Total 58 job vacancies by Opus It Services Pte Ltd

Job responsibilities

· Work closely with Project Manager and System lead on project deliverables.

· Support System lead on ‘technical work-preparations’ such as engineering design, proof of concept, design documents

· Liaise with vendor to define the scope of work and maintain coordination on technical matters and developments.

· Install and configure equipment such as Industrial PC, CCTV, router and network switch and other electronic equipment

· Evaluate quality and performance on computers, networks and software

· Investigate faults that flag out in the system and Utilization of Technical Manuals from Manufacturers to Troubleshoot Systems

· Conduct acceptance test with customer

· Other duties as assigned in accordance with project demands

· Require to travel to different site (Transport claimable)

Requirements

· Diploma and above

· Work location: Jurong area

Key Responsibilities

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)

· Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations

· When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.

· Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups

· Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements

· Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.

· To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.

· Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems

· Support the senior team members in the management, reporting, and co-ordination of day-day tasks

· Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations

· Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided

· Report and escalate to the next level those problems which cannot be fixed

· Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations

· Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems

· Conducts the analysis, definition, documentation and testing of application & systems enhancements

· To provide onsite support to Users during the cutover of the services

· Continuously identify and document lessons learnt, known errors and operational knowledge for improved services

· When/where required, be contactable for escalations and support, on and on-call standby basis during out of office hours.

Requirements

· Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.

· Unix / Linux Certification

· VMWare Certification

· ITIL Foundation v3 Certification

Candidate prefer to have at least 3 years IT experience in following technologies:

• Operating System: RHEL 6/7, RHEL HA ,Windows Data center 2016 with clustering
• Hardware: HP DL360 Gen 9, DELL R430XD, DELL R730XD / equivalent
• Virtualization: ESXi, VMWare vsphere 6, VMware vCentre, VMware SRM Standard
• MQ: MQ v8, MQ IPT, MQ Clustering, IBM License Manager
• Web: Apache Web Server, Apache Tomcat Application Server
• Monitoring tools: NagiosXI, NagiosLog, eG Monitoring suite
• Firewall: Palo Alto 850 & PA-5220 (equivalent), Checkpoint Firewall (equivalent)
• Load Balancer: F5 BIG-IP LTM i2600
• Vulnerability Manager( IBM Qradar All-in-one console, Event collector), Waterfall MQ Agent (Waterfall for IBM Websphere MQ)
• CA Server Luna HSM, Aruba Clearpass,SafeNet Network HSM, SecurityToken, Nessus Manager, Nessus Security Centre
• Mcafee Advanced Security Suite, Mcafee ePolicy Orchestrator
• Storage: DELL EMC Unity 400, 300
• Backup: EMC Data Domain with DD Boost & DD Replicator, DELL EMC Networker, Veritas System Recovery
• Other Technologies: RedHat Satellite/ Spacewalk, DHCP, TFTP, Mail, Squid (WEB Proxy),NFS, Active Directory,DNS,NTP,Yum repo, IPA, SysLog servers
• Airline experience and/or ATI know-how
• Application support in previous roles including health checks, restarts, Problem investigation in error logs, Fault reporting, Fault recreation on Staging Environment
• Monitoring tools administration
• Perform Incident, Problem, Change management for hardware, software
• Perform application release management
• Perform preventive maintenance
• Perform root cause analysis when required
• JAVA Debugging, Scripting Languages: PERL, BASH , PYTHON
• Support and administer network and security environments in line with IT security policy
• Upgrade network, security equipment to the latest stable firmware releases
• Support and administer Storage, Backup environments in line with company standards
• Storage and Backup administration in previous roles including health checks, Problem investigation in error logs, Fix PROD issues, Fault reporting, Fault recreation in Staging Environment
• Monitor, Provide Storage and Backup performance statistics and reports when required
• Perform adhoc system backup and recovery when required
• Work with 3rd party vendors to fix the HW issues including replacements when needed
• Involve in DC Failover Testing
• Ability to organize the activity and to take ownership of issues until resolution

The Technical Lead will be a key member of the data engineering team. He/she will support the delivery team in designing technology solution to help address complex business and process challenges in client organisation. He/she will ensure the proper and smooth implementation of the technical design.

