Total 30 Director/C-Level Customer Service job vacancies in Wallops Island, Virginia

The Coca-Cola Company is a 135+ years old total beverage company, offering over 500 brands in more than 200 countries and territories. We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing innovative new products to market. We’re also working to reduce our environmental impact by replenishing water and promoting recycling. With our bottling partners, we employ more than 700,000 people, helping bring economic opportunity to local communities worldwide.

Learn more at Coca-Cola Journey at www.coca-colacompany.comand follow us on Twitter (@CocaColaCo), Instagram (@thecocacolaco), Facebook (@thecocacolaco) and LinkedIn.

Position Overview:

The Senior Director, Customer and Commercial IT, APAC’s role is to lead the APAC team in supporting four operating units in the region in the deployment and adoption of data and technologies to enable our customers in accelerating recruitment and transactions. The role plays a critical role in working with stakeholders in project planning through business opportunity identification, prioritization, strategic guidance and Agile adoption for successful delivery and exploitation of IT solutions and services.

The position will report into the VP of OU Digital and Technology Services for ASEAN South Pacific and will be based out of Singapore.

Key Results

• Deliver scalable solutions that unlock business value, balancing cost, complexity & timely delivery.
• Provide innovative solutions to drive business decisions, automate processes, improve user experience.
• Ensure compliance with both company global technology stack and industry best practices and standards.

Responsibilities:

• Responsible & accountable for leading business digital transformation & solution implementation in the following areas:
• Business to Business (B2B), Business to Consumer (B2C), Direct to Consumer (D2C), Food Service Aggregators (FSA), Online to offline (O2O), Online execution survey (eRED), Payment Solutions, Sales force automation (SFA) & execution, Customer Service Excellence (RED, IoT, Vending machine, cooler, AI/Image Recognition) and Alternative channels & Routes-to-Market (RTM).
• Acting as a liaison between the global product owners, operating unit technology specialists and the operating unit commercial team for the development and implementation of new systems and enhancement of existing systems, translating business requirements into application requirements.
• Conducting cost/benefit analyses for proposed IT projects/products as input to the organization’s IT roadmap.
• Building sustainable relationships with the bottling partner(s) in the BU to drive strategic IT changes.
• Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
• Evaluating new IT developments and evolving business requirements and recommending appropriate systems alternatives and/or enhancements to current systems.
• Identify potential threats for the product delivery and help to remove them.

Job Requirements

• Experience working in a networked and matrix organization.
• Working knowledge or experience in process optimization.
• Proven track record in piloting and scaling IT innovation.
• Ability to manage, mentor and upskill team members.
• Comfortable in both a leadership and team-member role.
• Stakeholder Management experience to senior executive levels. This role will require excellent communication and organizational skills, with the ability to push through ambiguity to align diverse stakeholder groups towards aligned goals.
• Creative problem solver who thrives when presented with a challenge.

Related Work Experience

• 14+ years of IT leadership / management experience.
• Experience working in multinational companies with regional, cross-functional teams is a must.
• Have completed at least one full project lifecycle of IT solution for at least 100 end-users.
• Program management, risk management and business analysis.
• Data, Digital or IT Product Management and Agile/ DevOps.
• Proven track record in piloting and scaling IT innovation.
• Proven analytical skills - can process information quickly to drive decisions in a timely manner.
• Comfort in holding team members accountable for achieving their goals.
• Leads by example, creates a sense of urgency, energy and ownership.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or equivalent required

Core Competencies

• Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
• Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
• Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
• Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
• Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
• Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects

What we bring to you:

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Costa Coffee, Innocent, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurant
• Purpose Driven: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
• Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
• Community of Belonging: We’re an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviours – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

- Assist Director with necessary paperwork & secretarial work

- Answer and reply to telephone & email enquiries

- Arrange for survey

- Prepare quotations & tender documents

- Correspondence with clients and support the sales team

- Move presentation & management

- Project management

- Prepare folder with necessary documents for individual move

- Update system and liaise with Sales Personnel / Operation Staff / Warehouse Staff for move matters

- Closure of files (all documents are in order and payment received)

- And all other ad-hoc jobs pertaining to local / office / corporate moves

- Compliance with ISO 9001:2015 & FIDI standards

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

This Assistant Federal Security Director for Mission Support position is located at Ronald Reagan Washington National Airport (DCA) , Department of Homeland Security (DHS). Duties include but are not limited to:

