Total 138 Manager level Customer Service job vacancies in 09567 - Denver HQ Non-CA or CO Remote

About the Barkly Region
The Barkly Region covers more than 320,000 km2 stretching from the old Telegraph Station at Barrow Creek in the south to the historical droving township of Newcastle Waters in the north. Located approximately 1000km south of Darwin and 500km north of Alice Springs. Tennant Creek has a population of 3,252 and is the largest town in the region.
 
About us:
The Barkly Regional Council is the second-largest Local Government by land mass in Australia. The estimated population of the Barkly Regional Council is 6,316 spread over 7 communities (2 regional towns and 5 remote communities). Employing an average of 200 staff, of whom 63% are Aboriginal or Torres Strait Islander, we are committed to delivering services for residents of the region.
 
About the Role:
The Zone Manager Community Care (North) is responsible for overseeing the operational
... Click here to view more detail / apply for Zone Manager Community Care (North)

 


 

Assistant Customer Service Manager
To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business.
 
Woolworths, a job is never just a job.
Its the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and youre looking for a place to develop, you could be who were looking for.
 
Who we are
Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you wont have one opportunity
... Click here to view more detail / apply for Assistant Customer Service Manager ? Woolworths Alice Springs (Relocation Package) (957200)

Are you a dynamic individual with exceptional communication skills?

Permanent, full time role
Work life balance
Great team culture

Why join us?

Ideally located just a half hour's drive from Darwin and boasting the best of both worlds with all the facilities and services in a rural setting, the Litchfield municipality offers one of the best places in the Top End to live and work.

We pride ourselves on our commitment to excellence in customer service and financial management, and as a member of our team, you will have the opportunity to make a meaningful impact on the community while enjoying a supportive and collaborative work environment.

About the role

We're on the lookout for a dynamic Finance and Customer Service Program Leader to spearhead the ongoing enhancement of our customer-centric culture at the Council.

In this role, you'll champion the delivery of exceptional customer service to both internal and external stakeholders. Your leadership will be pivotal in maintaining the accuracy and integrity of financial records, while also providing support and guidance to your teams.

As a skilled communicator with a knack for operations, you'll thrive in supervising, mentoring, and nurturing small teams, all while as you...

Undertake regular reviews on accounting and customer service procedures
Perform general ledger reconciliations in line with policies and approve reconciliations undertaken by other finance staff
Prepare and submit financial and other statutory returns including BAS, FBT, Grant Acquittals and other returns as required to relevant statutory bodies
Maintain Council's investment portfolio under approval of the Manager Corporate Services

About you

To excel in this role, you need to possess a blend of exceptional communication skills, operational expertise, and a passion for fostering positive working relationships. Your tertiary qualification paired with your experience in a similar role will be highly regarded. Additionally, a commitment to continuous improvement, a keen eye for detail, and the capacity to navigate complex financial processes with ease will be essential for success in this position.

What's in it for you?

As well as a competitive salary package, including some great benefits, Litchfield Council offers you the chance to work in a vibrant and collaborative council environment while providing excellent opportunities to develop your skills and career potential.

Ready to take your career to the next level and be a part of something special? If so, apply today!

Applications close 5pm, 22 April 2024

To apply for this job go to: https://litchfield.recruitmenthub.com.au/Vacancies & enter ref code: 6567287.

As part of our employment process, you will also be required to undertake Pre-Employment Medical and completion of a Criminal History Check.

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.
Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role
We are seeking to recruit to the position of Disability Support Leader, which will play acritical role in providing personalised coaching and mentoring for Disability Support Workers, so they can uplift their skills and knowledge as disability support professionals. You will manage a number of houses across Alice Springs, ensuring clients are enabled to maximise choice and control, and employees are actively supporting services to be safe and compliant. This is a permanent full-time position in a forward thinking organisation where you will demonstrate your leadership skills, experience in the disability sector and focus on strength-based practice and empowerment. The Disability Support Leader is key to implementation of the Active Support Practice Framework, and will coach teams to embed and maintain person centred active supports.

