Total 54 assistant hr manager job vacancies in Klang, Selangor

Job Brief:

The Reservation Manager is responsible for the overall management of the Reservations Department. This job will involve planning, organizing, leading and controlling the resources of the department to achieve the objective of the department and hotel, i.e. to achieve the maximum revenue in the most efficient and productive manner.

Job Responsibilities:

1. Responsible for the effective control and maintenance of room inventory to achieve maximum room occupancy and revenue.
2. Assist Front Office Manager in the preparation of forecast and reports. Forecast and reports must be timely and accurate.
3. Schedules and deploys manning effectively to ensure sufficient coverage and high productivity.
4. To maintain and develop business contacts and dispense information to the Sales & Marketing Department for follow up and action.
5. To maintain effective communication within department as well as other department through daily briefing and regular meetings.
6. To implement proper filling system for all Travel Agents and Company contract letters, and reservations correspondences.
7. To ensure that all Travel Agents and Corporate accounts are updated in the Front Office Computer system.
8. To constantly review room allotments and productions and to update Sales & Marketing Department of changes accordingly.
9. To constantly review and monitor reservations status and ensure that the availability chart is updated daily with Sales Offices and Reservations Center.
10. To implement an effective merchandising strategies like up selling and suggestive selling to maximize room revenue.
11. To handle all correspondence pertaining to reservations enquiries, and to ensure that they are replied within 24 hours.
12. To work closely with Sales Department for group bookings and confirmations, and with F&B Department for meals arrangements.
13. To implement a comprehensive guest history system, and ensure all details are updated regularly to changes in status of the guests.
14. To review and check all arrivals one day before for accuracy and confirmation. To ensure full details are received before guest arrival.
15. To work closely with Credit Manager to ensure that hotel’s credit policies and procedures and adhered to.
16. To ensure in coordinating a follow up on vouchers, billing instructions, blocking of rooms, collecting deposits and prepayments.
17. He/She employed by Sales & Marketing Department and as such he/she may be assigned to any area that the management deems suitable and necessary. With the previously mentioned tasks you will be able to achieve all your Key Performance Indicator (KPI’s), which are :
18. Achievement of rooms (OTA & B2B)
19. Manage room inventory

Job Requirements:

• Microsoft Office
• Fluent in written and oral English and Bahasa. Knowledge of Mandarin or dialect will be an added advantage.
• Strong communications and presentation skills.
• Excellent negotiation skills.
• Self-motivated.
• Strong contacts within the market.
• Team player.
• Ability to travel.
• Result driven, energetic, and focused

Job Brief:

Entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front Office Manager also compile reports for management, including occupancy reports and financial information.

Job Responsibilities:

• Operational

1. Ensure the Department operate successfully in accordance with the standard of the hotel.
2. Review with the Rooms Division Manager all daily V.I.P rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered.
3. Conduct frequent and thorough inspections together with the Rooms Division Manager or Maintenance Manager in all areas of the Rooms Division.
4. Maximizes room sales and revenues for the hotel.
5. Ensures commercial management techniques of availability control are applied to achieve the maximization of room sales (revenue management in reservation).
6. Makes all decisions regarding overbooking the hotel, ensures all out booking are carried out by a member of management.
7. Ensures all Front Office team operate with a sales attitude, and all personnel are aware of sales and opportunities within the hotel, which will assist, with the maximization of revenue.
8. Ensures all Front Office team are aware of all room sales revenue targets and are kept informed of performance results and communicate targets and results frequently.
9. Adhere to company credit policies to ensure all revenue expected will be received.
10. Monitors competitor performance both past and future to ensure correct selling strategies are applied.
11. Keeps General Manager informed of any risk or opportunity in relation to the pre-set performance figures.

• Guest Service

1. Establish rapport with guests maintaining good customer relationship and handle all guest complaints.
2. Personally and frequently verify that guests check-in/out are receiving the best possible service. Ensure that all V.I.P / Long Stay are met during their stay together.
3. Schedules self to be in the operation during peak hours.
4. Maintains an up to date awareness of current promotions, policy changes and standard operations manuals.
5. Ensure thorough product knowledge of all outlets and departments by all Front Office team.
6. Pro-active in seeking guest contact and maintaining excellent guest relations.
7. Implement a guest recognition program and maintain a relevant guest database.

