Total 64 Senior Executive level Customer Service job vacancies in D27 Yishun, Sembawang

E-Commerce Executive

Job description:

-Fulfill orders and exceed customer expectations.

-Strategize and execute online campaigns across multiple e-commerce platforms to boost sales.

-Maintain and optimize online portals, including campaign execution.

-Ability to design basic platform layouts; experience in basic design is a plus. Enhance website usability and design.

-Monitor e-platform functionality and conduct regular website checks.

-Analyze e-commerce KPIs and past performance to enhance marketing effectiveness.

-Evaluate partnership opportunities with all platforms and maintain good communication with platform account managers.

-Drive e-commerce sales growth through innovative marketing initiatives.

-Generate new ideas for online platform campaigns, such as TikTok livestreams with dynamic activities, and assess competitor activities.

-Coordinate with Finance and Sales teams for reconciliation and alignment of sales targets.

Job requirements:

- Diploma/Degree or relevant sales experience required, with proficiency in Excel for calculations, data linking, and other Microsoft Office applications.

- Must have 1-2 years of experience with e-commerce platforms such as Tik Tok, RedMart, Shopify, Shopee and etc., and be fluent in English and Mandarin for customer support.

- Positive attitude, ability to multitask, and self-discipline are essential, along with experience in web merchandising, retailing, market analysis, and website management.

- Should be self-motivated, able to work independently, and possess excellent communication skills.

• Open job orders and process trucking jobs
• Monitor progress of job orders and shipments to meet trucking / shipment deadline
• Advise customers on delivery schedules
• Close job orders and billing
• Coordinate with various stakeholders to fulfil customers’ requirements
• Attend to customer’s enquiries and requests

Roles & Responsibilities

• Customer service for Project Dept (administration and shipping-related)
• Maintenance of SSBCSPL’s vendor approval list
• Monitor team members’ safety induction and other certification registries
• Check vendors’ invoices, and seek endorsement from HOD
• Manage vendor DOs and handover to Ops Dept. on time
• Tracking of Project’s document numbers
• Filling and documentation according to ISO standard
• Assist Project team in filing of project reports
• Other ad-hoc duties as assigned

Requirements

• Preferable candidate possess at least Degree/Diploma in any fields
• Strong interpersonal skills and ability to build relationships
• Knowledge SAP is an advantage
• Ability to work independently and effectively manage multiple priorities.
• Proficiency in both Chinese and English
• Monday to Friday, 8:30am to 6:30pm
• Singaporean only may apply

Benefits

• Annual Wage Supplement (AWS)
• Variable Bonus
• Outpatient medical
• Annual increment

Job Descriptions:

• Manage incoming calls and address inquiries or emails from clients.
• Prepare quotations, sales orders, purchase orders, and delivery orders.
• Process all orders accurately and within the expected timeline.
• Provide administrative support for the Sales Team, including checking visuals and floor plans, and preparing installation reports.
• Coordinate the smooth workflow of orders and handle relevant logistics arrangements.
• Undertake any other ad-hoc duties and assignments as required by the Sales Team.

Job Requirements:

• Minimum GCE “N” / “O” Levels or equivalent.
• Preferably 1 to 2 years of administrative or operational experience.
• Possess effective organizational and follow-up skills with an eye for detail.
• Ability to interact professionally with both internal and external customers.
• Proficient in MS Excel and Word.

As a Senior Executive / Executive in Customer Relations and Community Engagement, you are part of a dynamic team that will be working in a fast-paced environment. Your responsibilities encompass, but are not confined to:

• Analysing customer feedback and collaborating with stakeholders to elevate customer satisfaction by addressing commuter concerns and enhancing journey experiences.
• Cultivating positive relationships with community members and educational institutions.
• Spearheading community engagement initiatives through meticulous planning and execution of events like learning journey, roadshows and festivities.
• Engaging with stakeholders across all levels to nurture community bonds and advocate for inclusivity.
• Developing and implementing awards programs to recognize staff members who excel in customer relations and community engagement, fostering a culture of appreciation and excellence within the organization.
• Training of frontliners in Service Excellence.

Requirements

• Degree in Mass Communication, Public Relations, Marketing, Business or relevant field.
• At least 2 years of experience in community relations, corporate communication and engagement or operations management will be preferred.
• Good written and oral communication skills liaising with government agencies and/or community organisations.
• Possess ability to function at a high level in a team setting or as an individual contributor.
• Good interpersonal and analytical skills, proven project management ability, resourceful and proactive.