Job Responsibilities

· Collaborate with project team and client to determine business requirements and environment.

· Provide guidance and quality assurance of development-related project deliverables such as performance, scalability, usability, security, integration complexity and operational costs.

· Assist in proposal development, proof of concepts and provide proposal cost estimation.

· Engage stakeholders to explain the rationale of architecture’s selection, technology choice and integration solutions.

· Provide support and clarification to data engineering teams if there are queries on the technical specification.

· Identify opportunities to improve productivity and optimise / automate processes via the adoption of new technologies or other means.

· Help resolve technical problems as and when they arise

· Coach, develop and supervise team members.

Job Requirements:

· A minimum bachelor’s degree in Computer Science or related fields.

· Managed at least 2 to 3 end-to-end data warehouse / data lake / data visualisation implementation

· Possess 5 or more years of Enterprise Data Management experience.

· Proficient with at least one of the following technologies: Informatica, SSIS, SQL Skills, SQL Server, Azure Data Factory, Data Warehouse, ETL Framework.

· Possess excellent knowledge about: Power BI, Qlik Sense, MicroStrategy, SAS and Tableau. Preferably possess a good knowledge of AWS/Azure services, Hadoop Ecosystem, Data APIs, Unstructured Data and Data Modelling.

· Able to lead multiple teams and effectively work under pressure when there is an escalated demand in project lifecycle.

· Excellent stakeholder management and influencing skills covering colleagues, partners/vendors.

· Strong problem solving, quantitative and analytical abilities.

· Excellent communication, presentation, collaboration, and delegation skills.

· A client-centric, outcome driven and quality focused team player

· Singaporean only

Primary Purpose:

Provide 24 by 7 IT Support for client machines, operating system, and software for MediaCorp users in the areas of:

· PC preparation, deployment and setup for Windows OS and MAC OS

· Software installations

· Printers and mobile devices support for enterprise services

· Problem diagnosis and resolution on computers and Enterprise services

· Documentation of processes procedure and best practice for knowledge sharing

· Asset Management - enroll issued assets and update returned assets in the Asset system and ensure user acknowledgement of the issued asset.

· Vendor coordination for computer servicing and deliveries

· End user training for new hires and on implemented services

· Responsible to consolidate, maintain and streamline organization knowledge management systems and processes.

· Ensure compliance of endpoints on patch management system. Coordinate with internal team to handle endpoint patch management utilizing Microsoft Intune or IBM Bigfix.

· Facilitate the Video conferencing needs used in organization, seeking to improve and increase user satisfaction to deliver an excellent user experience.

Job Requirements:

· Experience in providing remote and onsite support to end users across an enterprise environment and escalate issues quickly when appropriate

· Able to interact with users to troubleshoot issues and possess strong problem-solving skills to resolve complex technical issues

· Able to provide end user training and coordinate with vendor on hardware related issues

· Able to work under pressure and have effective time management and planning skills

· A confident, positive and outgoing person with natural enthusiasm and the ability to be assertive when required.

· Display good communication skills, both verbal and written.

· Fulfill any additional tasks assigned by the supervisor.

Technical skillset required:

1. Hardware troubleshooting and support for Microsoft Windows Client OS (Windows 10/11) x64 and MAC OS is a must.

2. Possess technical knowledge and experience with Microsoft technologies (Active Directory including Azure AD, MS365, Intune Endpoint Management, MS Teams and Sharepoint) and MS security technologies (MS Defender and Bitlocker)

3. PC deployments & setup

4. Software installation, configuration, and troubleshooting

5. Printers and mobile device support

6. Networking Troubleshooting (added Advantage).

7. IBM Bigfix (or equivalent MS SCCM) knowledge and experience in Operating System Deployment (OSD) creation & troubleshooting and experience in application/software packaging, application patching, create and query is an added advantage.

