Total 12 job vacancies by Grab

Get to know the team:
The Singapore Operations team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab’s vision of being Southeast Asia’s superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community.
As part of the Singapore Operations team, the Grab Merchant team looks at how we can engage our Merchants and help partner them in growing their business on Grab.

Get to know the role:
As an Associate with the Grab Merchant Centre (GMC), you will be part of a team that establishes strong business relationships with unmanaged Merchants on Grab. You will be responsible for increasing their engagement and growth as measured by Grab Marketing Services, Ads, and GMV through new programmes and initiatives.The day-to-day activities:

• Provide data-driven recommendations to Merchants based on in-depth analysis of Merchants’ business performance on Grab
• Structure OneGrab partnerships with unmanaged Merchants - including working with Marketing, Product and Business teams to ensure the success of the partnership
• Organise and deliver workshop sessions & events
• Drive operational excellence by working with the merchants and operations teams
• Partner with cross-functional teams to develop and drive initiatives to grow the GMC
• Identify ways to improve internal GMC processes to enhance operational efficiency

Get to know the role:

• Assist Grab Partners, including drivers, passengers, and merchants, in utilizing our products.
• Handle service inquiries and resolve disputes from our drivers, passengers, and merchants.
• Deliver exceptional customer service to our clientele.
• Foster positive relationships and engage in community-building initiatives with drivers, passengers, and merchants.

The day-to-day activities:

• Create positive user experiences through voice and non-voice channels (livechat and email).
• Lead Grab Support Operation in managing smooth operations across diverse systems and platforms. Monitor the overall contact center operations in real-time to ensure the team consistently meets departmental targets.
• Effectively and clearly communicate company and departmental strategies, as well as all product and feature launches, current procedures, campaigns, and any ad-hoc events that may arise across Grab Support agents.
• Oversee, mentor, and develop Grab Support Agents to enhance productivity and maintain high quality, promoting outstanding user experiences. Conduct agent performance evaluations and feedback sessions.
• Manages the quality audit and monitoring process. Works closely with the quality assurance specialist ensuring written and verbal performance feedback to grab support agents. Makes recommendations for areas of operational improvement to improve user experience and increase efficiency in the grab support operations.
• Empowered to authorize cancellations, refunds, and reimbursements within predetermined financial limits.
• Collaborate with internal and external teams and departments to ensure solutions are delivered in a timely manner and exceed user expectations for satisfaction.
• Initiate manager call-backs as needed for escalated cases, and promptly identify and elevate issues to the relevant departments, minimizing any adverse effects on user satisfaction.
• Address disciplinary issues, collaborating with HR and agency personnel for fair and timely resolution.
• Prepare and submit monthly reports covering team productivity, quality, feedback, or any other required reports for continuous improvement.
• Identify operational gaps, express concerns, collaborate with the manager and relevant teams to actively improve processes, implement solutions, and contribute to performance improvement projects for an excellent user experience.

Get to know our Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserving Grabbers with positive, personalized IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

 

Get to know the Role

The Senior Network Engineer is expected to be a Subject Matter Expert (SME) covering network technology deployment and support. The role is required to participate in developing network strategy, standards, technology roadmaps, and network deployments. 

 

You are expected to: 

• Design, build and maintain the Grab network across SEA region & Romania. The network is built on Juniper, Fortinet, Cisco , F5, WLAN, SD-WAN, IOT and cloud based solutions (AWS/Azure).
• Support IT network infrastructure-related work, WiFi APs, network upgrades, office builds, expansions, and relocations.
• Develop reference architectures, design principles, and other artifacts in compliance with enterprise standards, ensuring solutions are optimally designed, secure, well performing, and integrated with other solutions.
• Actively participate in engaging with Business Stakeholders, internal GTS Teams, and Vendors to manage the outcome of the projects. 
• Lead network design and actively participate in operation reviews in the Change Management process.
• You will take part and lead problem-solving efforts, service restoration, minimizing downtime and outages
• Actively drive knowledge sharing and continuous improvement within and outside your organization.
• Liaise with ISPs and vendors to provide required services and infrastructure for a successful site launch

Get to know our Team:

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role:

This position plays an important IT role that is essential to Grab in ensuring smooth daily regional operations (Level 2 & 3) and management of tasks/projects for the business. The following includes the duties and responsibilities, as well as the expectations for this role.

The day-to-day activities:

• Collaborate with team members to build/improve technical capabilities in the service.
• Responsible for endpoint management (via Software as a Service (SaaS) SaaS based systems like Jamf, Cisco Meraki, JumpCloud and Automox).
• Responsible for endpoint deployment, software evaluation, testing, deployment and post deployment support.
• Provide Level 2 & 3 IT operational support. Coordinate and liaise with vendor for operational support.
• Collaborate with cross-functional teams to provide technical expertise and support.
• Document system configurations, procedures, and troubleshooting steps.