Key Responsibilities
Lead a team and provide advice and supervision to achieve positive outcomes
Ensure staff are skilled and knowledgeable in the delivery of contemporary disability services guided by the people we support
Facilitate and manage a partnership approach with families and supporters
Manage the running of services including budgets, compliance, reporting and staff ratios
Collaborate with key business partners to ensure national consistency in delivering a positive service
Manage, monitor and report on incidents and complaints
Communicate and act in ways that are consistent with Life Without Barriers’ values
Participate and share the responsibility of an on-call roster

Skills & Experience
Experience in a leadership position within the delivery of services to people with a disability
Diploma in relevant Social & Community Services or relevant experience
Current unrestricted Australian Drivers Licence
Established influencing and negotiation skills
A passion and drive to use your leadership capability to make an impact in the sector
Ability to think creatively and use initiative

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers EmployeeCOVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

Successful candidates will be required to clear probity checks including National Criminal History Record Check, an NDIS Workers Screening Check and Working with Children Check (where relevant to the role).

Benefits
We are an organisation that champions diversity, inclusivity, and equality
Join Australia’s largest supported independent living provider
$41.52 base hourly rate (approximately $82,043 full time equivalent) per annum +Super
Be supported by teams of experts in our established Centre of Practice Excellence
Career pathways across national programs
Professional and leadership training

How to Apply
Visit our Careers page at https://careers.lwb.org.au/en/listing/, search job 503295, click ‘Apply’ and follow the prompts. Include your resume and covering letter in one document,

For any enquiries including persons with disability that require adjustments, contact Lisa Hurd at recruitment@lwb.org.au

Applications accepted between 25th March and 25th April 2024.

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

We are seeking to recruit to the position of Disability Support Leader, which will play a critical role in providing personalised coaching and mentoring for Disability Support Workers, so they can uplift their skills and knowledge as disability support professionals. You will manage a number of houses across Alice Springs, ensuring clients are enabled to maximise choice and control, and employees are actively supporting services to be safe and compliant. This is a permanent full-time position in a forward thinking organisation where you will demonstrate your leadership skills, experience in the disability sector and focus on strength-based practice and empowerment. The Disability Support Leader is key to implementation of the Active Support Practice Framework, and will coach teams to embed and maintain person centred active supports.

Key Responsibilities

Lead a team and provide advice and supervision to achieve positive outcomes
Ensure staff are skilled and knowledgeable in the delivery of contemporary disability services guided by the people we support  
Facilitate and manage a partnership approach with families and supporters
Manage the running of services including budgets, compliance, reporting and staff ratios
Collaborate with key business partners to ensure national consistency in delivering a positive service
Manage, monitor and report on incidents and complaints
Communicate and act in ways that are consistent with Life Without Barriers’ values
Participate and share the responsibility of an on-call roster

Skills & Experience

Experience in a leadership position within the delivery of services to people with a disability
Diploma in relevant Social & Community Services or relevant experience
Current unrestricted Australian Drivers Licence
Established influencing and negotiation skills
A passion and drive to use your leadership capability to make an impact in the sector
Ability to think creatively and use initiative

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

Successful candidates will be required to clear probity checks including National Criminal History Record Check, an NDIS Workers Screening Check and Working with Children Check (where relevant to the role).

Benefits

We are an organisation that champions diversity, inclusivity, and equality
Join Australia’s largest supported independent living provider
$41.52 base hourly rate (approximately $82,043 full time equivalent) per annum + Super
Be supported by teams of experts in our established Centre of Practice Excellence
Career pathways across national programs
Professional and leadership training

How to Apply

Visit our Careers page at https://careers.lwb.org.au/en/listing/, search job 503295, click ‘Apply’ and follow the prompts. Include your resume and covering letter in one document,

For any enquiries including persons with disability that require adjustments, contact Lisa Hurd at recruitment@lwb.org.au

Applications accepted between 25th March to 25th April 2024

Job Title

Healthcare Customer Project Manager - Utah

Job Description

Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Patient Care and Monitoring Systems (MA&TC) business

