Total 24 job vacancies by Singapore Business Federation

As a Senior Manager (International Business Services), you will be part of the International Business Division (IBD) of the Singapore Business Federation to help Singapore companies and SMEs Learn, Land and Localise overseas.

This position supports SBF International Business Division in four key functions: (1) Research and Analysis, (2) Project Management and Stakeholder Engagement, and (3) Partnerships and Marketing. (4) act as a key member of the secretariat team managing SBF committees related to Internationalisation.

You will also provide support to SBF management on any other tasks assigned.

Job Responsibilities

(1) Research and Analysis

This includes but not limited to:

• Conduct comprehensive market research to identify emerging trends, competitor analysis, and opportunities for Singaporean companies in international markets.
• Analyse market data, industry reports, and customer insights to inform strategic decision-making.
• Develop data-driven go-to-market strategies and framework tailored to specific industry sectors and target markets.
• Stay abreast of the latest marketing trends, industry developments, and best practices in international business.

(2) Partnerships and Marketing

This includes but not limited to:

• Develop a comprehensive partnership strategy aligned with company objectives and target audience.
• Research and identify potential partners and sponsors across various industries and sectors.
• Be involved in the outreach and negotiation process to secure high-impact partnerships and sponsorships.
• Craft compelling proposals that highlight the value proposition for potential partners.
• Manage all aspects of the partnership lifecycle, from initial contact to ongoing relationship management.
• Develop and execute co-branded marketing campaigns that leverage the strengths of both partners.
• Collaborate effectively with cross-functional teams to ensure successful campaign execution

(3) Project Management and Stakeholder Engagement

This includes but not limited to:

• Manage the secretariat function, facilitating collaboration and knowledge sharing among senior industry and market leaders.
• Develop and deliver impactful presentations on market trends and strategies to diverse audiences, including senior management and industry leaders.
• Collaborate effectively with internal and external (including overseas) stakeholders, fostering strong relationships to achieve departmental goals.
• Monitor and measure the effectiveness of implemented strategies, adapting and refining them as needed.

(4) Ensure accurate, timely and smooth corporate KPI reporting and updates

This includes but not limited to:

• Perform secretariat role for Internationalisation Action Committee (Quarterly Meeting), and track discussion progress for the committee
• Manage professional secretariat support senior for stakeholders in the committee
• Mid-term and full year corporate KPI reporting
• Quarterly management reporting

Job Requirements

• Bachelor's degree in Economics, Business Administration, International Relations, or a related field.
• Understanding of accounting, costing and budgeting concept is an advantage.
• Minimum 8 years of experience in a market research, partnerships and marketing strategy role.
• Proven track record of conducting in-depth market research, analysing data, and translating insights into actionable strategies.
• Strong analytical and critical thinking skills, with the ability to identify key issues and develop innovative solutions.
• Excellent communication and presentation skills, with the confidence to present complex information to diverse audiences, including senior leaders.
• Ability to manage multiple projects simultaneously, prioritise effectively, and meet deadlines in a fast-paced environment.
• Detail-oriented and highly organised, with a keen eye for accuracy and strong data management skills.
• Strong interpersonal and relationship-building skills with the ability to collaborate effectively with internal and external stakeholders.
• Self-motivated and positive attitude, excellent work ethic and a team player.
• A passion for international business and a strong understanding of the Singapore business landscape.

The role will be responsible for the implementation of a single, integrated, electronic direct mailer (EDM) system for the dissemination of all of Singapore Business Federation (SBF)’s EDMs. Working closely with the Information Technology and Membership Divisions as well as marketing representatives across the various Divisions, this role is integral to improving SBF’s efforts to market its events and activities. The incumbent would be expected to manage subscriber databases, analyse performance metrics, provide insights for improving EDM effectiveness, as well as ensure consistent brand messaging and enhance customer communication through email channels.