• Advising the Federal Security Director (FSD) on matters concerning the administration and business support of a major airport (i.e., over 701 employees).
• Directing the work of supervisors, program managers, and other subordinate employees for multiple administrative and operational functions.
• Preparing, planning, coordinating, and managing support operations that include administration, financial/budget, human resources, customer service/stakeholders, training, procurement, logistics, and engineering services.
• Conferring with the FSD and project staff personnel to outline work plans, provide technical advice, resolve problems, review status reports, and modify schedules to accomplish duties. Identifying and determining types of actions required to meet time frames and budget/funding limitations.
• Setting up procedures to meet the FSD's staffing requirements and providing necessary resources to accomplish projects.
  Managing or conducting targeted recruitment and other external marketing sources to assist in providing diverse applicant pools to the FSD.
• Advising/informing the FSD on unusual or complex managerial or personnel disciplinary issues. Exercising discretion and sound judgment in dealing with sensitive human resources matters or issues.
• Providing data/information and reports from statistical and narrative databases in all support areas.

Emergency Essential Position: This position is designated as an Emergency Essential (EE) position. This designation requires the employee to remain in a duty status if an emergency arises.

Starting at $155,700 Per Year (SV K)

What you will do

Drive APAC Service Sales growth strategies to maximize margins while increasing Johnson Controls’ market penetration at accelerated growth across all lines of businesses (HVAC, Fire, Security and Controls). Provide Sales leadership and drive commercial innovation within the Services business to develop a high-performing Sales team that is well-connected with the broader Commercial organization.

Drive Commercial Excellence by leveraging data-driven insights to optimize Sales capacity, productivity and focus within APAC region.

Lead the continued development, implementation & execution of Svc Operational Excellence for APAC covering both recurring and non-recurring services across L&M, Parts and PSA/O&M. The role requires working with local Svc Leaders within the region and in partnership with broader APAC and Global teams to meet targeted Revenue & Gross Margin plans and ensure the efficient execution of related PSA and O&M contracts and to attain or exceed the targeted executed Gross Margin %.

Support APAC Services Leaders to drive flawless operation of APAC flow parts, service, and customer outages business alone with outage end to end process. The targets are enabling the countries to deliver customer value via key OTR metrics (EHS, Quality, on-time-delivery, outage planning etc.), harmonizing and integrating tools & processes, rigorous operating rhythm, and ensuring the return of experience to the commercial teams.

Drive service delivery quality & customer satisfaction of our integrated service operations across APAC region working with sub-region and local leaders observing closely “Fufillment Five” (Productivity Quality EHS Cycle Cost) as benchmarks including alignment of FLSP customer service mindset, technical & warranty support, process operational efficiency and capabilities;

Svc field labor capacity, demand and supply optimization Mobilization, deployment & planning (schedule & dispatch) Labor utilization, optimization and productivity. Competency model, training and development. Provides Field Service support, standardization leveraging best practice to optimize customer experience along with efficiency and effectiveness also incorporating process change and transformation through remote of connected service infrastructure & branch advisory support / services.

Take a leadership role in shaping the road map of Central Operations in the region, ensuring that strategies align with local market needs & determining which areas require standardization at the global/region level and which require customization at the local level working with both the Global and Local teams.

Develop, improve & manage, routine progress reports and dashboards to monitor field service operational KPIs, as well as identify transaction defects that fail to follow standard procedures, leading to incomplete or inaccurate performance tracking.

Keep regular pulse check, understand & analyze the market trends, opportunities, legislations, customer needs and competition to determine and implement innovative growth strategies to increase market penetration, customer satisfaction and maximize margin.

How you will do it

• Seek innovative ways and leverage cross-market best practices to grow the ~800M$ services business, increase market penetration, maximize margins while driving differentiated Johnson Control strategies to win more.
• Analyze market opportunities to develop and implement actions to achieve growth. Demonstrate and maintain in depth knowledge of local organization, customers, competitors and other market players to provide critical insights and sound business advice.
• Pace Services secured orders and margins for all services businesses (PSA – new/renew and Labor/Material) on a weekly/monthly/quarterly basis ensuring high say/do versus sales plans. Drive linearity and predictability to hit targets repeatedly.
• Pulse all key deals and ensure visibility with actions around each with Services sales leaders, Sales Directors, Market GMs and others to drive closure while providing sufficient support.
• Change or improve current business models, structures, processes, tools, technologies to optimize performance.
• Development and management of new and innovative offerings to meet the customer needs and building APAC’s growth needs. Manage existing and new offerings effectively.
• Act as the key interface with APAC and other country Service Sales leads on Services Sales strategy plans. Be a strong advocate for Service Sales, leveraging APAC support teams (pricing, CoE, sales operations, procurement and others) to drive best practices.
• Work with Key Accounts, Digital other APAC teams to support and deliver on key customer needs and priorities. Act as a primary interface to customers in correctly positioning service offerings and commercial models, working alongside the APAC Service team and Service Sales & Operations within each market P&L.
• Develop, lead, drive and support the regional Service Sales Managers to achieve their sales and profitability objectives and to deliver their growth plans, while sustaining high levels of customer satisfaction and Service Sales business growth.
• Evaluate overall organizational capability and help to define workforce capabilities and capacity to implement the 5 year Service growth roadmap.

