Total 76 regional recruitment lead job vacancies in Customer Service category in Chester, Cheshire, CH1 1AG

Job Specification

Position: Financial Support Advisor

Location: Chester (Site Based Role)

Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained)

Contract: Permanent

Salary: £NEG DOE + Annual Bonus and Company Benefits

HR GO recruitment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible.

The ideal candidate will have experience in a similar role.

Responsibilities:

• Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date.
• Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.

• Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances.
• Identify, recognize and work with customers whose circumstances are often vulnerable.
• Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
• Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.

• Where applicable signpost customers to relevant non-for-profit organizations for support and advice
• Work towards achieving daily and monthly targets both individually and as a team.

• Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
• Raise any procedural, departmental risks and concerns in line with company process and escalation routes.

Skills/Experience:

• Previous call centre or collections experience (desirable), and full training will be provided
• Working knowledge of Microsoft Office applications
• Basic IT skills
• Good communication skills (written and verbal)
• A team player
• Positive attitude
• Flexible in approach
• Ability to work to tight deadlines

This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis.

Due to the nature of the role, these will be subject to a DBS and Credit Check.

Please do not hesitate to contact me for further information on 0151 3471110 or email nicola.evans@hrgo.co.uk

Catfoss Recruitment Ltd are currently in partnership with a well-established Specialist Engineering Service Company that is looking to recruit a Service Engineer to their expanding team on a permanent basis. You will ideally be located in the home counties, Bedfordshire, Buckinghamshire, Hertfordshire or around the outside of the M25.

Service Engineer - Main roles & responsibilities:

* Undertaking service, maintenance and installation of Fire Pump drivers and controls on customers premises (These are predominately Diesel engines and 3 phase motor driven centrifugal pumps
* Working on Diesel Pumps, DC Electrics, AC Electrics and AC motors and controls
* Manage mechanical and electrical faults

Person Specification

* Knowledge of Diesel Engines
* Previous commercial experience working on fire pumps or similar equipment
* Electrical qualifications desired but not essential
* Self-motivation and the ability to logically approach mechanical and electrical faults must be evident
* Full UK driving License
* CSCS Card

Service Engineer - Benefits:

* Home start position
* Industry leading salary package
* Industry leading pension package
* Bonus
* Paid door to door
* Dedicated office co-ordinators
* New vehicle
* All required PPE
* Phone, tablet, etc… provided
* Ongoing product training, Industry regulation training and progression opportunities available

Previous suitable job titles: Field Service Engineer, Pump Engineer, Pump Service Engineer, Fire Pump Service Engineer, Generator Engineer, Generator Service Engineer, Pump Technician, Generator Technician, Diesel Engineer, Diesel Technician

Please apply ASAP

Due to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.

Your new company
Do you thrive in nurturing environments, building trust, and fostering growth? If so, we have an exciting opportunity for you!
At Hays, we believe that every child deserves a safe and supportive environment to flourish. As a Residential Child Support Worker, you'll play a crucial role in providing care, guidance, and encouragement to children with Emotional and Behavioural Difficulties (EBD). Our team is dedicated to empowering young lives and helping them reach their full potential.Your new role

• ·Caring and Nurturing: Create a safe haven where children feel secure and free from harm.
• ·Positive Relationships: Build trust by offering unconditional positive regard and actively listening to their concerns.
• ·Behavioural Guidance: Help children gain self-control by addressing unacceptable behaviour and reinforcing pro-social conduct.
• ·Individualised Care Plans: Ensure each child's care plan reflects their changing needs and provide key worker support.
• ·Empowerment: Facilitate active involvement in decision-making about their lives and future.
• ·Community Integration: Encourage connections with the community and support extracurricular activities.

What you'll need to succeed

• ·Compassion: A heart for children and a commitment to their well-being.
• ·Resilience: Ability to handle challenging behaviours with empathy and safety.
• ·Advocacy: Be their voice in meetings and discussions.
• ·Record Keeping: Maintain accurate records and provide written reports.

What you'll get in return

• ·Competitive salary and benefits package.
• ·Ongoing training and professional development.
• ·Be part of a supportive team making a real difference.
• ·Opportunity to progress and gain qualifications fully funded by the national organisation.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new companyDo you want a rewarding career, where no day is the same? A job that makes a real difference to the lives of children and young people in our care.
You will be part of an amazing team that provides a safe, nurturing and loving environment for children and young people with learning disabilities and autism, led and supported by a registered manager.
We support young people to develop their independent living skills alongside supporting personal care and daily routines
Your new roleYou will be providing a therapeutic care and support needed for each individual child. You will be working in a 4 bedroom EBD service supporting 3 children and young people providing and encouraging positive behaviour and acting as a positive role model to meet their everyday living needs. Your role will require developing trusting relationships that create recovery, growth and lasting change. You will be working a mixture of days, sleeps, and earlies supporting the children with constant care and support with their individual needs.
What you'll need to succeed