• Administration

1. Assists with the development and maintenance of a detailed Department Operating Procedures that reflects policies and procedures, work processes and standards of performance.
2. Ensures annual review to accurately reflect any changes.
3. Prepares and regularly update the Rooms Departmental Budget, in close cooperation with the Financial Controller, ensuring targets are met and costs are effectively controlled. Payroll and Productivity Management
4. Exercises efficient Payroll Management/Resource allocation through the establishment of multi-skilling and multi-tasking.
5. Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
6. Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Management.
7. Recruit, select and develop Front Office team to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
8. Delegate appropriately, duties and responsibilities to all direct reports ensuring standards of operation and safety are maintained.
9. Develop and assist with training activities focused on improving skills and knowledge.
10. Ensure employees have a complete understanding of rules and regulations, and that behaviour complies.
11. Monitor employee morale and provide mechanisms for performance feedback and development.
12. Conduct annual Performance Appraisals providing honest and appropriate feedback.

• General

1. Attends and contributes to all Meetings as required.
2. Ensure all employees provide a courteous and professional service at all times.
3. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
4. Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety.
5. Take an active involvement in the welfare, safety, development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
6. Ensure high standards of personal presentation and grooming.
7. Maintains positive guest and colleague interactions with good working relationships.
8. Exercise responsible management and behaviour at all times and positively representing the hotel management team.
9. Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office
• Good through knowledge of property management software (PMS) or hotel reservation software.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skills.
• A team player.
• Pro active
• Passion to serve
• Reliable
• High integrity
• Responsible self-starter, capable of handling multi-faceted projects and of working under pressure.
• Excellent communication and proactive problem solver.
• Team player.
• Communicate effectively with all levels of employees.
• Equips and motivates employees to achieve predetermined goals.
• Personable and pleasant to deal with.
• Discreet, reliable, sensitive and diplomatic.
• Guest-driven, positive, friendly and approachable.
• Positive “can do” attitude and flexible approach – manages with humility.
• High degree of integrity.
• Strong leadership, nurtures and develops employees, encouraging innovation.
• Good personal grooming and personal presentation.
• Understands and respects local cultural, able to adapt to changing environment.
• Generates activity and seeks new challenges to improve work performance.
• Shows awareness of markets and ensures up-to-date knowledge of competitors.
• Demonstrates an awareness of new business opportunities and seizes and acts upon them.
• Is aware of financial issues such as profits and losses.
• Identifies opportunities to reduce costs using the most cost-effective methods.
• Makes sound decisions quickly under pressure.
• Takes calculated risks based on adequate information and analysis.
• Guides and coaches staff.
• Reconciles conflict and probes for information for more in-depth relevant information for decision-making.
• Analyses numerical data and all other sources of information.
• Produces new ideas and a rang of solutions to meet the demands of the situation.

Job Overview:

The Investor Relations Manager will play a pivotal role in managing the Company's relationship with the investment community and various stakeholders. This position is responsible for developing and executing comprehensive investor relations strategies to enhance the Company's visibility, credibility, and shareholder value. The successful candidate will possess a strong background in finance, excellent communication skills, and the ability to build and maintain relationships with key stakeholders.

Job Responsibilities:

• Develop and implement the Company's investor relations program, including setting strategic objectives and KPIs.
• Manage the investor relations budget and oversee investor relations staff members, providing leadership and guidance as needed.
• Cultivate and maintain positive relationships with institutional investors, research analysts, and other members of the investment community.
• Serve as the primary point of contact for investor inquiries and feedback, providing timely and accurate responses.
• Monitor industry trends, shareholder concerns, and competitor actions to provide valuable insights and recommendations to Management and the Board of Directors.
• Collaborate with external investor relations consultants to prepare quarterly financial briefings, presentation decks, and Q&A materials.
• Ensure that the Company's message, image, and data are consistently presented to financial community audiences in a professional and compelling manner.
• Organize and execute key investor seminars, conferences, and roadshows to showcase the Company's strategic initiatives and financial performance.
• Coordinate the preparation and distribution of the Company's annual report, working closely with internal stakeholders and external partners.
• Continuously improve and streamline investor relations processes, leveraging automation and technology solutions where applicable.
• Perform ad-hoc tasks and projects as assigned by senior management.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree in Finance and Investment / Economic / Accounting / Banking / Communication or equivalent from a recognized institution
• At least 5 years of relevant working experience
• Excellent communication skills at all levels and within different mediums
• Ability to develop relationships both inside and outside the Company
• Ability to see bigger picture and contribute to any discussion beyond the specific remit of the role
• Proactive and organised, with the ability to work autonomously
• Ability to multi-task and must be well organized; attention to detail; high level of accuracy
• Ability to respond sensitively and appropriately to confidential issues and information
• Flexibility to travel as and when required

Job Brief:

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times. Supervises and assigns duty roster for Guest Service Agent and Bell Counter. Responsible for the VIP movement in the Hotel.