Metrics -

• APAC Service Sales Secured Volume (PSA New, PSA Renew and Labor/Material)
• APAC Secured Margin improvement/expansion.
• New PSA Growth, PSA Linkage Ratio & Attach Rate, Conversion Rates, Renewal Growth, and Digital Attach

What we look for

• Degree in Engineering with deep knowledge and experience in Service Sales Strategy and Execution at the regional level. MBA is preferred
• Strong knowledge of Service Sales management and Services Operations with more than 15 years’ of experience in the field
• Able to work effectively in a matrix organization structure. Strong leadership and influencing skills
• Strong communication skills both internally and in dealing with external stakeholders
• Able to deliver the results under the constraint of resources, time, and budget
• Effective oral and written skills in English

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Recruitment Incentive (Sign-on Bonus): May Be Authorized for Qualified Candidate.
Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Contact visn5edrpcoordinators@va.gov, the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

The WHMD provides clinical expertise in the area of women's health care. The WHMD promotes best practices and functions as the clinical subject matter expert for women's health issues in the health care system. Provides medical services to Veterans on an outpatient basis in the primary care setting. Disease processes include, but are not limited to diabetes, hypertension, hyperlipidemia, chronic obstructive pulmonary disease, mental health disorders, etc., with a major focus on preventive medicine. Lead the Patient Aligned Care Team (PACT) approach in the delivery of care, which emphasizes a team-based approach to healthcare. Document all medical information in an electronic medical record.

Major Duties:

• Performs as the clinical leader for comprehensive women's health care at the VA medical facility Administrative Parent (Health Care System).
• Participates in key clinical governance committees at the VA medical facility Administrative Parent (Health Care System).
• Collaborates with the WVPM and facility leadership to determine the appropriate model of care for comprehensive women's health care at all sites of care at the health care system, including the main VA medical facility and Community-Based Outpatient Clinics (CBOC).
• Collaborates with primary care leadership and the WVPM to assure that WH- PCPs are assigned at all sites of care.
• Collaborates with primary care leadership at all sites of care in the VA medical facility Administrative Parent (Health Care System) to ensure that all women Veterans are offered assignment to WH-PCPs in the VA medical facility and CBOCs.
• The WHMD is a leader for implementation of Women's Health Patient Aligned Care Team (WH-PACT) at the VA medical facility Administrative Parent (Health Care system).
• Participates as a voting member in WH-PACT implementation leadership team meetings to ensure the needs of women Veterans are met within WH-PACTs.
• The WHMD collaborates with primary care Primary Care Management Module (PCMM)coordinator to ensure that WH-PACT teams are assigned appropriately in PCMM at all sites of care within the health care system including the medical center and all CBOCs.
• The WHMD collaborates with gynecology services to ensure appropriate services for women Veterans.

The Women's Health Medical Director is responsible for:

• Responsible for the management and direct patient care for the Women's Health PACT panel
• Working closely with the WVPM, forming the foundation of the women's healthcare team.
• Participates as a member of the facility Women Veteran's Advisory Committee
• Provide on-going collaborative support to the facility WVPM to ensure implementation of national and VISN initiatives
• Serving as a clinical leader for women's health.
• Provides clinical expertise in the area of women's health care - as evidenced by clinical role in facility (i.e.. PCP in women's health; preceptor for Residents, Medical Students)
• Promotes sharing best practices in the local facility women's center/clinic environment.
• Working in collaboration with Primary Care Leadership and participates in all Primary Care Leadership meetings at the facility level.
• Actively participates in PACT implementation teams to ensure the needs of women veterans are met in a comprehensive manner
• Provides support and guidance to all facility WH-PCPs as relates to provision of comprehensive gender specific primary care for women
• Other duties as assigned.

