Total 210 human resource manager job vacancies in Quality Assurance / Control category in Malaysia

Quality Control Manager position available in the furniture industry, with a hands-on approach, offering a salary range of £32,000 to £35,000 per annum. This full-time role operates from 8:30 am to 5:00 pm, potentially allowing occasional remote work after an initial three-month training period, based near Swindon.

Acorn by Synergie seeks individuals experienced in handling large goods shipments, particularly in overseeing the quality aspects of assembling self-build flat packs for clients. The role involves meticulous inspection to ensure the quality of various assembly processes.

Purpose of the role:

• Manage quality issues, including those not immediately visible, potentially requiring remote assessment.
• Organize and address multiple quality issues simultaneously.
• Interpret technical design packages and manufacturing details for accurate quality control inspections.
• Collaborate with internal teams for comprehensive training and support.
• Uphold internal and client standards, including legal and regulatory compliance.
• Improve quality control standards and supplier relations without increasing costs.
• Oversee quality control checks, maintaining detailed records.
• Liaise between third-party QC agencies, suppliers, and internal teams.
• Monitor and enhance the quality control system's performance.
• Conduct timely quality control inspections without disrupting production.
• Support Design Managers in ensuring product quality.
• Facilitate communication between suppliers, manufacturers, and internal teams.

Key Activities:

• Develop and refine quality control procedures, standards, and specifications.
• Ensure manufacturing processes align with technical specifications and client requirements.
• Collaborate with design and procurement teams to establish quality standards.
• Maintain health and safety standards.
• Identify areas for improvement to reduce waste and increase efficiency.
• Establish quality procedures across product ranges and internal departments.
• Document quality control procedures and maintain accurate records.
• Utilize tools for unbiased product and manufacturing quality assessment.
• Advocate for cost-effective measures and risk assessment.
• Maintain comprehensive quality control reports and tracking documents.

Requirements:

• Degree or equivalent qualification/experience.
• 5 GCSE grades A/B or O Levels, including English and Maths.
• Extensive experience in retail equipment/interiors or similar industry.
• Proficiency in Microsoft packages.
• Strong background in quality control, inspections, and reporting.
• Ability to interpret technical design packages for accurate inspections.
• Detailed understanding of manufacturing and finishing processes.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

The Quality and Compliance Manager is responsible for ensuring that high standards are met across the organisation and that the company is adhering to CQC regulations, other legislative and statutory requirements, and internal standards, through robust quality auditing and reporting on all quality assurance information gathered; communicating key messages and presenting data to different audiences, making recommendations about improvements, and supporting individuals, teams and the company to achieve better quality outcomes.
We are looking for a dynamic and independent professional with solid quality, audit and compliance experience and a flexible, enthusiastic and can-do attitude to join our team.

Duties and responsibilities
1. Support Managers and staff to understand performance and implement changes to policy and practices.
2. To develop and support systems to understand performance within care and support.
3. To support staff to utilise the systems so they are able to understand how they are performing and demonstrate how they are the best at getting better across care and support.
4. Signpost staff to guidance and advice on policies and CQC standards.
5. Ensure the most up to date policy and associated documents are accessible and used appropriately in practice.
6. Promote and share best practice across care and support.
7. Undertake and support quality development workshops as required.
8. Ensure full standardisation across all services where appropriate.
9. Co-ordinate an annual audit and quality assurance visit schedule in collaboration with Service Managers.
11. Undertake pre-audit research and collate data to prepare for audits and identify areas of interest.
12. Undertake Quality and Compliance Audits in line with regulatory, contractual and company requirements.
13. Record, analyse and report findings from audits and quality reviews.

Compliance Manager - Underground Mining







Posting Date:  15 May 2024







Job Function:  Legal, Audit and Compliance







Company:  Centennial Springvale Pty. Limited







Location:  Australia














 
About the Role
 
As one of Australias leaders in underground mining and exploration, Centennial has a bright future.
 
We are currently looking for a Compliance Manager to join the Senior Management team at Springvale Colliery and build a lucrative career in the mining industry.
 
At Centennial, we support







... Click here to view more detail / apply for Compliance Manager ? Underground Mining

Salary up to S$132,000 per annum

Available to travel and be based at our factory sites (China) at least 6-9 months of the year.

