Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Reporting resource skilled in Excel, PowerBI, ServiceNow, AWS/Genesys Plus for those with PowerApps, PowerAutomate exposure
A CL 11 support contributes to ensuring that services are delivered to meet customer business needs and expectations? He/she is functionally and technically skilled in providing first level of support for resolution of customer and system incidents and in liaising with technologists and other agencies to resolve requests/issues in timely fashion? He/she provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database and operating systems? He/she applies quality processes in performing the tasks
Minimum 3 year(s) of experience is required
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