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JOB OVERVIEW
Working closely with the Pastor overseeing the “Livingstones” Mandarin Service, the Director provides leadership, and shepherds and nurtures the spiritual growth of the congregation, while ensuring that the ministry work aligns with the overall church direction.
KEY RESPONSIBILITIES
REQUIREMENTS
With increasing ministry opportunities and the clear call to extend God’s kingdom, we are looking to expand our staff team. If you feel led by the Lord and want to be part of what God is doing in and through PLMC, we invite you to email detailed resume, together with current and expected salary, to recruit@plmc.org .
We regret that only shortlisted candidates will be notified. Thank you.
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As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.
Responsibilities:
1. Support the Mission and Vision of SLEC
a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.
2. Superior Situation Awareness and Resource Management
a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.
b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.
c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.
d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.
e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.
3. Contact Centre Operations
a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).
4. Incident Reporting and Management
a. Classify, report and manage incidents using Incident Reporting matrix and protocols.
b. Alert all relevant stakeholders and senior management promptly on major incidents.
c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.
5. Care Integration
a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.
b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.
c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.
6. Operations Excellence
a. Assist in the formulation in the Operations Excellence Framework.
b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).
c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.
d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.
7. Service Excellence
a. Assist in the formulation of the Service Excellence Framework.
b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.
c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:
i. Service Charter/Vision
ii. Service Transaction Maps (STMs)
iii. Service Measures and Metrics
iv. Service Benchmarking
v. Training and Development
vi. Rewards and Recognition, including Role Modelling
vii. Service Culture
Requirements:
1. Education and Credentials
a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.
b. Minimum 5 years experience in resource management and supervision in frontline operations.
c. Experience in healthcare/social services sector will be advantageous.
2. Job Requirements
a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.
b. Demonstrates strategic thinking abilities.
c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.
d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.
e. Ability to work independently across different business units and staff levels.
f. Experience working with internal and external stakeholders.
3. Technical Skills
a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.
b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.
c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.
d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.
e. Strong team player with good collaboration skills with multiple internal and external stakeholders.
f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.
Proficient in the use of Microsoft Office applications.
Official account of Jobstore.
Johnson & Johnson is recruiting for a Director, Vision Deliver APAC. This position will lead the strategic direction, program execution and operational performance management across the APAC region for Customer Service, Distribution, and Transportation. Directs the Deliver organization's activities including management of 3PL support, budget ownership, compliance and works hand in hand with our end-to-end (E2E) functions to ensure the health and safety of the Vision network in region. Connecting into both the E2E Regional Supply Chain & Global Vision Deliver. The position leads performance and unlocking value through network, product flows, cost to serve, outcome metrics. Position will report directly to the J&J Vision, Global Deliver Leader.
Budget accountability, SG&A and COGS
Regional E2E/Commercial support – develop strong connections to support APAC Commercial LT. E2E SC Support and Deliver representative for APAC Region & into Global Deliver
Key Responsibilities:
Requirements
At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.
Official account of Jobstore.
Overview of the job
Did you know that at P&G we consider Product Supply (PS) as the engine that accelerates value creation? Getting thousands of different products onto the shelves in our customer's stores in the right quantities with precise quality in a very good time manner really does present meaningful work every single day!
We are looking for a ESS Operations Leader for ASEAN & MEA for our PHC Regional Business Unit (RBU) who can be a great collaborator with very diverse teams in the Personal Health Care Organization as well as with our External manufacturing business partners. This person will be accountable to ensure Business processes are in place and to deliver the Commercial Business Plan with Operational Excellence. Value accr
etive growth through supply chain mastery, business acumen, and organization building.
Your team
You will report to Senior Director, Supply Network Leader for the RBU. The role will supervise a diverse team of people in ESS Operations, extended Multi-functional team including ESS Quality, ESS Purchases, ESS MPD, ESS Business Planning closely engaging with external multi -functional- Commercial & R&D teams, Finance, Regulatory & R&D team members.
How success looks like
Responsibilities of the role
Role Requirements
About us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.
Visit http://www.pg.com to know more.
Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.
We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
Official account of Jobstore.