Skills

• Independent, able to work under pressure and multi-task.
• Excellent planning and organizational abilities.
• Self-motivated, proactive, and meticulous.
• Proficiency in English and Chinese to produce communications material in both languages.
• Willingness to work overtime and weekends, when required.
• Proficiency in Microsoft Office, PowerBI, and Adobe Illustrator preferred.
• Strong public presentation skills will be advantageous.

Looking for Event Coordinator Executive

Responsibilities:

1. Coordinating Client Orders: Promptly coordinate client orders to ensure timely processing.
2. Record Keeping: Organize and maintain Excel records, along with other administrative duties as necessary.
3. Event Materials: Handle the preparation and printing of materials needed for events.
4. Warehouse Maintenance: Maintain warehouse equipment and supplies in good working order.
5. Equipment Cleanliness: Ensure all equipment and vehicles are clean and well-maintained.
6. Supplier and Client Coordination: Work closely with suppliers, clients, and colleagues to ensure effective coordination.

Skills:

1. Customer Service: Utilize customer service-oriented soft skills to effectively coordinate with clients.
2. Microsoft Office Proficiency: Competent in using Microsoft Office, particularly Excel, for organizing records and performing administrative tasks.
3. Event Understanding: Grasp the requirements and needs of events to facilitate appropriate preparations.
4. Warehouse Knowledge: Familiarity with various warehouse equipment and supplies used by the company.
5. Maintenance: Meticulous and timely in the maintenance of equipment and vehicles.
6. Communication: Organized and possess strong communication skills for coordinating with suppliers, clients, and colleagues.

Duration: 6 Months period

Established award-winning F&B Co. located in Sembawang seeking qualified candidate to join us as Sales Support Executive.

Job Description for Sales Support Executive
1. Set, manage and maintain product prices (PriceBook) and ensure timely update and accuracy.
2. File and document all contracts and quotations in hard and soft copies.
3. Prepare and process payment for customer rebates / A&P.
4. Prepare timely monthly reports on sales figures for Sales Manager and Trade Marketing team.
(Need to be proficient in MS Excel, especially VLookup and Pivot tables)
5. Assist sales person to generate report.
6. Maintain and update sales catalogues (Price update, new items & change of vintage for wine)

Requirements:
• Minimum GCE ' O' Level
• Proficient in MS Excel especially in Advance Excel
• Able to work independently and has good initiative
• Self-motivated, energetic and independent, and enjoy working in a fast paced environment
• Able to communicate with Mandarin speaking clients
• Able to work on alternate Saturday

Highlights:

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

Established award-winning F&B Co. located in Sembawang seeking qualified candidate to join us as Sales Support Executive.

Job Description for Sales Support Executive
1. Set, manage and maintain product prices (PriceBook) and ensure timely update and accuracy.
2. File and document all contracts and quotations in hard and soft copies.
3. Prepare and process payment for customer rebates / A&P.
4. Prepare timely monthly reports on sales figures for Sales Manager and Trade Marketing team.
(Need to be proficient in MS Excel, especially VLookup and Pivot tables)
5. Assist sales person to generate report.
6. Maintain and update sales catalogues (Price update, new items & change of vintage for wine)

Requirements:
• Minimum GCE ' O' Level
• Proficient in MS Excel especially in Advance Excel
• Able to work independently and has good initiative
• Self-motivated, energetic and independent, and enjoy working in a fast paced environment
• Able to communicate with Mandarin speaking clients
• Able to work on alternate Saturday

Rainbow Centre envisions a world where persons with disabilities are empowered, included and thriving in inclusive communities. Our schools provide education and learning so that children and youth with disabilities can achieve their highest level of independence and lead thriving lives.

The Administrative team plays a key role in ensuring the smooth operations of the school and assists the school leaders in matters pertaining to financial, personnel and general administration of the school.

The Admin Executive is responsible for providing administrative support which may include secretariat support for meetings, liaison with vendors, inventory management, records management, over counter customer service etc. This is a position of trust and it is likely you will become aware of sensitive, confidential and private information that must not be disclosed to unauthorised personnel.