Job Responsibilities:

• Lead the implementation of marketing technology tool (through requirements gathering, selection and execution management) that is aligned with SBF’s goals and objectives.
• Possess working knowledge of audience segmentation and campaign optimisation.
• Map out the customer journey based on personas and collaborate with internal teams to conduct audience segmentation/targeting to enhance overall customer experiences and ensure consistency with the overall digital experience across SBF’s platforms.
• Support internal users in maintaining and troubleshooting issues on platforms.
• Assist in creating and maintaining detailed, accurate performance reports on email campaigns.
• Be the subject matter expert for email marketing related matters, including how email marketing campaigns should be carried out vis-a-vis the improvement of entire SBF’s email marketing efforts.
• Provide strategic counsel to internal teams to ensure that email campaigns are aligned to SBF’s narrative and compliant with Personal Data Protection Act.
• With more than 6 years of experience in email marketing, managing email marketing systems and hands-on experience with marketing automation tools.
• Possess web, graphics and UX background
• Familiar with agile marketing and able to adapt to changing processes
• Good copywriting skills, an eye for design and able to produce creative assets using Canva or other relevant design software(s).
• Preferably experienced working in a central marketing/comms unit providing guidance to business unit marketing representatives
• Preferably experienced in design thinking and agile scrum practices

Job Requirements:

• Ability to manage ambiguity, navigate complexity and perform under pressure.
• Strong project management skills and proactive in driving projects with minimal supervision and adherence to tight timelines.
• Collaborative, adaptable with strong stakeholder management skills

This position will be a 6 to 9 months contract.

We are seeking a skilled and experienced Sustainability Advisor to join our team and provide guidance to small and medium sized businesses on sustainability related tracking, measurement, and compliance reporting matters as well as to provide guidance on pathways towards improving their sustainability performance. The ideal candidate should have a strong background in sustainability practices, possess excellent analytical skills, and demonstrate the ability to communicate effectively with diverse stakeholders.

Job Responsibilities

• Advise small and medium sized businesses on the development and implementation of sustainability tracking and measurement systems.
• Guide businesses in understanding sustainability compliance requirements and reporting frameworks.
• Advise businesses on sustainability best practices, assessments required to identify areas of improvement and the development of mitigation action plans.
• Stay informed about emerging trends, regulations and technologies in the field of sustainability.
• Suggest areas of competency gaps that small and medium businesses face in improving their sustainability performance.

Job Requirements

• Bachelor’s degree in environmental science, sustainability, business management, or a related field. Master’s degree is a bonus.
• Minimum of 3-5 years of practical experience in sustainability consulting or related roles
• Knowledge of carbon accounting methodologies such as GHG Protocol and familiarity with ISO 14001, 14064
• Strong understanding of sustainability principles, frameworks, and reporting standards (e.g. GRI, SASB, CDP)
• Proven track record in developing and implementing sustainability tracking and measurement systems
• Familiarity with relevant environmental and social regulations and compliance requirements
• Excellent analytical skills with the ability to interpret data and identify trends
• Effective communication and presentation skills, with the ability to convey complex information to diverse audiences.

The prospect is expected to conduct quantitative and qualitative research as well as provide leadership and guidance to junior team members in the analyses of findings to address issues of concern to businesses. Amongst others, these include curating both primary and secondary data to support evidence-based output, deriving insights and business implications from data, and managing the conduct of research across geographical markets and business subject matters.

Job responsibilities:

• Provide leadership and guide the other member(s) of the team to identify, analyse and address issues of concern to businesses.
• Gather feedback to understand and identify the needs, concerns and future plans of businesses through surveys, quick polls and focus group discussions.
• Plan and manage the conduct of research in different geographical markets and a broad range of issues related to internationalisation, with the ability to chart trends and track indicators across markets. This includes planning and managing the conduct of internationalisation surveys.
• Conduct research and analysis on issues of concern facing significant segments of SMEs and the wider business community.
• Conducting workshops and focus group discussions, including the conduct of qualitative interviews and documenting case studies to showcase successful SMEs and provide guidance on best practices.
• Producing topical research reports, newsletters, economic write-ups and commentaries, and other in-depth market studies.
• Engage and work with the business community and relevant stakeholders to identify policies and programmes that should be put in place or changed to create a more pro-enterprise environment.
• Collaborating and liaising with government agencies, think-tanks, trade associations, business chambers and the business community at large.
• Work closely with respective business units (especially those related to internationalization) to understand and distil key areas of interest and concerns.
• Presentation of findings to Council members and other internal and external stakeholders at relevant platforms.