Responsibilities:

• Implement advanced monitoring systems to ensure product quality and optimize yield.
• Proactively identify areas for improvement and develop strategies to enhance overall product quality.
• Lead initiatives to integrate and improve abnormal quality issues within the manufacturing process.
• Work closely with cross-functional teams to implement effective solutions and preventive measures.
• Drive initiatives to improve internal quality control procedures and enhance overall process capability.
• Implement best practices to streamline processes and maximize operational efficiency.
• Take the lead in addressing and improving customer-reported quality issues.
• Compile comprehensive reports for stakeholders, detailing corrective actions and preventive measures.
• Devise and implement plans to optimize quality inspection processes.
• Identify opportunities for automation and technological advancements to improve inspection efficiency.
• Foster open communication and collaboration across departments.
• Coordinate with various teams to ensure a cohesive approach to quality management.
• Oversee personnel-related tasks, including task assignments, operation coordination, attendance and performance management.
• Develop and implement training programs to enhance the skills and knowledge of the team.
• Take charge of supervising the timely delivery of tasks and projects.
• Ensure that quality objectives are met within established timelines.

Qualifications:

• Bachelor's degree in a relevant field; advanced degree preferred.
• Minimum 8-15 years of proven experience in quality management, with a focus on manufacturing processes.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal abilities.
• Knowledge of quality management systems and standards including TS16949 and VDA 6.3.
• Effective communication and team collaboration skills.
• Certification in quality management (e.g., Six Sigma) is a plus.

Brandon Lim R21102894

EPS Consultants Pte Ltd 95C5630

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: Test Program Manager

Job Requisition Number: JR34161

Job Level: More than 10 years of relevant experience (L4)

Location: Singapore

Key Responsibilities

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by stakeholders, testing service providers
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Key Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field
• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
• Proven, successful track record of managing shared IT service development and/ or IT Testing Services
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage
• Strong attention to details, excellent analytical and problem solving skills
• Experience in managing multiple external testing service providers
• Experience in managing multi-cultural, diverse, direct and virtual teams
• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc
• Must display a high level of professional judgment, commitment, integrity, and teamwork
• Excellent client facing, internal communications, written and verbal communication skills
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

Please forward your resume in MS word format to Careers@infogainglobal.com and

Suganthi@infogainglobal.com

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Are you an accomplished Hospital Quality & Risk Manager, and are you seeking a new job in Reading? If so, we want to hear from you! Stroud Resourcing is working with a flagship private hospital to recruit a passionate, detail-orientated Quality and Risk Manager. This is a full-time role working 37.5 hours per week across Monday-Friday - no weekends, no evenings, no nights & no bank holidays are expected. The role also comes with an attractive salary of £55,000 plus excellent benefits.

As the Quality and Risk Manager, you will work closely with the hospital management team to ensure high levels of compliance and patient safety across all departments including Theatres, Diagnostics, Pharmacy, Physiotherapy, Wards and more. You will also be responsible for:


- Coordinating and developing the hospitals governance activities, policies and systems.
- Directing and supporting CQC inspections, ensuring the hospital maintains their Good CQC rating – but aiming for outstanding!
- Taking a pro-active approach to minimise risk, maximise safety and share learning amongst the team.


This 5* rated hospital has modern and contemporary facilities with 30 beds, a 20 bedded day surgery unit and 5 theatres. They offer a range of surgical and outpatient services for adult patients including orthopaedics, spinal and general surgery. They regularly invest in both their facilities and their people and have plans to install a new MRI scanner this year!

To apply for this Quality and Risk Manager role, you will need to have proven experience working within governance and have a clinical background with an active registration (NMC/HCPC). You will also require a proven track record of supporting healthcare providers to achieve a Good CQC rating.

As a vital member of the team and in return for your expertise, inclusive approach and commitment, you'll enjoy a salary of £55,000.00 and benefits including bonus, pension, healthcare, life assurance and free parking.

Please reach out to our team today to apply for this full-time Quality and Risk Manager position in Reading. We'd love to help you get your next role and enable you to fulfil your professional ambitions.

Test Environment Services Manager
£54,000 to £62,000 plus great benefits (Work Level 5)
Manchester city centre (hybrid working)

This role is eligible for Skilled Worker (Tier 2) visa sponsorship

We're open to applications from people who may require flexible working arrangements. There'll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage.

We're looking for a Test Environment Services Manager to join us in Manchester to help make sure our test environments and systems are tested appropriately and suitable for our colleagues, customers, and members to use. This is a really exciting time at Co-op as we transform our business for the future; and you'll play a key part in making sure we can offer the best service across our Digital Technology & Data teams and the wider business. In this role you'll work in a hybrid way - spending at least one day per week working from the office (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy)

As a Test Environment Services Manager at Co-op you'll be responsible for establishing, managing, and governing our environment & data management service. We'll look to you to make sure the service aligns with other Co-op and third-party platform and service teams, managing and supporting our partners, and driving continuous improvement across our service.

