Total 324 job vacancies by Jobline Resources Pte. Ltd.

Responsibilities

• Handle Requirements Analysis

• Actively making FAQs refinement, recommend CSOs training needs based on customer experience.

Requirements

• Possess a recognised Degree relevant in the service industry

• At least 3 years of relevant experience in contact centre industry including data/trend prediction & analysis, self-help migration.

Licence No: 12C6060

Responsibilities

• Development and implementation of large scale J2EE projects in the field of biometrics, identity management and security control. The projects will be in the business domain of public safety, including Immigration Control Systems, and Law Enforcement Systems, Biometrics-enabled Passport Systems, etc.

• The developer will work with enterprise class J2EE application software and development tools. The developed software will be deployed in a highly available and scalable environment

• Successful applicants can expect to work in fast paced environment with dynamic projects teams. The projects involved are high profile which can offer good career references

Requirements

• It is preferred that the candidate possess a Bachelor's Degree in Engineering (Computer/ Telecommunication), Computer Science / Information Technology or equivalent

• Candidates with Diploma in Computer Studies and completed at least one full SDLC of a J2EE project can also apply

• Candidates with more than 1 to 4 years of directly relevant work experience may be considered for Senior J2EE Developer position

• Knowledge and hands on working experience in Java, JSP/Servlet, Java Bean, JDBC, SQL, HTML, XML, CSS, JavaScript, etc. are essential

Licence No: 12C6060

Responsibilities

• Ability to administer user account e.g. creating, deleting, or updating user account information, assigning user access rights, resetting passwords.

• Ability to administration and management of server and its software such as installation, backup, maintenance and troubleshooting.

• Ability to monitor and tune system performance to improve resource usage, avoid hardware failure and processing bottleneck.

• Ability to carry out regular security hardening exercise on system by applying application/operating system updates, patches and configuration changes.

• Ensure the security settings of systems are carried out as per the company’s security policy.

• Analyze system/event logs, identify and correct potential issues with the systems.

• Facilitate development and implementation of new installations, migrations and improvements to the structure and efficiency of company’s IT network.

• Assist solution architect in carrying out product evaluation, prioritizing solution options and describing strengths/weaknesses of different alternatives.

• Strong Powershell scripting experience

• Ability to perform above in the AWS cloud and on-premises environment.

• Ability to understand and administer a complex Windows infrastructure environment.

• Strong in two or more of the following areas: Managing GPO, DNS and DHCP; Managing CyberArk for on premises and privilege cloud; Managing Microsoft certificate authority (CA); Managing Veeam backup and recovery; and Managing SFTP

Requirements

• Minimum 5 years of experience in Systems administration

• Diploma / Degree in Computer Engineering or related

• Experience Linux administration, Nutanix/VMware virtualization, Azure or AWS cloud environment will be an added advantage.

• Good knowledge in Cyber Security

Licence No: 12C6060

Responsibilities

• Closely collaborating with Sales to facilitate a positive and welcoming onboarding experience for our customers making sure expectations are documented, mutually agreed, and 100% achievable

• Develop Customer Playbooks that define and document Key Success Indicators based on defined Customer Persona’s, Customer engagement plans, and a comprehensive Customer Success Strategic Plan.

• Drive and influence value, usage and adoption of our products and services using analytics and methodologies.

• Foster a success-oriented, accountable environment within the Services organization and company.

• Establish yourself as the de facto trusted advisor with all customers by developing rock solid customer relationships across your customer’s business including Engineering, Operations, Finance, Procurement, and Implementation.

• Drive new business growth through greater advocacy and reference-ability

• Working with our delivery teams and closely monitoring Customer Success Indicators, ensure that post sales issues are proactively identified and resolved prior to customer realization or impact

• Act as the quarterback for product and services challenges & critical issues; ensuring that all services delivery commitments are exceeded and that Ciena delivers a world class customer service experience whereby our customers are delighted.

• Provides timely information on progress towards major issue resolution and facilitates that resolution by bringing together the appropriate functional leads.

• Ensures implementation of a procedure to prevent problem reoccurrence and/or recommends products or services to better meet the customer’s needs

• Working collaboratively with our Sales Team, facilitate accurate, on time renewals with identified new services driving improved outcomes for our customers (360° Motion)

• Establish a cadence to keep internal and external stakeholders updated on business and operational progress with periodic review sessions.

Requirements

• Min 5+ years in telecom industry in a customer engagement role, preferable proven strong Services and Customer facing role experience

• Excellent communication & presentations skills

• Ability to influence through persuasion, negotiation, and consensus building

• Ideal a combined background of both pre-sales and post-sales experience

• Strong analytical skills and a deep understanding of value drivers in recurring revenue business models with ability to translate data into meaningful insights.

• Relentless passion to drive business growth

• Demonstrated years of retaining and delighting customers in a large product and services organization spanning regional countries in the technology sector, preferably in Optical, Packet and/or Network Automation

• Breadth of technology, Services and strong eye for business.

• Strong business judgment and ability to think through complex business issues.

• A dynamic personality that is collaborative, compassionate, passionate, and customer focused.

• Results-driven mentality, with a bias for speed and action and a relentless passion for increased revenue and growth

• Interface and manage all levels of a matrix global organization

• Proven track record of working directly with customers under exciting circumstances.

Licence No: 12C6060

Responsibilities

• Oversees the functional aspects of SAP implementation projects.

• Coordinating with stakeholders to gather requirements, designing SAP solutions, leading functional teams, ensuring alignment with business goals, and providing guidance on best practices.

• Should have deep knowledge of SAP modules and processes, excellent communication skills, and the ability to manage complex projects.

Requirements

• Bachelor's degree in computer science, information technology, or a related field

• At least 5-7 years of experience in SAP implementation projects, with a focus on functional roles.

• SAP Expertise: Deep understanding of SAP modules such as FI/CO, SD, MM, or others depending on the specific project requirements.

• Leadership: Proven experience leading functional teams, providing guidance, and ensuring project success.

• Project Management: Ability to manage complex projects, including planning, resource allocation, and risk management.

• Communication: Strong communication skills to collaborate with stakeholders, understand business requirements, and explain technical concepts to non-technical audiences.

• Problem-Solving: Effective problem-solving skills to address issues that arise during implementation and ensure project milestones are met.

• Analytical Skills: Ability to analyze business processes, identify areas for improvement, and design SAP solutions to meet business needs.

• Adaptability: Flexibility to adapt to changing project requirements, priorities, and technologies.

• Certifications: Optional, but certifications such as SAP Certified Application Associate or Professional can be advantageous.

• Hands-on experience in SAP S4 HANA and public healthcare industry.

Licence No: 12C6060

Responsibilities

• Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain applicable instruments.

• Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers.

• Provides administrative support for the Service Contact Center, including call management, document creation and office automation.

• Works in strong partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times on all assigned tasks.

• Responds to customer inquiries, acts as liaison with other internal business groups.

• Provides substitute support to the scheduling team in handling customer facing issues, when necessary.

Requirements

• Bachelor's Degree or equivalent in Business Administration with 1 year relevant experience, Post-graduate, certification, and/or license may be required.

• Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutions.

• Strong planning and organization skills.

• Knowledge of Microsoft Office Suite and relevant SAP modules.

• Possesses full accountability to execute all the assigned task.

• Ability to handle customer onsite requests via telephone and mail.

• Ability to work independently and without direct supervision.

Licence No: 12C6060

Responsibilities

• Design and execute test cases using NeoLoad and TOSCA Testsuite.

• Analyze test results and identify defects for resolution.

• Manage defect resolution and ensure timely delivery of quality assurance solutions.

• Collaborate effectively with cross-functional teams to ensure seamless integration of quality assurance solutions.

• Conduct system integration testing (SIT) to optimize the performance of SAP S/4 HANA

Requirements

• Bachelor's degree in computer science, information technology, or a related field

• At least 5 years of relevant working experiences

• Master proficiency in NeoLoad and advanced proficiency in TOSCA Testsuite.

• Possess advanced proficiency in performance testing and drawing insights from the result benchmarking

Licence No: 12C6060

Responsibilities

• Project Financial Administrative

• Prepare sales instruction form to load sales order

• Project forecasting

• Admin activities in the procurement workflow to raise purchase requisitions/orders etc

• Admin activities in the receivable/payable workflow e.g raising of invoices, ensure invoices are approved

• Assist project managers in consolidating all billing matters ie clients, subcontractors, vendors

• Project Office Administration

• Maintain project team contact list

• Document filing of electronic document in accordance with project framework compliant to ISO standard

• Coordinate and liaise with project teams to ensure all project related documentations are in place

• Arrange and coordinate travel, accommodation, visa or event

• Perform other administrative tasks to assist core team members

• Liaise with recruitment vendors and agencies to fulfil manpower placements in a timely manner

• Conduct orientation and on-boarding of new joiners

• Administration of contract renewal

• Administration of leave management, transfers/movements, performance appraisal reviews etc.

