Total 107 Customer Service job vacancies in Petaling Jaya

[5-working day week job in Petaling Jaya]

• Position: Customer Support Administration Officer.
• Salary: RM 3000-4000.
• Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.

Chrisjac is an established recruitment firm, servicing corporate business entities/clients in Malaysia for close to three decades in staffing industry. As part of providing value added recruitment services, we are now seeking suitable candidates to assume the role of Customer Support Administration Officer with our client who is a premier loyalty program management company in Petaling Jaya.  
The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to Friday
About the job
As the Customer Support Administration Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be attending to customers interactions on a timely basis by providing accurate information on loyalty programs.
This role is fast paced. As the Customer Support Administration Officer, you will be managing customers’ entitlements and rewards within their loyalty program.Your role will be attending to customer interactions on timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role also include procurement and managing and making delivery of rewards earned to customers.
The Candidate
We are looking for female candidates only to assume this role. She must possess at least Diploma qualification in any field coupled with strong communication skills with ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous. Good command of English is essential besides conversant in BM and advantageous if also Chinese/Mandarin.
To be considered for this role, candidates should have some working experience in jobs related to customer service, tele-marketing, call centre or similar role. She must be computer literate with ability to use MS Office and internet applications

To apply for the job
Interested candidates with the right experience and qualifications should read the relevent job/role descriptions outlined above. Having read this then you should forward your resume with your application for this job for our review.
Alternatively, candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

This role is immediately available and suitable candidate(s) will be invited for interview promptly by our client upon receiving the application. Chrisjac will be contacting candidates within one working week of application to arrange for the initial meeting with our client.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[5-working day week job in Petaling Jaya]

• Position: Customer Support Administration Officer.
• Salary: RM 3000-4000.
• Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.

Chrisjac is an established recruitment firm, servicing corporate business entities/clients in Malaysia for close to three decades in staffing industry. As part of providing value added recruitment services, we are now seeking suitable candidates to assume the role of Customer Support Administration Officer with our client who is a premier loyalty program management company in Petaling Jaya.  
The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to Friday
About the job
As the Customer Support Administration Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be attending to customers interactions on a timely basis by providing accurate information on loyalty programs.
This role is fast paced. As the Customer Support Administration Officer, you will be managing customers’ entitlements and rewards within their loyalty program.Your role will be attending to customer interactions on timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role also include procurement and managing and making delivery of rewards earned to customers.
The Candidate
We are looking for female candidates only to assume this role. She must possess at least Diploma qualification in any field coupled with strong communication skills with ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous. Good command of English is essential besides conversant in BM and advantageous if also Chinese/Mandarin.
To be considered for this role, candidates should have some working experience in jobs related to customer service, tele-marketing, call centre or similar role. She must be computer literate with ability to use MS Office and internet applications

To apply for the job
Interested candidates with the right experience and qualifications should read the relevent job/role descriptions outlined above. Having read this then you should forward your resume with your application for this job for our review.
Alternatively, candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

This role is immediately available and suitable candidate(s) will be invited for interview promptly by our client upon receiving the application. Chrisjac will be contacting candidates within one working week of application to arrange for the initial meeting with our client.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[八打靈再也每週工作 5 個工作天]

• 職位：客戶支援行政官。
• 薪資：RM3000-4000。
• 地點：PJ工業區，第51區，Jalan Templer，八打靈再也。

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業實體/客戶提供近三十年的服務。作為提供增值招聘服務的一部分，我們現在正在尋找合適的候選人擔任客戶支援管理官的角色，我們的客戶是八打靈再也首屈一指的忠誠度計劃管理公司。
該職位是全職永久職位，位於八打靈再也工業區第 51 區的公司辦公室。工作時間為週一至週五上午 9 點至下午 6 點
關於工作
作為客戶支援管理官，您將管理銀行和金融機構內各種忠誠度計畫的客戶服務。您的角色將透過提供有關忠誠度計劃的準確資訊來及時參與客戶互動。
這個角色節奏很快。作為客戶支援管理官，您將管理客戶忠誠度計劃中的權利和獎勵。您的角色將透過提供有關透過忠誠度計劃獲得的權利和獎勵的準確信息，及時參與客戶互動。您的職責還包括採購、管理和向客戶提供獎勵。
候選人
我們正在尋找女性候選人來擔任這一角色。她必須至少擁有任何領域的文憑資格，並且具有強大的溝通能力，能夠說流利的英語和國語。會說中文/國語的人會比較有利。除了精通國語外，良好的英語能力也是必不可少的，如果會中文/普通話則更有利。
要考慮擔任此職位，候選人應具有與客戶服務、電話行銷、呼叫中心或類似職位相關的工作經驗。她必須具備電腦知識，能夠使用 MS Office 和互聯網應用程式

