Total 40 job vacancies by Visa

• Oversee the performance and effectiveness of the WFM Command Center
• Lead and develop Command Center associates
• Work with contact center leaders to ensure agent adherence and/or conformance to schedules
• Provide ongoing operational analysis of contact center operations, while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost, abandon rate, service level, occupancy, etc.)
• Work with the contact centers, Technology, reporting and other teams to provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy, cost per call, etc.
• Partner with WFM planners to ensure schedules meet performance and business needs
• Utilize Workforce Optimization software to manage performance across multiple sites and lines of business
• Monitor Workforce Management tools real time to maintain service level data
• Analyze call center performance history to determine optimum off production activities as well as shrinkage and occupancy goals
• Analyzes daily call trends and alerts Workforce Management Analyst to needed staffing updates
• Responsible for daily, weekly and monthly call center reports which highlight call center performance (Call Volume, Service Level, Average Handle Time, Abandon % and Average Speed to Answer)
• Evaluates daily call trends
• Designs/creates various databases for staffing and analysis
• Creates reports utilized by Customer Service for staffing/productivity measurements
• Identify areas of operational development and engage in projects to continually adapt to the changing needs of our business and people, to deliver best in class WFM support.
• Identify what resources are required to implement parts of projects
• Effectively use project plans to focus work and ensure deadlines are met
• Ability to work flexible shift to occasionally attend meeting with employees and worldwide clients

Other duties as assigned

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsible for handling travel service support to clients as well as promoting and cross-selling various travel and tour packages.

Responsibilities

• Provide general sales support (needs analysis, data review, and product demonstrations)
• Serve as the customer advocate and liaison for product management and development
• Prepare periodic forecasts and progress updates toward sales goals
• Assess client's profile on what services they are best qualified to sign up
• Schedule meetings and presentations with prospected clients
• Communicate with clients through phone call, email, or chat to offer or explain the services the company offers
• Build rapport with clients and manage negotiations
• Assist clients in securing personal documents needed
• Ensure to hit monthly sales target
• Build and promote strong and long-lasting professional relationships with the clients
• Perform other duties as assigned

Education:

• Bachelor's (Preferred)

Experience:

• Account Management: 1 year (Preferred)
• Sales: 1 year (Preferred)

Language:

• English (Preferred)

Responsible for handling travel service support to clients as well as promoting and cross-selling various travel and tour packages.

Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

- Bachelor's degree in marketing, Business Administration, or a related field. Master's degree is a plus.

- With at least 3 years' experience as a Marketing Manager or similar role.

- Strong knowledge of marketing principles, strategies, and tactics across various channels.

- Proficiency in digital marketing tools and platforms, including social media management, email marketing, and analytics.

- Excellent analytical skills and ability to interpret data to drive informed decision-making.

- Creative thinking and problem-solving abilities to develop innovative marketing campaigns and solutions.

- Strong leadership skills with the ability to motivate and inspire team members.

- Results-driven mindset with a focus on achieving measurable goals and objectives.

- Ability to adapt to a fast-paced, dynamic environment and manage multiple projects simultaneously.

Job Type: Full-time

Schedule:

• 8-hour shift

Ability to commute/relocate:

• Naga City, Camarines Sur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Marketing: 3 years (Required)

Job Type: Full-time

Lead new Client and Service implementation efforts.

• Lead and motivate an organizational team of call center managers responsible for the day-to-day operational functions at a customer care center.

• Develop and maintain department understanding of customer´s needs and strategies in order to set organizational direction and create opportunities to achieve Visa Inc.´s objectives.

• Establish unit goals, objectives, performance standards and measurement criteria to achieve and increase service quality and operational efficiency.

• Build and enhance relationships through cross-functional and cross-regional interaction and collaboration to develop and implement tactical and strategic processing solutions.

• Challenge existing processes, improve methods and pursue new ways of increasing the value of all support services throughout the organization.

• Accountable for budget preparation and administration, resource planning and allocation as well as driving organizational adherence to information and security control guidelines.

• Manage all staff issues, including staffing and selection, goal setting, annual reviews, compensation planning and career development.

• Establish department strategy in line with corporate and customer service objectives and goals and support Sr. Leaders in developing broader call center strategy.

• Build relationships with Visa client institutions and act as a liaison to internal Visa groups to create strategies to add value and enhance relationships.

• Implement emergency procedures and direct work when emergency situations arise.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Client Delivery team is responsible for designing the client service experience for new solutions and delivering end-to-end client implementations for products, solutions, infrastructure, and new client onboarding.

What an Analyst, Service Delivery does at Visa:

The Service Delivery team is a talented team of professional services organization responsible for overall technical program management and implementations, with a focus on implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region.

This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP (Asia Pacific) region.

This is an individual contributor responsible for solving complex problems, serving to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality. 

In this role, you are expected to:

• Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelines

• Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions 

• Confidently manage client projects in parallel to product developments and a changing landscape 

• Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders

• Be able to communicate complex, technical concepts in a focused and well-organized manner 

• Be able to learn and acquire knowledge in modern technologies in keeping step with market developments 

• Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions 

• Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications

• Represent client system and operational requirements to internal Visa organizations

• Be an active contributor in a high-performing, supportive, and inclusive team culture

• Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor 

• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments, leveraging your immediate manager for guidance and direction where needed

• Coordinate internal Visa resources to ensure delivery on commitments 

Why this is important to Visa:    
The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.  

Projects you will be a part of:

Client implementation projects are the gateway to new business and increased revenue for Visa, as well as being key to helping our clients achieve their business objectives. The team leads project discussions with Visa Clients to achieve a timely and error free implementation of new Visa products and services and/or add-on of Visa programs. This role is responsible for solving complex problems and taking a broad perspective to identify innovative solutions.

If you are passionate about efficient project delivery that meet key business needs, love to apply your business acumen to solve unique or complex problems and get excited about delighting our clients through successful and efficient project execution, then this is the role for you.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The HR Manager plans, directs, and coordinates the overall HR functions of an organization. He/she oversees the recruitment, compensation, and benefits administration; HR Policy and Procedure Implementation and review, training and development, compliance to regulatory bodies, performance appraisal management and consults with the executive for strategic planning and serves as a link between an organization’s management and employees.

Responsibilities:

· Develop and implement HR strategies and initiatives aligned with the overall business strategy.

· Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

· Manage the recruitment and selection process

· Handles staffing issues, such as mediating disputes and directing disciplinary actions

· Work with the training manager to ensure the implementation of the training and development programs of the company

· Oversee and manage a performance appraisal system that drives high performance

· Payroll and Compensation and Benefits Administration

· MIS and HR Database Management

· Report to management and provide decision support through HR metrics

The Dispute & Support Operations Team Lead will lead a team of Dispute and Support Operations (DSO) Analysts of different levels, completing dispute work on behalf of DPS and VDMS clients.  They are subject matter experts in their field and as such will be a point of contact and escalation within the department for complex dispute matters.  Candidate will establish processes for efficient completion of Prepaid, Debit, and Regionals disputes in order to maximize resource utilization rates and Client recoveries.

Essential Functions

• Oversight and development of a team of analysts, coaching and mentoring team to maximize performance
• Manage methods of delivery through the optimization of established workflows, ensuring that all cases are worked within set timeframes and in accordance with local, federal, and Visa regulations
• Monitor the daily workload and allocate or assign cases based on priority, work type, and available resources
• Strengthen relationships with key Clients and internal business partners including Global Arbitration and Compliance, Processing Sales, Client Support, and various Product organizations 
• Follow established operating guidelines for the delivery of support and standards of performance
• Provide escalation support for complex internal and external dispute related issues
• Provide information and direction to external and internal clients regarding Visa, Plus, and Interlink operating rules and regulations as it applies to disputes, re-presentments, pre-arbitration, pre-compliance, and case filing
• Provide career advancement opportunities (when applicable), timely coaching and performance evaluations and management when necessary
• Open tickets and communicate system or settlement issues to leadership or internal partners
• Communicate via email and phone to Visa DPS Clients and Network associates as necessary
• Work in a matrixed environment
• Potential domestic and international travel may be required
• Work off business hours as required
• A proven track record for identifying and proactively sharing dispute processes that maximize productivity and efficiency

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Overview

Create write-ups or articles for the contents of the official company page and other social media accounts and websites. The copywriter will work with the marketing team in planning and producing compelling content and campaigns.

The ideal candidates are responsible for selling the company's products immigration/migration/ study visa services) by identifying potential clients, educating prospects on products through calls, and online presentations through webinars, and providing existing customers with exceptional support.
 

• The ideal candidates are responsible for selling the company's products immigration/migration/ study visa services) by identifying potential clients, educating prospects on products through calls, and online presentations through webinars, and providing existing customers with exceptional support.

Job Description

• The ideal candidates are responsible for selling the company's products immigration/migration/ study visa services) by identifying potential clients, educating prospects on products through calls, and online presentations through webinars, and providing existing customers with exceptional support.

Review transaction monitoring alerts to identify potential instances and trends of money laundering, terrorist financing, and other illicit activities.

Analyze large volumes of transaction data efficiently and enhance the detection of suspicious activities.

Conduct in-depth investigations and maintain accurate, thorough documentation.

Prepare Enhanced Due Diligence (EDD) reports and other analytic reports, as necessary.

Work closely with cross-functional teams to address AML concerns and implement effective risk mitigation measures.

Contribute to the development and enhancement of internal policies and procedures.

Perform other duties and responsibilities as assigned.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

1. Responsible for knowledge of all advanced aspects of the cardholder transaction dispute cycle including chargebacks, adjustments, representments, pre-arbitration and pre-compliance, arbitration, and compliance

2. Responsible for responding to Financial Institution inquiries via phone and e-mail regarding DPS and VDMS supported client dispute processing

3. Act as liaison for the client, provide dispute processing guidance, up-training and best practice solutions in order to mitigate losses to Visa and the client

4. Provide proactive operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall dispute processing performance, including compliance with Visa International Operating Regulations.

5. Stay current with industry and client trends and maintain a strong knowledge of Visa international Operating Regulations and Regulation E regarding dispute processing

6. Identify and analyze processing problem with customer impacts, communicates ongoing situation status to processing teams

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.