 

Get to know our team:

We are a forward-looking team that is actively shaping the future of technology and society in Southeast Asia.

Grab’s Public Affairs team builds partnerships with the public sector in support of national policy agendas, engage constructively with government and other stakeholders on public policy discussions, and drive initiatives to harness the positive potential of technology to drive impact at scale across Southeast Asia.

The day-to-day activities:

• Develop group strategy and support strategy implementation for Grab’s Public Affairs country teams:
  • Work with Grab’s country public affairs teams to analyse and provide insights on public policy issues, develop positions and advocacy recommendations to advance Grab’s agenda
  • Develop and execute strategic action plans and initiatives related to Grab’s public affairs objectives
  • Orchestrate efforts across different Grab teams to develop and implement a coordinated and robust approach in business operations, to address public policy topics
• Co-drive efforts that seek to strengthen Grab’s thought leadership position on identified topics of interest amongst target public affairs stakeholders:
  • Support research on public policy issues that are at the intersection of technology and society
  • Work with other teams at Grab to execute campaigns that drive thought leadership and dialogues on key topics, e.g. through planning of dialogues, forums, roundtable discussions, policy programmes etc.
  • Develop effective thought-leadership platforms, and maintain a pipeline of digital content (e.g. policy position papers, publications, blog posts, podcasts, op-eds etc.) to catalyse conversations and foster meaningful engagements
• Advance strategic engagements and institutional relations for Grab:
  • Support the building of lasting relationships with external stakeholders that include, but not limited to, governments, policy-makers, academics, NGOs, tech policy representatives from the industry, thought-leaders etc. across Southeast Asia and globally
  • Seek out potential partnership opportunities that help Grab’s public affairs team build bridges between thought-leaders, catalyse new research collaborations, and stimulate lively conversations with the wider community on the intersection of tech and policy

Get to know our team:

• We are a forward-looking team that is actively shaping the future of technology and society in Southeast Asia.
• Grab’s Public Affairs team builds partnerships with the public sector in support of national policy agendas, engage constructively with government and other stakeholders on public policy discussions, and drive initiatives to harness the positive potential of technology to drive impact at scale across Southeast Asia.

The day-to-day activities:

• Support strategy development and implementation for Grab’s Public Affairs country teams:
  • Work with Grab’s country public affairs teams to analyse and provide insights on public policy issues, develop positions and advocacy recommendations to advance Grab’s agenda
  • Develop and execute strategic action plans and initiatives related to Grab’s public affairs objectives
  • Orchestrate efforts across different Grab teams to develop and implement a coordinated and robust approach in business operations, to address public policy topics
• Support Grab’s thought leadership efforts on public affairs:
  • Support research on public policy issues that are at the intersection of technology and society
  • Work with other teams at Grab to execute campaigns that drive thought leadership and dialogues on key topics, e.g. through planning of dialogues, forums, roundtable discussions, policy programmes etc.
  • Develop effective thought-leadership platforms, and maintain a pipeline of digital content (e.g. policy position papers, publications, blog posts, podcasts, op-eds etc.) to catalyse conversations and foster meaningful engagements
• Advance strategic engagements and institutional relations for Grab:
  • Establish key partnerships with appropriate external stakeholders across government, international organisations, academia, non-profit and private sectors
  • Coordinate between external partners and internal teams to execute on partnership initiatives

Get to know the team:

• You will be a part of an energetic, cohesive and fun team with a strong performance culture and people-orientation within a respectful work environment. The Operations Team is responsible for maintaining a high standard of operation excellence in the city they manage. The team needs to be able to more visibility towards the market.

The day-to-day activities:

• Support campaign owners execute local tactical and strategic campaigns.
• Shadow the team to write creative briefs for designers and deliver collaterals & communications.
• Assist with ad-hoc campaign or activities launches.
• Work closely with the city leads to ensure engagement activity are visibility.
• Assist with administrative tasks and any other duties delegated by the city leads.
• Excellent customer service skills

Skills Requirement / The must haves:

• Holding a  Diploma/Degree in any field
• You should possess strong communication skills and attention to detail.
• You should be agile and able to work in a fast-paced environment, with an excellent time, presentation, and project management skills.
• Having a positive attitude and can-do spirit is critical.
• Ability to work independently and works well in a team environment.
• Proficiency in English and Bahasa Malaysia. Proficiency in Mandarin would be an advantage.
• Basic knowledge of Excel (basic formulas such as SUM, IF, VLOOKUP etc). Attentive to detail and accuracy.
• Willing to work on-site during execution of on-ground activities.

