Senior Supervisor, People Operations
Full-time
Senior Executive
1 day ago
Role Overview:
We are seeking a dynamic and strategic Senior Supervisor for our People Operations team in Malaysia. As the Sr. Supervisor of People O.....
Role Overview:
We are seeking a dynamic and strategic Senior Supervisor for our People Operations team in Malaysia. As the Sr. Supervisor of People Operations, you will play a pivotal role in driving operational excellence, enhancing people experiences, optimizing service quality, fostering cross-functional collaborations with our Centres of Excellence (COEs) and contributing to the overall success of our People Operations
Core Responsibilities
- Craft and nurture the evolving vision of People Operations as a strategic partner and a function that maximizes efficiency.
- Focus intently on data-driven insights and qualitative feedback to enhance employee experiences, engagement with COEs and reduce escalations.
- Strong analytical and reasoning skills, partner with the People Intelligence team to create insightful reports and dashboards.
- Lead the Tier I AskHR team, take ownership of day-to-day performance metrics, ensuring that well-defined SLAs and KPIs contribute to a positive employee experience. Use metrics to effectively communicate the value of People Operations to stakeholders.
- Proven ability to lead high performing, medium to large, global teams in an operations and service environment.
- Demonstrated people leadership and management skills. Exceptional coaching and mentoring skills to develop talent for future.
- Cultivate strong relationships with HRBPs, COE teams, and business leadership. Develop a communication strategy to align cross-functional projects, increase customer service satisfaction, resolve complex problems. Proficiently communicate with and influence executive leadership.
- Energized by problem solving, thinking critically and quickly identifying root cause and corrective action strategies.
- Passionate about identifying, leading & driving processes improvement, strategies, and innovation. Has led multiple continuous improvement initiatives by simplifying, standardizing, centralizing, and automating complex processes.
- Master at managing and adapting to rapid change. Proven ability to effectively communicate and motivate teams through transformation.
- Expert at managing capacity and knowing how to flex your team to meet the changing needs of the organization.
- Identify HR knowledge gaps for top employee inquiries, Partner with COEs to update and maintain their existing content and curate all content into one unified platform laid out in a simple and consistent format that is searchable, interconnected.
- Excellent communication and presentation skills - directly and succinctly - across cubicles, organizational boundaries and cultures. Comfortable creating and delivering presentations on a variety of topics. Excellent facilitator.
- Strong business acumen. You are an experienced professional with multiple areas of specialization.
- Ability to thrive in fast-paced, high stakes and change-driven environment.
- High attention to detail. Examples such as reviewing work content and managing system testing and quality checks.
- Highly organized and able to efficiently manage multiple priorities. Meets deadlines.
- Fluent in industry best practices and know how to leverage these to achieve world-class results.
- Flexibility to adjust schedule as needed for global time zones.
- Onsite role - Will need to come into the office 4-5 days a week
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