8. Experience in BMC Remedy ITSM ticketing system is an added advantage.

9. Jamf Pro MAC endpoint management tool experience is a plus

10. Capability to read and write technical documentation.

Working hours: Day shift : 8:30am to 6pm

Night shift : 2:30pm to 12am - Engineer will be rostered on night shift duty for 2 weeks or 10 days per month.

Standby Support: Rostered during after office hours for 1week every 2months, from 12 midnight to 8am next working day, weekends & public holidays. Weekly rotation among 7 engineers.

Onsite NOC Engineer is responsible for Network support for LAN/WAN/Firewall (24x7 Shift based) Operational tasks: incident, request and changes meeting customer’s requirements and Service Level Agreements (SLA).

The activities include:

• Monitoring Alerts sent by Monitoring Tools
• Work at heights (Training provided)
• Log, update and Progress tickets to resolution
• Perform daily level health check for in scope infrastructure.
• Work hand to hand directly with customer at site to handle queries, investigate incidents reported, resolve the incidents, apply fixes.
• Perform level 1 basic troubleshooting for the Network based on the Work Instruction by Level 2 Engineers.
• Escalate to next level engineers across platform if the incident/problems cannot be resolved.
• Create Reports and meeting (daily, monthly and adhoc)
• Work with vendors to engage and resolve technical issues
• Maintain and update CMDB or Asset list
• Follow-up next level engineers for the outstanding tickets
• Follow escalation matrix during critical incidents or issues attention.

To assist the Team Lead/Operations Manager to train and guide junior team members

• Experienced in NOC operations support across minimum one area (network and Firewall)
• Experiences in supporting network, systems (Cisco Product)
• Experienced in troubleshooting network devices and /or firewall problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident
• Analysing, troubleshooting, and correcting infrastructure (network) Onsite
• Timely update and progress incident tickets with quality updates.
• Responsibility for patching, health check & hardening remediation as per level 2 engineer instructions
• Performing remote standard (Simple) change request as per change window
• Responsible for applying operating system updates, patches, and configuration changes as per SOP
• Quarterly, Half yearly and yearly activities support like verifying assets and updating inventory

In terms of technical delivery, the candidate should have the following experience:

• Capable of project management
• Must have strong understanding and adherence of incident management or workflow process
• Must be able to produce SOPs and workflow process
• Task and SLA oriented
• SOPs oriented
• Experience in delivering EUC would be advantageous
• Experience in multi-site management would be advantageous

Requirements

• Ability to lead a team to perform the tasks assigned and within timeline
• Self-discipline
• Sense of ownership and responsibility
• Trustworthy and reliable
• Client-service centric, being able to handle client professionally and gracefully
• Good attitude towards work and learning
• Excellent Interpersonal and Communication Skills

Provide adequate, proficient and competent personnel at the site designated by Client within Singapore on Mondays to Fridays from 9:00 a.m. (0900 hours) to 6:00 p.m. (1800 hours) (excluding Saturday, Sunday & Public Holiday) to:

1. Provide relevant SME and expertise related to QA and Test Automation web-UI/API technology stacks

2. Support project in all activities relating to QA and Test Automation web-UI/API technology stacks, across all project stages (Dev, QA, Staging, Prod)

3. Response to escalated issues/errors reported, and apply necessary resolution, patching for bug fixes based on Client’s instructions

4. Perform weekly reporting to relevant leads

5. Have proper documentations on work done

6. Deploy codes and updates of configuration files or settings based on Client’s instructions

Key Responsibilities:

- Design and oversee the implementation strategy for SAP HCM solutions, ensuring they meet client specifications and business requirements.

- Lead project planning sessions to determine scope, goals, and timelines, managing resources to achieve project milestones.

- Collaborate with stakeholders to ensure seamless integration and alignment of the SAP system with business processes.

- Coordinate with technical teams, including software engineers and developers, to address system specifications, challenges, and adjustments.

