Total 54 job vacancies by Globant Commerce Studio

• Design, build, and maintain scalable data pipelines using PySpark and Databricks
• Optimize data processing and storage for maximum performance and efficiency
• Troubleshoot and debug data-related issues, and implement solutions to prevent reoccurrence
• Collaborate with data scientists, software engineers, and other stakeholders to ensure that data solutions are aligned with business goals

Responsibilities: 

• Performs integrations, stress, load, regression and performance testing to validate production readiness of software applications and infrastructure for stability and performance
• Provides Performance testing software systems support for respective business unit
• Coordinates and execute upon the creation of Test Cases, scripts and performance test execution
• Design, develop, and execute scripts which validate, to a high degree of confidence, test cases defined within the project’s test plan
• Perform automated load/performance testing across multiple messaging protocols (including HTTP), focusing on overall application performance - validating that application response and outputs accurately reflect business requirements
• Tracks and communicates task progress, status, and key performance metrics
• Report defects found in testing diligently, promptly, and accurately, using standard defect tracking tools
• Communicate effectively across multiple teams/external vendors (Operations, Project Teams, Quality Service, ), different personnel (Developers, Scrum Masters, Project Managers, ) when required
• Expected to maintain technical expertise via self-education in areas governing computer sciences, performance/load testing dictums, and Quality Assurance
• Design, develop, and execute performance test cases and scripts through analysis of product specifications and software requirements, mentoring other test team members

With moderate supervision, this position provides user support making sure that offices and
their services meet the needs of the people that work in them. Workplace Experience Analysts
are accountable for services such as cleaning, security and maintenance, to make sure the
surrounding environment is in a suitable condition to work creating a safe, comfortable and
productive working environment, and provide technical support and customer service for company computer systems, resolving user issues and maintaining system security by providing services and operations consistent with Globant's objectives.

Responsibilities:

• Maintains the Physical Office Environment: Performs minor repairs (electrical, plumbing, painting), monitors HVAC systems, manages office supplies inventory, and coordinates office moves.
• Space Management and Planning: Oversees space allocation, re-organizes office layouts, and plans for future space needs.
• Vendor Management: Negotiates with vendors for services and equipment, manages vendor relationships, and ensures timely payments.
• Event Support: Sets up conference rooms, plans and schedules on-site meetings, and assists with events.
• Logistics and Shipping: Manages office supplies, ensures printer/copier functionality, and serves as a point person for mailing and shipping.
• Safety and Security: Ensures compliance with health and safety regulations, maintains emergency response plans, and coordinates with building management on security matters.
• Onboarding and Training: Orients new staff members on office procedures.
• Security Management: Supports company security measures by issuing badges and enforcing security policies.
• Technical Troubleshooting Skills: The candidate must possess technical problem-solving skills to diagnose and resolve a variety of hardware and software issues across different operating systems (Mac, Windows, Linux). They should be proficient in intermediate software troubleshooting techniques.
• Excellent Customer Service and Communication: The ability to provide exceptional customer service is crucial. This includes addresses facility issues, provides general support to visitors, and effectively communicating solutions in a friendly and professional manner.
• Adherence to Procedures and Security Awareness: Respond to user inquiries, escalating issues appropriately, and staying updated with system information and security best practices are essential qualities.

• Monitor and optimize service delivery performance: Track key metrics, identify areas for improvement, and implement initiatives to drive service quality and efficiency.
• Own critical incidents: Take ownership of complex issues, coordinate resolution efforts, and ensure effective communication with stakeholders throughout the process.
• Develop deep understanding of service delivery: Analyze projects and processes to gain insights into scope, challenges, and potential optimization opportunities.
• Lead service improvement initiatives: Design and implement strategies to enhance service delivery, including automation, runbook creation, and L3 collaboration.
• Optimize the L2 support team: Implement a shared services model through cross-skilling and training, leading to cost savings and improved resource utilization.
• Foster continuous improvement: Analyze internal and external processes to identify and implement strategies for service delivery optimization.
• Drive accountability and ownership: Ensure the L2 support team meets service level agreements (SLAs) and customer expectations, proactively driving future demand.
• Collaborate with stakeholders: Maintain effective communication and collaboration with internal teams (L3 support, network, development) and external vendors.