At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
Come join us and be part of a purpose driven company who is invested in your future!
Job Responsibilities
• Provide planning, implementation and monitoring of activities associated with regulatory and contractual requirements for government programs. Develop process and procedure flows to ensure that reports, or specific obligations mandated from government agencies are implemented by the appropriate business areas. Coordinate the development of policies and procedures designed to maintain the accuracy and timeliness of completing contractual requirements. Ensure that the process of filing certification and attestations with the government is documented.
• Analyze and oversee supportive data to prevent regulatory sanctions, foster regulatory relationships and integrate operations with regulatory requirements. This includes coordination with internal departments, i.e. Internal Audit, Special Investigations Department, Legal, as well as subcontractors to align for appropriate information collection and reporting. Work closely with Internal Audit and other business areas for the resolution of audit findings or other issues raised by the Government regarding non-compliance.
• Review and interpret regulatory documentation for adherence to standard criteria. Develop programs to accommodate corporate goals. Review filings made to government agencies.
• Perform reviews of various aspects of government programs and conduct investigations where necessary including investigations of any subcontractor, first tier entities, downstream entities and/or related entities.
• Prepare reports based on the completion of compliance reviews and investigations related to government programs.
• Design, implement, and monitor program projects and initiatives in all aspects of Government Programs.
• Serve as a resource on problematic issues generated from changing laws, regulations and guidance to maintain consistent/accurate interpretations.
• Participate in enterprise-wide initiatives and task forces in order to provide advice and guidance on compliance with government programs requirements.
• Manage reporting system to ensure that all contacts regarding possible non-compliance or misconduct involving a government program are properly logged, investigated and resolved including making recommendations to the Compliance Officer regarding whether disclosure should be made to the government, corrective actions, and disciplinary actions. Maintain documentation for each report of potential fraud, waste and abuse received through any reporting method (i.e. hotline, mail, in-person, exit questionnaires) which describes the initial report of non-compliance, the investigation, the results of the investigation, and all corrective actions and/or disciplinary action(s) taken as a result of the investigation.
• Direct research on laws and regulations to support investigative reviews related to government programs.
• Direct applicable audit functions to support investigative reviews of any potential wrongdoing related to government programs.
• Develop Corrective Action Plans and make recommendations regarding new policies and procedures based on risk assessments, compliance reviews, investigations or weaknesses.
• Identify needs and opportunities for communication to management regarding compliance issues and policies.
• Identify areas for training and communication to employees directly or indirectly related to Government Programs regarding compliance.
• Monitor Fraud, Waste and Abuse program as required under CMS guidelines and Medicaid contract including coordination with Special Investigations Department and Internal Audit
• Provide briefings on government programs requirements to the Compliance Officer, to the Board and its Committees and Compliance committees.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company related business.
• Maintain effective communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
Required Job Qualifications:
* Bachelor’s Degree
* 8 years of auditing or investigative experience with a focus in government or compliance reviews.
* 5 years of managerial experience.
* Management and negotiation skills.
* Effective verbal and written communication skills.
Preferred Job Qualifications:
* 3-5 years of experience in a government programs health plan
*This is a hybrid role based in Albuquerque, NM and will sit in this office 3 days/week*
#LI-Hybrid
INJLF
#LI-EL1
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Interested applicants are invited to apply directly at the NUS Career Portal.
Your application will be processed only if you apply via NUS Career Portal.
We regret that only shortlisted candidates will be notified.
The mission of the Centre is to improve population health and well-being by accelerating the use of behavioural and implementation science in health policy and practice.
We are looking for an individual who is passionate about improving health and well-being for everyone, through approaches that bridge research, community and government.
Responsibilities include:
Official account of Jobstore.
JJIM aims to cultivate industry-leading capabilities that enhances competitiveness, address HCP needs, and ultimately deliver improved outcomes for patients.
Under this umbrella, the CX& CD CoE positions JJIM to be the preferred partner for HCPs. The vision of this CoE is to deliver industry-leading, data-driven engagement with HCPs that is personalised, orchestrated and seamless across our channels. The APAC Customer Experience Director – Omnichannel leads the areas of Customer Understanding & Omnichannel in partnership with key in-market stakeholders, and in alignment with the broader Asia Pacific Commercial Excellence strategy.