- Maintain regular communication with all project stakeholders, providing updates and resolving issues promptly to ensure project continuity and success.

- Implement risk management processes to mitigate potential disruptions throughout the project lifecycle.

- Conduct post-implementation reviews to assess outcomes and identify areas for improvement.

Required Skills and Qualifications:

- More than 10 years of experience in project management, specifically with SAP HCM solutions.

- Strong technical background in SAP HR Techno-Functional roles, with specific expertise in modules such as Personnel Administration, Organizational Management, and Payroll.

- Excellent leadership and team management skills, capable of motivating and directing diverse teams.

- Outstanding stakeholder management abilities, skilled in negotiating and maintaining influential relationships.

- Strategic thinker, adept at problem-solving and decision-making in complex environments.

- Proficiency in SAP Suite on HANA or S/4 HANA is highly desirable.

- Excellent communication skills, both verbal and written.

Education and Certifications:

- Bachelor’s degree in Electronics and Communications Engineering or related field.

- Certifications in AWS Cloud Practitioner, Cyber Security, and Professional Scrum Master are preferred.

• Datacenter Capacity Planning and implementation of projects (Plan, Build and Run) and relevant documentation. 
• Handles, checks and manages 3rd party vendors and contractors security clearances and engages and coordinates for adhoc/planned maintenance activities for both data center facilities, equipment and server/devices 
• Handle backup tapes rotation and off site storage for the data centers Maintains and administers the permanent access list for both data centers. 
• Submit monthly/yearly DC performance reports for dissemination to management, document and develop process documents and ensure tickets via ServiceNow (SNOW) are closed within SLA. 
• Develop, update and maintain process documentations of data center operations. 
• Ensure Key Management System (KMS) is online, running and properly maintained along with the CCTV system Administers cabling matrix for the data centers and maintains an updated copy in share point. 
• Manages 24/7 on-site support team including vendors, contractors, hands & legs and cabling vendor for both DC and related activities. 
• Provide support for Data Center related incidents and projects/activities(IMAC) when necessary. 
• Perform any other tasks as required by management.

The contracted staff shall be responsible for the following:

a. Prepare Variation Agreement (VA) documents for Change Requests (CRs) and seek approval from Authority.

b. Maintain the master CR lists and provide support for CR prioritisation discussions, and consolidate variation requirement of CRs to prepare for the variation to CR purchase orders.

c. Monitor the activities to ensure CR are implemented within agreed implementation timeline.

d. Validate all quarterly and monthly KPI for CRs, PR (Problem Report), SR and Customer Satisfaction Survey are met, going through evidences provided, and submit a report to Authority on the validation.

e. Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.

f. Any other tasks as assigned by the Authority. a. The candidate(s) should possess at least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Pre-requisite for Analyst Programmer

Education Qualification

· The candidate(s) should possess at least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

a. Good knowledge of information technology.

b. Good planning and coordination skills.

c. Strong writing, verbal communication and presentation skills.

d. Good team player, responsible and conscientious.

e. Resourceful, independent, responsive and pro-active.

f. Proficiency in Office productivities suites such as Microsoft Office.

g. Competent in applying Microsoft Excel functions.

Required Working Experience

a. At least 1 year of working experience in information technology.

b. Experience in SG Government projects is preferred.

Security Clearance Requirement

· The candidate is required to be a Singaporean and he/she will be subject to security clearance before commencement of service.

The contracted staff shall work closely with another support team to ensure allowance payment timeliness and accuracy, investigate/address any allowance payment operational issues, and execute/monitor allowance payment system interface jobs between the system and another interfacing system till successful payment.

The contracted staff shall be responsible for the following:

· Support payroll processing for allowances.

· Perform pre-payroll checks for allowances.

· Ensure successful analysis of allowances payment before payroll processing every month.

· Support users in data profiling for allowance payments.

· Ensure payment accuracy for allowances.

· Detect possible data quality exceptions and communicate these issues to users effectively.

· Review system logs to ensure no unauthorised transactions.

· Detect and highlight possible unauthorised transactions.

