• Accelerate Social Commerce rollouts in the APAC markets and enable them for faster and more profitable growth.
• Drive best practices, stimulate timely decision-making and collaborate with stakeholders for Social Commerce-focused innovation.
• Plan, build and evolve the current platform following agile best practices
• Help brands and market to leverage the zone solution to achieve program goals efficiently and effectively.
• Help APAC countries in their roll-out plan by leveraging the zone Platform and providing a timely advices, guidance and assistance.
• Enable innovative services and experiences within market & zones
The O+O Project manager act as a the Social Commerce solution owner and Trusted Advisor with our stakeholders and brands, ultimately responsible for ensuring their success. You will align at stakeholder level, building and maintaining strong relationships. In these roles, you will be responsible for helping brands and countries achieve business value and ROI from their investment. The end result is a higher adoption rate, and increased value, retention, customer satisfaction and ultimately expansion of the L’Oréal Social Ecommerce footprint.
Strategic competencies:
• Engage business and IT leaders at APAC and Brands level to define the product roadmap through requirements, priorities and ensure alignment with business vision and key strategies of the market.
• Stay on top of industry best practices and bring new relevant Social Commerce and digital solutions to L’Oreal to meet organization's strategic business needs.
• Ensure alignment of APAC O+O vision, processes and capabilities with the digital IT teams.
• Establish agile processes for cascading new feature in the product, drive standards and best-practices.
• Manage vendor resources and support relationships as relate to projects and on-going support.
• Research, evaluate, and suggest partners applications a new systems to solve business needs.
• Demonstrate capacity to deep dive into the any problem and come-out with alternative solutions
• Conducts evaluation of solutions with respect to standards, industry best practices, and acceptance criteria, e.g. performs performance testing, requirements reviews, and documentation reviews.
Project-related competencies:
• Capacity to define a project requirements through document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Proactively communicate and collaborate with external and internal partners to analyze information needs and business requirements.
• Collaborate with business, vendors and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Demonstrate skills to assess program-related risks and request for escalation if needed. • Support business during user acceptance testing (UAT).
• Actively participate in enablement strategy, system design, change, planning, and coordinated execution.
• Act as a proactive business partner: actively listen to internal/ external customers, articulates and clarifies /translate their needs into IT implications and evaluate and challenge the customers’ demands to ensure alignment with the defined strategy.
• Actively shape, review, plan, and prioritize Business demand for IT across the brands.
Communication:
• Develops trusted and open relationships with key business teams, digital teams and IT partners at top management level.
• Builds strong working relationships with L’Oreal APAC teams, service providers and system integrators.
• Communicate effectively with Business to identify needs and evaluate alternative business solutions with product management.
• Deliver informative, concise, well-organized presentations., demo sessions and webinares.
• Continually seek opportunities to increase user satisfaction and deepen relationships and manage user expectations effectively.
• Entrepreneurship: Demonstrate ability of innovative thinking, appreciating and propose new ideas and solutions, while keeping a pragmatic eye.
• Master an understanding of the L'Oréal Business: Ability to understand overall business strategy, long term user/ customer needs and translate into IT Strategy.
• Decode and influence: Ability to interact effectively, demonstrate influence and conciliation leading others to embrace his/her opinion and reach a positive, accepted closure to a conflict.
• Ability to manage complexity/ Acts with transversal management skills.
• Enable cooperation and collaboration: Ability develop collaborative/cooperative working, working in a team with members from different expertise, places and cultures to achieve collective goals.