What you'll do

• Lead the environment & data management service activity across relevant Co-op technical infrastructure
• Govern and monitor third-party service capability and report on key service metrics
• Make sure the environment & data management service aligns with other Co-op and third-party platform and service teams - managing and supporting Co-op partners
• Drive environment management resources according to best practice, config, release, and QA processes, and guide other platform and infrastructure teams
• Own and manage business and technical partner relationships effectively
• Investigate and assess environment & data management processes, delivery methods, tooling, continuous improvement, and ways of working

This role would suit people who have

• Experience managing third-party suppliers and offshore service teams
• Knowledge of environment management, infrastructure delivery, config/release management, and test automation
• The ability to lead, coach, and inspire teams of various sizes
• The ability to coordinate multiple workstreams and prioritise tasks effectively
• Knowledge of ERP/SAP, Azure, WMS and/or retail infrastructure

We know that some candidates are less likely to apply for a role if they don't meet all the criteria in the job description. At Co-op, we're committed to building a diverse and inclusive working environment, so if you'd like to apply for this role but your experience doesn't quite meet every point, we'd still encourage you to apply. You may be just the right candidate for the job or other roles we have available.

Why Co-op?

As a Co-op colleague, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You'll also get:

• Private healthcare
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• YuLife - an app that rewards you for exercising with discounts and vouchers for your favourite brands

Building an inclusive work environment

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

We welcome applications from candidates who need Skilled Worker (Tier 2) visas to work in the UK

Job Details:

-Location: Mitie | Atlas Business Park, Wythenshawe, Greater Manchester, M22 5PR

-Contract: Permanent, Full time

-Hours: Monday to Friday, 40 hrs/week



Are you passionate about maintaining high standards and driving continuous improvement? We are seeking an Assurance Program Manager to join our team at the Technical Services Operations Centre in Manchester. In this role, you will play a crucial part in ensuring that our Repairs and Maintenance operations meet the highest standards of quality, productivity, and efficiency.

In your new role as the Performance Assurance Manager, you will be responsible for establishing and monitoring Key Performance Indicators (KPIs) to measure and report on the effectiveness and efficiency of our service delivery teams. This role involves communicating and collaborating with internal and external stakeholders, such as senior management, process owners, and clients, to ensure alignment and engagement on service delivery. The Performance Assurance Manager will manage the Hard Services delivery to ensure that our buildings operate in compliance with the appropriate statutory, legal, technical, and industry standards.

The successful candidate will manage the supply chain relationships with all MITIE Group companies and approved subcontractors, including carrying out quality reviews on performance. They will also manage temporary hire, ensuring hired items are off-hired in a timely manner, and manage cost submissions, ensuring annual POs are raised and costs are submitted to finance. In addition to this, you will be responsible for developing and implementing a program to monitor and report on performance issues with the goal of driving continuous improvement and ensuring a smooth workflow.

The Performance Assurance Manager will manage the Incident and Change Management Team to ensure that Change requests are processed in a timely manner and in line with SLAs, including Tech room access requests. They will also support the Data Insight team in the production of standardised Management Information as required. We look forward to receiving your application.

To be successful in your application, you should be a people focussed individual and dedicated to the development of your colleagues as demonstrated by your previous experience in people management. In addition, your ability to analyse and translate data should be exceptional as you will be required to provide solutions to complex issues from start to finish and negotiate with our clients on the most effective outcomes. Experience in Facilities Management is advantageous, but not essential, and an IOSH Managing Safely is preferable.

Duties and Responsibilities:

• In charge of supervising the Quality Department personal & processes to ensure that all products meet consistent standards.
• Developing and implementing quality control tests, inspection methodology of products at various stages.
• Review quality strategy to ensure its effectiveness to achieve quality objectives and in line with quality policy.
• Implement, maintain, review and improve the quality management system (QMS).
• Regular audits, assessment and report to management of its effectiveness and compliance.
• As Management Representative to liaise with certification or regulatory bodies on external audit or product registration respectively.
• Ensure product conformity and comply with ISO 9001, ISO 13485 and Regulatory requirements.
• Work with other departments to achieve synergy in Quality control system and Operation control system.
• Conduct quality audits on process, plants and suppliers.
• Preparing reports by collecting, analysing and summarizing data.
• Responsible to liaise with customer on any quality related issue or external audits.
• Final release the batch for shipment / final approval for delivery
• Manage staff performance, competency development and training.
• Manage and administer department staff performance and discipline
• Oversee and control department cost and expenditure.
• Perform any other duties as assigned as and when required.

