Total 129 job vacancies by Wise

Role & Responsibilities

We are currently looking for positive, compassionate, and caring Support Workers to join our Team. WISE Support Ltd provides care and support for adult disabled people who lives in a supported housing scheme.

Duties may include:

Assist the service users with their individual support plans and help them to achieve their goals.
Participate in providing day care activities for the service users.
Undertake tasks of a domestic nature, e.g. shopping, cooking, laundry, house cleaning.
Develop and maintain professional relationships with service users, relatives, outside agencies and other professionals.
To provide support with their personal care tasks
Assist service users in their personal care when appropriate.
To develop a full knowledge and understanding of administrative procedures pertaining to the service users. Including reports, support plans and daily recordings.

Who we are looking for:

People who care regardless of qualifications or experience. We care more about you sharing and demonstrating our values, which are:
Seeing the possibilities to make a positive difference. Valuing and celebrating individuality and diversity.
Supporting rights, needs, choices and dreams.
Being resilient – yes there can be tough days.
Being responsible, sustainable, and innovative in our work.
If you do share our values and care, we want you!

We will give you all the training and support you need, with the potential to obtain a qualification in health and social care.

Can you show us how you would treat the people we support; with the dignity and respect they deserve? Are you courageous, willing to champion quality, and raise concerns?

What we offer our staff:

A full and comprehensive induction and ongoing training
Paid training
Paid DBS (refundable after 90 days of employment)
Opportunities for career progression
Casual dress

Requirements:

Entitled to work in the UK. Staff work on a shift basis across the week and have a monthly rota, some weekend working is required.
Please note that all of our positions require an Enhanced DBS check in relation to adults.


Salary: £11.50 -12.00 per hour, depends on the experience

Short introduction

We’re looking for a Workforce Management Specialist to join our team in the Singapore office!

As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work.

We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds.

Your Mission

• Know exactly where SLAs and our metrics stand at any given time
• Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders
• Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve
• Introduce alternative forecasts when asked, based on the situation
• Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs
• Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices
• Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents
• Ensure your stakeholders are constantly aware of what you’re working on and how you’re supporting them, actively aligning on priorities and action plans
• Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives
• Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs
• Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation
• Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices

This role will give you the opportunity to

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build
• Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.

About you

• Are a Singaporean Citizen/PR. Please note that we are unable to sponsor visas for this role.
• Have at least 1 year of relevant Workforce Management experience (in-house or in an outsourcing environment) with contact centre planning, scheduling and intraday management using workforce management tools.
• You possess strong problem-solving skills and can efficiently manage multiple deadlines and stakeholders with varying priorities. Additionally, you are dedicated to our mission at Wise and prioritise customer satisfaction.
• You’re a good communicator. You’ve got excellent verbal and written English skills and you’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones. We want someone who can effectively communicate complex information clearly to a non WFM/technical audience.
• You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation. You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances
• You understand numbers. You’re keen to work with numbers and use them as a guide to solve problems but can also keep a human aspect in mind
• Lean knowledge to document and improve processes in a structured manner is preferred but not required

The *HIGHEST* paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

We’re looking for a Global Products Operations Senior Specialist to join our team, focusing on Assets or Cards Operations (Issuance) or Wise Platform within the Global Products Operations area:

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and convenient business solutions.

A Global Products Operations Senior Specialist's role is to support Product Teams as a representative of the Payment Operations organisation - to ensure that new and current products, features and processes scale efficiently and securely.

Here’s how you’ll be contributing to the Operations Team:

• Provide daily support to regional Payment Operations Teams with Global Products which include Cards Issuance or Assets or Platform and any other global products, features and processes that are born over time;
• Maintaining consistent and high level execution of recurring responsibilities within the designated domain;
• Work with regional Payment Operations teams, product managers and developers of multiple product teams to find solutions and opportunities for process optimisation;
• Coordinate new products/partners set-up, testing and launches from operational side;
• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in- and outside of the organisation (from Finance to Compliance and beyond);
• Own training, communication and documentation of Global Products Operations domains;
• Acting as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise;
• Act as first point of contact for global products in Payments Operations organisation as well as Product teams

This role will give you the opportunity to:

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!
• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 2000+ Wisers with 70+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

If you're interested in the position, please apply by submitting your CV and cover letter in one document, and answering the application questions.

In the cover letter, please bring an example of how you have contributed in your team or within the organisation to improve our current processes or of a project that you have led.

A bit about you:

• You have excellent written and verbal English skills
• You are flexible with your working hours to work with teams in different time zones
• You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision
• You enjoy owning your work and leading projects. You focus on accuracy, are independent and pay attention to every detail
• You are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the team
• You understand operational risks and are able to mitigate them proactively
• You’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to
• You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback
• You’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers
• Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn
• You have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work

Some extra skills that would be awesome:

• You have worked in a cross border team - know their challenges and how to overcome these
• You have a Payments / Cards Operations background
• You know how to use different processes improvements methodologies
• You have basic data skills and know where to find the supporting data for your projects
• If you are interested in the Cards Operations (Issuance) role, having card delivery-related expertise and knowledge is a bonus

We’re looking for a Payment Operations Analyst who is passionate about our mission of Money Without Borders to partner with our payment product teams to help drive data-driven and innovative growth decisions while helping to make our payment systems smoother and more efficient.

As a Payment Operations Analyst, you'll be driving our analytics efforts in the Payment Operations product team that balances the work between making our payment rails frictionless, borderless and enabling a smooth customer payment experience. You’ll also be a part of a wider team of over 100 Analysts! You’ll get to collaborate on cross-team projects, develop technical skills and bring ideas about how we can improve analytics across Wise.

Most importantly, you’ll collaborate closely with your product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission!

Your mission:

At Wise our mission is Money Without Borders - instant, convenient, transparent and eventually free. Whether our customers are sending money to another country, spending money abroad, or making and receiving international business payments, Wise is on a mission to make their lives easier and save them money.

Here’s how you’ll be contributing to the Payment Operations team:

• You’ll expose the vast data on our processes to the product teams across Wise in a meaningful and actionable way in which people can proactively access the information without friction or need for analyst assistance
• Proactively contribute to, own, create, track key metrics and results for your product team, keeping them accountable throughout the quarter
• Support senior analysts by conducting research, preparing reports, and visualisations
• Work with operational leadership in coming up with new features for automating and reducing our workload, preventing our financial risks and overall making our customer experience smoother
• Building the framework for managing risk, customer and payment agent experience
• Drive the discovery phase by scoping new opportunities and suggesting initiatives on Payment Operations through meaningful insights
• The role requires collaboration with Product, Engineers and Operations Team

This role will give you the opportunity to:

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money
• Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!
• Influence the team’s direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.
• Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists and product managers that you will work with and learn from.​​​​​​

A bit about you:

• You have strong quantitative skills. Ideally a background in statistics, maths, physics, engineering, or other scientific area
• You have extensive experience with SQL and, ideally with dbt and data pipelines.
• You have strong communication skills and an ability to translate business problems into analytical solutions
• You have an ability to structure business problems with minimal supervision and an ability to prioritise problems independently, as well as condense complex systems/ideas into simple-to-understand models
• Hustler-mentality. You can take work beyond the analysis and get things done
• You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data
• You have 3-4 YOE analysing data in a professional setting

Some extra skills that are great (but not essential):

• Experience with user-facing products and data
• Experience in data pipelines, ETL and dbt
• Knowledge of A/B testing.

A Bit About The Role
We are looking to hire an Associate Controller to join our Regional Finance team in Singpore! You will assist in growing our finance capabilities to steer the organisation in the right direction ensuring compliance with local accounting, regulatory and tax requirements. Note: This is a 12-month full time contract position based in Singapore.
Your Mission Will Include The Following Activities

• Work with Accounting, Regulatory Reporting team, Regional Controllers & Compliance teams to help deliver compliant and accurate reporting with clear definitions and change management.
• Compile monthly, quarterly and yearly reports for submitting to regulatory authorities. Support with ad-hoc financial reporting requests.
• Work with the Compliance team and Regional Controllers to provide financial data during regulatory examinations and financial audits.
• Help the Regional Finance team in performing day-to-day overview of legal entities, including analysing financial results and making sure necessary financial controls are performed.
• Work with other finance teams to ensure systems, controls and processes are prepared for regional requirements.

This Role Will Give You The Opportunity To

• Own your own path to success - you’ll have a high level of autonomy and responsibility.
• Expand your skills and develop for the future - help build efficient reporting and financial control processes and build experience that can take you to other exciting roles in the Finance team.
• Work in an international Finance Team and learn a lot about the Finance area, fintech and driving financial sustainability of a fast growing company

A bit about you

• Relevant experience in either financial controlling, financial audit, financial reporting or management accounting.
• Knowledge of IFRS and strong understanding of accounting principles.
• Experience in working with large datasets and building financial reports for businesses like ours.
• Dealt with internal or external stakeholders on a regular basis, communicating reports, definitions, requirements etc.

Skills

• Advanced financial reporting and analysis skills.
• You are accurate and detail oriented, great at finishing detailed jobs and meeting deadlines.
• You are a self-starter and can organise your own work.
• Able to communicate complex issues to all levels of internal and external stakeholders.
• Have an ability to move beyond Excel and dig into raw data.
• You get finance and accounting terminology and have the ability to understand the importance of tax and regulatory rules & frameworks.

