Total 58 talent acquisition specialist job vacancies in Customer Service category in Rock Island, Illinois

What is the Job all about?

This job will be responsible for ensuring customer experience when visiting Grundfos Singapore (GSI) onsite or virtually.

You will be reporting to the Country Director and will be assigned to work in the Singapore office.

Your main responsibilities:

• Responsible for establishing and continuously improving the standard process and criteria when organizing Customer on-site or virtual visits at Grundfos Singapore.
• Accompany on-site visitors on GSI office tours as Tour Guy/Lady, conduct the professional and official introduction of Grundfos Group, and Singapore history, culture and milestones, as well as company structure, products, solutions, and applications.
• Apply digital tools and activity management processed into event organizing according to global practice. Responsible for managing virtual tours for customers – both in different formats on various platforms (e.g. virtual plant tour, live broadcast, and online events)
• When assigned, provide support to Market Engagement tasks and activities both online and F2F.
• Responsible for hosting VIP customers, and external groups from Grundfos Singapore visiting Europe. (Budgeting, planning, customer nomination, and execution of the visit)
• Work with Group Guest Service and raise local needs for future improvement and implement in GSI upon approval.
• Responsible for basic equipment setup and maintenance of the GSI Sustainability lab facilitates, e.g. lights, furniture, visual and audio equipment, etc. Track the utilization of the Sustainability Lab and key equipment, arrange repair/ maintenance service in time, and put-up proposal to protect facilities or improve utilization.
• Support Company office Decoration according to group guidelines and line manager requirements in close collaboration with the GSI Admin and management team.
• Other tasks assigned by the line manager.

Your background:

• Tourism, related customer service experience, or administrative experience.
• Advanced interpersonal skills and ability to handle and balance requests throughout the all organization.
• Advanced communication and presentation skills (Fluent in English).
• Bachelor’s degree or equivalent experience.

We imagine that you are an outgoing, self-starter, and well-organized person.

Reporting to Customer Care Team Lead & Sales Support, this position will serve as the primary liaison between customers and Company to handle telephone and internet inquiries, receive purchase orders and correspondences related to sales orders and verify inventory for product availability including arrangement of shipment. The candidate will also be responsible for establishing and maintaining relationships with current and potential domestic and international customer accounts to maximize sales of Company’s products.

Responsibilities:

• Manage and support specific assigned customer accounts and provide support for internal and external customers
• Act as primary contact to handle telephone and internet inquiries as well as to receive all correspondences related to sales orders and verify pricing and availability of products
• Handle sales orders and sales invoice billing including processing orders into MRP system and updating customers on shipment quantity and confirmed shipment dates
• Maintain database of customer profiles and conduct regular account and order history reviews for customer forecasting
• Drive customer engagement by providing value-added information in a consistent and timely manner
• Work closely with internal stakeholders to deliver smooth daily customer care and shipping operations in accordance to existing Operating Agreements
• Report major discrepancies, late-shipments, substitutions, damages, and other issues as and when necessary

Requirements:

• Diploma in Business Administration or related discipline with at least 4 years of customer support, import & export and dangerous goods experience preferred
• Customer orientation with good presentation and interpersonal skills
• Competent in Microsoft Office applications

CUSTOMER ORDER MANAGEMENT SPECIALIST

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Order Management Specialist to join our team in Tuas South, Singapore. This will be following Hybrid work model but initial 3 months, need to be onsite.

In this role, you will make an impact in the following ways:

• Responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfilment. Acts as single-point-of-contact for customer to resolve order processing, scheduling, and shipping queries.
• Performs order management tasks for a specific set of customers/accounts; has responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation).
• Provides consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance.
• Acts as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure.
• Continuously demonstrates customer support excellence (compassion, empathy, support) in all communications and interactions.
• Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput including achievement of financial targets.
• Communicates with staff from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve customer queries.
• Supports Customer Order Management departmental goals and initiatives to become a more proactive customer centric organization develops, documents, and enhances standard administrative practices as they pertain to customer communication, and order throughput processes.
• Identifies ideas and develops proactive communications for assigned customer base, regarding processes, policy and/or best practices.
• Supports customer visits.
• Participates in continuous improvement projects.