• Manage off-boarding processes and clearance

• Ensure accuracy in the maintenance of manpower records in the system

• Verify and process invoices for all contract manpower

Requirements

• Minimum Diploma in Business Administration, Business Studies or equivalent with at least 3 years of experience in similar job capacity

• Proficient in MSWord, Excel, PowerPoint

• Effective analytical and problem-solving skills

• Must be detailed, accurate and meticulous

• Good communication skills, both oral and written

• Self-motivated, proactive and independent

Licence No: 12C6060

Responsibilities

• Setup Architecture and Design guidelines for the platforms across on-premise (GPC) Develop Designs Frameworks

• Work collaboratively with development team, technical lead and business analyst to determine technical direction and approach to system design and implementation

• Coach and train project team members on Technical architecture processes and best practices

• Analyze security vulnerability reports for Operating system, Middleware solutions

• Plan operating system, middleware patching

• Work with Infrastructure partners to set up development, testing, and production environments

• Proposes solutions that satisfy performance requirements; ensures test strategy validates performance requirements; tunes application performance issues

• Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.

• Develops and maintains system documentation

Requirements

• Diploma / Degree in Computer Engineering with at least 1-2 years of relevant experiences

• Experience in Operational, Maintenance of solutions at On-premise, Cloud

• Experience in setting up development, testing, and production environments at GPC and cloud

• Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2, custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway

• Experience in AWS

• Experience in managing DevOps

• Experience in MEAN Stack

Licence No: 12C6060

Responsibilities

• Microsoft 365 - Assess current systems to identify opportunities for replacing them with M365 solutions.

• Propose the solution and perform the system replacement (for simple or straightforward solutions).

• Analyze users' problem statements and use cases, recommending M365 solutions to address the problem statements or use cases.

• Actively identify opportunities for streamlined processes and automation using M365 tools.

• Conduct M365 design thinking workshops to enhance user proficiency in M365 tools.

• Serve as the primary point of contact for inquiries on the use of M365 products and educate users on best practices of M365. Organize and facilitate knowledge-sharing sessions and user communities to encourage peer-to-peer learning.

• Assist in the development of simple solutions within the M365 environment as needed

Requirements

• Degree / Diploma in Software Engineering or relate

• At least 5 years of relevant working experiences

• Experienced in Microsoft 365 SharePoint Online Development

Licence No: 12C6060

Responsibilities

• Perform installation, moves, changes, upgrades, decommissioning, configuration, testing and other planned requests on the end user devices as per the Operational Service Manual (OSM)

• Deal with incoming incidents and end to end management of OPS EUC Tech Support workgroup

• Perform first and second line support for market data applications in liaison with other Supplier’s activities

• Troubleshooting and resolving IT related incidents

• Perform other IT-related actions

• Communicate with customer's the status of the IT related incidents

• Procurement of end user devices & accessories

• Mobile telecom management (provision of mobile services & devices)

• IT Audit & Hardware asset management

• Disposal of end user devices as per customer's policy

• Business Continuity Process (BCP) & Disaster Recovery Support

• Work closely with Information Security to ensure continued high levels of Security are maintained

• Be aware of regional and global regulations

• Ensure customer satisfaction.

• iPad, iPhone, Android – basic troubleshooting, Mobileiron/Intune configuration, guides.

Requirements

• Degree/Diploma in Information Technology/Information System/Computer Science. Business IT or other relevant disciplines with 2 to 4 years relevant experiencce

• Knowledge in Call Management, Ticket Management and Escalation Management.

• Possess knowledge in Asset Management.

• Knowledge/provisioning /profile administration on Active Directory, MS Teams/ Skypes

• Mobile Iron /Intune configurations, troubleshooting/ installation, configuration, upgrade, removal.

• User profiles administration, provisioning.

• IMAC activities/ process

• Proficient in IT Services Management experience. Strong customer service focus.

• Basic / 1st Level troubleshooting:

• SCCM, VPN Global Protect, MS Office (including Outlook & OWA / O365, Appsense, Ivanti, Escalation to vendors, Service Request Handling, How-to-guides creation

Licence No: 12C6060

Responsibilities

• Assist Sales in collating necessary bid documentation from deal pursuit stage until deal closure, and uploading documents into online repository

• Assist Sales on administrative tasks including order logging, order sheet revision, preparing customer sign-off documents, etc.