As a Digital Project Manager, you will be responsible for overseeing enterprise-level digital commerce projects from inception all the way through to launch. You will coordinate and collaborate with cross-functional teams to create exceptional commerce experiences while delivering on time and on budget.

The ideal candidate will possess strong organizational and problem-solving skills, and a passion for applying their expertise to help companies take the next step in their digital transformation. 

THE RESPONSIBILITIES 

• Overall accountability for project profitability and timeline
• Proactively manage client communications and expectations to ensure client satisfaction in partnership with internal teams
• Define and scope client requirements and deliverables
• Create and maintain detailed projects plans
• Collaborate with internal teams and client’s stakeholders to creatively solve problems and brainstorm solutions
• Coordinate tasks, assign appropriate resources, and ensure task completion
• Identify risks, threats, or opportunities that could impact the success of the project, notify the team, and escalating issues when appropriate
• Identify deviations between project scope and desired deliverables, initiating change requests as needed 
• Control quality by reviewing deliverables prior to client presentations; enhance internal and external deliverables/documents as needed; suggest process improvements as appropriate
• Establish an understanding of the clients business, processes, and procedures and apply that knowledge to affect the project’s success
• Ensure the use of the best practices and applies lessons learned from previous projects; share finding with other project management team members
• Effectively apply agile project methodologies, prioritize tasks and sprint planning
• Manage big teams of experienced tech leads, developers, and engineers
• Tools: Google Office, SmartSheet, Atlassian JIRA, Confluence, TargetProcess, Clarizen

• Respond to requests for technical assistance in person, via phone, communication channels
•  Diagnose and resolve technical hardware and software issues 
•  Advice user on appropriate action 
• Follow standard help desk procedures 
•  Redirect problems to correct resource 
• Identify and escalate situations requiring urgent attention 
• Stay updated with system information, changes, and updates 
• Security oriented
• Maintains the office environment: Performs repairs, monitors building systems, manages space allocation, oversees vendors, and coordinates office moves.
• Provides logistical support: Manages office supplies, assists with events, acts as a point person for mail/shipping and visitors, and responds to facility issues.
• Ensures safety and well-being: Maintains fire/disaster plans, coordinates with building management, and trains new staff.

We are looking for an experienced Sitecore developer to join our team. You will be responsible for designing, developing, testing, and maintaining web applications using the Sitecore content management system. You will work closely with our clients and internal teams to deliver high-quality solutions.

• Design and develop Sitecore-based web applications
• Customize and extend Sitecore functionality as needed
• Integrate external systems and services with Sitecore
• Collaborate with designers, developers, and project managers to deliver projects on time and within budget
• Ensure code quality and best practices are followed
• Perform code reviews and provide feedback to other team members
• Troubleshoot and resolve issues with existing Sitecore applications
• Stay up-to-date with the latest version of Sitecore (10.3) and best practices

We are looking for an experienced Sitecore developer to join our team. You will be responsible for designing, developing, testing, and maintaining web applications using the Sitecore content management system. You will work closely with our clients and internal teams to deliver high-quality solutions.

• Design and develop Sitecore-based web applications
• Customize and extend Sitecore functionality as needed
• Integrate external systems and services with Sitecore
• Collaborate with designers, developers, and project managers to deliver projects on time and within budget
• Ensure code quality and best practices are followed
• Perform code reviews and provide feedback to other team members
• Troubleshoot and resolve issues with existing Sitecore applications
• Stay up-to-date with the latest version of Sitecore (10.3) and best practices

We are seeking a highly skilled and experienced Senior Java Developer to join our dynamic team. The ideal candidate will have a strong background in Java development, with expertise in Spring Boot, Docker, and AWS technologies. As a Senior Java Developer, you will play a key role in designing, developing, and maintaining robust and scalable software solutions to meet the needs of our clients.

• Design, develop, and maintain high-quality software solutions using Java, Spring Boot, Docker, and AWS technologies.
• Collaborate with cross-functional teams to gather and analyze requirements, and translate them into technical specifications and implementation plans.
• Architect and implement scalable, reliable, and secure backend systems and APIs.
• Write clean, maintainable, and efficient code, adhering to best practices and coding standards.
• Perform code reviews to ensure code quality, consistency, and adherence to design principles.
• Troubleshoot and debug complex issues, and implement effective solutions in a timely manner.
• Stay updated on emerging technologies and trends, and evaluate their potential impact on our systems and processes.
• Mentor and provide guidance to junior team members, and actively contribute to their professional development.

This is  a very strategic role which will support the Managing Director.

A track record of success in supporting executives in a fast-paced, dynamic work environment is essential in this role. The ideal candidate will be a highly energetic, approachable professional who has the natural gift of handling challenging situations with tact and a high amount of urgency.

The ideal candidate will anticipate issues before they arise and build relationships effortlessly with both internal and external stakeholders. You think that no task is too small and are willing to provide support where needed in order to assist your team members. The right attitude and willingness to learn will be your key to success in this role. You are able to work at speed and can navigate a multitude of systems that make work more efficient. 

Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to the Managing Director.

• Help drive company operational objectives

• Provide tailored executive support to the Managing Director

• Manage complex calendars including vetting and prioritizing meeting requests

• Handle emails and communications; communicate with both internal and external parties with a high level of professionalism and diplomacy 

• Organize and participate in business strategy meetings, leadership meetings and other general team meetings

• Plan offsite events, and provide support on logistics, invites, agenda, slide decks, meeting notes and follow-up action items

• Book domestic and international travel, including air and ground transportation, hotel reservations, and travel visas

• Manage travel and business expenses in a proactive, fiscally alert manner

• Assist in the planning and coordination of various customer and partner events (Salesforce, Adobe and other Partners)

• Ensure confidentiality of all appropriate communications and documents

• Work with other broader administrators and team

As the Solution Architect, you will partner with a variety of stakeholders including but not limited to Pre-Sales, Sales, Delivery and external customer teams across all phases of the customer lifecycle and will collaborate with the Senior Management of the business in order to define and structure our Solution Architecture practice.

THE RESPONSIBILITIES:

• As part of the pre-sales and post-sales phases, architects should design leading cloud solutions that support industry-leading best practices in technology, features, performance, and scalability
• Responsible for the technical design of client solutions. This includes a lead role in project discovery and definition workshops, creating scope and development estimates, and documenting requirements and designs.
• Coach and mentor partners, customers, and developers through the implementation lifecycle.
• Provide technical problem resolution to complex issues.
• Contribute to ongoing process and methodology improvements within the Services Delivery team
• Work with cross-functional teams across both Engineering and R&D to provide feedback and support the evolution of the product library
• Present your proposals to executive-level customers in a clear and compelling way
• Partner with the Senior Management team in order to help define processes and methodology improvements of the business Solution Architecture practice
• Work with our global cross-functional teams such as delivery and engineering to provide feedback and streamline the implementation processes

The Salesforce Marketing Cloud Solution Consultant role is critical to the overall success of the deal cycle for Salesforce opportunities; the Solution Consultant at Globant Commerce Studio has a mix of Business, Commercial, and technology expertise, and consults with clients to understand their business challenges in digital, and guides them to possible solutions that we can implement to solve the problem statement.