Job Responsibilities:

1. Overseeing Front Office operation including maintenance, cleanliness, and efficiency.
2. To train and motivate the front office team towards excellent guest service.
3. Train new hires.
4. Conduct shift briefing.
5. Provide courteous service to the guest and respond promptly and tactfully to the guest's complaints, requests, and inquiries and log in the complaints.
6. Critical thinking during emergency.
7. Handle cash float with integrity.
8. Safeguard the cash float assigned and to be fully accountable for it.
9. Aware of the daily arrival and departure list for VIPs and special need/care guests.
10. Check the VIP room before the ETA.
11. Do spot check on the hotel shuttle.
12. Aware of the functions / events and meetings of the day.
13. Check cleanliness, lighting, and defect of the lobby and public areas.
14. Ensure front office staffs are always in proper and orderly appearance and behaviour.
15. Checks on registration cards of checked-in guests and ensure all important information should be filled on each card by reception or the guests.
16. Perform night audit.
17. Assist in handling door lock and safety box problem.
18. Helps the reception or bell counter as and when required.
19. Check the wake-up call list and ensure guest received on time.
20. Approves and sign for rebates.
21. Authorize and control late departure when required.
22. Answer guests’ inquiries and attend to the needs of the guest.
23. Follow up in credit check report.
24. Ensure the permanent folio/group master is closed promptly.
25. Projects calm and professional manner always.
26. Always observe hotel policy and SOP when dealing with guest.
27. Ensure smooth group check-in.
28. To be familiar with the measure and the steps to be taken when the system fails and all backup procedures.
29. Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
30. Delegate tasks and ensure is completed at satisfactory level.
31. To attend meetings in the absence of Front Office Manager.
32. Managing store par level and cleanliness.
33. Promote hotel outlets/restaurant.
34. Assist on hotel inspection in the absence of Front Office Manager.
35. Schedule the duty roster and submit to Front Office Manager for approval.
36. Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are always adhered to.
37. Greets the VIP guests of the hotel or as directed by the Front Office Manager.
38. Perform any other duties as required by Front Office Manager or Guest Service Manager or Rooms Division Manager.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management.
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office.
• Tech Savvy.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skill.
• A team player.
• Pro active.
• Passion to serve.
• Reliable.
• High integrity.
• Fast learner.
• Good communication, presentation and leadership skills.
• High analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Highly driven to achieve target.
• Inquisitive and confident.

We are looking for an experienced HR Coordinator who will provide a comprehensive, effective and efficient HR service across our JAPAC region to internal customers and people managers as part of our global HR Operations team.

HR Coordination:

• First-line contact for all employees and management in relation to HR queries regarding pay, benefits, policy and procedure, employee relations, etc.
• Manage and update all HR documentation, including policies, procedures, template letters, forms and systems ensuring they are up-to-date and in line with business and legal requirements.
• Support HR Advisors with employee relations cases where needed including disciplinary, grievance, attendance / absence management, performance management and probation reviews; with the support and guidance of the HR Operations Manager.

Recruitment and onboarding:

• Support the recruitment process, including preparation of recruitment documents, drafting and placement of job adverts, coordination of interview schedules and testing, liaison with candidates and recruitment agencies, conduct telephone screens and interviews with hiring managers.

• Administer the full onboarding process for new employees including preparation of contractual documentation and ensuring compliance with safer recruitment practices such as Right to Work, criminal record checks and medical clearances.
• Conduct induction meetings with new employees where appropriate and liaise with both line managers and buddies to ensure they are aware of their responsibility in the process.
• Administer the probation process including ensuring managers are aware when review meetings should take place and issuing corresponding confirmation and benefits paperwork.

Leavers:

• Ensure resignations are acknowledged in a timely manner, the Line Manager is aware of the process and any outstanding payments are calculated in accordance with the employee’s terms and conditions.
• Ensure exit interviews are conducted for all staff and quarterly summaries are compiled and escalated for trend analysis with the HR Business Partners.

Payroll, Compensation & Benefits:

• Support the collation and verification of payroll amendments and processing monthly, liaising with the payroll provider and Finance team to ensure staff are paid correctly and on time.
• To prepare all letters or contracts for any changes to employee terms and conditions in line with the appropriate documentation and relevant approvals.
• Liaise with the Group’s external benefit providers to ensure a seamless process for any changes in employee benefit packages.
• Coordinate annual HR processes such as annual salary review and bonus administration.

HR Systems & Reporting

• Ensure the HR systems accurately reflects current employee conditions and details.
• Advise business users on operating processes within our HR systems, including Employee and Manager Self Service. Champion and support the resolution of problems related to the operation of the HR systems.
• Design and produce regular statistical reports on HR Key Performance Indicators for management board reports and people managers within the business; obtaining the necessary input from regional HR Business Partners as necessary.
• Provide Clinigen organograms (with names and without names) for audit and wider business use, adding to the shared drives and intranet monthly.
• Coordinate with the global HR team to ensure records in the HR system are up to date for employees and that all employee documentation is filed correctly within the central HR folder.

