Total 38 payroll analyst job vacancies in Customer Service category in Malaysia

Each day brings different but rewarding challenges in ensuring NHS staff are accurately and paid on time. Duties may include: Provide clerical support to the Payroll Team ensuring appropriate level of customer service responding in a profession, courteous and timely manner. Accurate input of high volume and complex employee/payroll data into the Electronic Staff Record System, within set deadlines. Resolve, monitor and close payroll queries via email, phone or Hornbill query management system in a professional manner. Support Service Desk Team providing first line support for queries to employees or allocation of emails.

• Collaborate with internal and external stakeholders for payroll operations and reporting
• Ensure adherence to local CPF and tax regulations and legislative requirements regarding employee’s benefits and payroll
• Perform payroll reconciliation and cost allocation, back charging, payment matters, etc
• Timely processing and submission of government-paid leave (Paternity/ Maternity/ Childcare), tax clearance and NS claim
• Other duties as assigned

Interested applicants may email resume to cheryl.lee@recruitexpress.com.sg

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Skills :

• Has experience or knowledge on Incident and Problem management.
• Health check and monitoring production system and job scheduling to ensure SLA is meet.
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
• Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
• Continuous improvement of the system, e.g. job automation, performance tuning.
• Should be able to identify and fix the bugs.
• At least 2-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
• At least 2-5 years of working experience, preferably in Banking or Anti money laundering.
• At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL
• programs.
• Good knowledge in Linux/Unix/Windows scripting.
• Hands on experience on monitoring tools like Grafana has added advantage.
• Should be open to learn and adapt to new technologies.
• Knowledge on GIT Bitbucket and Jenkins has added advantage.
• Knowledge on Actimize/Hadoop has added advantage.

Willing to work in shifts to provide 24/7, on-call, holiday and weekend supports

• For the shift schedule, rotation is normally 1 week.
• Morning (Monday to Friday) (7am to 4pm) shift
• Saturday 11pm to 6am Shift
• Sunday: 6am to 3am Shift.

Would you like the opportunity to join a progressive and forward-thinking Payroll and Pensions service?

We are looking to recruit a Payroll Support Clerk, who has a passion for helping to provide an excellent customer experience to clients, has an excellent telephone manner and excellent administrative and IT skills. The candidate must demonstrate attention to detail and a commitment and enthusiasm to contributing to service improvement and development. The ideal candidate would have some knowledge of payroll and experience of working in a high-pressured office environment, that has to adhere to strict deadlines.

You will be required to work independently and as part of our friendly and supportive Payroll team.

As a large, leading shared service provider, this opportunity may allow you to enhance your skills, with opportunities throughout ELFS for progression.

It's fair to say this job is varied and will bring new challenges each day. You will be responsible for providing support to the Payroll Team so customer service and team work skills are key.

Customer service is really important as you will be responding to employee queries in a professional manner by telephone, email or MS Teams, within agreed timeframes, helping us to improve the employee experience.

You will be expected to work independently and use your initiative to ensure all tasks are completed and to be pro-active in the role, highlighting any complex problems that may arise and communicate effectively, escalating issues to your Team Leader where deemed necessary.

We utilise the National ESR Payroll system alongside other computerised applications and Microsoft Office packages, so experience with IT is required.

ELFS Business Services is a business division of Lancashire Teaching Hospitals NHS Foundation Trust. As a leading provider in NHS Payroll Services, we combine best practice of shared service solution design with our extensive knowledge and experience in delivering NHS Payroll Services at a cost-effective price. Our payroll services are successfully delivered to over 100,000 NHS employees across 13 large NHS Trust/ICBs throughout the country every month, including weekly payrolls, ensuring employees are paid accurately and on time.

We work in partnership with our clients building strong working relationships and put our customers at the heart of what we do.

Established in 2002, ELFS is a proven NHS owned Shared Service solution providing Financial and Payroll services to thirty-four NHS organisations and one CIC throughout the country from its Head Office based in Darwen, Lancashire with a satellite unit based at St James House in Salford.