Tasked with the role of improving our commercial capabilities, this position will have a significant opportunity to directly drive enterprise growth and efficiency.
*Please note that the role will require 20% travel due to the regional portfolio.*
Key Responsibilities
The APAC Customer Experience Director – Omnichannel in CX&CD CoE, plays a pivotal role in shaping customer experiences through deep customer understanding, harnessing the power of AI via the CAE (Customer Analytics Engine), and an effective omnichannel strategy, with a focus on campaign execution. This is achieved in close partnership with the Content Transformation Team, responsible for content development and operations and the Capability Development Team, strengthening our Marketing & Sales capabilities across our organisation.
1. Building Customer Understanding capabilities - Embed modern and efficient approaches to drive deep customer understanding. This position is the commercial product owner of the CAE which is JJIMs machine learning driven AI engine, delivering HCP engagement recommendations for our customer facing teams. The CAE needs to be embedded within the business, measured via recommendation adherence and satisfaction of the end-users. In addition, the CAE needs to evolve through product enhancement to maintain JJIMs competitive advantage.
2. Shaping Omnichannel - responsible for the development and implementation of JJIM’s regional omnichannel process to ensure a clear and consistent framework across the organisation. This includes understanding of holistic customer experience needs, aligning campaign objectives, defining outcomes and tailoring content by various personas and mapping content to touchpoints whilst adhering to regulatory compliance.
3. Cross functional squad delivery teams: Building cross-functional teams to deliver on customer understanding & omnichannel goals, spanning from identifying talent from operating companies to different divisions like capability, CX, data, procurement, legal, marketing etc. Ensure collaborative planning sessions, co-ordination with clear feedback loops and clear measurement to ensure initiatives will be embedded.
4. Plan adoption roadmap: Set clear adoption roadmap and support for brand and marketing teams in the organization. Lead and deploy adoption support for operating companies.
5. Leadership Engagement: Communicate a clear and compelling narrative to gain leadership buy-in, align organizational needs and strategic priorities, quantify impact, build relationships and address concerns productively.
6. Influence stakeholders beyond APAC: Learn and co-ordinate with global and cross-regional initiatives in the areas of customer understanding & omnichannel. Influence relevant teams within JJIM for faster acceleration with a focus on APAC.
7. Career progression of team members: The director not only needs to cater to business needs but also ensure that team members (direct & indirect) are properly coached in the areas of customer understanding & omnichannel, develop leadership roles on specific projects, enable mentorship programs and drive inclusion.
Qualifications
At Johnson & Johnson, we value diverse experience, and we look for potential in candidates to move beyond the position they’re hired for. Below is a list of the top 4-5 skills and competencies that are important for this position, which candidates can either bring to this role, or where candidates may be able to learn and grow whilst in the role (this will be dependent on position).
Skills & Competencies
· Commercial Outcome Delivery & Industry Application: Ability and proven track record in driving business results and increasing competitiveness in a Pharm business, preferably at a regional and market level. Deep understanding of Omnichannel capabilities and how to embed these across all levels of the organisation.
· Influencing & Stakeholder Management: Ability to influence, drive decisions and outcomes across multiple levels of the organisation. Ability to lead and build high performing cross-functional teams.
· Strategic thinking and ability to translate strategy into actionable plans: Ability to distill insights into clear strategies aligned to our Vision, translate these into actionable plans that drive business outcomes.
· Communication Skills: Excellent verbal, written, visual and facilitation communication skills.
Experience or qualifications that are critical to this position.
· Experience leading and implementing complex enterprise projects.
· Experience leading a team and engaging senior stakeholders.
· Experience in Pharmaceutical marketing environment is required including a proven track record to contribute to the development of brand teams.
· Demonstrated skill building for Omnichannel and digital marketing in the pharmaceutical market context is highly regarded.
· Experience working in an Agile environment (desirable)
· A demonstrated ability to partner and work with multiple agencies/vendors, manage budgets and projects, cross-functionally, cross-geography, and with cross-company teams.
