Oversee the performance and effectiveness of the WFM Command CenterLead and develop Command Center associatesWork with contact center leaders to ensur.....
Oversee the performance and effectiveness of the WFM Command Center
Lead and develop Command Center associates
Work with contact center leaders to ensure agent adherence and/or conformance to schedules
Provide ongoing operational analysis of contact center operations, while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost, abandon rate, service level, occupancy, etc.)
Work with the contact centers, Technology, reporting and other teams to provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy, cost per call, etc.
Partner with WFM planners to ensure schedules meet performance and business needs
Utilize Workforce Optimization software to manage performance across multiple sites and lines of business
Monitor Workforce Management tools real time to maintain service level data
Analyze call center performance history to determine optimum off production activities as well as shrinkage and occupancy goals
Analyzes daily call trends and alerts Workforce Management Analyst to needed staffing updates
Responsible for daily, weekly and monthly call center reports which highlight call center performance (Call Volume, Service Level, Average Handle Time, Abandon % and Average Speed to Answer)
Evaluates daily call trends
Designs/creates various databases for staffing and analysis
Creates reports utilized by Customer Service for staffing/productivity measurements
Identify areas of operational development and engage in projects to continually adapt to the changing needs of our business and people, to deliver best in class WFM support.
Identify what resources are required to implement parts of projects
Effectively use project plans to focus work and ensure deadlines are met
Ability to work flexible shift to occasionally attend meeting with employees and worldwide clients
Other duties as assigned
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Do you want to work with some of Australia's best financial planning businesses? Embark on a fulfilling and engaging career. Earn from 45K or dependi.....
Do you want to work with some of Australia's best financial planning businesses?
Embark on a fulfilling and engaging career.
Earn from 45K or depending on experience + Generous benefits + personalized learning and development.
This is a dayshift, full-time role with weekends off.
We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace, we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.
ABOUT THE CLIENT
5 ELK creates an awesome working environment for people who are serious about their careers and committed to providing exceptional customer service.
ABOUT THE ROLE
We are currently seeking an experienced Accountant (AU Taxation) to join our talented team. You will play a key role in managing the Australian taxation requirements for our clients.
• Preparation and Reconciliation of Business Activity Statements (BAS) and Instalment Activity Statements (IAS) for clients. • Completion of annual tax returns and financial accounts for individuals, sole traders, partnerships, trusts, and companies. • Ensuring compliance with Australian taxation laws and regulations. • Assisting with year-end tax reporting and financial statements. • Other ad hoc tax-related duties as required.
Bachelor's degree in Accounting or related field.
2+ years of experience in Australian taxation and compliance.
Knowledge of XERO required.
Professional qualification such as CPA or CA is preferred.
Excellent analytical and problem-solving skills.
Strong attention to detail and accuracy.
Proven ability to work independently and manage deadlines.
Excellent communication and interpersonal skills.
Our Client, 5 ELK benefits:
Fixed Dayshift Schedule and Weekends Off
Australian Holidays off and get to enjoy Christmas and New Year
Competitive Compensation Package
HMO with 200k benefits, plus 1 dependent when you start
Monthly Awards and other Incentives
Company Events and Employee Wellness Programs
Personalised learning and development program
Coaching and mentoring by qualified and experienced professionals
Modern fit-out and workstation
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.
The Plant Nurse develops, implements and manages the occupational health and wellness program of the Company. He/she provides emergency care of first.....
The Plant Nurse develops, implements and manages the occupational health and wellness program of the Company. He/she provides emergency care of first aid to employees and assists in the implementation of policies and guidelines in safety and health related programs.
I. Employee Health
Serves as the first-aider to all employees during emergency related cases and ensures the immediate relief of pain and anguish to employees who encounter accidents within the Company.
Provides basic treatment like dressing, blood pressure reading etc. and responsible for monitoring the health status of the workforce.
Conducts awareness campaigns and initiates programs on health, family planning, responsible parenthood and family welfare.
Schedules, manages and ensures employees compliance to annual physical examination. Monitors progress of employees in relation to the APE result.
Releases Letter of Authorization to accredited Hospital, Philhealth & SSS documents of hospitalized personnel. Evaluates and files the medical certificates and accident reports of employees.
Coordinates with accredited hospital and assists HR in evaluating new hospital accreditation.
Facilitates pre-employment medical exams. Endorses and gives clearance of new hires ready to on-board with the approval of the company doctor.
Maintains and updates employee health records.