Our payroll department provides a comprehensive Payroll, Pensions, Expenses and Service desk to our clients. We are passionate about providing high quality services, staff development and growing our talent. We understand that quality and accuracy are paramount and encourage our staff on continued learning and development.

The post is based at our head office in Darwen, just off Junction 4 of the M65. We operate hybrid working giving you the flexibility to work from home as well as in the office.

Each day brings different but rewarding challenges in ensuring NHS staff are accurately and paid on time. Duties may include:
• Provide clerical support to the Payroll Team ensuring appropriate level of customer service responding in a profession, courteous and timely manner.
• Accurate input of high volume and complex employee/payroll data into the Electronic Staff Record System, within set deadlines.
• Resolve, monitor and close payroll queries via email, phone or Hornbill query management system in a professional manner.
• Support Service Desk Team providing first line support for queries to employees or allocation of emails.


This advert closes on Monday 27 May 2024

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

.

Conducts production support validations/certifications and accepts turnover from development.
• Provides standardized operational reporting metrics to business as well as information technology management.
• Monitors and maintains product availability, capacity and performance for products based on defined service level.
• Provides support to the application security functionality and related administrative and audit services.
• Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.

What you bring:

• 3-9 years of proven experience.
• Exp in Azure/ Aws
• Exp in Sql and shell Scripting
• Linux experience is preferred.
• Ability to demonstrate interpersonal and teambuilding skills and manage conflict
• Ability to understand and apply concepts
• Ability to analyze and solve problems using learned techniques and tools including escalation practices
• Skilled use of Microsoft Office package and related software applications is required
   

What we offer you 

• An exciting opportunity be a part of Worlds Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A broad range of professional education and personal development opportunities
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Operational Support Analyst

• Work Location : 396 Alexandra Road
• 2 + years of IT Admin Operational relevant experience
• Raising of eMemo/Contract activities - must have experience
• Staff Onboarding/Off-boarding process - must have experience
• Hands-on understanding / experience in Microsoft product is require (MS Excel (Vlookup / Hlookup), Outlook, Word) - must have experience
• Streamline, clean up, create proper hierarchy for document repository.
• Tracker and chaser deliverables and To-Dos
• Liaise with Service Recovery Test Center of Excellence (STSS) / Finance
• Support in SDM and related documentation activities
• Communicating and following up admin support for Control-M scheduled maintenance related activities
• Report generation / inputs for broader reporting for pillar based on data pulled from various resources
• Admin support, coordination, governance activities for production pillar
• Data clean up, highlighting quality issues based on checklist and correction as per guidelines-
• Setup of meetings, capture minutes, follow ups with teams as required.
• All other non-technical tasks that can be performed within Service Recovery to support the Service Recovery team.

Responsibilities:

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.

Domain : Banking

About the Team
Join the Integrated Logistic Support (ILS) team today.
ILS works as part of the Engineering Department to deliver the best products and services to our customers from Technical Supportability through to instructional design and delivery. This is a rare chance to join a collaborative team of logisticians, engineers, technical specialists and analysts.
About the Role
Reporting to the Logistic Support Analyst Team Lead you will be engaged in reviewing requirements, management of Engineering data and design of Support products.
As Logistic Support Analyst, you can anticipate some of your day-to-day tasks to include:

Participating within engineering teams to influence design to ensure ILS supportability outcomes are incorporated;
Contributing to assessments of availability, reliability, maintainability and testability;
Populating and maintaining a Logistic Support Analysis Record (LSAR) database;
Conducting maintenance task analysis;
Conducting level of


... Click here to view more detail / apply for Logistics Support Analyst

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : PMO/Admin Support Analyst

• 2 years experience in Operational / Admin Support or PMO
• Staff Onboarding / Off-boarding process
• Track Incident and Problem ticket.
• Raise a case with Supplier and follow-up for tech support
• Tracking of eMemo/Contract activities
• Raise a Remedy request for control-m changes
• Write new Standard Operating Procedure (SOP) and knowledge document and review the existing support document.
• Track the invoices and payment
• Liaise with procurement for vendor contract renewal
• Communicate with business for Disaster Recovery (DR) activity
• Track CAPEX and OPEX (Capital & Operational Expenditure)
• Setup of meetings, capture minutes, follow ups with teams as required
• All other semi-technical tasks that can be performed within Service Recovery to support the Service Recovery team.
• Location : Alexandra Road, SG

Responsibilities:

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
• Domain : Banking

Franchise Service Delivery Analyst
£26,000 - £31,000 plus benefits (Work Level 6B)
Secondment until 31st December 2024
Manchester city centre, hybrid

We're looking for a Franchise Service Delivery Analyst to join us and help us a help continue to grow our franchise offering within our food strategy. In this role you'll work in a hybrid way, splitting your time between home and the office at least twice a week. You can find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy

In this role, you'll provide day to day support for the Franchise Service Delivery Lead, who is responsible for the performance and achievement of service level agreements from Co-op service providers. We'll look to you to drive compliance, consistency, and quality, whilst striving for the best possible Franchisee experience. You'll use SAP, MicroStrategy and CTS to support you in analysing weekly Franchise inbound service calls, review data and implement changes where necessary to improve Franchisee experience. If you have the strong organisational skills we need, we can offer you the opportunity to grow your career in a business that puts people at the heart of its strategy.

What you'll do
- Review OSS call data with a result orientated approach
- Manage and respond to queries surrounding Franchise service across Supply Chain, Logistics, Commercial, Marketing, Data & IT
- Own the Service Delivery action and efficiency log jointly monitor performance to identify trends, risks and development opportunities
- Cascade service challenges and improvements internally to the Franchise team (Ops & NAM) and externally to Franchisees (Shops & Partners)
- Project manage end to end for service improvement initiatives
- Build and maintain great working relationships across key areas of the business, field-based colleagues, and key partner contacts
- Participate in weekly Franchise Operations and Supply Chain calls, and where required Account calls
- Provide cover for the analysts Pool to make sure there is timely delivery of Franchise communications and organise and create supporting material for our Account management pricing

This role would suit people who have
- Strong organisation and prioritisation skills, with good attention to detail and continually seeking ways of improvements
- The ability to challenge within a team or area to improve performance, along with the ability to communicate with peers and senior management
- The ability to use data to conduct analysis to identify trends and opportunities and implement changes where necessary
- A resilient attitude to problem solving
- Strong IT skills, with proficient use of PowerPoint and Excel (VLOOKUP, Pivot Tables, Formulas and Functions, Macros)

Why Co-op?
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- Access to a subsidised onsite gym (at our Manchester HQ)
- Coaching and training to support your career development
- Wagestream app - giving you access to a percentage of your pay as you earn
- YuLife app - rewarding you for exercising with discounts and vouchers for your favourite brands


At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Please note that we may close applications for this role early.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! Some of the benefits you can expect: NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more Please visit our Facebook and Twitter page @NSFTjobs

What success looks like in this role:






IT Service Desk Analyst to provide support, respond and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.

You will deliver value by:

1st Level telephone and other media contact support.
Strive for a high level of first contact resolution.
Accurately document calls and incidents.
Manage time and workload to meet predetermined service levels.
Maintain data accuracy in our contact management system.
Assign incidents and requests to the correct support group.
Act as a single point of contact on incidents and problems logged.
Perform appropriate diagnostics to initiate problem management workflow process.
Provide clients with a reference number for their incident/request.
Understand various media sources that interface with the Service Desk.
Support multiple clients through customer service professionalism and insight.
Become multi-skilled as workload changes occur within the Service Centre.
Champion, implement




... Click here to view more detail / apply for Service Desk Analyst L1

We are looking for a versatile individual with a passion for customer services and IT to be our new IT Service Desk Analyst. This is a great opportunity to take your next step into a busy and varied IT Support career.

We are a busy and multiskilled team supporting all areas of the organisation - consisting of 3 distinct business units: AMRC, Nuclear AMRC and AMRC Training Centre. These fast paced, complex areas have differing IT requirements. As IT Service Desk Analyst you will be at the forefront of helping staff from all areas, providing a positive and responsive first port of call for all things IT.

As a highly visible member of our team, you will:

● Provide helpdesk and first line technical support to customers across the AMRC - including those at our remote sites in Wales, Derby and Preston.
● Be proactive, professional and enthusiastic - providing responsive high quality customer service.
● Work with a wide range of technologies including Microsoft, Google and hardware such as Dell.
● Support the specification and procurement of IT equipment, software and services for the business.
● Liaise with customers to understand their issues or requirements.
● Learn the team structure, specialisms and processes in order to be able to effectively escalate issues.
● Be willing to learn and pick up new skills, there will be a lot of opportunities to learn and develop.

This is a fantastic opportunity to join our growing team, and further your IT Support career. Your knowledge, enthusiasm and willingness to learn will slot in nicely into a genuinely innovative team and organisation.

What We Offer:
● 38 days annual leave (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days.
● Up to 5 days of paid time off to cover emergency caring responsibilities.
● A commitment to work life balance including, flexible working opportunities and hybrid working where possible.
● A highly competitive pension scheme.
● A commitment to your development, with programmes, learning modules and mentoring schemes.
● An inclusive and diverse workplace.
● A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause, experiencing fertility treatment and having a baby, paid leave for IVF treatment and more.
● Further information can be found at https://www.sheffield.ac.uk/jobs/benefits
We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

What success looks like in this role:


1st Level telephone and other media contact support.
Strive for a high level of first contact resolution.
Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
Accurately document calls and incidents
Manage time and workload to meet predetermined service level
Maintain data accuracy in our contact management system.
Assign incidents and requests to the correct support group.
A ct as a single point of contact on incidents and problems logged.
Perform appropriate diagnostics to initiate problem management workflow process.
Provide clients with a reference number for their incident/request.
Understand various media sources that interface with the Service Desk.
S upport multiple clients through customer service professionalism and insight.
Become multi-skilled as workload changes occur within the Service Centre.
Champion, implement or support change.
Identify process efficiencies within the Service
... Click here to view more detail / apply for Service Desk Analyst

IT Service Desk Analyst (1st line)

Position: IT Service Desk Analyst (1st line)
Location: Rotherham, S61 1AJ
Contract type: Permanent, full time
Rate: £23,690 per annum



This is an exciting opportunity to join our IT Department where you’ll play a crucial role in providing IT support across our rapidly growing organisation.

As an IT Service Desk Analyst with Exemplar Health Care, you’ll work alongside a second IT Service Desk Analyst to answer support calls and create tickets from both remote and on-site locations. You’ll be responsible for completing the majority of 1st line support queries.



About Exemplar Health Care

Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs.

We have 51 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role

This role will play a major part in ensuring the smooth running of the IT infrastructure across the business and no two days will be the same.

Day-to-day responsibilities will include:

answering all initial IT support Calls
completing 1st line support tickets
managing the Service Desk platform
prioritising and escalating tickets
assisting with new starters and hardware
assisting with mobile estate
managing IT communications.


About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’ll also have:

proven 1st line Service Desk support (2 years)
experience with Windows, Microsoft office and Microsoft 365
excellent customer service skills
knowledge of Windows Server Operating Systems (2016, 2019)
strong work ethic and self-motivation with the ability to work under pressure
ability to lift moderate weights such as computer display units.
Desirable systems experience:

networking technologies including TCP/IP, DNS, LAN, WAN, DHCP
Microsoft Exchange
active Directory , Group Policy
VMware
iOS / iPad
solarWinds Web Help Desk
Sophos.


Qualifications

GCSE’S at Grade C or above in English & Mathematics or equivalent
industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
ITIL Foundation Qualification (desirable).


What we offer

We offer great rewards and perks including:

excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle discounts
free DBS check
24/7 counselling and support
25 days annual leave allowance plus bank holidays
Blue Light Card eligibility.


How to apply

Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, please contact iwears@exemplarhc.com or call 07949530204.