Your role:

• Your role as a Solution Project Manager will be to manage multiple patient monitoring system and/or therapeutic care implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experiences guided by the statement of work.
• Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
• Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities
• This is a field-based position with travel up to 75% of the time in the Utah territory

You're the right fit if:

• You’ve acquired 5+ years of experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring.
• You have a Bachelor’s Degree, or an equivalent combined experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management. Knowledge and experience in
• You have robust leadership skills, paired with the ability to influence across all project resources/stakeholders. Excellent interpersonal and communication (verbal and written) skills
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Utah and travel up to 75% in the market.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-PHI

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Software Implementation Customer Project Manager - Rocky Mountains - Western US

Job Description

Your role as Customer Project Manager is to manage multiple patient monitoring system software services implementations that vary in scope, size and complexity.  Projects can include IT solutions, capital equipment installation and systems integration.  You will also be responsible for leading a clinical and technical team for each project, to ensure successful customer experience and adherence to the defined statement of work.

Your role:

• Identify, understand, and document software services contract specific deliverables.
• Communicate value delivery to the customer as part of LAER model
• Support sales and service team’s annual business review with customers
• Help the sales team with software services contract renewal efforts
• Developing project plans; inclusive of the following elements, utilizing the Philips Project Management Methodology in managing, Comprehensive WBS (work breakdown structure), Change Management Plan, Communication Plan, Risk Management Plan, Stakeholder Analysis and Resource Management Plan
• Coordinating, leading and motivating a diverse cross-functional team of internal and external
• Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
• Responsible for effectively communicating with all project stakeholders, and third party vendors. Including but not limited to regular project updates and regular project meetings as outlined in the project plan.
• May be required to work with the applicable Sales, Clinical, and Technical teams in the pre-sales phase to determine the best solution for a particular customer to assure the feasibility of the technical solution and how it will meet customer expectations.
• The Implementation Project Manager will be responsible for Forward Looking Inventory Management, Project Cycle Time, Forecast Accuracy, Revenue Recognition, and Customer Satisfaction.

You're the right fit if:

• Bachelor’s Degree required, or an equivalent combined experience/education in the areas of: Clinical Engineering, Information Technology, Project Management
• Knowledge and experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring).
• Excellent communication both verbally and in writing, in local language as well as English
• Ability to demonstrate effective influential leadership across all project resources/stakeholders
• Ability to effectively negotiate
• Ability to deliver highly satisfied customer experiences
• Ability to effectively manage and lead multiple projects concurrently
• Demonstrated proficiency in the use of MS Project and other standardized Project Management tools and documentation. 
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer
• This opportunity is virtual / remote-based within the Western United States with travel up to 25% of the time
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The pay range for this position is $74,750 to $138,000, annually.  The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.     

#LI-PHI

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience. 

  

A day in the life… 

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience 

• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes 

• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives 

• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization 

• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues 

• Perform all Service Experience, Cash Room and Communication procedures as applicable 

 

You own this if you have… 

• A track record of successful results, for example, strong productivity and achievement of goals 

• Strong organizational, delegation and follow-through skills 

• Clear and effective written and verbal communication as well as strong interpersonal skills 

• The ability to prioritize multiple tasks in a fast paced environment. 

• Proficiency in multiple operating systems such as, MS Windows, iOS and Android 

• A high school diploma, or equivalent (preferred)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: $16.60 - $27.00 hourly

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.

We are expanding our team to include an On-Site Care Manager to assist our medical practices and patients with in-person enrollments and onboarding to the Chronic Care Management program as well as providing telephonic monthly encounters for care management. This role will be in person at your assigned medical clinic, and you will report to your Esrun Health Supervisor as well as working closely with the on-site staff as a representative of Esrun Health. As a team member at Esrun Health, you will have the ability to make a true impact on the success of our partner clinics while helping to improve the lives of our patients by aiding them in chronic care management.