申請該職位
具有適當經驗和資格的有興趣的候選人應閱讀上述相關工作/角色描述。閱讀完本文後，您應該將您的履歷連同您的職位申請一起轉發給我們審核。
或者，候選人可以透過我們的電子郵件直接將您的履歷轉發給CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，我們的客戶將在收到申請後立即邀請合適的候選人參加面試。 Chrisjac 將在申請後的一個工作週內聯繫候選人，以安排與我們客戶的初次會面。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[八打靈再也每週工作 5 個工作天]

• 職位：客戶支援行政官。
• 薪資：RM3000-4000。
• 地點：PJ工業區，第51區，Jalan Templer，八打靈再也。

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業實體/客戶提供近三十年的服務。作為提供增值招聘服務的一部分，我們現在正在尋找合適的候選人擔任客戶支援管理官的角色，我們的客戶是八打靈再也首屈一指的忠誠度計劃管理公司。
該職位是全職永久職位，位於八打靈再也工業區第 51 區的公司辦公室。工作時間為週一至週五上午 9 點至下午 6 點
關於工作
作為客戶支援管理官，您將管理銀行和金融機構內各種忠誠度計畫的客戶服務。您的角色將透過提供有關忠誠度計劃的準確資訊來及時參與客戶互動。
這個角色節奏很快。作為客戶支援管理官，您將管理客戶忠誠度計劃中的權利和獎勵。您的角色將透過提供有關透過忠誠度計劃獲得的權利和獎勵的準確信息，及時參與客戶互動。您的職責還包括採購、管理和向客戶提供獎勵。
候選人
我們正在尋找女性候選人來擔任這一角色。她必須至少擁有任何領域的文憑資格，並且具有強大的溝通能力，能夠說流利的英語和國語。會說中文/國語的人會比較有利。除了精通國語外，良好的英語能力也是必不可少的，如果會中文/普通話則更有利。
要考慮擔任此職位，候選人應具有與客戶服務、電話行銷、呼叫中心或類似職位相關的工作經驗。她必須具備電腦知識，能夠使用 MS Office 和互聯網應用程式

申請該職位
具有適當經驗和資格的有興趣的候選人應閱讀上述相關工作/角色描述。閱讀完本文後，您應該將您的履歷連同您的職位申請一起轉發給我們審核。
或者，候選人可以透過我們的電子郵件直接將您的履歷轉發給CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，我們的客戶將在收到申請後立即邀請合適的候選人參加面試。 Chrisjac 將在申請後的一個工作週內聯繫候選人，以安排與我們客戶的初次會面。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[5-working day week job in Petaling Jaya]

• Position: Customer Support Administration Officer.
• Salary: RM 3000-4000.
• Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.

Chrisjac is an established recruitment firm, servicing corporate business entities/clients in Malaysia for close to three decades in staffing industry. As part of providing value added recruitment services, we are now seeking suitable candidates to assume the role of Customer Support Administration Officer with our client who is a premier loyalty program management company in Petaling Jaya.  
The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to Friday
About the job
As the Customer Support Administration Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be attending to customers interactions on a timely basis by providing accurate information on loyalty programs.
This role is fast paced. As the Customer Support Administration Officer, you will be managing customers’ entitlements and rewards within their loyalty program.Your role will be attending to customer interactions on timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role also include procurement and managing and making delivery of rewards earned to customers.
The Candidate
We are looking for female candidates only to assume this role. She must possess at least Diploma qualification in any field coupled with strong communication skills with ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous. Good command of English is essential besides conversant in BM and advantageous if also Chinese/Mandarin.
To be considered for this role, candidates should have some working experience in jobs related to customer service, tele-marketing, call centre or similar role. She must be computer literate with ability to use MS Office and internet applications