Key Accountabilities

Efficient and Effective Office and Service Administration

• Assist in the financial operations, including collection of finances, processing of payments and claims, and ensuring compliance with financial regulations and funding requirements
• Assist in procurement matters and processes as well as the management of contracts, as required
• Assist in the coordination and administration of student matters such as admission, withdrawals and record keeping
• Assist in the coordination and administration of personnel matters such as engagement of relief staff and providing advice to staff on HR aspects to support alignment with RC’s values and policiesSupport the implementation of security and safety procedures and measures on campus

Client-centric Service

• Provide over counter duties, ensuring that queries are attended to promptly and with good service attitude
• Assist the campus leaders in maintaining positive relationships with stakeholders, such as students, parents, teachers, vendors and the broader community
• Support smooth execution of events

Job Holder Requirements

• Minimum ‘O’ Levels Strong interpersonal, organisation and communication skills, as well as the ability to work well in teams
• Proficiency in Microsoft Office applications and IT systems

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

At Rainbow Centre we envision a world where persons with disabilities are empowered and thriving in inclusive communities. We are always on the lookout for people who share our values, who are passionate about serving persons with disabilities and their families; and people who are keen to continuously learn so that they can bring their best to the people we serve.

We are looking for a Programme Executive to join our Administration team in Admiral Hill School to provide administration and programme coordination support to the Programme Leads and Lead Teachers, so as to upkeep the quality of administrative structures and processes in the SPED Programmes.

Key responsibilities of the post holder:

• Programme administration, which includes maintaining roster of relief staff, and staff on duty for assembly arrival and dismissal, providing administrative support for CCA programmes, applications and disbursements of grants, recording of student attendance, providing secretarial duties for programme meetings, and the maintenance of the programme calendar of events
• Ensuring proper upkeep of teaching resources
• Preparing statistics and relevant reports as requested, for reporting and communication purposes

You should possess the following:

• Diploma, preferably in Office Administration or equivalent
• At least two years of relevant experience, preferably in a similar setting
• Ability to manage multiple concurrent tasks and tight deadlines
• Proficient in using Microsoft Office suite
• Detail oriented, with good organisational skills
• Good interpersonal and communication skills to build positive relationships with various stakeholders

Job Scope:

• Provide sales support to sales team
• Respond & process incoming enquires & orders
• Provide accurate information about products/services and assist customers with their queries.
• Prepare sales orders, invoices, delivery orders, etc
• Resolve customer issues and complaints in a timely and efficient manner
• Collaborate with other departments to ensure a seamless customer experience
• Keep detailed records of customer interactions and transactions.

Job Requirements:

• Candidates must possess at least minimum Diploma level preferably with 2 years relevant working experience or equivalent
• Strong communication & interpersonal skills
• Strong teamwork and able to work independently
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detai
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with CRM systems and customer support software
• Positive attitude and a commitment to delivering exceptional customer service

Company Overview:

We are a leading company in Gadget supplier industry. With a focus on meeting customer needs and ensuring satisfaction, we are currently seeking enthusiastic individuals to join our customer service team.

Job Description:

Respond to customer inquiries: Provide timely and professional responses to customer inquiries via phone, email, and live chat, addressing questions and concerns effectively.

Process orders and returns: Assist customers with placing orders, processing returns, and resolving any issues related to their purchases.

Provide product information: Educate customers about our products/services, including features, benefits, and pricing, to help them make informed purchasing decisions.

Handle complaints: Listen to customer complaints with empathy, resolve issues promptly, and escalate complex problems to the appropriate department if necessary.

Maintain customer records: Keep accurate records of customer interactions and transactions, updating information as needed in the customer database.

Job Requirements:

Excellent communication skills: Clear and professional verbal and written communication in [language(s)].

Customer-centric mindset: Ability to empathize with customers and provide solutions that meet their needs.

Problem-solving skills: Capacity to analyze situations, identify issues, and propose effective solutions.

Attention to detail: Ability to accurately record information and follow established procedures.

Time management: Capability to prioritize tasks and manage workload efficiently.

Experience in customer service roles is preferred but not required. Training will be provided.

Benefits:

Competitive salary with opportunities for performance-based bonuses.

Comprehensive benefits package, including health insurance and paid time off.

Ongoing training and development opportunities to enhance skills and career advancement prospects.

Supportive work environment with a collaborative team culture.

Highlights: