Total 84 job vacancies by Arch Global Services (Philippines) Inc.

The Platform Operations Engineer (Systems Engineer) works closely with cloud platform engineering, architecture, and development teams to run and operate cloud-native, DevOps delivered, highly scalable and fault tolerant systems and services. The Platform Operations Engineer ensures that internally and externally facing systems meet and exceed ambitious SLAs (Service Level Agreements) and are continuously improved. This includes deployments and monitoring of all systems through established tools. The incumbent is an intellectually curious passionate technologist up to date with technology trends in the industry, equally relishing challenges to optimize existing systems and services, and challenges to introduce modern technologies. He/she will execute and monitor automation delivered by the Engineering team. The incumbent will execute operations projects and provide support for and administration of all DevSecOps tools, cloud automation, critical business applications and platforms, and associated systems to build and run software in the cloud. 

• Supports DevSecOps tools, pipeline, automation, and infrastructure-as-code scripts and continuously monitors the industry landscape to improve and expand to further speed to market and delivery team autonomy.
• Executes established automation for updates
• Participates in incident response, root cause/postmortem analysis, and drives production improvements for key issues that result in business opportunity for Arch.
• Provides guidance to engineering and operations teams on enabling and managing end to end availability and performance of mission critical services
• Works on building automation to eliminate waste and manual/repetitive tasks, prevent problem recurrence, and to respond to various service alerts and condition metrics
• Supports Kubernetes cloud clusters in Azure and AWS, including cluster management, upgrades, security policies, application deployment with ArgoCD in collaboration with engineering and development teams
• Executes and manages Infrastructure as Code automation with Terraform
• Executes tasks aligned to projects in the operations space (upgrades, rollouts of technology, etc.)
• Promotes a continuous improvement, innovation, and collaboration culture across IT.
• Administers and monitors legacy Windows and Linux platforms in the datacenter, from server OS to application.
• Builds and strengthens relationship and partnership with corporate infrastructure leads and team
• Knows security is job one and includes security in all plans.
• Incumbent may be asked to perform other duties as required

On our Boomi platform you are the driver for enterprise-wide API management and help to promote the use of APIs as a core element of reliable data exchange. In addition, you support us in the implementation and management of our interface landscape.

• Establishing and further refining central API management
• Applying your knowledge of API standard protocols and best practices
• Maintaining and expanding the enterprise API portal
• Planning and realising changes to interfaces in our system landscape 
• Developing technical concepts (technical design)
• Creating and conducting module tests
• Dealing with change requests, incl. estimating the required effort 
• Involvement in 2nd-level support when it comes to analysing incidents and trouble reports 

The Senior Software Engineer develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications.  May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support.  He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
• Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
• As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
• Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
• Manages engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them.
• Liaises with other project and program areas to coordinate interdependencies and resolve issues.
• Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
• Maintains a working knowledge of new technology and software engineering standards, practices and tools.
• Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates
• Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates.

The operations associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements. This position will be part of the Ceded & Captive Reinsurance Operations.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:

• Treaty Set up/Profiling
• Facultative Set up/Profiling
• Captive Set up/Profiling
• Reinsurance identification/calculation
• Financial Data Processing/Reconciliation
• Reinsurance reporting & record keeping
• Other work streams as needed

• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements. This position will be part of the Arch Advantage – US AA Operations team.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Technical Skills                         Proficiency Level             Required (R) /Optional (O)

Microsoft Excel & Word                                 2                                              R

Microsoft Office Suite                                    2                                              R

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements. This position will be part of the Arch Advantage – US AA Operations team.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Technical Skills                         Proficiency Level             Required (R) /Optional (O)

Microsoft Excel & Word                                 2                                              R

Microsoft Office Suite                                    2                                              R

The WordPress Developer helps maintain and extend the functionality of both the corporate WordPress multisite and the global WordPress intranet.

This is a technical position that incorporates modifying templates, styles, functionality and plugins on production, staging and development environments as well as developing functional, accessible, secure mobile-friendly solutions that meet evolving business needs.

This position requires the skills to develop user-centered functionality for new projects as well as refining or further customizing existing backend code.

Must be able to work independently yet collaboratively with design and content strategy.