Who are you?

• You have a passion for what we’re building at Wise.
• You are keen to roll up sleeves and get the job done.
• You are humble, comfortable operating with a high level of uncertainty, can act independently, be decisive and take responsibility.
• You are open to self-development, willing to gain experience, improve your skills and keen to learn new tricks.
• You are detail oriented, with ability to deliver and communicate complex areas on time and succinctly.
• You are able to work with multiple teams within and outside of finance as well as internationally on projects or ad hoc requests as required, with flexibility and a can do attitude.
• You feel passionate implementing your skills and knowledge in creation and improvement of controls framework and internal processes

The *HIGHEST* paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

The *HIGHEST* paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

The *HIGHEST* paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

We are looking to hire a Regional Controller to join our APAC Regional Finance team!
Based in Singapore, you will assist in growing our finance capabilities to steer the organisation in the right direction ensuring compliance with accounting, regulatory and tax requirements. You will have the opportunity to work with a wide range of stakeholders as well as be an integral part of the international finance team.

As Wise continues to grow, we need to grow our finance capabilities to:

• Help pilot the rocket ship. Controller capabilities are essential to steer the ship in the right direction, ensuring we comply with accounting, regulatory and tax requirements.
• Work with Regional Finance Lead, Regional Controllers, Associate Controllers, Reporting & Tax teams to ensure financial compliance, including controlling local audits, outsource firms and financial regulatory relationships.
• Be the regional team’s (Expansion, Compliance, Product & People) main point of finance contact in ensuring that all new entities, products, legislation etc are understood and finance is prepared for all changes, ensuring the customer product is understood and optimised for growth.
• Work with finance teams (Finance Implementation (Product) team and Group Accounting team) to ensure systems, controls and processes are prepared for regional requirements, with clear definitions and change management.
• Review monthly and quarterly financials to ensure all accuracy of your entities.

Experience:

• 10 Years of experience in either financial controlling, financial audit, financial advisory or management accounting, good knowledge of IFRS and mature financial controls in Singapore
• Experience in regulated environments (Mainly Singapore and other Asia markets) Fintech or Financial Services preferred.
• Experience in aspects of tax compliance matters, such as corporate tax, GST, TP etc.
• Experience in collaborating across functions to provide financial analysis, business performance in line with the company mission.
• You are a self starter and can organise your own work (you’ll get a lot of support but soon you’ll be the expert here).

Skills:

• Strong understanding of Financial Reporting, Control environment and Technical accounting (IFRS).
• You can take responsibility and make decisions independently, great at organising your own work schedule with little or no guidance.
• Able to communicate complex issues to all levels of internal and external stakeholders.
• Have an ability to move beyond Excel and dig into raw data.
• You get finance and accounting terminology and have the ability to understand the importance of tax and regulatory rules & frameworks.

Type of person:

• You have a passion for what we’re building at Wise and you will work on any financial requirements.
• You are keen to roll up sleeves and get the job done, we all do our own Excel still.
• You are proactive and take the initiative to get things done.
• You are humble, comfortable operating with a high level of uncertainty, can act independently, be decisive and take responsibility.
• You are open to self-development, willing to gain experience, improve your skills and keen to learn new tricks.
• You are detail oriented, with ability to deliver and communicate complex areas on time and succinctly.
• You are able to work with multiple teams within and outside of finance as well as internationally on projects or ad hoc requests as required, with flexibility and a can do attitude.
• You feel passionate about implementing your skills and knowledge in creation and improvement of controls framework and internal processes.

Note: This is a 12-month full time contract position based in Singapore.

A Bit About The Role
We are looking to hire an Associate Controller to join our Regional Finance team in Singpore! You will assist in growing our finance capabilities to steer the organisation in the right direction ensuring compliance with local accounting, regulatory and tax requirements.

Your Mission Will Include The Following Activities

• Work with Accounting, Regulatory Reporting team, Regional Controllers & Compliance teams to help deliver compliant and accurate reporting with clear definitions and change management.
• Compile monthly, quarterly and yearly reports for submitting to regulatory authorities. Support with ad-hoc financial reporting requests.
• Work with the Compliance team and Regional Controllers to provide financial data during regulatory examinations and financial audits.
• Help the Regional Finance team in performing day-to-day overview of legal entities, including analysing financial results and making sure necessary financial controls are performed.
• Work with other finance teams to ensure systems, controls and processes are prepared for regional requirements.
   

