Temporary with a Possibility of Permanency

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

What the day will look like

Responsibility and oversight over all Aon’s Construction and Infrastructure (C&I) business across the Asian region. The focus will be on risk specialist advisory services enabling client retention and future revenue growth. This will involve building strong relationships with clients, understanding their needs and providing value-added services to meet their requirements.

• Service and support a portfolio of corporate clients across Asia in the C&I sector with all associated day-to-day account management.
• Through thought leadership and industry expertise provide technical construction advice, insurance consulting services, due diligence risk reviews, tender responses and placement support to clients and in-country colleagues.
• Work with country and regional growth leads to develop and maintain a sales pipeline with the intention of driving profitable growth of the C&I sector in Asia, while also maintaining ongoing client satisfaction, retention and profitability.
• Partner country, regional management and service teams to deliver the widest practical range of products and services available from Aon for the C&I client base.
• Work and collaborate with other Industry Specialties and Specialty Products, in particular with Natural Resources, to leverage synergies and deliver comprehensive solutions to our clients in the C&I sector.
• Develop, maintain and manage senior relationships with key C&I clients, prospects and markets.
• Identify updates and key trends from C&I markets and keep up to date with the C&I sector for clients and prospects.
• Work with in-country operations in the training and development of in-country staff, and the establishment and delivery of best practice service standards for the C&I client base.
• Support claims administration, management and advocacy.
• Collaborate with all relevant stakeholders within the Aon network to always deliver our value proposition in an Aon United manner.
• Any additional duties that may be allocated to you by the Company from time to time

Skills and experience that will lead to success

• Previous experience in the C&I insurance sector essential - minimum 3-5 years.
• Demonstrated track record of making executive business decision-maker relationships, advanced negotiation, deal structuring, and sales contracts preferred.
• Demonstrate strong interpersonal skills with the ability to establish and maintain effective working relationships with colleagues, management, and external stakeholders.
• Self-disciplined, organized, with attention to detail and ability to prioritise.
• Proficient skills on MS systems including Word, Excel, PowerPoint required.

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers. Job Description:

1. Coordinate daily operations for Restaurant operations.
2. Manage other restaurants outlets by receiving other manager’s feedbacks.
3. Deliver good service and maximize customer satisfaction.
4. Respond efficiently and accurately to customer’s complaints.
5. Regularly review product quality, and sourcing for new vendors.
6. Daily reporting and inventory report to the Managing Director.
7. Ensure compliance with sanitation and Safety regulations.
8. Jointly coordinating and planning menu with Head Chef.
9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.
10. Control operational costs and identify measures to cut waste.
11. Train new and current employees on proper customer service, and service quality.
12. Implement policies and protocols from Company policy.
13. Any other Ad-Hoc as required by Managing Director. Job Requirements

1. Full-time position.
2. Good soft skills and management skills.
3. Disciplined, conscientious and meticulous (has an eye for details)
4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.
5. Mature and positive attitude.
6. Strong Leadership and Motivational skills
7. Good communication and interpersonal skills.

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Calling all Centre Director with childcare, early learning or education experience!!! ... Calling all Centre Director with childcare, early learning or education experience!!!As the Centre Director, you’ll play a pivotal role supporting and developing the Teachers and Educators our clients centre. You’ll form strong relationships with children, families and communities, and understand the significance of your role in their lives. In this role, you will: Deliver a bespoke learning program developed in collaboration with global leaders in pedagogical practice Work with and encourage an amazing team of early learning professionals, sharing your knowledge and contributing to a culture of ongoing improvement and reflective practises Drive your team to build for the future of your centre, growing the attendance pipeline and maintaining a revenue-generating business What you will get in return: Our client values their people Centre Directors get at least 12% above the award rate Up to 50% discount off your childcare gap fees and…

Click here to view more detail / apply for Centre Director

Project Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analysed and evaluated for benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

Job Requirements:

• Degree in Information Systems, Computer Science or equivalent
• Typically 12 years of IT Delivery experience.
• Deep experience in IT operations management experience, especially in the area of infrastructure planning, data centre operations, network, server platform and systems management, preferably with at least ten thousand (10,000) users.
• In addition, the Operations Director shall be ITIL Foundation certified, familiar with ISO 9001 and ISO 27001 and have managed at least one of the reference sites provided by the Tenderer in its Tender Offer.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationship

- Assist Director with necessary paperwork & secretarial work

- Answer and reply to telephone & email enquiries

- Arrange for survey

- Prepare quotations & tender documents

- Correspondence with clients and support the sales team

- Move presentation & management

- Project management

- Prepare folder with necessary documents for individual move

- Update system and liaise with Sales Personnel / Operation Staff / Warehouse Staff for move matters

- Closure of files (all documents are in order and payment received)

- And all other ad-hoc jobs pertaining to local / office / corporate moves

- Compliance with ISO 9001:2015 & FIDI standards

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Chief Executive Officer | CEO | Enrichment Centre | Up to $15k | Only with same Exp | Jurong

Location: Run around different outlets, Office at Jurong East Branch.
Working days / Timing: Mon - Fri (10AM - 7PM) ; Occasional weekends required (Compensate Time off in return)
Salary: $8000 - $15000

Company Description:
Established since 2010, with more than 20 education centres spread islandwide across Singapore offering Tuition Services, After school care programme and Enrichment centres under multiple-brand names.