• Have a caring, resilient, committed and dedicated mindset towards caring for children
• Experience of working with adults or children with learning disabilities or living care experience
• Desirable but not essential to have Level 3 in Children and Young People

What you'll get in return

• The Real Living Wage as a minimum
• Full induction and introductory programme
• Fully funded training and qualifications
• Enhanced pay scales that recognise both qualifications and experience
• Enhanced company maternity & paternity pay
• Free meals
• A great employee benefits programme
• NEST Pension Scheme
• Life assurance
• Enhanced DBS (Disclosure and Barring Service) check paid for by us
• 28 days annual leave
• 'Enhanced Overtime Rate'
• In-house career progression

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
An exciting opportunity has arisen at the Chester site of one of the UK's premier chemical manufacturers. A global business, with multiple sites in England, they are looking for a skilled Customer Service Representative to ensure a seamless customer experience.

Your new role
You will be based in a small team, providing high quality customer service by working closely with logistics and supply chain to process orders both efficiently. You will work regionally, liaising with hauliers to follow an end to end delivery process accurately.

What you'll need to succeed
You will have excellent communication skills, with a proven administrative ability to deliver key objectives, ensuring deadlines are met. The ideal candidate will be able to solve diverse customer problems, to check and raise credit applications whilst remaining calm and focused under pressure and capable of dealing with shifting priorities. Commercial awareness within Chemical Manufacturing or distribution as well as knowledge of Oracle and MS Excel is advantageous.

What you'll get in return
An inclusive, supportive company focused on your professional growth, offering international training opportunities. Full time hours within a new modern office space. A competitive salary + bonus and a generous leave policy.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
At Hays, we believe that every child deserves a safe and supportive environment to flourish. As a Residential Child Support Worker, you'll play a crucial role in providing care, guidance, and encouragement to children with Emotional and Behavioural Difficulties (EBD). Our team is dedicated to empowering young lives and helping them reach their full potential.Your new role

• ·Caring and Nurturing: Create a safe haven where children feel secure and free from harm.
• ·Positive Relationships: Build trust by offering unconditional positive regard and actively listening to their concerns.
• ·Behavioural Guidance: Help children gain self-control by addressing unacceptable behaviour and reinforcing pro-social conduct.
• ·Individualised Care Plans: Ensure each child's care plan reflects their changing needs and provide key worker support.
• ·Empowerment: Facilitate active involvement in decision-making about their lives and future.
• ·Community Integration: Encourage connections with the community and support extracurricular activities.

What you'll need to succeed

• ·Compassion: A heart for children and a commitment to their well-being.
• ·Resilience: Ability to handle challenging behaviours with empathy and safety.
• ·Advocacy: Be their voice in meetings and discussions.
• ·Record Keeping: Maintain accurate records and provide written reports.

What you'll get in return

• ·Competitive salary and benefits package.
• ·Ongoing training and professional development.
• ·Be part of a supportive team making a real difference.
• ·Opportunity to progress and gain qualifications fully funded by the national organisation.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
At Hays, we believe that every child deserves a safe and supportive environment to flourish. As a Residential Child Support Worker, you'll play a crucial role in providing care, guidance, and encouragement to children with Emotional and Behavioural Difficulties (EBD). Our team is dedicated to empowering young lives and helping them reach their full potential.Your new role

• ·Caring and Nurturing: Create a safe haven where children feel secure and free from harm.
• ·Positive Relationships: Build trust by offering unconditional positive regard and actively listening to their concerns.
• ·Behavioural Guidance: Help children gain self-control by addressing unacceptable behaviour and reinforcing pro-social conduct.
• ·Individualised Care Plans: Ensure each child's care plan reflects their changing needs and provide key worker support.
• ·Empowerment: Facilitate active involvement in decision-making about their lives and future.
• ·Community Integration: Encourage connections with the community and support extracurricular activities.

What you'll need to succeed

• ·Compassion: A heart for children and a commitment to their well-being.
• ·Resilience: Ability to handle challenging behaviour with empathy and safety.
• ·Advocacy: Be their voice in meetings and discussions.
• ·Record Keeping: Maintain accurate records and provide written reports.

What you'll get in return

• ·Competitive salary and benefits package.
• ·Ongoing training and professional development.
• ·Be part of a supportive team making a real difference.
• ·Opportunity to progress and gain qualifications fully funded by the national organisation.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
At Hays, we believe that every child deserves a safe and supportive environment to flourish.As a Residential Child Support Worker, you'll play a crucial role in providing care, guidance, and encouragement to children with Emotional and BehaviouralDifficulties (EBD). Our team is dedicated to empowering young lives and helping them reach their full potential.Your new role

• ·Caring and Nurturing: Create a safe haven where children feel secure and free from harm.
• ·Positive Relationships: Build trust by offering unconditional positive regard and actively listening to their concerns.
• ·Behavioural Guidance: Help children gain self-control by addressing unacceptable behaviour and reinforcing pro-social conduct.
• ·Individualised Care Plans: Ensure each child's care plan reflects their changing needs and provide key worker support.
• ·Empowerment: Facilitate active involvement in decision-making about their lives and future.
• ·Community Integration: Encourage connections with the community and support extracurricular activities.

What you'll need to succeed

• ·Compassion: A heart for children and a commitment to their well-being.
• ·Resilience: Ability to handle challenging behaviors with empathy and safety.
• ·Advocacy: Be their voice in meetings and discussions.
• ·Record Keeping: Maintain accurate records and provide written reports.

What you'll get in return

• ·Competitive salary and benefits package.
• ·Ongoing training and professional development.
• ·Be part of a supportive team making a real difference.
• ·Opportunity to progress and gain qualifications fully funded by the national organisation.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new companyDo you want a rewarding career, where no day is the same? A job that makes a real difference to the lives of children and young people in our care. You will be part of an amazing team that provides a safe, nurturing and loving environment for children and young people with learning disabilities and autism, led and supported by a registered manager. We support young people to develop their independent living skills alongside supporting personal care and daily routines
Your new roleYou will be providing a therapeutic care and support needed for each individual child. You will be working in a 4 bedroom EBD service supporting 3 children and young people providing and encouraging positive behaviour and acting as a positive role model to meet their everyday living needs. Your role will require developing trusting relationships that create recovery, growth and lasting change. You will be working a mixture of days, sleeps, and earlies supporting the children with constant care and suppport with their individual needs.

What you'll need to succeed

• Have a caring, resilient, committed and dedicated mindset towards caring for children
• Experience of working with adults or children with learning disabilities or living care experience
• Desirable but not essential to have Level 3 in Children and Young People

What you'll get in return

• The Real Living Wage as a minimum
• Full induction and introductory programme
• Fully funded training and qualifications
• Enhanced pay scales that recognise both qualifications and experience
• Enhanced company maternity & paternity pay
• Free meals
• A great employee benefits programme
• NEST Pension Scheme
• Life assurance
• Enhanced DBS (Disclosure and Barring Service) check paid for by us
• 28 days annual leave
• 'Enhanced Overtime Rate'
• In-house career progression

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
We believe that every child deserves care, understanding, and the chance to reach their full potential. As a Residential Child Support Worker, you'll play a crucial role in creating a safe and empowering space for our young residents.Your new role

• · Advocate and Mentor: Be a champion for our children. Build trust, empathy, and understanding by actively listening to their concerns and encouraging positive self-expression.
• · Practical Care: Attend to their practical, physical, and emotional needs. From cooking nutritious meals to maintaining a clean and welcoming home, your care will make a difference.
• · Key Worker: Work closely with individual children, ensuring their care plans are up-to-date and that all their needs are met.
• · Positive Role Model: Lead by example. Offer advice, guidance, and assistance to help them navigate life's challenges.
• · Empowerment: Facilitate their active involvement in decision-making about their lives and future.
• · Education Support: Assist with education and extracurricular activities, including classroom support if needed.
• · Record Keeping: Maintain accurate records and provide written reports for planning meetings and reviews.

What you'll need to succeed

• · Compassion, patience, and resilience
• · Commitment to equal opportunities for all
• · Be willing to work towards Health and Social Care Level 3 Children's and Young People if haven't already.

What you'll get in return

• · Competitive salary
• · A chance to make a real difference
• · A supportive team environment
• · Fully expensed enhanced DBS

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Please download a copy of the job description for full details. Recruitment selection processes are based on competence (see Person specification) and values. CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description. The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme? Please inform the team if you have any special support needs to be considered as part of the interview and selection processes. CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS). The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100. Good luck with your application. We hope to welcome you to Team CWP very soon.

Your new company
At Hays, we believe that every child deserves a safe and supportive environment to flourish. As a Residential Child Support Worker, you'll play a crucial role in providing care, guidance, and encouragement to children with Emotional and Behavioural Difficulties (EBD). Our team is dedicated to empowering young lives and helping them reach their full potential.Your new role

• · Caring and Nurturing: Create a safe haven where children feel secure and free from harm.
• · Positive Relationships: Build trust by offering unconditional positive regard and actively listening to their concerns.
• · Behavioural Guidance: Help children gain self-control by addressing unacceptable behaviour and reinforcing pro-social conduct.
• · Individualised Care Plans: Ensure each child's care plan reflects their changing needs and provide key worker support.
• · Empowerment: Facilitate active involvement in decision-making about their lives and future.
• · Community Integration: Encourage connections with the community and support extracurricular activities.