Job requirements

• Degree in Economics, Statistics, Finance, Business or a related discipline.
• 6-8 years of work experience, with more than 5 years of work experience in a research or policy formulation role.
• Strong analytical, consultation, facilitation, planning, research and presentation skills.
• Knowledge in the use of any of the following data science tools would be looked upon favourably: SPSS, Power BI, Tableau, R, SPSS and Python.
• Ability to present research and data findings in an easily understandable format that appeals to the business community.
• Strong written and communication skills, with the ability to effectively engage and reach out to external stakeholders and businesses at various levels.
• Proficient in organising, facilitating and leading focus group discussions and in-depth interviews.
• Have a good understanding of our Government’s policies, programmes and schemes for businesses as well as government regulations that impact businesses and have a passion in helping Singapore businesses.
• Comfortable in handling multiple tasks and projects.
• A self-starter and an effective team player.

To process daily incoming payments from customers and ensure that all outstanding balances are properly accounted for. To handle communication with members through emails and phone calls, addressing any queries or concerns they may have regarding their accounts and resolving issues in a timely manner, and preparing letters and forms related to accounts receivable.

The role also involves handling the issuance of monthly and yearly bulk credit notes for subscription fees.

Job Responsibilities

• Process cheque and cash received daily.
• Record of GIRO/TT/Credit Card payment received.
• Handle bulk issuance of monthly & yearly subscription fee credit notes.
• Handle emails & phone calls from members.
• Prepare letters & forms (Accounts Receivable matters) for members and banks.
• Other ad hoc duties assigned include reception duties.

Job Requirements

• Preferably 1 to 2 years of relevant working experience
• Able to work physically in office, good interpersonal skills and pleasant personality.
• Ability to work under tight deadlines and multi-task

Note: This is a short-term contract role. Renewal will be assessed at the end of the term.

The Assistant Manager/Manager is part of the dynamic Membership Operations and Services (MOS) team responsible for day-to-day membership operations and relations.

The main duties of the Team include the invoicing and collection of membership subscription fees, recovery of arrears from members, processing membership exemption applications and tracking exemption cases, promoting associate membership and processing applications, managing enquiries from members via hotline and email as well as from internal colleagues and external agencies on membership-related matters, and managing and updating members’ database.

The MOS Team also organises members’ orientation and annual general meeting as well as partner with government agencies and other relevant stakeholders to conduct outreach briefings for members.

Job Responsibilities:

• Develop marketing plans and collaterals for promotion of associate membership to companies and Trade Associations and Chambers (TACs).
• Initiate membership promotion efforts, coordinate marketing activities, handle enquiries, and monitor effectiveness of marketing outreach exercises.
• Process and review new applications for Associate membership including follow up with companies, invoicing and onboarding of new members.
• Process and review applications for membership exemption and track exemption cases.
• Manage internal and external enquiries on membership matters.
• Manage updating of members’ records and engagements in the membership database system.
• Organise members onboarding and outreach events such as orientation, networking and webinars.
• Any other tasks as assigned by management.

Job Requirements:

• At least 3 to 5 years of relevant working experience.
• Strong organisational skills and detail oriented.
• Good interpersonal skills and able to be flexible.
• Excellent communication skills (written and oral) including ability to engage diplomatically and effectively with members and different stakeholders.
• Resourceful and ability to multi-task and prioritise work.
• Proficient in MS Office, especially in Excel, PowerPoint and Word and any other relevant tools such as Canva, etc.

Reporting to the Lead Manager, HR & Transformation Division, this role will support various HR functions, focusing on recruitment, onboarding, offboarding, training operations, and acting as the Netsuite Admin for HRTD. This role also involves collaborating with different departments to ensure the smooth execution of HR processes.

Job Responsibilities:

• Assist with the recruitment and onboarding procedure of new employees and interns, including but not limited to screening candidates, scheduling interviews, tracking new hires' document submissions, preparing welcome kits, and collaborating with internal stakeholders on seating arrangements and system access.
• Support training administrative duties, including but not limited to registering for courses, maintaining accurate and up-to-date training records, tracking post-training evaluation records, preparing simple training reports, and providing logistical support for in-house training.
• Update staff details in the Finance System.
• Process invoice payments for HR & Transformation Divisions, such as training invoices in the Finance System.
• Assist in the offboarding procedure of employees and interns, including but not limited to tracking offboarding documentation and the return of assets.