· Bachelor’s degree in marketing, communications and/or science. An advanced degree is strongly preferred.
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ABOUT THE COMPANY
Global Centre for Maritime Decarbonisation (GCMD)
The Global Centre for Maritime Decarbonisation (GCMD) was established as a non-profit organisation on 1 August 2021 with a mission to support the decarbonisation of the maritime industry by shaping standards, deploying solutions, financing projects, and fostering collaboration across sectors.
Founded by six industry partners namely BHP, BW Group, Eastern Pacific Shipping, Foundation Det Norske Veritas, Ocean Network Express and Seatrium (formerly Sembcorp Marine), GCMD also receives funding from the Maritime and Port Authority of Singapore (MPA) for qualifying research and development programmes and projects. To-date, over 100 centre- and project-level partners have joined GCMD – contributing funds, expertise, and in-kind support to accelerate the deployment of scalable low-carbon technologies and lowering adoption barriers.
GCMD is strategically located in Singapore, the world’s largest bunkering hub and second largest container port.
RESPONSIBILITIES
The Director of Partnerships is responsible for developing and executing partnership strategies to advance the mission of GCMD, foster collaboration, and enhance GCMD’s position within the industry. He/She will play a crucial role in identifying and cultivating strategic alliances with key stakeholders, including industry players, government agencies, and technology partners. The position reports to the Chief Executive Officer and interfaces closely with the Research & Projects and Comms team.
Partnership strategy development
Relationship management
Negotiation and contracting
Market analysis and research
QUALIFICATIONS, SKILLS, EXPERIENCE
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Title: Executive Director – Asia Pacific
Division: Data, Research and Technology
Department: CASE AP Region
Reports to: Vice President, Data, Research and Technology
Status: Full-time, Exempt
Level: Senior Director
Position Purpose
The remit of the Executive Director – Asia Pacific is to serve and to grow the institutional membership of CASE in the Asia-Pacific region and to engage with institutional, advancement and CASE volunteer leaders. The Executive Director will work with CASE Vice Presidents to develop budget goals and ensure income generation growth in the region. The Executive Director will provide effective leadership and management of the Singapore- and Australia- based team – in partnership with divisional matrix managers, to support the effective delivery of CASE’s strategic plan goals. The Executive Director provides vital insight and context on the Asia-Pacific region for the successful delivery of CASE’s strategic plan in support of our members in the region.
Essential function
The core functions of this position include, but are not limited to the following:
Grounded in a review of the value that CASE has provided for decades and an analysis of what advancement professionals in education need now and will need in the future, CASE underwent a recalibration process that led to our new strategic plan, Championing Advancement: CASE 2022–2027. This plan centres on the steps necessary to achieve our strategic intent: defining the competencies and standards for the profession of advancement and leading and championing their dissemination and application across the world’s educational institutions.
CASE is committed to being a ‘member-centred’ organisation and to empowering its members to engage in a rich and fulfilling member experience, characterised by in-sector thought leadership, institutional capacity building and benchmarking, diversity, equity and inclusion acumen, the highest professional global standards and programmes, and a commitment to the continuous professional development of (and support for) advancement professionals throughout their career journeys across the globe.
The Executive Director – Asia Pacific role is critical to achieving our strategic intent and to ensuring that CASE is effectively serving our members in the region.
CORE RESPONSIBILITIES
As the senior-most CASE leader permanently located in the Asia-Pacific region, the Executive Director for Asia Pacific will work closely with the CASE executive leadership team (ELT) to lead the delivery of the CASE Strategic Plan goals in the Asia Pacific, and be responsible for:
· Building and deepening relationships with educational advancement leaders to maximise the value of CASE membership, the utilisation of CASE resources, and to increase revenue from key member institutions through their purchase of additional CASE products and services.
· Working with the VP for Membership Marketing & Communications to build relationships with existing and potential member institutions to strengthen membership retention an achieve membership growth consistent with strategic plan and revenue goals.
· Working with the VP for Membership Marketing & Communications and the VP for Strategic Partnerships on public representation and stakeholder relations. The Executive Director should be viewed as the primary ‘voice’ of CASE in the region, serving on several national forums, including government advisory bodies; the media; and public platforms.