Work Schedule: Monday thru Friday 8:00 AM to 4:30 pm., subject to change, depending on the needs of the service.

Starting at $250,000 Per Year (VM 00)

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

Starting at $46,696 Per Year (CO 7-12)

• Serves as an expert/senior technical advisor to the Civilian Protection Center of Excellence.
• Responsible for the execution of improvements to Civilian Harm Mitigation and Response (CHMR) community through development of DoD policies, doctrine, and guidance; support to Combatant Commands (CCMD), Military Services, and Defense Agencies.
• The Division Chief will develop materials and provide guidance to help Department of Defense (DoD) components incorporate CHMR considerations into DoD strategy and policy documents, military doctrine, and acquisition programming.
• Work closely with DoD and external stakeholders, supporting the development and maintenance of DoD-wide and Joint Force policies, guidance, and standard operating procedures (SOPs).

Starting at $155,700 Per Year (GS 15)

Position Description #D1812000

This position is located in the State Joint Forces Headquarters, J-3 Directorate, Military Support Branch. Serves as the Director of Military Support responsible for managing the preparation and maintenance of contingency plans for natural disasters, Military Support for Civil Disturbance (MACDIS), Homeland Defense/Homeland Security to include Weapons of Mass Destruction (WMD), military support to civil defense, National Security Special Events (NSSE), continuation of vital public services and for alert of NG forces for homeland security/defense and related contingency missions. The incumbent is also responsible for the state security programs including but not limited to classified information control, physical security, terrorism counteraction, communications security, intelligence security, operational employment of military resources, operation of state Military Joint Emergency Operations Center (MJEOC) and emergency communications systems, drug eradiation/interdiction program, emergency regional reporting system. Performs other duties as assigned.

Details of the duties and responsibilities are contained in the applicable position description located online.
For a complete position description for this position, go to Position Description (army.mil).

Starting at $98,496 Per Year (GS 13)

• Serve as the expert/senior technical advisor to the Civilian Protection Center of Excellence (CP CoE)
• Responsibilities include controlling, analyzing, researching, and formulating official responses to written and telephonic requests.
• Monitor risk mitigation efforts, targeting impacts to the civilian environment, special operations, and their effects on CHMR, as well as training activities conducted by the division.
• Responsible for maintaining a strong and effective working relationship with other divisions within CP CoE, CCMDs, and the greater CHMR community.
• Develop solutions to problems when there are uncertainties involving the legislation, authorities and scope of the program resulting from Congressional interest.
• Work closely with HQDA, ACOMs, and other Military Departments (MILDEP) to assure timely coordination and resolution of issues and documentation.

Starting at $155,700 Per Year (GS 15)

The Chief Nurse of Community Care works and collaborates closely with the medical center Service Chiefs, Providers, other healthcare professionals and team members, other clinics, internal or external services and community agencies.

Major duties of the position include, but are not limited to:

• Delivery of the fundamental components of care coordination and ensuring these are incorporated into a Veteran's care, to include screening, assessment, care planning, Veteran education, implementation, monitoring and evaluation.
• Provide professional assessment, coordination, and planning of multiple health care services; acts on behalf of the veteran to assure that necessary clinical services are received, and that progress is being made.
• Make accurate and ongoing assessments of the Veteran' s clinical and social problems and needs and be aware of procedures to support the veteran physically and financially in the community.
• Effectively work and collaborate with Veterans and families.
• Provide Veteran assistance, information, and support to Veterans/families in coping with emotional, practical and lifestyle issues, which accompany advancing age and physical, sensory, and cognitive impairments.
• Assist with development of processes to coordinate care along the continuum encouraging exploration of creative alternatives for care,
  enhancing communication with others, and helps to screen for problems that should be brought to the attention of the primary care provider.
• Initiative is taken to monitor appropriate level of care and length of stay in acute care to ensure cost effective care.
• Assure that the Veteran has the appropriate level of care and services to meet the social and health care needs.
• Mediating roles in promoting effective and efficient use of treatment services and the health care system.
• Participate on committees.
• Identification of Veterans appropriate for Community Care Services.
• All other duties as assigned, pertaining to this occupation, to meet the needs of the Agency, Department, Facility, and/or Service.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Full-Time, Monday-Friday; 8:00am-4:30pm
Telework: Not available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: May be authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $117,388 Per Year (VN 4)

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

Starting at $46,696 Per Year (CO 7-12)