To be successful in this role you will need the following:

• Order Life Cycle -Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience.
• Customer Support- Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Order Processing- Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
• Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
• Drives results- Consistently achieving results, even under tough circumstances.
• Communicates effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus- Building strong customer relationships and delivering customer-centric solutions.
• Self-development- Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Collaborates -Building partnerships and working collaboratively with others to meet shared objectives.
• Manages complexity- Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Preferred Qualification:

• College, university, or equivalent degree. This position may require licensing for compliance with export controls or sanctions regulations.
• At-least 2+ years customer order management; customer-facing; supply chain/logistics; international trade experience preferred.
• Min experience of 5 years in account management
• Assertive and with good communication skills.
• Requires good collaboration and follow up.
• Proactive and have a sense of urgency.
• Less than 10% travel can be required.

Compensation and Benefits

- Salary rate commensurate with experience. Flexi benefits, Variable Compensation (bonus). Annual Salary Review. Life Insurance. Medical, Dental / Hospitalization Insurance.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

WHAT YOU WILL DO

JOB PURPOSE

The Operation Support Specialist coordinates and supports all manufacturing related activities:

• Documentation review, issuance and preparation.
• Completes manufacturing Prepares and issue necessary documents on a timely manner for manufacturing use.
• Supports document revision (SOP, Forms etc.) when necessary to improve the system of
batch record review in accordance with cGMP requirements.
• Maintains the proper filing and safe keeping of all relevant manufacturing documents and have it available when needed including controlled copies
• Completes post manufacturing batch documentation reviews, provides straight-through document accuracy metrics and leads associated improvement initiatives
• Create the Material Transfer Order Request and ensure the production required materials are ready for manufacturing as per BOM list.
• Test script execution for MES changes to MBR
• Act as a super user for SAP to ensures SAP inventory accuracy, supports manufacturing related stock adjustments and/or reversals and trouble-shootings.
• Ensure the Process Order is technical completed and closed.
• Data collection and metric tracking to support Tier process.
• Update APR and CPV for nominated Pharm South products.
• Initiate and investigate for any operation support related deviations in Quality Management System.
• Supports development of a continuous improvement framework within the overall IPT improvement program.

WHAT YOU MUST HAVE

• Degree in Chemical, Mechanical, Electrical Engineering or equivalent

• Demonstrate experience working in the manufacturing-based industry, including:
• Manufacturing operations support
• Project Management
• Experience with continuous improvement, Lean Six Sigma methodology and the application of Lean tools (preferred)

This is a career conversion programme under Workforce Singapore (WSG) and candidates must meet the following criteria and are open to the following conditions:

• Singaporeans/Singapore PRs only
• PMETs/Mid-Careerist with more than 2 years working experience
• Open to two years contract

WHAT YOU CAN EXPECT

• Limitless opportunities across various areas in Pharmaceutical Manufacturing.
• A state-of-the-art facility that delivers solution to its customers world-wide
• Highly engaging team that aims to innovate the future

IT Support Specialist (Up to 2.9K | L1 support)

Working Hour: Monday to Thursday 8.30am to 6pm, Friday 8.30am to 5.30pm

Working Location: Pasir Panjang

Benefits: Basic + Bonus + Excellent Staff Benefits
Responsibilities:

• Respond to cases through various channels including hotline, email, online forms, chatbot, portal, or case management system.
• Perform basic troubleshooting following SOPs and guides.
• Escalate tickets to the next level and ensure resolution within Service Level Agreements.
• Accurately and promptly log all customer queries and follow-up interactions into the CRM system.
• Proactively escalate query trends or potential issues to the team leader.
• Perform any other relevant duties assigned by the Supervisor.