· Working in collaboration with the President and CEO, engage with Asia-Pacific Institutional Leaders across the schools and university sector to raise the profile of CASE.
· Working with the VP for Research, Data and Technology to promote the adoption of the CASE Global Reporting Standards and participation in data collection activities. Also, coordinating to ensure technologies used to support regional operations are aligned across CASE.
· Working with the VP of Volunteer Engagement & Leadership to coordinate Asia-Pacific volunteer governance. Provide guidance and support to the CASE Asia-Pacific Regional Council.
· Working with the VP of Strategic Partnerships to identify and lead on key strategic relationships with peer associations in the Asia-Pacific Region.
· Working with the VP of Education to ensure that CASE Asia-Pacific programmes are a successful part of global CASE programming and consistent with the CASE Career Journey Framework and Competency Model.
· Working with the Chief Financial Officer and VPs in all areas to develop appropriate budgets for the activities in the region, to monitor progress towards goals.
· Working with the VP of Development, Culture and Talent, to ensure that regional office operations support effective HR management and staff retention and growth for the Singapore - and Australia-based staff and ensure that CASE values are upheld in deepening CASE’s commitment to Equity, Diversity and Inclusion in the region, with internal and external focus.
A successful Executive Director will have the confidence of CASE’s Executive Leadership Team, and the CASE team in Singapore/Australia. They will establish credibility with the CASE members and volunteer leaders across Asia-Pacific and other key stakeholder groups.
Liaison Responsibilities
· Work in concert with and diplomatically with all divisions and regions.
· Work as a member of the global CASE Senior Leadership Team, and in particular with the Vice Presidents and Chief of Staff across their strategic portfolios, and the fellow Executive Directors in the CASE regions, to ensure the best sharing of ideas, expertise, and knowledge.
· Incorporate tasks and projects as directed by the objectives in the CASE strategic plan.
Professional Reputation Responsibilities
· In keeping with the CASE values statement, ensure that CASE is well represented by exercising a high degree of professionalism, integrity, and ethics, in all activities, services and products.
Fiscal Responsibilities
· Consult CASE VPs in the development of CASE budgetary goals to support activities in the Asia Pacific region, monitor budgets against those goals, and ensure that CASE resources are utilised effectively and responsibly in the region.
Job Complexity and Knowledge
· This position receives broad direction and is expected to work with a high level of discretion, confidentiality, and diplomacy. This position interacts with CASE staff from across the world in the context of a matrix structure and comes into contact with senior volunteers, members, and other high level external key stakeholders. This position will be responsible for his/her own time management and planning tasks to ensure the key responsibilities are met.
Problem Solving and Judgment
· High-level judgment and problem-solving skills are required, as the Executive Director is frequently faced with situations which require immediate action in response to issues and requests. The breadth and depth of understanding of an issue and the key internal/external persons handling the issue, and the way in which the issue is handled, all affect the outcome of the situation.
· Working within a matrix structure is complex and core to the global organisation.
· It is critical that the Executive Director values the power of CASE as the leading association worldwide for educational advancement and understands the unique role our community and staff in Asia Pacific plays in advancing education in the region. The association-wide Strategic Plan presents a powerful opportunity for CASE to drive conversations about the importance of advancement in education. The Executive Director for Asia Pacific will be critical to ensuring association-wide collaboration with responsibilities for staying abreast of key regional issues and sharing information across CASE subject matter and discipline experts.
Professional and Organisational Knowledge
· The position requires that the Executive Director develops a deep understanding of CASE, its policies and procedures and an understanding of the culture and regional and divisional interdependencies.
· This position requires a deep understanding and respect for CASE’s systems and workflow and global consultative culture.
Management/Supervisory Responsibilities
· Within the CASE matrix structure, provide regional supervision for staff in the Asia-Pacific region. Work with VPs in appropriate areas to coordinate the management, hiring, and training regional staff working within various CASE divisions.
· Support the Executive Leadership Team in setting annual goals and objectives.
· Mentor, guide and evaluate the way the individuals perform their work; encourage continual professional development.