Job Requirements:

• At least 2-3 years of experience in HR/admin portfolio.
• Attention to detail and accuracy in handling HR documentation.
• Strong organizational and coordination skills.
• Familiarity with Netsuite administration is an advantage.
• Self-driven professional with a high degree of integrity.
• Work Schedule: 2 days per week (Mon to Fri) from 8:45 am to 6 pm

The Assistant Director/Senior Manager will be responsible to lead the implementation and maintenance of the membership management system including members database and online portal as well as events management and customer relationship management systems to ensure efficient internal operating processes and enhanced customer service and experience. In addition, the person will take a leading role in managing various membership operational functions as tasked by management.

Job Responsibilities:

1. User project lead for the Federation’s membership management system including members’ database and online portal, events management and customer relationship management system, collaborating closely with internal divisions on users’ requirements, procurement and testing, as well as systems implementation and maintenance. The person will lead in the following:

• Collaborating with external vendors, internal stakeholder divisions (users) and IT Division to develop business requirements for sign-off.
• Tracking, highlighting areas for action and managing resolution of issues.
• Managing project timelines and activities.
• Managing communications to stakeholders and coordinating users training.
• Overseeing the ‘go-live’ and handover of completed project and working with IT Division and other internal stakeholders on maintenance of the systems.
• Managing change requests by users for enhancement of systems.
• Providing status reporting to management and proposing recommendations for management’s approval.

2. Manage selected membership operational functions and optimising processes to deliver quality membership services to members, in collaboration with the operations team. Duties include the following:

• Reviewing operational processes for efficiency.
• Providing operational direction and support to the team in processing of membership applications and exemptions, collection of membership fees, updating of membership records, growing the associate membership base and fielding members’ enquiries on membership.
• Any other tasks relating to membership operations & services as assigned by management.

Job Requirements:

• At least 5 years of relevant working experience in project management and business operations management.
• Excellent organisational skills, meticulous and detail-oriented
• Strong time management skills with the ability to multi-task and prioritise workloads.
• Good interpersonal and communication skills (oral and written), including ability to engage effectively with both internal and external stakeholders.
• Self-motivated, independent and a good team player.

The Policy & Planning department in SBF engages and partners with stakeholders from businesses, trade associations and chambers, and government agencies to co-develop policy positions and advocate for pro-enterprise policies to support the needs of the Singapore business community.

The Manager plays a key supporting role in developing policy recommendations and driving partnerships through key engagement activities with external stakeholders.

Job Responsibilities

• Support the development of policy papers and recommendations concerning issues of interest and concern to the business community. These topics include but are not limited to macroeconomic review and emerging opportunities, talent development and workforce resilience, and sustainability and ESG (environmental, social, and governance) priorities.
• Work with the business community and relevant stakeholders on collaboration initiatives or projects for ecosystem and industry development.
• Conceptualise and organise key events such as ministerial dialogues, fireside chats, and company visits to facilitate engagement and interaction between private and public sector stakeholders.
• Support the review of SBF’s strategic direction and increase the visibility of SBF’s corporate achievements to better articulate our value to our stakeholders and members.

Job Requirements

• At least 5 years of relevant working experience in the private or public sector on policies related to businesses or in policy development roles will be an advantage.
• Good understanding of and interest in the key concerns and challenges of the Singapore business community, especially SMEs.
• Awareness of government policies and programmes to support businesses.
• Proactive and possess the drive and resourcefulness to come up with meaningful recommendations.
• Able to work well in a team and as an individual contributor.
• Good interpersonal communication skills.

Note: We are looking for Assistant Manager to Lead Manager and job level offered will commensurate with experience.

This role leads the International Relations function of SBF, working closely with the Singapore business community to develop and forward its interests for cross-border trade and investment policies and regulations at international platforms such as the APEC Business Advisory Council, International Chambers of Commerce (ICC), Business 20, World Trade Organisation, East Asia Business Council, and Asia Business Summit.

Job Responsibilities:

• Investigate issues of concern and interest to the Singapore business community, co-create solutions, and champion them at international platforms, particularly about trade and investment.
• Develop policy positions and formalise these through written papers and presentations.
• Take part and coordinate with participating business leaders as the focal point for the Singapore delegation at international conferences and summits such as the APEC Business Advisory Council (ABAC), International Chambers of Commerce (ICC), Business 20, World Trade Organisation (WTO), East Asia Business Council (EABC), and Asia Business Summit (ABS).
• Coordinate and maintain the relationship with business leaders and other partners in the Singapore business community.
• Other duties as assigned.