Requirement:

• Degree or Diploma in Quality / Manufacturing / Production / Industrial Engineering.
• Minimum 5 years in quality assurance and at least 3 years in managerial position. Preferably in medical device manufacturing or pharmaceutical industry.
• Hands-on experience in production planning and inventory co Knowledge of ISO 9001 / 13485, 14001, 45001 and cGMP.
• Knowledge of FDA 21CFR part 11/820.(USA) requirements is preferred.
• Experience in statistical techniques (e.g. Sampling Method, MSA)
• Analysis, critical-thinking and problem-solving skills to review systems, find flaws and pose solutions to those flaws.
• Good communication and negotiation skills.
• Computer literate with proficiency in Microsoft Office (Word, Excel, and Power Point).
• Possess strong organizational, communication, and leadership skills.
• Ability to operate under tight deadlines while still meeting standards.
• Team player

Operations
Rail
Melbourne
Permanent / Full Time



Amazing team culture with a collaborative environment
Fantastic development opportunities to grow your career within McConnell Dowell
Competitive permanent, full-time remuneration package

About the role Join McConnell Dowell on our successful Inland Rail Project. This project is pivotal in improving rail freight links between Brisbane and Melbourne. The position is based in Richmond, VIC and reports to the Project Director. With prior experience in a project Quality and Completions leadership role, this role will incorporate the following:


Lead a small team, ensuring effective implementation of management systems and processes within a Works Package, including Quality, Completions, Document Control, and Auditing.
Establish and maintain Work Package quality records through the implementation of Aconex.
Manage the process of stakeholder acceptance, including works


... Click here to view more detail / apply for Quality and Completions Manager

Responsibilities

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by stakeholders, testing service providers
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leadsfor the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field
• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
• Proven, successful track record of managing shared IT service development and/ or IT Testing Services
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage
• Strong attention to details, excellent analytical and problem solving skills
• Experience in managing multiple external testing service providers
• Experience in managing multi-cultural, diverse, direct and virtual teams
• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc
• Must display a high level of professional judgment, commitment, integrity, and teamwork
• Excellent client facing, internal communications, written and verbal communication skills
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

Position: Manufacturing Quality Control Manager

Location: Near Swindon

Salary: £33,000 to £35,000 per annum

Acorn by Synergie is currently recruiting for a Quality Control Manager position in the furniture industry. This role requires a hands-on approach and offers a salary range of £33,000 to £35,000 per annum. Operating on a full-time basis from 8:30 am to 5:00 pm, this role may offer occasional remote work opportunities after an initial three-month training period. The position is based near Swindon.

We are seeking individuals with expertise in handling large goods shipments, particularly in overseeing the quality aspects of assembling self-build flat packs for clients. The successful candidate will be responsible for conducting meticulous inspections to ensure the quality of various assembly processes.

Purpose of the Role:

• Manage quality issues, including those not immediately visible, potentially requiring remote assessment.
• Organize and address multiple quality issues simultaneously.
• Interpret technical design packages and manufacturing details for accurate quality control inspections.
• Collaborate with internal teams for comprehensive training and support.
• Uphold internal and client standards, including legal and regulatory compliance.
• Improve quality control standards and supplier relations without increasing costs.
• Oversee quality control checks and maintain detailed records.
• Liaise between third-party QC agencies, suppliers, and internal teams.
• Monitor and enhance the quality control system's performance.
• Conduct timely quality control inspections without disrupting production.
• Support Design Managers in ensuring product quality.
• Facilitate communication between suppliers, manufacturers, and internal teams.

Key Activities:

• Develop and refine quality control procedures, standards, and specifications.
• Ensure manufacturing processes align with technical specifications and client requirements.
• Collaborate with design and procurement teams to establish quality standards.
• Maintain health and safety standards.
• Identify areas for improvement to reduce waste and increase efficiency.
• Establish quality procedures across product ranges and internal departments.
• Document quality control procedures and maintain accurate records.
• Utilise tools for unbiased product and manufacturing quality assessment.
• Advocate for cost-effective measures and risk assessment.
• Maintain comprehensive quality control reports and tracking documents.

Requirements:

• Degree or equivalent qualification/experience.
• 5 GCSE grades A/B or O Levels, including English and Maths.
• Extensive experience in retail equipment/interiors or similar industry.
• Proficiency in Microsoft packages.
• Strong background in quality control, inspections, and reporting.
• Ability to interpret technical design packages for accurate inspections.
• Detailed understanding of manufacturing and finishing processes.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the center of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Helpdesk & Compliance Manager

The Compliance Manager will provide support to the Contract Manager and supervise the helpdesk operative, delivering a joined-up approach to Compliance and services across the contract.