This Role Will Give You The Opportunity To

• Own your own path to success - you’ll have a high level of autonomy and responsibility.
• Expand your skills and develop for the future - help build efficient reporting and financial control processes and build experience that can take you to other exciting roles in the Finance team.
• Work in an international Finance Team and learn a lot about the Finance area, fintech and driving financial sustainability of a fast growing company

The *HIGHEST* paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

We’re looking for a hands-on and entrepreneurial Senior Business Development Manager, who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, helping deliver world class payment service solutions to our partners and their customers, powered by the Wise infrastructure.  

The role is based in our Tokyo, but you will also work closely with the Regional APAC and Global Wise Platform teams based in our offices around the world. You will also work closely with other functions, including product management, compliance & legal, implementation and engineering.

You will be a senior leader in our Business Development team in APAC, owning key commercial opportunities in Japan, driving initiatives to expand Wise Platform’s capabilities and building out Wise’s enterprise expansion footprint.

Your mission: 

• Work with the Wise Platform team to build, close and grow a strong pipeline of financial institutions and enterprises across our target verticals in Indonesia, driving revenue and volume growth for Wise.

• Be the business counterpart for product teams to unlock new verticals and flows in Japan through understanding painpoints, sizing opportunity and understanding regulatory / compliance nuances.  

• Work on projects and initiatives to improve our sales processes and approaches both within the APAC region and globally, such as helping iterate our pitches and messaging, our pricing strategies, go to market efforts - or anything else that helps drive growth.

A bit about you:

• You’ve sold cross-border payment solutions into banks or large enterprises; from sourcing to go-live with demonstrable examples

• You’ve held commercial targets in past sales roles

• You’re comfortable across different sales stages and can independently source deals to create a healthy sales pipeline

• You’re comfortable technically, helping clients solution across regulatory, compliance and fund-flow requirements to enable a use-case

• You’re hands on - happy to lead your own discussions as well as supporting our business development team with their pipelines

• You’re collaborative - and have worked across functional teams to unlock new verticals, new use-cases and new revenue opportunities

• You’re analytical - data driven on where the team should be spending time and on scoping, sizing, prioritising and driving opportunities

• You are mission-driven and customer-focused - looking for synergistic partnerships that will benefit the customer and contribute to the Wise Mission

• You are fluent in Japanese and English

Some extra skills that would be awesome:

• Comfortable working in a fast-paced environment

As a Sales Coordinator, you will play a pivotal role in supporting the success of our sales team by actively engaging in live opportunities and working on global initiatives to enhance our sales processes. Your focus will be on tasks such as data-focused presentations, tailoring pitch-decks, RFP submissions, working with cross-functional teams, ensuring alignment on deal timelines and more. You will be instrumental in supporting sales teams across markets from the top of the funnel all the way to deal closure. Your efforts will directly impact our ability to sell better, quicker, and larger deals.

 

Your Mission 

• Creating sales collateral, crafting compelling messaging, collaborating closely with product and pre-sales teams, and coordinating deal timelines to ensure internal alignment.

• Support the sales team on live opportunities by assisting in tasks such as creating data-focused presentations, tailoring pitch-decks, and participating in RFP submissions. 

• Supporting the sales team on key account lists and account plans.

• Collaborate with the wider sales operations team to impact global initiatives, adding resources and tools to empower selling individuals for more effective, efficient, and successful deals.

• Executing on various content and event strategies to effectively help create top of the funnel across APAC. 

 

About You 

• 2-6 years of experience in sales enablement role or GTM roles at an investment bank, consulting firm or SaaS.

• Able to structure pitches and sales collateral, through deep understanding of key clients, product capabilities and data insights.

• Able to extract and translate raw data into actionable insights and strategic recommendations for stakeholders. With ability to understand and write basic SQL queries.

• Excellent communication and interpersonal skills.

• Self-motivated and able to work independently with minimal supervision.

• Detail-oriented and organised with the ability to manage multiple tasks simultaneously.

• A proactive and creative thinker who can contribute fresh ideas to the team.

• Scrappy and entrepreneurial: You enjoy building and iterating, and don’t mind getting messy

 

Some Extra Skills That Would Be Awesome 

• Knowledge of CRM software (e.g., Salesforce) 

• Experience as part of a team selling to enterprises (multi-stakeholder deals). Part of an outbound sales motion with focus on consultative sales and account based marketing.

Short introduction

We’re looking for a Workforce Management Specialist to join our team in the Singapore office!

As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work.

We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds.

Your Mission

• Know exactly where SLAs and our metrics stand at any given time

• Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders

• Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve

• Introduce alternative forecasts when asked, based on the situation

• Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs

• Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices

• Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents

• Ensure your stakeholders are constantly aware of what you’re working on and how you’re supporting them, actively aligning on priorities and action plans

• Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives

• Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs

• Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation

• Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices

This role will give you the opportunity to

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission

• Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build

• Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.