This is a full-time position and with full-time status, this position will offer full benefits through Harris Computer including Health, Vision, and Dental Insurance, generous PTO, 401K with up to 8% match and many other benefits.

Esrun Health is seeking to staff these positions with Medical Assistants and nurses (both LPN and RN).

What your impact will be:

• The role of the Care Manager is to abide by the plan of care and orders of the practice.
• Ability to provide prevention and intervention for multiple disease conditions through motivational coaching.
• Develops a positive interaction with patients on behalf of our practices.
• Improve revenue by enrolling new patients, creating billable CCM episodes, and increasing visits for management of chronic conditions.
• Develops detailed care plans for both the doctors and patients. The care plans exist for prevention and intervention purposes.
• Understand health care goals associated with chronic disease management provided by the practice.
• Attend regularly scheduled meetings (i.e., Bi-Monthly Staff Meetings, monthly one on one's, etc.) online. These “mandatory” meetings will be important to define the current scope of work.

Your Responsibilities:

• Enrolling and onboarding patients onsite to the Esrun Health platform, providing them with appropriate devices, educating them on how the devices work, and ensuring they can set-up their devices correctly when they return to their homes.
• Completing RTM patient monitoring sessions to review patient medication compliance levels while documenting appropriately in the EHR on the information you are able to derive from the data.
• Completing CCM patient interactions through phone calls to check in on patients monthly and documenting appropriately in the EHR and escalating to practitioners at your clinic if deemed necessary.
• Ensuring all medication and patient data is kept up to date within the EHR and ensuring that all data is kept up to date.
• Monitoring patient medication compliance alerts and assisting patients with
• medication regimens.
• Meeting with your Esrun Health supervisors to ensure you can complete your day-to-day work as effectively as possible.
• Other duties as assigned

What we are looking for:

• Certified Medical Assistant or graduate from an accredited School of Nursing (LPN, LVN, RN, BSN, etc.)
• Current license to practice as an RN/ LVN/LPN with no disciplinary actions noted.
• A minimum of two (2) years of clinical experience in a Med/Surg, Case Management, and/or home health care.
• Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), also while being in a HIPA compliant area in office to conduct Chronic Care Management duties.
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.

What will make you stand out:

• Quickly recognize condition-related warning signs.
• Organized, thorough documentation skills.
• Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills.
• Clear diction. Applies exemplary phone etiquette to every call.
• Committed to excellence in patient care and customer service.

What we offer:

• Full-time position, to include benefit options (Medical, Dental, Vision, 401K, Life).
• Streamline designed technology for your Chronic Care operations
• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
• Core Values that unite and guide us
• Opportunities to learn and grow
• Community Involvement and Social Responsibility

About us:

Esrun Health, a division of Harris Computer, is on a mission to redefine remote care. Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.

As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.

Job Title

Healthcare Customer Project Manager - Nebraska

Job Description

Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Patient Care and Monitoring Systems (MA&TC) business

Your role:

• Your role as a Solution Project Manager will be to manage multiple patient monitoring system and/or therapeutic care implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experiences guided by the statement of work.
• Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
• Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities
• This is a field-based position with travel up to 75% of the time in the Nebraska territory

You're the right fit if:

• You’ve acquired 5+ years of experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring.
• You have a Bachelor’s Degree, or an equivalent combined experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management. Knowledge and experience in
• You have robust leadership skills, paired with the ability to influence across all project resources/stakeholders. Excellent interpersonal and communication (verbal and written) skills
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to the Nebraska market and travel up to 75% in the market.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-PHI

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.

We are expanding our team to include an On-Site Care Manager to assist our medical practices and patients with in-person enrollments and onboarding to the Chronic Care Management program as well as providing telephonic monthly encounters for care management. This role will be in person at your assigned medical clinic, and you will report to your Esrun Health Supervisor as well as working closely with the on-site staff as a representative of Esrun Health. As a team member at Esrun Health, you will have the ability to make a true impact on the success of our partner clinics while helping to improve the lives of our patients by aiding them in chronic care management.

This is a full-time position and with full-time status, this position will offer full benefits through Harris Computer including Health, Vision, and Dental Insurance, generous PTO, 401K with up to 8% match and many other benefits.

Esrun Health is seeking to staff these positions with Medical Assistants and nurses (both LPN and RN).

What your impact will be:

• The role of the Care Manager is to abide by the plan of care and orders of the practice.
• Ability to provide prevention and intervention for multiple disease conditions through motivational coaching.
• Develops a positive interaction with patients on behalf of our practices.
• Improve revenue by enrolling new patients, creating billable CCM episodes, and increasing visits for management of chronic conditions.
• Develops detailed care plans for both the doctors and patients. The care plans exist for prevention and intervention purposes.
• Understand health care goals associated with chronic disease management provided by the practice.
• Attend regularly scheduled meetings (i.e., Bi-Monthly Staff Meetings, monthly one on one's, etc.) online. These “mandatory” meetings will be important to define the current scope of work.

Your Responsibilities:

• Enrolling and onboarding patients onsite to the Esrun Health platform, providing them with appropriate devices, educating them on how the devices work, and ensuring they can set-up their devices correctly when they return to their homes.
• Completing RTM patient monitoring sessions to review patient medication compliance levels while documenting appropriately in the EHR on the information you are able to derive from the data.
• Completing CCM patient interactions through phone calls to check in on patients monthly and documenting appropriately in the EHR and escalating to practitioners at your clinic if deemed necessary.
• Ensuring all medication and patient data is kept up to date within the EHR and ensuring that all data is kept up to date.
• Monitoring patient medication compliance alerts and assisting patients with medication regimens.
• Meeting with your Esrun Health supervisors to ensure you can complete your day-to-day work as effectively as possible.
• Other duties as assigned

What we are looking for:

• Certified Medical Assistant or graduate from an accredited School of Nursing (LPN, LVN, RN, BSN, etc.)
• Current license to practice as an RN/ LVN/LPN with no disciplinary actions noted.
• A minimum of two (2) years of clinical experience in a Med/Surg, Case Management, and/or home health care.
• Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), also while being in a HIPAA compliant area in office to conduct Chronic Care Management duties.
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.

What will make you stand out:

• Quickly recognize condition-related warning signs.
• Organized, thorough documentation skills.
• Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills.
• Clear diction. Applies exemplary phone etiquette to every call.
• Committed to excellence in patient care and customer service.

What we offer:

• Full-time position, to include benefit options (Medical, Dental, Vision, 401K, Life).
• Streamline designed technology for your Chronic Care operations
• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
• Core Values that unite and guide us
• Opportunities to learn and grow
• Community Involvement and Social Responsibility

About us:

Esrun Health, a division of Harris Computer, is on a mission to redefine remote care. Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.

As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.

Job Description

As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business. 

A day in the life…

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
• Recruit, hire, train, develop and motivate your team – their success is your success
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
• Create a solid business plan that enables your team to work together to meet service and sales goals
• Support the success of your department by driving continuous improvements

You own this if you have…

• 1+ years of successful retail management experience
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service
• Dynamic leadership skills and a proven ability to motivate and develop future leaders
• A proven track record of using key metrics to identify opportunities and drive business
• Effective communication skills
• The ability to work a flexible schedule based on business needs, including evenings and weekends

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: $26.55 - $42.75 Hourly

Job Title

Healthcare Customer Project Manager - Seattle, Washington

Job Description

Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Patient Care and Monitoring Systems (MA&TC) business

Your role:

• Your role as a Solution Project Manager will be to manage multiple patient monitoring system and/or therapeutic care implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experiences guided by the statement of work.
• Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
• Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities
• This is a field-based position with travel up to 75% of the time in the Seattle and Washington State territory

You're the right fit if:

• You’ve acquired 5+ years of experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring.
• You have a Bachelor’s Degree, or an equivalent combined experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management. Knowledge and experience in
• You have robust leadership skills, paired with the ability to influence across all project resources/stakeholders. Excellent interpersonal and communication (verbal and written) skills
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Seattle, WA and travel up to 75% in the market.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The pay range for this position is $84,525 to $144,900, annually.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

#LI-PHI

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents live-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.