Essential:

• Experience of providing strong administrative and advisory HR support, working alongside a team of HR professionals is essential for this role
• Experience of the end-to-end employee life cycle from recruitment through to exit, including resourcing experience related to CV screening and candidate interviews/assessments.
• Experience of producing accurate contractual documentation and correspondence alongside maintaining comprehensive system records is essential
• Experience of administering monthly payroll in conjunction with third party service provider would be advantageous for this role.
• Demonstrable experience of providing advice on employment terms, conditions, policies and procedures in line with current employment law guidelines and best practice.
• Proven ability to work on own initiative and be proactive, learning on the job and keeping up-to- date with changes in employment legislation which could impact HR advice.
• Proven ability of meeting tight deadlines without compromising on accuracy and attention to detail.
• Proven ability of acting with confidentiality and dealing sensitively and appropriately with confidential information.
• Experience of prioritising own workload, excellent time management and dealing with conflicting priorities when working to deadlines and within defined standards.
• Excellent written and verbal communication skills and able to communicate to diverse range of internal and external stakeholders clearly and effectively. Proficient in the use of general IT systems and applications including Word, PowerPoint, Outlook, Excel.

Desirable:

• A relevant HR qualification (or studying towards) is highly desirable.
• Experience of utilising Oracle or People HR systems would be advantageous.
• Experience of using recruitment software and job ad boards would be beneficial.

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing

We are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application
• Contract for 3 months convertible to Permanent based on performance

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam .

Royal Ocean Marine, a leading headhunting /recruitment agencies company in the maritime industry based in Singapore, is seeking a Account Manager to join the client's team in Malaysia.

• Manage a portfolio of key accounts and maintain long-term relationships with clients
• Identify upselling and cross-selling opportunities within existing accounts
• Understand clients' business objectives and provide strategic recommendations
• Resolve any issues or concerns raised by clients in a timely manner
• Coordinate with internal teams to ensure client satisfaction and project success
• Prepare and present account performance reports to clients
• Stay updated on industry trends and competitor activities
• Participate in business development activities to acquire new clients
• Conduct regular meetings and business reviews with clients
• Meet or exceed assigned sales targets and revenue goals

• Prior experience as an Account Manager or in a similar role
• Strong interpersonal and communication skills
• Ability to build and maintain relationships with clients
• Excellent negotiation and problem-solving skills
• Proven track record of meeting or exceeding sales targets
• Knowledge of the maritime industry is a plus
• Ability to work independently and manage multiple client accounts
• Proficiency in MS Office and CRM software
• Bachelor's degree in Business Administration or a related field

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Pixlr is on the lookout for a passionate soul who’s able to drive overall online business to greater heights (both financial and corporate metrics), and has what it takes to support the company’s corporate strategy with data-driven insights. If you have a knack of solving business solutions by fusing specific knowledge of the business with the knowledge of systems technology, then you’re the one we’ve been waiting for! Come talk to us now.

The Job:

• Sharp commercial acumen and self-driven inquisitiveness to drive insights which yield incremental business performance including sales
• Conduct in-depth data analysis, data modeling and use of statistical methods to effectively support the development and refinement of strategic initiatives.
• Communicate business intelligence insights and recommendations to the product owners and other stakeholders.
• Develop processes and tools to monitor and analyze performance of the company’s products.
• Monitor, analyze, and report performance to the senior management team.
• Collaborate with various teams such as IT, Online Marketing, and Sales to support analytical needs, and define analytics opportunities for company products.
• Automate reporting processes as needed by team and company.
• Working with the data engineering team to ensure data quality and correct discrepancies.
• Support the finance team in data reporting needs and financial initiatives.

The Person:

• Possesses at least 5-10 years of hands-on experience in data analytics and business strategy.
• Attention to details and being able to work independently to meet tight deadlines.
• Can communicate well and work closely with different people from various teams to understand the process/business/problem well to better handle the task at hand.
• Possesses good verbal and written communication skills.
• Have a positive attitude and see challenges as opportunities.
• Expert in performing data queries, extraction, manipulation, and analysis with tools like SQL, Python, Pandas, and Apache Spark Dataframes.
• Deep familiarity in using BI tools such as Power BI and Google Looker Studio to produce automated dashboards. 
• Deep familiarity in using spreadsheet tools such as M/S Excel and Google Sheet.
• Knowledge of statistical concepts (regression, statistical tests, etc).

• Familiarity with analytics tools such as Google Analytics, Google Search Console, App Store Connect, Google Play Console will be advantageous.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.