Requirements

• Min 1 year experience in Helpdesk support or IT support.
• Government operations support is an advantage.

If you are excited by the above opportunity and challenges and enjoy making things happen, do apply now!
OR
Email your resume to: spwl@scientecpersonnel.com

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Wyman Low
Team Lead (IHRP - CP)
Low Yong Wei (Wyman) - R1550983
ScienTec Consulting Pte Ltd - 11C5781

Job Descriptions:

• Provide stakeholders with day-to-day IT support services in the Asia region.
• Be responsible for endpoint devices and IT infrastructure in Asia region (HK, GC + remote offices).
• Monitoring queue and routing tickets.
• Provide users with software, hardware, and other types of IT support; Troubleshoot IT issues when necessary.
• Maintain and provide support on server and network equipment.
• License management.
• Inventory management.
• Incident, Problem, and Change Management.
• Work with cross teams to assist in improving system healthiness, quality and stability.
• Coordinate with external vendors and suppliers to achieve operational excellence.
• Conduct root-cause analysis; initiate or enhance IT policies to improve IT service and security.
• Work on relevant documentation including troubleshooting manuals and escalation procedures.
• Takeover support of new systems and procedures.

• At least 5 years of experience as a user (or network support) specialist.
• Strong knowledge of desktop operating systems, server, and network infrastructure (MacOS, Win).
• Strong knowledge of Microsoft AD, Azure AD, and Office 365.
• Experience with MT4 or MT5 trading platforms is a plus.
• Knowledge of scripting languages such as Bash, PowerShell, etc support is beneficial.
• Strong communication skills; Good in written and verbal English and Mandarin.

• Group Medical Insurance Scheme
• Long Service Awards
• Optical Benefit
• Gym/Sports Benefit
• Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
• Discretionary Bonus (T&C applies)

• US MNC - Life science industry
• 1 year contract - Convertible/Extendable
• Entry level, training provided

Location: West
Working hours: 830am to 530pm/9am to 6pm
Salary: Up to $2,500

Job description:

• Perform routine lab testing on raw materials or finished products.
• Perform various microbiology testing based on project needs.
• Basic equipment maintenance and calibration work.
• Lab related housekeeping duties.

Job requirement:

• Diploma in Science or related
• Microbiology background preferred

Interested candidate may apply via email to spkp(at)scientecpersonnel.com (Indicating Job ID J44470 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Poh Tze Qi (Kayley) | R2197837

ScienTec Consulting Pte Ltd | 11C5781

Build a career with confidence.

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.

Key Responsibilities

• Works, independently, to confer with customers who contacts the organization by telephone or electronically, provides scripted information about organization products or services, discusses customer accounts, and obtains or addresses customer complaints. Provides ability to deviate from the script to address moderately complex inquiries.
• Responds independently, to call or email customers to provide follow up on difficult to moderately complex inquiries.
• Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel.
• Obtains and collects feedback from product development and service departments to confirm the most appropriate sources of materials and secondary sources of information that can be recommended to customers to answer their questions.
• Assists in the maintenance of databases containing information on customer interactions and transactions to facilitate future needs in data collection and consolidation.
• Confers, when required, with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• Promotes, when required, sells a variety of products/services to ensure business targets are met.
• Provides, when required, after-sales support for various client contracts.