Job Requirement:

• A degree with at least 5 years of working experience, with experience in advocating for the interests of companies on overcoming the barriers in international trade policies and regulations in the areas of trade and investment, trade in services, digital economy, customs and trade facilitation, and trade finance.
• A good understanding of Singapore companies’ interests and concerns concerning the above-mentioned topics.
• Good analytical, planning, consultation, communication and facilitation skills.
• Results-oriented with multi-tasking capabilities.
• Strong drive and proactive self-starter.
• Able to work well in a team and as an individual contributor.
• Able to travel frequently.

Note: Position offered will be commensurate with experience.

We are seeking dynamic professionals to join us as Market Advisor for the Middle East and Africa region. The position offered will commensurate with your experience.

Your mandate is to partner Singapore companies on their internationalisation journey, by helping them take the first step overseas, advising on the latest developments and sectoral opportunities in the overseas markets, facilitating their businesses to enlarge their global footprint, and providing assistance in strengthening their foothold in foreign markets.

Together with a team led by the Director, you will design and execute activities and events for companies to learn about trade and investment opportunities, land with in-market partners, and localise for long-term sustainability and success. You will be given a portfolio of geographic markets to oversee. Additionally, you will be expected to undertake secretariat duties and participate in organization-wide and/or department projects.

Job Responsibilities:

1) Support SBF Global AEMEA to organise and deliver events for excellent customer experience. This includes but not limited to:

• Facilitating discussions with internal departments to understand requirements and details of SBF Global events, providing professional input as appropriate
• Planning and organising SBF Global events with attention to resource, financial and time constraints and interfacing in line with budgetary controls
• Ensuring that events are conducted with the standards befitting the SBF Global brand
• Collate, compile and report data relating to event participation for reporting and analysis
• Engagement of external vendors and procurement of minimum 3 quotes to obtain best pricing comparison for SBF’s hiring of external services.
• Manage relations with external vendors to ensure timely delivery of the serviceInitiate and conduct research on markets, and identify key findings that have implications for companies, industries, or the Singapore business community in general. Research may include secondary (e.g. desktop reviews) or primary (e.g. in-market studies) research methods
  Operationalize activities aimed at building awareness of portfolio markets, and/or motivating action by member companies; activities include, but are not limited to: Symposiums, Business Forums, Roundtables, Seminars/Webinars, Workshops, and outgoing Business Missions
  Contact potential Singapore companies to speak on their international growth plans and assist in making appropriate introductions to potential overseas counterparts and facilitating their discussions
  Identify and cultivate relationships with local and overseas market entry partners to build SBF’s eco-system to strengthen our capabilities and knowledge in the overseas markets and access to local network
  Provide market advisory, B2B matching and following up on leads to achieve optimal outcome of closure of Project facilitations
  Curate and plan activities to drive up market awareness and sectoral opportunities for Singapore companies in the overseas markets

2) Provide operation and logistics support to SBF Global events to ensure that the event is run smoothly which will include the following responsibilities but not limited to:

• Booking and setting up of event venue
• Procurement of vendors and logistics items
• Managing vendors to ensure timely delivery of products and services
• Handle event enquiries
• Ushering guests
• Manage registration (virtual or physical)
• Supporting webinar operation
• Perform proper financial and non-financial documentation
• Assist with claim processing
• Perform SBF billing for activities and follow up with companies for timely payment
• Collation of companies’ information, participant forms, visas, flight tickets, and working with external vendors for mission brochure printing and art layout
• Uploading of AEMEA activities into the Electronic Direct Mailing (EDM) via the SBF IMIS system to be circulated to SBF membership
• Assist in email blasting for marketing of events

3) Secretatiat. This includes but not limited to:

• Write country briefs and talking points for internal stakeholders
• Hosting of political office holders and attending events
• Maintain and build positive relationships with key stakeholders; and provide administrative support where required. Identified stakeholders include, but are not limited to: Business Councils, Business Groups, Trade Associations and Chambers in Singapore/overseas and SBF members

Job Requirements:

• Preferably with at least 3 - 5 years of in market relevant experience
• Strong verbal and written communication skills in English
• Applicable 3rd language is an advantage
• Excellent time management and communication skills
• Ability to manage multiple projects independently
• Self-motivated, independent and a good team player
• MS Office proficiency and experience with project management applications is a plus

SBF’s SBI is the Programme Manager for 4 Career Conversion Programmes. Under these programmes, SBI’s role is to market and manage the end-to-end process of the Career Conversion Programmes (CCPs).