· Track issues and follow-up.

· Provide any other details requested by the Authority to support payment accuracy and timeliness.

· Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.

· Any other tasks as assigned by the Authority.

Pre-requisite for Analyst Programmer

Education Qualification

· The candidate(s) should possess at least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

· Possess knowledge in SAP HR and Payroll, with ability to perform data query via SAP programs/queries or SQL.

· Good knowledge of payroll processes and processing.

· Have strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

· Good planning and coordination skills.

· Strong writing, verbal communication and presentation skills.

· Good team player, responsible and conscientious.

· Resourceful, independent, responsive and pro-active.

1.5 Required Working Experience

· At least 1 year of working experience in information technology or HR related.

· Experience in SAP HCM ERP is preferred.

· Experience in SAP payroll system IT operations and support is preferred.

· Experience in SG Government HCM projects and pay business domain is preferred.

Security Clearance Requirement

· The candidate is required to be a Singaporean and he/she will be subject to security clearance before commencement of service.

The contracted staff shall be responsible for the following:

a. Perform the data rectification as detailed in Service Requests (SR). Where required, clarify requirements in the SR with the requester or other stakeholders prior to performing the data rectification.

b. Use SAP HCM, SAP adhoc queries and/or Microsoft Office tools to profile data for issue and discrepancies.

c. Propose, document and implement improvements to the current work processes to increase efficiency and/or to avoid audit issues.

d. Any other tasks as assigned by the Client or Project Manager.

Pre-requisite for Junior Data Patching Administrator

Education Qualification

· The candidate(s) should possess a Degree / Diploma in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

· Proficiency in Office productivities suites such as Microsoft Office.

· Competent in applying Microsoft Excel functions, with at least 2 years of experience working with MS Excel.

· Good planning and coordination skills.

· Strong writing, verbal communication and presentation skills.

· Resourceful, independent, responsive and pro-active.

Required Working Experience

· At least 1 year of relevant working experience.

· Experience in Singapore Government HCM projects is preferred.

Security Clearance Requirement

· The candidate is required to be a Singaporean and he/she will be subject to security clearance before commencement of service.

The contracted staff shall provide support for authorization requirements, workflow and enhancements during Operation and Support of the system, and be responsible for the following:

a. Collaborate with Authority, Basis team and the Maintenance Vendor to ensure technical security of SAP HCM and core SAP platforms (ECC, Business Warehouse (BW), Portal, Solution Manager, Fiori) and associated applications for the system’s entire landscape.

b. Provide consultancy to users on impact of changes to authorisation requirements, access controls, workflow and routing needs.

c. Co-ordinate with Authority, vendors and users to support authorisation requirements gathering during development and maintenance and evaluate the proposed authorisation by vendor for implementation. Ensure proper project documentation and conduct UAT to ensure authorisations developed are accurate.

d. Study and review requirements of access rights implementation and propose changes to meet security requirements of need-to-know basis and principle of least privilege.

e. Design technical solution, build, test and implement new business and technical authorization requirements.

f. Update project documentation like user requirements specification, functional design specifications, Authorization Matrices and Authorisation Databases for new authorisation developments and changes.

g. Study the technical approach of development and suggest improvements to current development approaches. Review current model of access rights, provide technical advice on development of technical authorisation and access rights and troubleshoot authorisation issues.

h. Provide technical advice on risks of effective access rights, check backend logic of workflow routing, risks violation on access rights requested or assigned and propose mitigating measures if required.

i. Provide technical profiling of authorisations including technical details from the system.

j. Update the structural authorisation profiles due to organisation changes and implement changes to the related authorisations.

k. Handle all operational day-to-day support activities for security or authorizations including ticket resolution and issue escalation.

l. Troubleshoot and resolve any technical problems created to access rights, role and authorisation (SAP, Windows, Weblogic and Database) reported. Track system defects reported by users. Ensure prompt resolution. Coordinate with vendors to resolve the issues if need be.

m. Co-ordinate with Authority, vendors and users to ensure tested authorisations are properly transported to the various test environments for testing and the correct tested authorisations are transported to the production systems.

n. Perform authorisation housekeeping for all systems in the system’s non-production environment.

o. Setup batch jobs if required during the contractual period.

p. Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.

q. Any other tasks as assigned by the Authority.