Get to know the Team:

The Privacy Office is accountable for managing Grab's personal data practices. We are looking for a self-motivated, highly energised Regional Privacy Engineer to align  advanced technologies and embrace Privacy by Design principles from the first stages of development and ensure that the data use meets established regulatory compliance needs. 

Get to know the Role: 

In this role, you will have the opportunity to work on privacy issues across Grab products. You will work with key Grabbers in our engineering and business teams to design privacy solutions that help Grab to meet its global privacy obligations. You will be called upon to provide privacy and data security subject matter expertise to our legal counsels as they negotiate complex commercial deals that contribute to our products’ success. As we expand our offerings in SEA, your ideas and contributions will make an immediate impact.  

The day-to-day activities:

• Develop and implement solutions to ensure privacy policies are correctly implemented. The implementation should advance compliance with legal forms of data use as well as support business use of data.

• Architect, configure, implement, and manage the OneTrust platform to ensure that the modules are fit for use, and dependency tasks such as integration with corporate website and other CRM tools are done seamlessly. 

• Work to align advanced technologies and Privacy by Design principles from the first stages of development and ensure that the data use meets established regulatory compliance needs. 

• Collaborate with data product development teams creating new uses of data that employ privacy features.

• Interacting with internal privacy members, product development teams, legal, compliance and data governance teams. 

• Analyze, design and program software enhancements for new data streams with a goal of developing technical solutions and systems to help mitigate privacy vulnerabilities and prevent potential future privacy risks.

• Responsible for assisting with the management of the data privacy, data protection, data usability, performance and the integrity of the privacy solution.

• Performs testing and debugging of applications and solutions, as well as completes documentation and procedures for installation and maintenance.

• Interact with users to define system requirements and/or necessary modifications to new or existing software. 

• Interface with other developers and architects in implementing big data solutions that enable the business to be data driven while protecting the data assets. 

• Interface with usability team to ensure user-facing privacy controls are usable

• Use data anonymization, pseudonimization and encryption to develop systems that preserve and improve privacy protections.

• Identify areas of improvement in local practices relative to managing data privacy.

• Perform regular privacy assessments of operational processes, identifying, and mitigating risks across the company through effective tools, training and guidance

• Communicate program progress, escalations, and issue analysis to key stakeholders

 

Get to know the Role:

• Identify customer needs and key drivers to reach customer satisfaction goals with financial benefit.
• Perform business process mapping & analysis
• Serve as a the principal adviser for Grab for all departments within this growing organization.
• Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.

The Day-to-Day Activities:

• Conducting lean action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
• Conduct process bench-marking exercise
• Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
• Mapping functional solution to technical solution
• Create to-be process maps and functional design.
• Identify the best process to be mapped with the system to improve productivity of the team.
• Process data analysis using six sigma methodologies
• Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
• Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.
• Develop guidelines for process improvement initiatives
• Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.

Get to know the team:
To perform tasks related to the driver & delivery partner engagement cycle: acquiring new drivers & delivery partners, ensuring drivers are well trained & knowledgeable about Grab's services, and supporting any concerns from drivers & delivery partners.

This role will be to ensure smooth operations of the Grab Driver Centre (GDC) and drivers acquisition in Penang. Working in a fast-paced environment, the support staff provides customer service to uphold Grab's image in the community.

The Day-to-Day Activities:

• Maintain a clean and safe reception area at Grab Driver Center.
• Attends enquiries from drivers & delivery partners and usher them to the appropriate self-serve channel.
• Assist with administrative tasks and any other duties delegated by the team.
• Managing and understanding acquisition data and dashboards.
• Greet and meet all internal and external customers with friendly disposition & professionalism.
• Assist with driver partners recruitment process to ensure proper follow up of leads and driver & delivery partner's concerns are addressed.
• Handle escalated driver & delivery partners' issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
• Provide periodic feedback to the team and maintain a continuous improve culture.
• To drivers & delivery partners: Handle escalated driver & delivery partner issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
• To passengers: Assist in face-to-face interactions when necessary.
• To merchant partner: Assist in giving guidance & suggestions with the knowledge given.
• Work hand in hand with the GDC Specialist team to ensure targets are met.
• Work closely with GDC Teams in other cities.
• Work closely with functional departments (payments dispute / DLR / UT etc).