What you'll need to succeed

• · Compassion: A heart for children and a commitment to their well-being.
• · Resilience: Ability to handle challenging behaviors with empathy and safety.
• · Advocacy: Be their voice in meetings and discussions.
• · Record Keeping: Maintain accurate records and provide written reports.

What you'll get in return

• · Competitive salary and benefits package.
• · Ongoing training and professional development.
• · Be part of a supportive team making a real difference.
• · Opportunity to progress and gain qualifications fully funded by the national organisation.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
At Hays, we believe that every child deserves a safe and supportive environment to flourish. As a Residential Child Support Worker, you'll play a crucial role in providing care, guidance, and encouragement to children with Emotional and Behavioural Difficulties (EBD). Our team is dedicated to empowering young lives and helping them reach their full potential.Your new role

• · Caring and Nurturing: Create a safe haven where children feel secure and free from harm.
• · Positive Relationships: Build trust by offering unconditional positive regard and actively listening to their concerns.
• · Behavioural Guidance: Help children gain self-control by addressing unacceptable behaviour and reinforcing pro-social conduct.
• · Individualised Care Plans: Ensure each child's care plan reflects their changing needs and provide key worker support.
• · Empowerment: Facilitate active involvement in decision-making about their lives and future.
• · Community Integration: Encourage connections with the community and support extracurricular activities.

What you'll need to succeed

• · Compassion: A heart for children and a commitment to their well-being.
• · Resilience: Ability to handle challenging behaviours with empathy and safety.
• · Advocacy: Be their voice in meetings and discussions.
• · Record Keeping: Maintain accurate records and provide written reports.

What you'll get in return

• · Competitive salary and benefits package.
• · Ongoing training and professional development.
• · Be part of a supportive team making a real difference.
• · Opportunity to progress and gain qualifications fully funded by the national organisation.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Advisor

Location: Crewe

Salary: up to £26k

Hours: Monday to Friday (office hours)

Acorn by Synergie is pleased to offer an exciting opportunity for an enthusiastic and committed Customer Service Advisor to become part of a thriving business in Crewe.

As a Customer Service Advisor, your role is to ensure an outstanding and positive customer experience. You will play a pivotal role in customer interactions, addressing enquiries, resolving concerns, and providing accurate information regarding services.

Duties will include:

• Respond promptly and professionally to customer enquiries via telephone, email, and live chat.
• Provide accurate information about products and services to customers.
• Assist customers in resolving issues, complaints, and concerns effectively.
• Maintain thorough knowledge of company policies, procedures, and product offerings.
• Collaborate with various departments to meet customer needs and improve overall satisfaction.
• Keep detailed records of customer interactions.

Skills and experience:

• Previous experience in customer service or similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer concerns.
• Ability to work efficiently in a busy environment.
• Proficient computer skills
• Positive attitude and a commitment to delivering exceptional customer service.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Job Specification

Position: Customer Service Advisor
Location: Birchwood, Warrington
Hours: Monday-Friday between 8.00am-6.00pm
Salary: £24,000PA + Bonus and Company Benefits
Contract: Permanent

HR GO are currently working on behalf of a new client based in Birchwood, Warrington who are currently seeking Customer Service Advisors to join their vibrant and expanding contact centre team.
If you are passionate about providing exceptional customer service and enjoy working in a dynamic and fast paced environment, then look no further.
As a Customer Service Advisor within their contact centre, you will be first point of contact for their valued customers. Your primary responsibility will be to provide exceptional customer service and support across multiple channels including phone, email, and live chat. You will play a crucial role in ensuring customer satisfaction and maintaining their reputation for excellent service.

Duties:
* Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.
* Provide accurate information about products, services, and company policies to customers.
* Assist customers in resolving issues and finding appropriate solutions.
* Process returned goods and items for customers within agreed time-frames.
* Ensure customer complaints are handled effectively and escalated when necessary.
* Maintain a high level of knowledge about our products and services to effectively assist customers.
* Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
* Document and update customer interactions and transactions in the company's CRM system.
* Meet or exceed individual and team performance targets, including customer satisfaction, response times, and quality of service.
* Handle escalation calls in the first instance to establish.

Qualifications/Knowledge/Skills/Experience:
* Previous experience in a customer service role, preferably in a contact centre environment.
* Excellent communication skills, both written and verbal.
* Strong problem-solving and decision-making abilities.
* Ability to handle difficult customer situations with empathy and professionalism.
* Strong multitasking skills and ability to work in a fast-paced environment.
* Attention to detail and accuracy in customer interactions and data entry.
* Ability to work independently as well as part of a team.

Please call Nicola at HR GO recruitment for more information or email nicola.evans@hrgo.co.uk