Reviews and verifies all medical and hospitalization payments and reimbursements of employees and forwards to HR for processing.
Conducts risk assessments on health and personnel safety.
Prepares all health and safety reportorial requirements of all related government agencies
Conducts visitation of partners who are hospitalized.
Assists the company doctor in the performance of his/her duty. Assists In the fitness and health evaluation of personnel.
Implements and manages the vaccination program of the company which includes dependents of personnel.
Monitors, maintains and responsible for requesting company medicines and clinic supplies.
Proposes activities and programs related to occupational health and wellness of the company
II. Company Programs/Initiatives
Assists in the documentation and effective implementation of GMP procedures and guidelines concerning health.
Participates in programs involving improvements and innovations in areas of quality, efficiency, proficiency, safety, sanitation, food safety, environment, waste reduction, sustainability, social responsibility and all other activities of the company.
Checks compliance of subcon employees to the annual physical examination.
Assists the Safety Committee of the company and Task Force Integrity
Performs other tasks as may be directed by immediate superior.
This is not your typical Project manager role. Working as Project Manager for IQ-EQ will require you to have a womb to tomb mastery of project managem.....
This is not your typical Project manager role. Working as Project Manager for IQ-EQ will require you to have a womb to tomb mastery of project management methodologies to be applied to ongoing initiatives in IQ-EQ to ensure predictable and successful delivery. You won’t just be taking down the minutes of the meeting because you will need to have the vision and a thirst for change, transformation and continuous improvement.
Project Management is not an easy job, therefore we need someone who is expressive and vocal in identifying and mitigating risks, directing the project and all stakeholders involved to successful delivery while maintaining a good working relationship with all participants.
A proactive team player who initiates improvements at the same time adheres to the team’s standard methodology and governance processes.
Responsibilities (how we will measure success)
Contribute to strategic growth and operational development of the Firm by managing a suite of projects ongoing throughout the IQ-EQ Group
Adhere to the team’s standard methodology and governance processes including use of approved templates and checklists
Responsible for all aspects of Project Management, including but not limited to; Initiation, planning, design, execution, monitoring and controlling including change control and project closure – ensuring predictable and successful delivery
Organizing and motivating project teams, directing the project and all stakeholders involved to successful delivery
Effective and Transparent communications ensuring the flow of information to all stakeholders involved
Ongoing contribution towards continuous development and improvement of Change Delivery methodologies, templates and checklists
Tasks (what does the role do on a day-to-day basis)
Define the scope of assigned projects in conjunction with the Project Sponsor
Devise the overall approach to delivering individual projects, making use of the internal methodology tailoring matrix
Preparation of project documentation in collaboration with Subject Matter Experts for example:
Project Initiation Requests
Project Initiation Documentation
Product and Work Package Descriptions
End Stage reports and Stage Gate Readiness Assessment Documents
Test Strategy, Plans and Scripts
Determine objectives and measures that each project will be evaluated against upon completion and track ongoing progress. Prepare related benefits assessments
Select, lead and motivate your project team both internally and externally, establishing a team culture within the assigned projects
Monitoring overall progress and use of resources, initiating corrective action where necessary
Applying change control processes to control changes to the products ensuring that changes are made only with the agreement of appropriate named authorities
Managing project risks, including the development of contingency plans
The Senior Application Developer is responsible for developing, documenting, and supporting internal and client dashboard (standard a.....
The Senior Application Developer is responsible for developing, documenting, and supporting internal and client dashboard (standard and complex) using industry standard tools within company’s system. Follow definition of done and process around Azure DevOps. Explore and learn other relevant programming language and application. Interaction with the end user to establish report requirements will be necessary.
Develop, maintain, and perform unit testing of internal reports and Cosmos dashboard (standard and complex).
Define, execute, and interpret SQL/Snowflake queries. If needed, update data source query based on the client’s requirement.
Create a conceptual representation of the data in SQL and Snowflake that is useful to Cosmos. Define the structure, relationship, and constraints of data understanding how data should be organized and used in a meaningful way.
Transfer of pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set.
Follow Definition of Done and process around Azure DevOps.
Log time entries in NetSuite for BAU, change request, and other development activities.
Perform Cosmos internal testing to ensure quality and compliance with the wireframe and mapping file.
Review and create documentation for the onboarding client dashboard.
Optimize workbook to ensure that best practices are being followed to maintain the performance speed of Cosmos.
Communicate project status updates and recommendations to project manager, delivery solutions, and application development manager.