1. Deal & Commercial Management

• Coordinate briefing with the Sales lead to understand the deal opportunity.
• Allocate the appropriate resources required to work on the deal.
• Review and manage the Jira Solution Consulting board to effectively manage workload.
• Create a Solution Consulting plan with all of the steps required to move to a decision
• Creation of a Solution Consulting Strategy as a response to the customer
• RFP documentation review and management.
• Lead, direct, and coordinate the team to deliver all the relevant deliverables for the deal
• Lead, direct, and coordinate the team to shape solution options.
• Review and interrogate estimates and project plans created by the team
• Creation of project plans* (If the person has a project management background)
• Create a team profile in relation to the estimates and project plan.
• Devise commercial options to present to the customer with relevant internal approvals..
• Shape the narrative and story to play back to the customer.
• Create the presentation/proposal to share with the customer.
• Work with the Sales team to understand any feedback from the proposal and ideate on ways to ensure the deal is closed.
• Responsible for writing the solution in the SOW document, working closely with the Sales Director who is ultimately accountable.
• Responsible for detailing the solution as part of the Sales to Delivery handover.
• Partake in retrospectives and ensure learnings are documented and will inform future deals.

2. Digital Solution Advisor

• Interact with the customer and research to understand the customer's pain points and challenges.
• Input information into the central repository so anyone who touches the account understands the background.
• Challenge the customer regarding what they are looking to achieve and design/implement (where appropriate)
• Keep up to date with the digital landscape and key technologies including but not limited to Salesforce Marketing Cloud.
• Evaluate which technologies may be most appropriate to present/share with the customer.
• Keep on top of industry trends and topics.
• Provide thought leadership for customer and prospect presentations
• Provide Digital Strategy that demonstrates experience improvements, business growth and technology innovation.

We are currently looking for an Executive Assistant to be the supportive force that empowers our senior leadership. The ideal person for the job will be a proactive problem solver with exceptional communication skills and a meticulous attention to detail.

• You will be primarily responsible for supporting a busy C-Suite Executive, also at times you will provide support to the wider executive team as directed to ensure that company goals and objectives are accomplished, and operations run efficiently
• You will have the ability and aptitude to maintain and refine internal processes, as well as coordinating internal and external resources to expedite workflow
• Manage communication between Senior Management and employees, combined with liaising with internal and external stakeholder on various projects and tasks
• You will plan and orchestrate work to ensure the senior executives’ priorities are met, organizational goals are achieved, and best practices are upheld

Responsibilities

• Manage professional and personal scheduling, including agendas, mail, email, calls, travel arrangements, client management, and other company logistics
• Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to other senior executives
• Manage, coordinate, and arrange senior executives’ travel and travel-related activities, including hotel booking, transportation, and meal coordination
• Perform administrative and office support, such as typing, dictation, spreadsheet creation, customer facing presentations and maintenance of relevant system and databases 
• Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business
• Organize team communications and plan events, both internally and offsite

•  
• Address Level 2 support escalations raised by leadership, requiring in-depth troubleshooting and problem-solving.
• Manage Level 2 complexity requests received through Slack and ServiceNow, involving intricate system interactions and advanced solutions.
• Take charge of critical incidents, coordinating response efforts, and ensuring rapid resolution.
• Conduct thorough root cause analysis for incidents and issues, going beyond symptoms to identify and address underlying causes.
• Develop and implement alert and automation solutions to prevent recurring issues and optimize workflows.
• Efficiently resolve issues within defined Service Level Agreements (SLA), ensuring minimal downtime and impact on business operations.
• L2 support for Hybris platform, resolving complex commerce-related issues
• Future Scope: application releases to production environments, ensuring smooth transitions and minimal disruptions.
•  

• Respond to inquiries and resolve issues submitted through Freshdesk (Guest Account & Support Inboxes).
• Manage AppBot Reviews and AppFeedback Inbox on social media platforms.
• Handle Level 1 complexity requests received through Slack.
• Address "Who_Am_I" tickets, prioritizing sailings and resolving backlog issues.
• Troubleshoot data issues related to Guest Apps and Loyalty programs.
• Resolve Level 1 ServiceNow tickets efficiently.
• Conduct thorough QA testing for Digital Product Operations (DPO) owned products.
• Develop runbooks, onboarding guides, and other documents to support internal and external stakeholders.
• Work from the Command Center, actively monitoring system performance and identifying potential problems.
• Shift from reactive issue resolution to proactive problem anticipation and predictive maintenance.