The Must-Haves:

• Must possess at least a Diploma certification or equivalent.
• Good communication skills and fluency in spoken and written English and Malay. Can communicate well with both internal and external stakeholders.
• Proven front desk or client-facing working experiences in a similar role.
• Proficient with Microsoft Office software & IT savvy.
• Team player who prefers to interact with fellow colleagues.
• Friendly and helpful disposition.
• Able to multitask, prioritize and work under pressure.
• Able to work overtime if needed.
• Able to travel if needed.
• Common sense, good initiative & pro-active attitude to pre-empt & address issues.
• Highly driven, independent and patient.
• Attentive to detail and accuracy.
• Proficiency in Mandarin / Cantonese will be added as an advantage (due to locality majority).

Company Description Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Job Description Get to know the team You will be part of the Country Financial Planning & Analysis team overseeing Grab’s On-Demand Segments which include services such as Transport, Food, Mart and Express. Get to know the role You will be part of the Country FP&A team supporting Grab’s On-Demand Segments, which comprises businesses such as GrabCar, GrabFood, GrabMart, GrabExpress and Financial services. As an FP&A business partner, you will be expected to work directly with the Heads of the businesses and the country leaders to help formulate and refine the strategy and financial projections for the business. Key success factors for this role include strong analytical skills, good communication and presentation skills, good business acumen and ability to work independently in a start-up environment. The Day-to-Day ActivitiesSupport and manage the budgeting, forecasting and long-term planning process for the assigned businesses with input from key business stakeholders and the Country Head of FP&A.Track and monitor actual KPIs and financial performance against budget / forecast and provide insights into opportunities and risks to the business teams in a timely manner.Develop financial models and build business cases to evaluate new business ideas.Work closely with wider FP&A and Accounting teams to help improve reporting processes and tools (including but not limited to budgeting systems, management reporting systems and other financial reporting interfaces).Responsible for management reporting and follow up analysis towards budget and forecast.Monitoring of revenue and major cost items on a weekly basis to be able to provide insights to the business on a timely manner.Perform ad-hoc analysis where required to assist in management decision making.Active involvement in new initiatives or projects as required.Able to deal with multiple stakeholders across all management levels.Able to identify key business drivers and provide insightful analysis to help the business to grow top line revenues and manage costs.Experienced in working in a fast-paced environment with high performing teams.Qualifications The Must-HavesBachelor’s degree in Accounting/Finance (or related).Advanced Excel/Gsheet skills in building complex financial models and experience with using planning systems.Ability to translate business requirements / queries into financial analysis and financial projections/models.At least 6-8 years of experience in financial/business analysis and supporting business teams. Preferably with experience in business partnering.Strong sense of ownership to see projects to completion.Good communication and presentation skills.Strong integrity and not afraid to raise concerns or highlight opportunities.Good problem-solving skills and ability to think creatively “outside the box”Preferably with experience from financial services industry such as payments, banking and insurance.Additional Information Our Commitment We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique. About Grab Grab is the leading super app platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries. Join us today to drive Southeast Asia forward, together. For further information, and to apply, please visit our website via the “Apply” button below. 

Company Description Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Job Description Program Overview: Be a part of an exciting internship journey with the Grab x OVO Internship Program! Our internship program is designed to provide a real-world experience that enables you to put everything you've learned into action and gives you an opportunity to join us in driving South East Asia forward together. The interns in Grab x OVO Internship Program will be placed in one of the following business units/departments, such as (but not limited to) GrabFood, GrabMart, 2W & Logistics, GrabAds, GrabKios, GrabRentals & GrabWheels, Grab for Business, Product & Data Analytics, OVO, etc. Working placement may be vary across Indonesia, ie, Jakarta, Medan, Palembang, Surabaya, Bali, Semarang, and Yogyakarta. This batch of the internship program will be conducted for 3 months, starting from March 2024 to June 2024. Get to Know the Corporate Functions Project Scope: You will establish relationships with various stakeholders through managing people, communication, legal, accounting, or any other general services. The output expectation is to provide an excellent service to support the operational teams and the company's overall efficiency. Under this project scope, you might work closely with (but not limited to): Public Affairs Team Regulatory Affairs Team Finance Team Procurement Team Legal Team Corporate Security Team and many other teams that work closely with operational excellence. Qualifications Requirements for Corporate Functions Project Scope: Minimum GPA of 3.25 and coming from reputable universities College students or fresh graduates with a background in Management, Finance, Accounting, Law, Public Policy Management, Psychology, Administration, or other similar majors. College students or fresh graduates from unrelated majors with related experience (from campus or previous internship) are also acceptable. Strong sense of problem-solving and analytical skills. Strong experience in operating Microsoft Office & Google Suites, especially Excel & Google Spreadsheets Able to make a good presentation from various data Ability in data visualization & analytical tools would be a high plus. Excellent English communication in both written and verbal. Computer literate and technologically savvy. Additional Information Our Commitment We recognise that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers. For further information, and to apply, please visit our website via the “Apply” button below.