The Sales Operations Supervisor is responsible for managing a set of business activities and processes, including managing sales data and analytics, assisting in commission management, and aligning opportunity sales strategy, and evaluating the general health of sales processes. The SOS is also responsible in the monitoring of the departments overall KPI, ensuring relevant data are provided for the further improvement of the sales team's performance. Supports a company's sales team by creating, evaluating, and optimising data sets, sales applications, and the management of sales dashboards that will aid the department in synthesizing the information as well as the implementation of current new technologies directed on the improvement of customer service.
Key Duties and Responsibilities
Tracking the department-wide KPIs, ensuring that regular monitoring and adherence to the team's overall sales and operations targets. Analyses factors affecting the productivity of the Feeds Sales team and the regular rollout of the generated reports that could aid the supervisor and the managers in utilizing such information in support of the strategic planning.
Enterprise Resource Planning
Providing front line support and system support facilitation to field sales team regarding sales infrastructure. Working with end users to provide best practices and tips on systems/tool usage including training, documentation, and support. Supporting the integration of new products and services, regulatory requirements, tools, technologies, and markets into existing operations.
Sales Process Improvement
Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organisation of continuous process improvement. Directs the creation / development and deployment for ongoing operations of numerous sales support, automation, and results applications.
Monitors the accuracy and efficient distribution of sales reports and other intelligence dashboards essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed. Identify and collect appropriate customer, competitor, market, and financial and/or operational data and translate those data into effective market and intelligence reports. Creates and updates comprehensive industry, competitor and customer models including, but not limited to, market share, growth projections and sales trends or performance on a regular basis.
Sales Operations Planning
Coordinates sales forecasting, planning, and budgeting processes used within the sales organisation. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
Developing methods to streamline and improve reporting efforts cited above collaborate with commissions team to ensure sales reps are comped accurately.
Generates presentations and sales support documentations for the consumption of the team and the management.
Responsible for training new sales team on corporate sales operations procedures and processes.