Pre-requisite for System Analyst

Education Qualification

· The candidate(s) should possess at least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

a. Have good knowledge and skillset in the following:

· SAP ERP security design and implementation.

· Good understanding of the data design in SAP HCM is preferred.

· Knowledge of SAP user provisioning and indirect assignment of roles.

· Knowledge of security audit logs.

· Knowledge of SQL programming and Office productivity suites such as Microsoft Excel and Microsoft Office.

b. Ability to work independently and efficiently, managing timelines and expectations and producing high quality deliverables and support with minimum supervision.

c. Good planning, communication and coordination skills.

d. Good team player, responsible and conscientious, responsive, pro-active.

Required Working Experience

a. At least 2 years of working experience in information technology.

b. Experience in SAP HCM ERP is preferred.

c. Experience in SG Government HCM projects is preferred.

Security Clearance Requirement

· The candidate is required to be a Singaporean and he/she will be subject to security clearance before commencement of service.

The contracted staff shall support Authority by providing in-house consultancy services, and be responsible for the following:

a. Work with Authority to develop small improvement IT solutions to augment existing system’s modules or further enhance system usability. Perform requirements gathering, develop and implement solution.

b. Develop extract algorithms to extract data from the system logs.

c. Extract and examine logs for non-compliances to the prescribed processes for data patching or configuration.

d. Work with vendor to correct the non-compliances.

e. Conduct log reviews, which include reviewing of Read Access Logs (RAL logs), monitoring for anomalies, and raising to Authority when necessary.

f. For compliance audit checks on HR Master data, monitor for anomalies and raise to Authority.

g. Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.

h. Any other tasks as assigned by the Authority.

Pre-requisite for SAP Consultant (Functional)

Education Qualification

· The candidate(s) should possess a Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

Have good knowledge and skillset in the following platforms and applications:

· Good knowledge of information technology, especially in the areas of SAP HCM ERP.

· Good understanding of the data design in SAP HCM.

· Demonstrated competency in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

· Good planning and coordination skills.

· Good writing, verbal communication and presentation skills.

· Good team player, responsible and conscientious.

· Resourceful, independent, responsive and pro-active.

· Proficiency in SQL and ABAP programming and Office productivity suites.

Required Working Experience

· At least 4 years of working experience in information technology.

· At least 3 years of working experience in operation support for IT system, including end user support, troubleshooting and testing.

· At least 2 years of SAP ERP experience in data administrations support.

· At least 3 years of SQL and ABAP working experience, competent in SQL and ABAP Programming.

· Experience in SG Government HCM projects is preferred.

Security Clearance Requirement

· The candidate is required to be a Singaporean and he/she will be subject to security clearance before commencement of service.

1. Job Description for System Management Officer

- Backup Management. the Supplier shall constantly track the backup status for SAP and non-SAP servers, and update the SOP if there is any change in the backup configurations. For any backup failure, the Supplier shall provide timely update to * PM and Ops Manager. The Supplier shall liaise with the relevant parties to resolve the issues and verify that all rectifications are satisfactorily performed prior to updating * PM and Ops Manager on the closure.

- Log Review Management. In addition to Chapter 6.4.6, the Supplier shall prepare the log review report for update to OM in required meeting.

- Technical Change / Service Request (CR/SR) Management. The Supplier shall keep track of the technical CR/SR that are being implemented and ensure proper closure, which includes maintaining the required documents in Authority’s repository or case management system.

- Business Change Request (CR) Management. The Supplier shall monitor the status of Implementation, Change Requests and issues (if any) from requirement initiation to implementation/stabilisation and work with various parties to address issues impending the progress of implementation.