• Assist Sales in the maintenance of billing plans, project expiry date and PO tracking list for all customers

• Follow-up closely to ensure accuracy and on-time billing of project and accounts and escalate if any delay

• Liaise closely with vendors to ensure the invoicing/costing is accurate with the costing sheets received and vendor documents

• Assist in raising Purchase Requisitions for vendors’ purchases and link relevant expenses and costs to the Contracts/Projects and related tasks

• Track project completion status and trigger invoices to customer upon completion

• Extract contract, PO, invoicing, etc. information from SAP system for Accounts reconciliation

• purposes

• Coordinate with Finance on Accounts Payable and Accounts Receivable matters

• Coordinate and arrange regular/ad-hoc sales meetings and take meeting minutes

• Undertake any other ad-hoc project related tasks as required or assigned

Requirements

• Degree / Diploma / Minimum “O” level and above

• Minimum 3 years of relevant working experience

• Proficient in Microsoft Word & Excel

• Experience in ERP system, preferably in SAP

Licence No: 12C6060

Responsibilities:

• Partner with clients and hiring managers to understand their hiring needs.
• Screen resumes and conduct interviews to assess candidate’s qualifications and fit for the role.
• Present qualified candidates to clients, providing detailed profiles and recommendations.
• Coordinate and schedule interviews between clients and candidates.
• Act as a liaison between candidates and clients, facilitating communication and providing updates throughout the recruitment process.
• Stay updated on industry trends, market conditions, and employment legislation.
  

Requirements:

• Diploma / Degree in Human Resources, Business Administration, Marketing or a related field.
• Excellent communication and interpersonal skills, both verbal and written.
• Good knowledge of employment legislation
• Strong communication skills to effectively interact with key stakeholders
• Excellent analytical skills and be able to work well under a fast paced environment
  

Licence No: 12C6060

Responsibilities

• Infrastructure Management: Managing and maintaining Windows servers, workstations, and Intel-based hardware components such as CPUs, motherboards, and network adapters.

• Team Leadership: Leading a team of WINTEL Engineers, including system administrators and engineers, to ensure the smooth operation of Windows-based systems and hardware.

• Technical Expertise: Demonstrating expertise in Windows operating systems, including Windows Server and Windows Desktop, as well as Intel architecture, to troubleshoot issues and provide guidance.

• Security and Compliance: Ensuring that Windows-based systems and Intel hardware adhere to security best practices and compliance requirements, including patch management and vulnerability assessments.

• Capacity Planning: Assessing and planning for the scalability and performance of Windows-based systems and Intel hardware to meet organizational needs.

• Vendor Management: Collaborating with hardware and software vendors to procure and maintain Windows-compatible hardware and software solutions.

• Technical Support: Providing technical support to end-users and resolving escalated technical issues related to Windows and Intel-based systems.

• Documentation: Maintaining documentation of configurations, procedures, and policies related to Windows and Intel infrastructure.

• Upgrades and Migrations: Planning and executing upgrades, migrations, and hardware refresh cycles to ensure systems remain up-to-date and efficient.

• Disaster Recovery: Developing and implementing disaster recovery plans and backup strategies for Windows-based systems and Intel hardware.

• Troubleshooting: Diagnosing and resolving complex technical issues related to Windows and Intel hardware and providing guidance to team members.

• Performance Optimization: Optimizing the performance of Windows-based servers and workstations and Intel hardware through tuning and monitoring.

• Training and Development: Mentoring and training team members to enhance their skills and knowledge in Windows and Intel technologies.

• Adherence to ITIL/ITSM Practices: Following ITIL (Information Technology Infrastructure Library) or ITSM (IT Service Management) best practices for IT service delivery and support.

Requirements

• Degree/Diploma in IT with 2-3 years relevant experience

• Should be minimally Microsoft certified system engineer.

• Certifications in Microsoft Servers/Wintel

• Preferably WOG experience

• Flexible with 24 x 7 support and 12 hours shift work

Licence No: 12C6060

Responsibilities

• ⁠OS installation, configuration and fine tuning

• Linux security, OS hardening, Auditing.

• NFS / DNS / Automount administration and LVM / GFS

• Filesystem administration

• H/W troubleshooting & Vendor coordination.

• Incident management, Change management, Configuration management.

• Using Azure DevOps

• Log monitoring/maintenance.

• Engage in the maintenance and support activities, which include perform troubleshooting, incident response, and patching in a timely manner.

• Work with end users, architects, and team lead in developing and implementing Unix and Linux related configuration changes based on requirements.

• Evaluate Unix and Linux platforms architecture and make recommendations as required.

• Coordinate with vendors and support team on problem resolution, implementation issues and upgrades.

Requirements

• Degree / Diploma in Computer Science or Equivalent.

• At least 2 years of relevant Linux administration experiences

• Very Good Experience in Redhat OS repo creation & Troubleshooting for Patching (Red hat Satellite management experience preferred)

• Deep Experience in Linux Crash dump analysis, logs analysis

• Experience in Squid Proxy server, Splunk installation, SMTP server, Apache & Tomcat webserver.

• Good experience in automating with Shell scripting.

• Experience in Public cloud knowledge preferably Azure Cloud.

Licence No: 12C6060