Support client, internal, and BAU request/s.
Build or maintain flow in Tableau Prep to upload data to SQL Server and Snowflake.
Collaborate with Delivery Solutions team to understand requirements and translate then into technical solutions.
Troubleshoot and debug issues and provide timely resolutions.
Develop demo dashboard, as and when needed.
Implement new features to existing client dashboard, as and when needed.
Identify new dashboard features, seek improvement and efficiencies in existing client workbook and process.
Perform functional, regression, compatibility, performance, and/or security testing when application upgrades to newer version.
Document any defects or issues found during testing and communicate them to the wider team.
Lead/support/attend client meeting to understand detailed project requirements, understand business problems and provide recommendation.
Create and/or maintain internal automation tool.
Conduct demo and/or Cosmos admin training.
Provide backup and buddy system to other developer.
Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.As.....
Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.
Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, classification, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.
Provides quality and technically-based opinion on product standards and product classification and certification.
Assists in the resolution of standards, classification and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity.
Description Escape the ordinary and start your career journey with us. Embark on a fulfilling and engaging career with BSA Solutions Inc. Generous ben.....
Escape the ordinary and start your career journey with us.
Embark on a fulfilling and engaging career with BSA Solutions Inc.
Generous benefits + personalized learning and development.
BSA Solutions provides highly skilled professionals from the Philippines and Malaysia. Our mission is to connect businesses with top-tier talent, allowing them to focus on strategic and high-level tasks while we take care of their staffing needs. We are committed to delivering exceptional results through our personalized services and our deep understanding of the markets we serve.
We are currently seeking a Compliance Officer to join our dynamic team.
This is an office-based position in central Cebu City.
To start in early January 2024.
About the Role
As a Compliance Officer at BSA Solutions, your main responsibility is to ensure that our organization operates within the boundaries of applicable laws, regulations, and internal policies. You will play a critical role in identifying areas of non-compliance, conducting risk assessments, and implementing effective strategies to mitigate risks. By promoting a culture of integrity and providing training to employees, you will help protect the company's reputation and ensure ethical practices are followed. Your attention to detail, analytical skills, and ability to build relationships will be essential in maintaining regulatory compliance and fostering a culture of accountability. You will report to the Finance Manager and work closely with the CEO and the CFO.
Monitor and Maintain Compliance:
Stay up-to-date with relevant laws, regulations, and industry standards to ensure compliance.
Develop, implement, and maintain compliance programs and processes.
Regularly review company policies and procedures to identify areas of non-compliance and recommend necessary changes.
Conduct internal audits and risk assessments to identify potential compliance issues.
Work closely with various departments to ensure compliance with regulatory requirements.
Regulatory Reporting and Documentation:
Prepare and submit regulatory reports, filings, and documentation accurately and on time.
Ensure that all required licenses, permits, and certifications are obtained and renewed as necessary.
Keep comprehensive records of compliance activities, including audit findings, corrective actions, and training records.
Training and Education:
Develop and deliver compliance training programs to employees, promoting awareness and understanding of compliance requirements.
Provide guidance and support to employees regarding compliance-related inquiries and issues.
Stay updated on industry best practices and communicate changes to relevant stakeholders.
Risk Assessment and Mitigation:
Conduct risk assessments to identify potential compliance risks and develop strategies to mitigate them.
Collaborate with cross-functional teams to implement risk management strategies and controls.
Investigate and respond to compliance-related incidents, including conducting internal investigations as necessary.
Compliance Monitoring and Reporting:
Establish and maintain a robust compliance monitoring program to ensure ongoing adherence to applicable laws and regulations.
Regularly report compliance metrics, trends, and issues to senior management.
Collaborate with external auditors and regulatory agencies during compliance audits and inspections.
Bachelor's degree in Business, Law, Finance, or a related field.
At least five (5) years' experience as a Compliance Officer, Internal Auditor, or in a similar role.
In-depth knowledge of relevant laws, regulations, and industry standards.
Strong analytical and problem-solving skills.
Excellent attention to detail and organizational skills.
Ability to communicate effectively and build relationships across different levels of the organization.
Strong ethical standards and the ability to handle sensitive and confidential information.
Professional certifications in Certified Compliance Professional (CCP), Certified Risk and Compliance Management Professional (CRCMP), and Certified Internal Auditor (CIA) are preferred but not compulsory.
BSA SOLUTIONS INC. OFFERS:
Clear career progression and leadership opportunities based on merits.