You will play a critical role in driving the awareness of CCPs, managing outreach activities and processing applications to ensure the key deliverables for the programmes are met.

Job Responsibilities:

1. Manage and Market the CCP programmes in accordance with the deliverables

• Create awareness of CCPs through EDMs, SBF website and other marketing channels
• Answer enquiries on CCP programmes
• Keep track and follow up with leads

2. Manage administrative matters such as:

• Assist companies with the required documentation needed for the programme.
• Ensure proper documentation for the programme funding are in place
• Ensure proper tracking on the number of companies and participants for the programme

3. Other administrative matters related to the programme

Job Requirements:

• Minimum 3 years of working experience
• Strong drive, proactive self-starter with creative mind
• Able to work within stipulated guidelines and deadlines to meet set objectives
• Service Orientation towards both internal and external customers’ needs
• Positive and collaborative mindset, strong teamwork
• Strong drive, proactive
• Creative thinking

Job Summary:
Provide an overview of the primary purpose an function of this job.

• New Finance System Implementation
• Monitor and enhance the performance and functionality of the Finance System
• Assist the Finance team with rolling forecast and budget

Job Responsibilities:

• Support the implementation of the new financial system
• Point-of-Contact and align the requirements from internal stakeholders (staff across different departments) and external parties (auditors, vendors)
• Manage timelines, track milestones/deliverables, and ensure the plans are in sync with the organization’s expectations
• Support discussions with all stakeholders and provide secretarial support to the discussions
• Support coordination with DTS colleagues on UAT testing and maintenance of the developed system
• Assist in the Phase 2 implementation of the AR function in AMS/EMS
• Monitor and control the usage of system licenses and liaise with DTS to assign licenses and roles
• Support and resolve back-end issues
• Collect feedback from users to enhance the system
• Create and link up Rolling Forecast & Budget templates
• Handle any ad hoc Finance duties as assigned

Job Requirements:

• Degree / Diploma
• 2 to 3 years experience
• Experience with Oracle Netsuite and/or Microsoft NAV System

We are seeking dynamic professionals to join us as Market Advisor for the Southeast Asia and Pacific region.

Your mandate is to partner Singapore companies on their internationalisation journey to the Southeast Asia region, by helping them take the first step overseas, advising on the latest developments and sectoral opportunities in the Southeast Asia markets, facilitating their businesses to enlarge their global footprint, and providing assistance in strengthening their foothold in the overseas markets.

Together with a team led by the Director, you will design and execute activities and events for companies to learn about trade and investment opportunities, work with in-market partners and help Singapore companies to localise for long-term sustainability and success. You will be assigned a portfolio of Southeast Asia markets to support and undertake secretariat duties and participate in organisation-wide and/or department projects.

Job Responsibilities:

• Initiate and conduct research on the assigned portfolio of markets, and identify key findings that have implications for the Singapore business community in general. Research may include secondary (e.g. desktop reviews) or primary (e.g. in-market studies) research methods
• Produce country briefs and talking points for internal stakeholders
• Operationalise activities aimed at building awareness of portfolio markets, the activities include, but are not limited to: Symposiums, Business Forums, Roundtables, Seminars/Webinars, Workshops, and outgoing Business Missions/Overseas Market Workshop Trips
• Engage Singapore companies for their international growth plans and assist in making appropriate introductions to potential overseas counterparts and facilitate discussions
• Identify and cultivate relationships with local and overseas market entry partners to build SBF’s eco-system to strengthen our capabilities and knowledge in the overseas markets, and access to local network
• Provide market advisory, B2B matching and following up on leads to achieve optimal KPI outcomes
• Curate and plan activities to drive market awareness and sectoral opportunities for Singapore companies in the overseas markets
• Build positive relationships and provide secretariat support where necessary for with key stakeholders, eg. Business Council/Business Group Members, Trade Associations and Chambers in Singapore/overseas markets and SBF member

Job Requirements:

• At least 4 years of relevant experience in international business development or international marketing with experience in Southeast Asia markets
• Excel in target driven environment
• Good understanding of business processes and organisational disciplines
• Ability to assess business performance and strategies through such means as analyses of financial reports
• Good writing skills for country briefs and talking points
• Ability to research and understand situational factors impacting internationalising businesses such as political issues, social developments, and environmental concerns
• Inquisitive, open to new ideas, a self-starter who is adaptable to new situations and able to multitask
• Respectful of cultural, political, and socio-economic differences and diversity, and can lead communications and collaborations effectively with internal and external stakeholders
• Excellent organisational skills to set priorities and meet goals
• Good team player who can take lead in your assigned portfolio and support other colleagues in the respective work streams