To apply for the job
Interested candidates with the right experience and qualifications should read the relevent job/role descriptions outlined above. Having read this then you should forward your resume with your application for this job for our review.
Alternatively, candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

This role is immediately available and suitable candidate(s) will be invited for interview promptly by our client upon receiving the application. Chrisjac will be contacting candidates within one working week of application to arrange for the initial meeting with our client.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[八打靈再也每週工作 5 個工作天]

• 職位：客戶支援行政官。
• 薪資：RM3000-4000。
• 地點：PJ工業區，第51區，Jalan Templer，八打靈再也。

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業實體/客戶提供近三十年的服務。作為提供增值招聘服務的一部分，我們現在正在尋找合適的候選人擔任客戶支援管理官的角色，我們的客戶是八打靈再也首屈一指的忠誠度計劃管理公司。
該職位是全職永久職位，位於八打靈再也工業區第 51 區的公司辦公室。工作時間為週一至週五上午 9 點至下午 6 點
關於工作
作為客戶支援管理官，您將管理銀行和金融機構內各種忠誠度計畫的客戶服務。您的角色將透過提供有關忠誠度計劃的準確資訊來及時參與客戶互動。
這個角色節奏很快。作為客戶支援管理官，您將管理客戶忠誠度計劃中的權利和獎勵。您的角色將透過提供有關透過忠誠度計劃獲得的權利和獎勵的準確信息，及時參與客戶互動。您的職責還包括採購、管理和向客戶提供獎勵。
候選人
我們正在尋找女性候選人來擔任這一角色。她必須至少擁有任何領域的文憑資格，並且具有強大的溝通能力，能夠說流利的英語和國語。會說中文/國語的人會比較有利。除了精通國語外，良好的英語能力也是必不可少的，如果會中文/普通話則更有利。
要考慮擔任此職位，候選人應具有與客戶服務、電話行銷、呼叫中心或類似職位相關的工作經驗。她必須具備電腦知識，能夠使用 MS Office 和互聯網應用程式

申請該職位
具有適當經驗和資格的有興趣的候選人應閱讀上述相關工作/角色描述。閱讀完本文後，您應該將您的履歷連同您的職位申請一起轉發給我們審核。
或者，候選人可以透過我們的電子郵件將您的履歷直接轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，我們的客戶將在收到申請後立即邀請合適的候選人參加面試。 Chrisjac 將在申請後的一個工作週內聯繫候選人，以安排與我們客戶的初次會面。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[5-working day week job in Petaling Jaya]

• Position: Customer Support Administration Officer.
• Salary: RM 3000-4000.
• Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.

Chrisjac is an established recruitment firm, servicing corporate business entities/clients in Malaysia for close to three decades in staffing industry. As part of providing value added recruitment services, we are now seeking suitable candidates to assume the role of Customer Support Administration Officer with our client who is a premier loyalty program management company in Petaling Jaya.  
The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to Friday
About the job
As the Customer Support Administration Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be attending to customers interactions on a timely basis by providing accurate information on loyalty programs.
This role is fast paced. As the Customer Support Administration Officer, you will be managing customers’ entitlements and rewards within their loyalty program.Your role will be attending to customer interactions on timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role also include procurement and managing and making delivery of rewards earned to customers.
The Candidate
We are looking for female candidates only to assume this role. She must possess at least Diploma qualification in any field coupled with strong communication skills with ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous. Good command of English is essential besides conversant in BM and advantageous if also Chinese/Mandarin.
To be considered for this role, candidates should have some working experience in jobs related to customer service, tele-marketing, call centre or similar role. She must be computer literate with ability to use MS Office and internet applications

To apply for the job
Interested candidates with the right experience and qualifications should read the relevent job/role descriptions outlined above. Having read this then you should forward your resume with your application for this job for our review.
Alternatively, candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

This role is immediately available and suitable candidate(s) will be invited for interview promptly by our client upon receiving the application. Chrisjac will be contacting candidates within one working week of application to arrange for the initial meeting with our client.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

Job Responsibilities:

• To provide Level 1.5 technical and process assistance to end-users via remote channels (eg: phone, email, live chat, web form). Have experience in using IT Services tools for user support and troubleshooting.
• To perform an initial assessment, attempts to resolve or escalate the problem, based on the agreed service level.
• To escalate to 2nd level support group when required with a detailed description of the problem for further troubleshooting and resolution.
• Provide support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out basis on priority.
• Document internal procedures.
• To perform work in compliance with specified KPI/service level requirements.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 3 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshoot applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

• General
• Provide level 1 support (assistance through phone calls)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote user's problem from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, Malay, Mandarin, and Chinese language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace shipments as required.
• Utilize Process Monitors and Workflows on daily basis.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
• Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks and responsibilities as and when required to meet the Department’s needs.

• Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers. 
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks as required to meet the Department’s needs.

About the job

We want to fill this position with an extremely commercial and customer-focused enthusiast who shares our vision of “creating a better everyday life for the many people”.   This individual must have a passion for range and supply chain and enjoys working in a fast paced, constantly changing retail environment.

Your assignment

• You are responsible in securing consistently high and stable goods availability at the lowest possible cost by integrating supply into the retailing business.
• You support the country commercial team in Malaysia with planning and execution of global and country activities by providing availability information, in-delivery planning and follow-up on goals to ensure activity commitments are fulfilled.
• Contribute to the work of Flow and Capacity Planner in analyzing potential optimal replenishment solution for high volume articles and in ensuring a smooth supply matrix implementation.
• You work closely with the store matrix (Sales and Supply Support team) to safeguard stock availability through monitoring their replenishment parameters. 
• You provide timely and accurate supply information as well as availability analysis to support the stores’ matrix and Selling team.
• You are responsible to ensure stores’ build up the needed stock prior to peak sales periods, supply constraints and sales activities to support stock availability at all times.
• You also coach with your knowledge and expertise to ensure global and/or local working methods and routines are followed and implemented.

• You will be the key point of contact for tenants to build long-term and sustainable relationships, as well as commercial related enquiries: sales performance evaluation & support, communication, Tenancy & House Rules compliances & obligations and other general or operational enquiries.
• You support Centre Management Office (CMO) and Service Office to coordinate trainings programs for tenant with aims at increasing customer service level and business performance in Centre.
• You organize tenant’s engagement event or meetings on regular intervals.
• You support in preparing and sending tenant circulars.
• You organize and coordinate tenant’s festive gift, including purchases for tenant’s gifts and other relevant Tenant Management inventories.
• You strategize deal structure and standardize variations for casual leasing, ie. pushcarts, ATM, vending machines, kiddies ride, etc.
• You deliver best possible lease deals by achieving or exceeding pre-defined commercial goals through negotiations strategy.
• You contribute and support yearly lease plan actions and merchandising mix for the centre.
• You contribute in goal setting and planning for casual leasing rent projection and tenant mix plans.
• You consolidate, analyse and evaluate Casual Leasing monthly gross sales performance and recommend necessary support.
• You establish and maintain comprehensive Tenant's database in Ikano Centre Management System (ICMS), Tenants Relation Management database and filling system for all tenants (i.e. sales information, licenses, permits, insurances, agreement and other correspondences).
• You monitor Tenancy and License Expiry for casual leasing and ensure timely renewal.
• You collaborate and support other departments for the improvement of tenant’s performance, tenancy, mall operations and/or other tenant’s related matters (e.g. Fit out, Mystery Shopper survey, Centre House Rules, Outstanding debts)

About The Role:

This role provides a complete order process and customer service to all customers. This to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times.

This role provides a complete order process and customer service facility to all customers. This to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:

• Process Customer Orders according to target.
• Number of end user customers on target.
• Handling calls and enquiries daily according to the defined target service team, in order to successfully manage customer orders, execute operational plans and provide excellent customer service.

Responsibilities and Key Activities:

Order Processing

Resolve Customer Complaints

Identify Potential Stock Issues

Planning Deliveries

Updating Master Data

Senior Manger, Service Operations is responsible for overseeing and managing regional service vendors to deliver to KPI. This includes 3rd party vendor management, strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.