Amazing, close-knit, and collaborative team.
A comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
A comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance.
Regular progress checks and continuous coaching and mentoring to help you map out your development plan.
A broad selection of exciting and engaging social events to embrace as a vibrant BSA Community.
Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, origin, or any of the characteristics protected by applicable law.
As an Appointment Setter, you'll help us grow by reaching potential customers, generating interest, and scheduling appointments for our sales team. Yo.....
As an Appointment Setter, you'll help us grow by reaching potential customers, generating interest, and scheduling appointments for our sales team. Your relationship-building and communication skills will be key to success in this fast-paced role.
Your responsibilities will include:
making outbound calls to potential customers
scheduling consultations between contacts/prospective customers and members of our Sales Team
Inputting information accurately into our system
representing the company in the best way possible when conversing with contacts
ensuring all calls are done based on standards and requirements of the company
delivering reports accurately and on a timely basis
participating in process-improvement initiatives
with at least 2 years of successful experience as a Lead Generation Specialist (Voice), an Appointment Setter, or any similar role;
possesses excellent listening and verbal communication skills
has a strong internet connection
has a designated professional and quiet workspace
amenable to working on a graveyard shift
As an agile company, we're seeking a trailblazer who personifies the following qualities and traits:
proactive, adaptable, and flexible
has the willingness to go the extra mile to achieve desired oucomes
committed to continuous improvements and willing to experiment with new approaches and techniques to work processes
This is a full-time, permanent role, office-based located in Cebu City.
About BSA Solutions
We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.
We are looking for an experienced Payroll Specialist to be assigned to an Australian group of companies in the healthcare industry. You will administer the processing, recording, and reconciliation of the group payroll, superannuation, employment-related taxation, and salary packaging for all employees. You will report to the Services Manager and work closely with the Finance, Human Resources, and wider teams to ensure the efficiency and effectiveness of the payroll function, delivering a friendly, efficient, and effective payroll service for all employees.
•Support the Corporate Services team in achieving the desired results in all aspects of producing accurate fortnightly payroll across all entities.
•Maintain company payroll records in an accurate and confidential manner.
•Provide accurate management, processing, and reporting in relation to payroll issues.
•Respond to enquiries in a professional and courteous manner.
•Prepare and report on month end and year end processing functions.
•Provide assistance and support on key department activities, initiatives, and projects.
Key Results / Measures
•Payroll is processed in a timely and accurate manner.
•PAYG, Payroll Tax and Superannuation are accurately prepared and transmitted as per the required timeframes.
•Employee profiles to be activated.
•Employee records maintained within the required timeframe and accuracy.
•Month end processing is accurately completed and remitted by the 10th of each month.
•Year-end processing is completed and remitted in accordance with year-end timeframes.
•Advice provided in line with relevant awards and agreements.
•Payment to employees in accordance with current award rates and conditions.
•Compliance with company policies and procedures.
•Incidents reported in accordance with company procedure.
•Payroll and Human Resources information and activities treated confidentially.
•Key Human Resources support activities completed to the required standard and to agreed timeframes.
•Ensuring all time sheets, payroll changes, expenses reimbursement, records and other related material are received prior to payroll run close off.
•Ensure the completion of all key fortnightly payroll functions and procedures.
•Provide the Payroll Manager with regular updates on relevant payroll issues.
•Liaise with Payroll Software Client Support on system related problems.
•Ensure that key payroll functions comply with relevant statutory and legislative requirements including timely processing of PAYG, Payroll Tax and Superannuation payments.
•Submit/exports various reports and information as required.
MAINTAINING EMPLOYEE DATABASE
•Activate employee payroll files and create individual employee files and where relevant, on commencement of employment.
•Ensure and maintaining manual and electronic employee pay records, employee records, leave records and related information.
•Ensure that relevant statutory documentation (in particular taxation and superannuation information) is completed within stated timeframes.
•Ensure privacy and security of all employee documentation.
MONTH AND YEAR END PROCESSING
•Perform reconciliation of payroll in accordance with month end and year end requirements.
•Perform the reconciliation and remittance of payroll tax and deductions on a monthly and yearly basis.
•Prepare and reconcile superannuation.
•Assist in the preparation and reconciliation of STP and year end STP submissions.
•Maintain records in accordance with statutory requirements.
•Provide relevant annual and monthly reports to Management and other Departments as required.
Experience in performing payroll and/or administration functions.
Ability to work as part of a team.