The position of the Nurse Chronic Care Coordinator, Remote will perform telephonic encounters with patients on behalf of our partners each month and develops detailed care plans within our care plan templates in the electronic health record. This begins as an Independent 1099 Contractor position but offers the potential to reach full-time W2 employment (with employee benefits).

Esrun Health is seeking Nurses to work part-time from their home office while complying with HIPAA privacy laws. You will set your own hours and will not be held to a daily work hour schedule. You will be contracted to work a minimum of 20hrs/wk. Harris CCM wants its team members to have the flexibility to balance their work-life with their home life. Part-time team members will typically need to dedicate an average of 20-30 hours per week to care for their assigned patients. This unique business model allows you to choose what days and what hours of the day you dedicate to care for your patients.

The Care Coordinator will be assigned a patient panel based on skill and efficiency level and is expected to carry a patient panel of a minimum of 100 patients per calendar month. Care Coordinators will be expected to complete encounters on 90 percent of the patients they are assigned.

Harris CCM utilizes a productivity-based pay structure and pays $10.00 per completed patient encounter up to 99 encounters/month, $10.25/encounter from 100-149 encounters/month, $12/encounter from 150-199 encounters/month, $14/encounter from 200-249 encounters/month, and $16/encounter for >250 encounters/month. Payment tier increases require 3 months consistency to achieve. A patient encounter will take a minimum of 20 minutes (time is cumulative).

What your impact will be:

·        The role of the Care Coordinator is to abide by the plan of care and orders of the practice.

·        Ability to provide prevention and intervention for multiple disease conditions through motivational coaching.

·        Develops a positive interaction with patients on behalf of our practices.

·        Improve revenue by creating billable CCM episodes, increasing visits for management of chronic conditions.

·        Develops detailed care plans for both the doctors and patients. The care plans exist for prevention and intervention purposes.

·        Understand health care goals associated with chronic disease management provided by the practice.

·        Attend regularly scheduled meetings (i.e., Bi-Monthly Staff Meetings, monthly one on one's, etc.). These “mandatory” meetings will be important to define the current scope of work. 

What we are looking for:

·        Graduate from an accredited School of Nursing. (LPN, LVN, RN, BSN, etc.)

·        Current license to practice as an RN/ LVN/LPN with no disciplinary actions noted.

·        A minimum of two (2) years of clinical experience in a Med/Surg, Case Management, and/or home health care.

·        Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (MIcrosoft Office 365, Teams, Excel, etc), also while being in a HIPAA compliant area in home to conduct Chronic Care Management duties.

·        Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.

·        Skilled in using various computer programs (If you don’t love computers, you won’t love this position!)

·        High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac) NO Chromebooks

·        Excellent verbal, written and listening skills are a must.

What will make you stand out:

·        Quickly recognize condition-related warning signs.

·        Organized, thorough documentation skills.

·        Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills.

·        Clear diction. Applies exemplary phone etiquette to every call.

·        Committed to excellence in patient care and customer service.

What we offer:

·        Contract position with opportunity to become a full-time position, to include benefit options (Medical, Dental, Vision, 401K, Life).

·        Streamline designed technology for your Chronic Care operations

·        Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.

·        Core Values that unite and guide us

·        Autonomous and Flexible Work Environments

·        Opportunities to learn and grow

·        Community Involvement and Social Responsibility

Job Description

As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business. 

A day in the life…

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
• Recruit, hire, train, develop and motivate your team – their success is your success
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
• Create a solid business plan that enables your team to work together to meet service and sales goals
• Support the success of your department by driving continuous improvements

You own this if you have…

• 1+ years of successful retail management experience
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service
• Dynamic leadership skills and a proven ability to motivate and develop future leaders
• A proven track record of using key metrics to identify opportunities and drive business
• Effective communication skills
• The ability to work a flexible schedule based on business needs, including evenings and weekends

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.