· Create and maintain a collegial, inclusive work environment that enables staff to make a positive contribution and encourages mutual respect and trust.
· Ensure that information is communicated up, down, and across the association so staff can fulfill their responsibilities and make sound decisions.
· Ensure that plans and programmes are in place that advance CASE’s goals for inclusiveness.
· Demonstrate by example and communicate ways in which each CASE employee can enhance his or her awareness of the importance of inclusiveness to the organisation.
•Performs other duties and responsibilities as assigned by the manager.
Education and Experience:
• College or university degree required.
• Significant senior management expertise, with a minimum of seven years progressively responsible experience, gained in an educational/membership/ training organisation or not for profit/association environment.
• Experience and knowledge working in the Asia-Pacific region.
• Experience preferred in one or more areas within institutional advancement (alumni relations, communications, marketing, fundraising, or advancement services).
• Experience of managing volunteer boards, affinity groups or stakeholders.
• Experience managing and motivating staff as well as working with colleagues across an organisation to develop plans, achieve goals, and deliver results.
• Experience developing and implementing member or customer engagement strategies and confident in building relationships at a leadership level and with influential stakeholders.
• Experience working across a complex, matrixed association, or institution preferred.
Skills, Abilities, and Attitudes:
• A demonstrated interest in advancing education in the not-for-profit sector.
• A strong commitment to contributing to a culture that celebrates diversity and inclusion.
• An understanding of, and interest in, engaging with a broad range of cultures and countries.
• A recognition of the value of CASE’s global reach and how this could serve region.
• A demonstrable interest in and appreciation of the activities, purpose, and ethos of CASE.
• A strong communicator with rapport who is approachable and a good listener.
• A strong service orientation.
• Self-awareness and the ability to give and take feedback.
• The ability to influence a wide range of people both through negotiation, gravitas and leading by example, with a high level of professionalism and diplomacy.
• A strategic mindset and ability to make an effective contribution to the activities of the association.
• A creative thinker who is excited by learning and finding innovative approaches to work.
• Strong business acumen with the ability to perform at both the strategic and tactical level.
• A self-starting approach and ability to take initiative.
• Empathetic team member.
• Ability to work collaboratively with colleagues in different geographies and from different cultural backgrounds.
Apply by Sun, 21 January 2024: https://candidates.perrettlaver.com/vacancies/3976/executive_director_asia_pacific/
For informal inquiries please contact Eljoh Balajadia at eljoh.balajadia@perrettlaver.com or +44 203 928 7375.
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Who are we?
We are the University of Cambridge presence in Singapore called Cambridge CARES, sponsored by the National Research Foundation (NRF) of Singapore as part of its CREATE program CAM.CREATE. The research programme Cambridge Centre for Carbon Reduction in Chemical Technology (C4T) is a collaborative research activity between Cambridge University, Nanyang Technological University (NTU), and National University of Singapore (NUS) within Cambridge CARES.
CARES is a busy research centre responsible for the support of the operational delivery of over 150 researchers and with current managed funds of S$60m (£32.5m). Research income from the Singapore National Research Foundation's CREATE programme, government-industry partnerships and industry, continues to grow. The pursuit of strong international research collaborations in Singapore demonstrates its alignment to the University of Cambridge mission to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. CARES maintains strong links with the Cambridge Colleges and the University as a whole, creating further opportunities for students and researchers in South East Asia and Cambridge to engage in multi-disciplinary international collaborations. The University of Cambridge had set out to seek out excellence and setting up enduring and mutually beneficial collaborations to establish strategic partnerships across the globe, of which CARES is both an example and has become an inextricable part of the University's make-up. Cambridge researchers are working alongside collaborators in Singapore universities and other research institutions on problems such as research in carbon reduction and the science of learning to underpin preparations for a better future, which is both relevant to Singapore and the world at large.
Who are we looking for?
The Chief of Staff works as part of the CARES leadership team (with the CARES Director) to ensure the smooth running of the University of Cambridge's research centre in Singapore. The post holder has operational responsibility for all day-to- day non-academic activities of the centre, including research grant pre- and post award activities, people management, financial management, and establishing and maintaining partnerships with funders and collaborating institutions. The role holder is expected to fulfil decisions made by the CARES Governing Board, working with the CARES Director, CARES Governing Board and staff members to ensure that the organisational mission is fulfilled operationally and strategically.