Requirements

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve customers issues with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

As a minimum you must have:

• Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
• Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
• Experience and references in a customer service position.
• Has initiative and takes ownership to follow through and resolve customer’s issues.
• Enjoys an action oriented hands-on growth environment
• English Fluency in speaking and writing is essential as business requirements to work with customers and document cases

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

ACCOUNTABILITY:

• Managing product quality (QP) complaints from customers in SEA
• Provide “Normal technical assistance (NTA)” to customers in SEA
• Conduct QMS audit, or other quality related activities, on supplier / 3PM (tollers) in SEA when required

RESPONSIBILITIES:

• Ensure all QP complaints are handled in a timely and consistent manner. This includes but not limited to:
• Pulling all relevant stakeholders (including sales, plant QC, technical service, process technology, supply chain, product manager etc) together to investigate and resolve the complaints. Organize meetings as necessary.
  Visit customer or warehouse when required
  Ensure all corrective and preventive actions (CAPA) are effectively executed
  Ensure relevant information are collected and documented in CRM system
  Prepare final investigation report for customers
  
• Conduct quarterly QP complaint trend analysis to identify areas for improvement (if any)
• Organize quarterly “Product quality complaint council (PQCC)” to review QP complaints and trends with all stakeholders and drive continual improvements.
• Provide timely and accurate Normal Technical Assistance (NTA) to customers.
• Maintain QP complaint and NTA handling process integrity. Continually improve and standardize internal workflows and procedures whenever applicable.
• Conduct QMS audits (or other quality related activities) on suppliers and 3PM (tollers) whenever required

REQUIREMENTS:

• 4-5 years’ experience in multinational company or internally at least 2 years minimum experience within LZ organization is required.
• Experience in the chemical, pharmaceutical, food, oil industry is preferred
• Operations, customer experience or quality assurance experience is preferred.
• University Degree or above in material or chemical engineering or chemistry is preferred;
• Effectively communicate both verbally and written in English

COMPETENCIES:

• Acts with integrity
• Communicates effectively
• Collaborates (locally and globally)
• Seeks new and better approaches to their work
• Delivers results
• Develops self
• Analysis

Our client, a renowned MNC in Automotive industry is seeking for a Service Operations Manager ( Automotive - Commercial Vehicle ) - $ 7500 + VB / WEST AREA

Requirements

• Degree or Diploma holder
• At least 5 years experience leading a team to run entire Automotive workshop operation
• Strong technical knowledge preferably in Commercial Vehicle.
• Strong Supervisory experience and Customer Service experience.
• Strong communication and interpersonal skills.
• Confident, wiiling to learn and perseverance.

Others

• Salary upto $ 7500.00 + Variable Bonuses
• West Area

Interested candidate can send in your resume (word format prefer) to grayson.su@thetalentnetwork.com.sg

Our client, a renowned MNC in Automotive industry is seeking for a Service Operations Manager ( Automotive - Commercial Vehicle ) - $ 7500 + VB / WEST AREA

Requirements

• Degree or Diploma holder
• At least 5 years experience leading a team to run entire Automotive workshop operation
• Strong technical knowledge preferably in Commercial Vehicle.
• Strong Supervisory experience and Customer Service experience.
• Strong communication and interpersonal skills.
• Confident, wiiling to learn and perseverance.

Others

• Salary upto $ 7500.00 + Variable Bonuses
• West Area

Interested candidate can send in your resume (word format prefer) to grayson.su@thetalentnetwork.com.sg

Service Admin Specialist

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! Check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

Objectives

The Service Admin Specialist is responsible for delivering exceptional service to the assigned customers and is able to deliver and exceed customers expectation of all the after-sales services.

Roles & Responsibilities:

• Provides shared support to Sales and Operations team.
• Handle customer calls and emails enquiry.
• Perform administrative duties such as quotations, invoices, scheduling appointment and reports.
• Effectively schedule breakdown, installation service and preventive maintenance appointments for Service Engineers.
• Coordinate with Warehouse to prepare materials and equipments to meet delivery KPI (key performance indicators) .

Key Competencies

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office.
• Strong coordination skills
• Strong attention to details

Qualification:

• NITEC/Diploma/Degree in Business Administration/Engineering or equivalent discipline.
• Minimum 2-3 years of relevant working experience

Benefits:

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Learning culture where every employee is engaged in learning and development growth.
• Company transport is provided (pick-up points: Boon Lay & Serangoon).

Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role.