Ability to self-manage and meet deadlines.
Ability to maintain a high level of confidentiality.
Excellent computing/data entry skills.
Good written and oral communication skills.
Attention to detail and capacity to problem solve.
Understanding and good knowledge of Australian payroll legislation and multiple Australian pay award rulings
High accuracy with details
Advanced Excel and Word experience.
Relevant qualifications in Payroll/Human Resources Management.
Relevant qualifications in accounting/bookkeeping.
BSA Solutions, Inc. offers:
comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance, maternity benefits and outpatient prescription medicine.
regular progress checks and continuous coaching and mentoring to help you map out your development plan.
broad selection of exciting and engaging social events to embrace as a vibrant BSA community.
psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin or any other characteristics protected by applicable law.
As a Talent Acquisition Coordinator, your role is to develop and execute recruiting strategies to attract top talents to our organization. Your focus.....
As a Talent Acquisition Coordinator, your role is to develop and execute recruiting strategies to attract top talents to our organization. Your focus will be on creating engaging candidate experiences and building relationships with candidates throughout the recruiting process.
In your role, you willYour responsibilities will include:
collaborating with hiring managers and key stakeholders to understand hiring needs and develop effective recruitment strategies
experimenting with a variety of recruiting tools and resources to source and attract top talents
maintaining a pipeline of top talents for current and future hiring needs
conducting interviews and assessments of candidates
tracking and analyzing recruitment metrics to continuously improve recruitment strategies and processes
continuously researching and staying up to date on trends and best practices in recruiting and talent engagement
planning interview and selection procedures, including screening calls, assessments, and interviews
You must have at least 2 years' experience in Talent Acquisition or Recruitment preferably in BPO Industry
You must have a strong hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
You must have experience working in volume hiring and in fast paced environment
You must have interpersonal and communication skills
You must have experience in MS Offices (especially in Excel for updating trackers)
You must be proactive, dynamic, reliable, flexible, organized, detail oriented, and a strong team player
You must have knowledge of Applicant Tracking Systems (ATSs)
Coordinate with hiring managers to identify staffing needs
Our ideal candidate possesses the following traits:
proactive, adaptable, and flexible
has the willingness to go the extra mile to achieve desired outcomes
with strong collaboration and communication skills to work effectively with cross-functional teams
with strong problem-solving skills
committed to continuous improvements and willing to experiment with new approaches and techniques to work processes
The Platform Operations Engineer (Systems Engineer) works closely with cloud platform engineering, architecture, and development teams to run and oper.....
The Platform Operations Engineer (Systems Engineer) works closely with cloud platform engineering, architecture, and development teams to run and operate cloud-native, DevOps delivered, highly scalable and fault tolerant systems and services. The Platform Operations Engineer ensures that internally and externally facing systems meet and exceed ambitious SLAs (Service Level Agreements) and are continuously improved. This includes deployments and monitoring of all systems through established tools. The incumbent is an intellectually curious passionate technologist up to date with technology trends in the industry, equally relishing challenges to optimize existing systems and services, and challenges to introduce modern technologies. He/she will execute and monitor automation delivered by the Engineering team. The incumbent will execute operations projects and provide support for and administration of all DevSecOps tools, cloud automation, critical business applications and platforms, and associated systems to build and run software in the cloud.
Supports DevSecOps tools, pipeline, automation, and infrastructure-as-code scripts and continuously monitors the industry landscape to improve and expand to further speed to market and delivery team autonomy.
Executes established automation for updates
Participates in incident response, root cause/postmortem analysis, and drives production improvements for key issues that result in business opportunity for Arch.
Provides guidance to engineering and operations teams on enabling and managing end to end availability and performance of mission critical services
Works on building automation to eliminate waste and manual/repetitive tasks, prevent problem recurrence, and to respond to various service alerts and condition metrics
Supports Kubernetes cloud clusters in Azure and AWS, including cluster management, upgrades, security policies, application deployment with ArgoCD in collaboration with engineering and development teams
Executes and manages Infrastructure as Code automation with Terraform
Executes tasks aligned to projects in the operations space (upgrades, rollouts of technology, etc.)
Promotes a continuous improvement, innovation, and collaboration culture across IT.
Administers and monitors legacy Windows and Linux platforms in the datacenter, from server OS to application.
Builds and strengthens relationship and partnership with corporate infrastructure leads and team
Knows security is job one and includes security in all plans.
Incumbent may be asked to perform other duties as required