The Country Head’s mandate is to partner with Singapore companies on their internationalisation journey, whether it’s helping them take the first step overseas, advising on the latest developments and sectoral opportunities in the overseas markets, facilitating their businesses to enlarge their global footprint, providing assistance in strengthening their foothold in foreign markets. Together with a team led by the Director, the Country Head designs and executes activities and events for companies to learn about trade and investment opportunities, land with in-market partners, and localise for long-term sustainability and success. He / She will be given a portfolio of geographic markets to oversee. Additionally, he/she is also expected to undertake secretariat duties and participate in organisation-wide and/or department projects. He/she will also provide guidance and direction to the designated regional team.

Job Responsibilities

1. Leadership

• Lead, train and guide regional team members to achieve KPIs
• Initiate and plan research on markets, and identify key findings that have implications for companies, industries, or the Singapore business community in general. Research may include secondary (e.g. desktop reviews) or primary (e.g. in-market studies) research methods

2. Relationship management. This includes but is not limited to:

• Forming and maintaining connections with companies and political officeholders
• Gain in-depth knowledge of assigned regions
• Resolve complaints effectively and quickly
• Upselling and cross-selling other SBF activities and departments

3. Support SBF Global AEMEA to organise and deliver events for excellent customer experience. This includes but is not limited to:

• Facilitating discussions with internal departments to understand requirements and details of SBF Global events, providing professional input as appropriate
• Planning and organising SBF Global events with attention to resource constraints and budgetary controls
• Collate, compile and report data relating to event participation for reporting and analysis
• Manage relations with external vendors to ensure timely delivery of the service
• Initiate and conduct research on markets, and identify key findings that have implications for companies, industries, or the Singapore business community in general. Research may include secondary (e.g. desktop reviews) or primary (e.g. in-market studies) research methods
• Operationalise activities aimed at building awareness of portfolio markets, and/or motivating action by member companies; activities include, but are not limited to: Symposiums, Business Forums, Roundtables, Seminars/Webinars, Workshops, and outgoing Business Missions
• Contact potential Singapore companies to speak on their international growth plans and assist in making appropriate introductions to potential overseas counterparts and facilitating their discussions
• Identify and cultivate relationships with local and overseas market entry partners to build SBF’s eco-system to strengthen our capabilities and knowledge in the overseas markets and access to local network
• Provide market advisory, B2B matching and following up on leads to achieving optimal outcome of closure of Project facilitations
• Curate and plan activities to drive up market awareness and sectoral opportunities for Singapore companies in the overseas markets

4. Provide operation and logistics support to SBF Global events to ensure that the events are organised smoothly which will include the following responsibilities but not limited to:

• Pre and post event, virtual and physical, processes such as booking and setting up of event venue, logistics, event enquiries and registration, event marketing, managing vendors
• Perform proper financial and non-financial documentation, as well as billing tasks
• Collation of companies’ information, participant forms, visas, flight tickets, and working with external vendors for mission brochure printing and art layout
• Manage Electronic Direct Mailing (EDM) of the events

5. Secretariat

This includes but not limited to:

• Write country briefs and talking points for internal stakeholders
• Hosting of political office holders and attending events
• Maintain and build positive relationships with key stakeholders; and provide administrative support where required. Identified stakeholders include, but are not limited to: Business Councils, Business Groups, Trade Associations and Chambers in Singapore/overseas and SBF members

Job Responsibilities

• A minimum of 8 years relevant work experience as of which 4 years in management
• At least 3 years overseas experience and posting is preferred
• Good understanding of business processes and organisational disciplines
• Ability to research and understand factors impacting the international business environment
• Ability to handle cross cultural differences in a respectful manner and can communicate effectively with internal and external stakeholders
• Inquisitive, open to new ideas, a self-starter who is adaptable to new situations and able to multitask
• Good organisational and coordinating abilities, and good interpersonal skills
• Self-motivated and a good team player who can take lead in assigned portfolio and support other colleagues in the respective work streams
• Strong verbal and written communication skills in English