The post holder will need to possess excellent management skills and be able to communicate at all levels, inspire compliance in processes, procedures and working practices across the contract. You will be customer focused and able to assist in the delivery of a wide range of services to a demanding client and end user.

Duties/Key Responsibilities

Provide support and development of audits across the contract both Hard FM and helpdesk.

The role will also act as liaison between the Contract manager and the Pinnacle Group Health & Safety team, ensuring we are prepared for all audits and any following actions are closed off promptly. To act as support during Client audits.

To act as a CAFM super user, including development & training, to be first contact and Helpdesk Support, report development, customer Satisfaction Surveys & reporting, ISO 9001 and 14001 development and liaison with the Contract Manager, development of an environmental programme

Oversee and support the development of Contract Invoicing, making sure service fees are invoiced promptly and correct penalties are applied.

Supporting the Contract Manager to develop budgets and managing future risks, as well as reporting on debt.

Manage, monitor, review and improve compliance to the contract, either directly or through contractors.

Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification.

Monitor and review actual costs against budget and take timely action to rectify any projected over spend. Influence and negotiate with stakeholders when necessary to achieve the best outcome for the organisation, within the bounds of the contract

Understand the organisation’s strategic aims and translate them into practice

Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service.

To proactively monitor and measure customer satisfaction both quantitively and qualitatively on a regular basis

Deliver services with a full understanding of the contract specification (particularly output specifications) and statutory requirements.

Review/Audit current processes and develop changes to manage future risks

Support the CM develop room data sheets compilation & management, asset tagging & PPM processing.

Logging & auditing of Client annual inspection, continued development of the CAFM system as an asset management tool

Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisations strategis and financial aims.

Skills

Provide a clear sense of leadership and direction

Lead and motivate others towards objectives

Take appropriate and decisive managerial action after considering a range of options

Be sensitive to the needs of clients and customers

Regularly discuss performance with staff and take practical steps to realise the potential of self and others

Produce written information which is clear and succinct

Confidence addressing groups of all sizes

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

The role is critical to scale and transform IT toward more agile and nimble delivery in the increasingly digital business environment. He/she is responsible to establish and maintain strong SDLC and software quality practices, cultivate and lead the right culture and mindset toward ensuring good quality, robust risk management and compliance. He/she is also pivotal to cultivate and evolve toward increasingly more cross-functional collaboration and improving user experience across IT and Business.

Responsibilities:

• Works with relevant functions (PMO, Architecture, IT Risks & Security, Application, Technology & Operations) to lead reviews (regular & ad hoc), coordinate updates / maintenance of SDLC related governance artefacts (including standards, guidelines, SOPs, checklists, and templates) to ensure adequate provision to quality, risk management, and compliance requirements in new implementations and BAU.
• Implement and operationalize processes and controls related to SDLC, including but not limited to sign-off processes / workflow, checklists, templates, and procedures, and managing the system involves in the process.
• Assist IT audits / inspections related activities pertaining to SDLC governance and processes adherence.
• Works with project or implementation team to establish quality assurance plan, approach, and cadences.
• Works with project or implementation team to monitor adherence to SDLC governance, manage and track resolutions of any non-compliances discovered.
• Collect and analyse SDLC adherence and productivity metrics for any issues / problems / improvement opportunities, and lead recommendations to projects / implementations and governance processes through regular communication to IT leaderships.
• Design and deliver awareness program and training for expertise and emerging updates in project delivery assurance, testing management, related quality / risk management frameworks, compliance, and audit.
• Represent IT delivery assurance and lead walkthrough of all SDLC related governance artefacts as required.
• Promote use of effective tools to continuously ensure effective and efficient delivery assurance and testing processes.

Requirements:

• Bachelor Degree in information technology or equivalent
• Minimum 10 years experiences in performing IT project management, test management, quality assurance, and/or IT audit functions.
• Strong proficiency and knowledge in good project management, test management, and software development practices.
• Strong analytical skill, detail-oriented, and result-driven, with ability to manage team.
• Proactive and has good interpersonal, communication, and stakeholder management skills.
• Bachelor’s degree in computer science, information technology, or information system management
• Certifications in Project Management Professional (PMP), COBIT, CISA are highly preferred.
• Has good knowledge and working experience with SDLC collaboration tools (such as JIRA/Confluence) and IT Service Management. Good understanding & experience on administration / configurations of such tools are highly preferred.
• Has good knowledge on Agile, Lean Management, and DevOps practices
• Has good familiarity with Insurance Industry and relevant regulatory requirements, such as MAS TRM Guidelines, LIA/GIA Guidelines, and Cyber Security