1) The Supplier shall oversee and participate in requirement gathering, evaluate requirements, review CR effort, assess impact and design solutions proposed by the system vendors. They shall facilitate users in testing and ensure testing is complete and comprehensive. They shall facilitate systems training for users, where applicable.

2) ii. The Supplier shall seek Ops Manager’s approval for funding of system changes/CRs, completion of milestone, etc. The Supplier shall consolidate and prepare submission of Performance Management Report (PMR)/Post Implementation Review (PIR) and update * PM and Ops Manager.

3) iii. The Supplier shall ensure that the contract related to the respective CR is raised correctly and timely to the system vendors. The Supplier shall participate in CR prioritisation activity to ensure that the CRs are implemented within policy or Authority stipulated timeline where applicable.

4) iv. The Supplier shall prepare Variation Agreements (VA) documents for implementation and Change Request (CR) and seek approval from Authority.

- Business Service Request (SR) Management. Responsibilities include monitoring of the SR raised and assess impact with the system Maintenance Vendor.

- System Investigation Request (SIR) /Problem Report (PR) Management. Track SIRs and system defects reported by users, including aging SIRs and defect trend analysis and work with the system Maintenance Vendor to improve the SIR/PR management. Ensure prompt resolution is provided by the Maintenance Vendor to the defects reported, and prompt clarifications are provided for SIRs.

- The Supplier shall propose, document and work with Authority to implement improvements to the current work processes to achieve increased efficiency and effectiveness in delivering the maintenance support services.

- The Supplier shall monitor the progress of outstanding tasks to be completed by the system vendor or users; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; tracking and escalating of risks and issues to * PM and Ops Manager; Project planning with the system team, other systems’ teams, etc.

- The Supplier shall analyse KPI trending for improvement, governance and compliance management (including audit support). Provide analysis and consultation services to address operational issues, data issues and audit related activities.

- The Supplier shall ensure that the COE (Common Operating Environment) Certification is conducted properly by the system vendors and liaise with * team to obtain the necessary COE image to be installed at COE PC(s) situated at client premise.

- The Supplier shall monitor software maintenance contracts, liaise with * procurement to prepare, renew and establish contracts where applicable and where there is no conflict of interest. The Supplier shall ensure that SSL Certificates in SAP and non-SAP servers are renewed timely.

- The Supplier shall consolidate and prepare submission of checklists related to audit, compliance and governance, and update * PM and Ops Manager.

- The Supplier shall provide monthly Project Progress Report for the duration of the Contract. The reporting period and submission date for the monthly report shall be specified by the Authority. Prepare progress reporting to Ops Manager, management and to various forums, prepare for presentations for

meetings when required.

- The Supplier shall coordinate and perform secretariat role for meetings with different stakeholders and internal meetings.

- The Supplier shall work closely with other interfacing systems to ensure operational efficiency and interoperability with the interfacing systems. The Supplier shall assess the design and ensure implementations in the system achieves data quality, usability and compatibility with other interfacing systems. The Supplier shall also

identify areas in other interfacing systems and the system to improve integration and operation efficiency.

- The Supplier shall liaise with Authority-appointed teams to monitor the activities and seek relevant approval to ensure CRs are implemented within agreed implementation timeline

- The Supplier shall review and propose changes to the documentation where necessary.

Requirements for System Management Officer

Education Qualification

· At least a Degree/Diploma in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

a. Good knowledge of information technology.

b. Good planning and coordination skills.

c. Strong writing, verbal communication and presentation skills.

d. Good team player, responsible and conscientious.

e. Resourceful, independent, responsive and pro-active.

f. Proficiency in Office productivities suites such as Microsoft Office and

g. Microsoft Project.

h. Proficiency in ARIS tool is advantageous.

Required Working Experience

a. At least 4 years of working experience in information technology; preferably in SAP HCM

b. At least 2-3 years of experience in project management.

c. Has good supervisory and communication skills.

d. Knowledge of SAP HCM ERP is preferred.

e. Knowledge of Weblogic and Java is preferred.

f. Experienced in SG Government projects is preferred.