1. Consistently create and deliver well-designed, tested code using best practices for website development, including responsive site design and WCAG accessibility standards.
2. Code custom WordPress features in PHP, JavaScript, HTML5 and CSS3 and work on previously developed custom features and themes.
3. Maintain and manage several WordPress websites, serving as the technical liaison to a managed WordPress host.
4. Maintain and manage our global employee intranet in Azure and
5. Write secure code and respond quickly to security issues that may
6. Comfortable working in staging and live
7. Translate communication or design requests into high-quality and high-performing
8. Oversee troubleshooting, QA and technical issues on department-managed
9. Demonstrated ability to understand business requirements and can turn a request for desired functionality into a smart solution that is helpful to users.
10. Collaborate with designers to match visual intent and create intuitive user
11. Proactively recognize problems, recommend, and develop creative
12. Create and maintain technical
13. Maintain and update an existing UI

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster. 

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

The Software Engineer develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications. May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support. He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.

• Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
• As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
• Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
• Manages engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them.
• Liaises with other project and program areas to coordinate interdependencies and resolve issues.
• Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
• Maintains a working knowledge of new technology and software engineering standards, practices and tools.
• Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates
• Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates.

The Business Systems Analyst  is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The incumbent performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals. The incumbent will help populate the roadmap, drive prioritization of the backlog, and ensure stories are detailed enough for development to be planned for.

1. Work with the business stakeholders to drive the roadmap and prioritize initiatives.
2. Work with the business stakeholders and DPM to accurately capture all stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications.
3. Work with software engineers to ensure that the engineering realization is in accordance with the functionality desired in the roadmap.
4. Work with the testers to ensure that all software components are tested adequately and participates in Quality Assurance testing as the IT workload requires.
5. Provides guidance to stakeholders on what functionality is possible and in what sequence of delivery.
6. Manages requirements risks by proactively tracking and communicating issues, and devising methods to mitigating them.
7. Liaise with other project and program areas to coordinate interdependencies and resolve issues.
8. Analyzes, maps, and communicates current state and future state business processes.
9. Supports stakeholders in the resolution of in-depth user questions and issues.
10. Maintains a working knowledge of new technology and business analysis standards & practices.

Collaborates with IT management to define and develop documentation & business analysis artifact standards, guidelines, processes, and templates.

The Software Engineer - Level II - develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications. May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support. He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

The Cloud Engineer (Systems Engineer) works closely with cloud platform engineering, architecture, and development teams to run and operate cloud-native, DevOps delivered, highly scalable and fault tolerant systems and services. The Cloud Engineer ensures that internally and externally facing systems meet and exceed ambitious SLAs (Service Level Agreements) and are continuously improved. This includes deployments and monitoring of all systems through established tools. The incumbent is an intellectually curious passionate technologist up to date with technology trends in the industry, equally relishing challenges to optimize existing systems and services, and challenges to introduce modern technologies. He/she will execute, monitor, and assist in development of automation delivered by the Engineering team. The incumbent will execute operations and engineering projects and provide support for and administration of all DevSecOps tools, cloud automation, critical business applications and platforms, and associated systems to build and run software in the cloud. 

The Cloud Engineer (Systems Engineer) works closely with cloud platform engineering, architecture, and development teams to run and operate cloud-native, DevOps delivered, highly scalable and fault tolerant systems and services. The Cloud Engineer ensures that internally and externally facing systems meet and exceed ambitious SLAs (Service Level Agreements) and are continuously improved. This includes deployments and monitoring of all systems through established tools. The incumbent is an intellectually curious passionate technologist up to date with technology trends in the industry, equally relishing challenges to optimize existing systems and services, and challenges to introduce modern technologies. He/she will execute, monitor, and assist in development of automation delivered by the Engineering team. The incumbent will execute operations and engineering projects and provide support for and administration of all DevSecOps tools, cloud automation, critical business applications and platforms, and associated systems to build and run software in the cloud. 

The Cloud Engineer (Systems Engineer) works closely with cloud platform engineering, architecture, and development teams to run and operate cloud-native, DevOps delivered, highly scalable and fault tolerant systems and services. The Cloud Engineer ensures that internally and externally facing systems meet and exceed ambitious SLAs (Service Level Agreements) and are continuously improved. This includes deployments and monitoring of all systems through established tools. The incumbent is an intellectually curious passionate technologist up to date with technology trends in the industry, equally relishing challenges to optimize existing systems and services, and challenges to introduce modern technologies. He/she will execute, monitor, and assist in development of automation delivered by the Engineering team. The incumbent will execute operations and engineering projects and provide support for and administration of all DevSecOps tools, cloud automation, critical business applications and platforms, and associated systems to build and run software in the cloud.