Position Overview:
The CEO will be responsible for overseeing all aspects of the centre's operations, including strategic planning, financial management, staff development, and programmatic excellence. The CEO will work closely with the board of directors to develop and implement a vision for the center that aligns with its mission and values.

Key Responsibilities:

• Strategic Planning: Develop and implement a strategic plan that ensures the center's long-term sustainability and growth.
• Financial Management: Oversee the center's financial operations, including budgeting, forecasting, and financial reporting.
• Program Development: Work with staff to develop and implement high-quality educational programs that meet the needs of students and families.
• Staff Development: Recruit, hire, and train a high-performing staff team. Provide leadership and support to staff to ensure their success and professional growth.
• Community Engagement: Build and maintain strong relationships with parents, students, staff, and the community at large.
• Compliance: Ensure that the center complies with all relevant laws, regulations, and licensing requirements.
• Board Relations: Work closely with the board of directors to keep them informed of the center's progress and to seek their input and guidance.

Qualifications:

• Bachelor's degree in education, business, or a related field; advanced degree preferred.
• At least 5 years of experience in a leadership role in education, preferably as a director or executive director.
• Strong business acumen and financial management skills.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Title: Chief Executive Officer (CEO)
Location: Run around different outlets, Office at Jurong East Branch.
Working days / Timing: Mon - Fri (10AM - 7PM) ; Occasional weekends required (Compensate Time off in return)
Salary: $8000 - $15000

Position Overview:
The CEO will be responsible for overseeing all aspects of the centre's operations, including strategic planning, financial management, staff development, and programmatic excellence. The CEO will work closely with the board of directors to develop and implement a vision for the center that aligns with its mission and values.

Key Responsibilities:

• Strategic Planning: Develop and implement a strategic plan that ensures the center's long-term sustainability and growth.
• Financial Management: Oversee the center's financial operations, including budgeting, forecasting, and financial reporting.
• Program Development: Work with staff to develop and implement high-quality educational programs that meet the needs of students and families.
• Staff Development: Recruit, hire, and train a high-performing staff team. Provide leadership and support to staff to ensure their success and professional growth.
• Community Engagement: Build and maintain strong relationships with parents, students, staff, and the community at large.
• Compliance: Ensure that the center complies with all relevant laws, regulations, and licensing requirements.
• Board Relations: Work closely with the board of directors to keep them informed of the center's progress and to seek their input and guidance.

Qualifications:

• Bachelor's degree in education, business, or a related field; advanced degree preferred.
• At least 5 years of experience in a leadership role in education, preferably as a director or executive director.
• Strong business acumen and financial management skills.

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : supreme.lydiachieng@gmail.com

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Title: Chief Executive Officer (CEO)
Location: Run around different outlets, Office at Jurong East Branch.
Working days / Timing: Mon - Fri (10AM - 7PM) ; Occasional weekends required (Compensate Time off in return)
Salary: $8000 - $15000

Position Overview:
The CEO will be responsible for overseeing all aspects of the centre's operations, including strategic planning, financial management, staff development, and programmatic excellence. The CEO will work closely with the board of directors to develop and implement a vision for the center that aligns with its mission and values.

Key Responsibilities:

• Strategic Planning: Develop and implement a strategic plan that ensures the center's long-term sustainability and growth.
• Financial Management: Oversee the center's financial operations, including budgeting, forecasting, and financial reporting.
• Program Development: Work with staff to develop and implement high-quality educational programs that meet the needs of students and families.
• Staff Development: Recruit, hire, and train a high-performing staff team. Provide leadership and support to staff to ensure their success and professional growth.
• Community Engagement: Build and maintain strong relationships with parents, students, staff, and the community at large.
• Compliance: Ensure that the center complies with all relevant laws, regulations, and licensing requirements.
• Board Relations: Work closely with the board of directors to keep them informed of the center's progress and to seek their input and guidance.

Qualifications:

• Bachelor's degree in education, business, or a related field; advanced degree preferred.
• At least 5 years of experience in a leadership role in education, preferably as a director or executive director.
• Strong business acumen and financial management skills.

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : supreme.lydiachieng@gmail.com

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279