The post-holder leads the multi-functional CARES Support Team (currently 12 based in Singapore and UK) supporting the research operations at the centre.
This position could be well suited to University of Cambridge administrators seeking a new challenge with the rare opportunity to work in an international environment abroad to further the University's international research ambitions; in such cases the position is offered as an internal secondment.
Please note that this position is based 100% in Singapore. The CARES Chief of Staff will be seconded full-time to Singapore and will be paid by CARES Ltd in Singapore Dollars. The Singapore salary will be competitive, taking into account local salary benchmarks.
Key responsibilities include:
What skills/experience do you have?
Experience:
Skills:
Qualifications:
What can we offer you?
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Official account of Jobstore.
Official account of Jobstore.
The Associate Director for Patient Care Services is the Nurse Executive for this facility and its associated community-based outpatient clinics. He/she is responsible for the practice of nursing 24/7 by registered nurses, advanced practice nurses, and allied health staff (LPNs, NAs, etc.) regardless of line authority. He/she has direct line authority over Nursing Practice, Sterile Processing Services, Medical Center Education Department, and Nursing Informatics and Technology. The Associate Director for Patient Care Services will exercise final authority and approval over nursing job descriptions, nursing care policies and procedures; nursing standards of patient care, treatment, and services; standards of nursing practice; nurse staffing plans; and standards to measure, assess, and improve patient outcomes. He/she will ensure that all registered nurses, advance practice nurses, and licensed practical nurses are licensed, certified, and/or registered upon employment, and thereafter. He/she will ensure a competency process is in place to evaluate individual practice, as well as a review process for annual performance ratings. The Associate Director for Patient Care Services and other nursing leaders participate with leaders from the Executive Leadership Team, management, medical staff, clinical areas, and administrative areas in strategic planning and decision-making processes. Nursing leaders in all services are permitted input into nursing policy development and may participate in the Associate Director for Patient Care Services Administrative staff meetings, encompassing nursing management and staff development. Appropriate delegation of nursing activities is accomplished to nurse leaders in all services. Incumbent will be self-directed in completing on-going education. Will ensure the appropriate staff has completed annual competency checklists.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards
Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: Monday -Friday 7:00am - 3:30pm
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: May be authorized
Financial Disclosure Report: Not required
Official account of Jobstore.
The Associate Director for Patient Care Services is the Nurse Executive for this facility and its associated community-based outpatient clinics. He/she is responsible for the practice of nursing 24/7 by registered nurses, advanced practice nurses, and allied health staff (LPNs, NAs, etc.) regardless of line authority. He/she has direct line authority over Nursing Practice, Sterile Processing Services, Medical Center Education Department, and Nursing Informatics and Technology. The Associate Director for Patient Care Services will exercise final authority and approval over nursing job descriptions, nursing care policies and procedures; nursing standards of patient care, treatment, and services; standards of nursing practice; nurse staffing plans; and standards to measure, assess, and improve patient outcomes. He/she will ensure that all registered nurses, advance practice nurses, and licensed practical nurses are licensed, certified, and/or registered upon employment, and thereafter. He/she will ensure a competency process is in place to evaluate individual practice, as well as a review process for annual performance ratings. The Associate Director for Patient Care Services and other nursing leaders participate with leaders from the Executive Leadership Team, management, medical staff, clinical areas, and administrative areas in strategic planning and decision-making processes. Nursing leaders in all services are permitted input into nursing policy development and may participate in the Associate Director for Patient Care Services Administrative staff meetings, encompassing nursing management and staff development. Appropriate delegation of nursing activities is accomplished to nurse leaders in all services. Incumbent will be self-directed in completing on-going education. Will ensure the appropriate staff has completed annual competency checklists.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards
Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: Monday -Friday 7:00am - 3:30pm
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: May be authorized
Financial Disclosure Report: Not required
Official account of Jobstore.
As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.
Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.
The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.
The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.
The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.
The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.
The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.
The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.
