About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Payroll Administrator
Solihull, B91 3QJ
Hybrid working (2 days in office)
Full Time, Permanent (37.5 hours per week)
£20,000
- £22,660 per annum plus benefits
Here at Serco, we currently have an exciting opportunity for a Payroll Administrator to join our People Services Team. Our ever-growing payroll team is looking for a team player with the ability to update payroll systems, gather, calculate, and input data. You will support the payroll team with query resolution via phone, email and occasionally letters regarding queries about wages, deductions, attendance, and time records. You will respond to queries raised by authorised third parties such as HMRC and ONS and will be the first point of contact for copy payslips, P60s and support with P45 queries.
Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
Main responsibilities of the role:
- Running and collating reports to support ongoing data integrity, answering of enquiries and support of audit activity.
- Update Payroll system with payroll inputs.
- Assist with preparation of out of cycle payments, BACS, and CHAPS submissions.
- Preparation of copy payslips and P60.
- Support with the review of National Minimum wage compliance within the business.
- Support with payroll project activities such as TUPE transfer in and out and preparation of Local Work instructions.
What you’ll need to do the role:
- Previous experience working in an administration role in a fast-paced environment.
- Payroll experience would be advantageous but not an essential for this role.
- Competent using Microsoft Office suite and willingness to learn new IT systems.
- Exceptional time management and organisational skills.
- Ability to prioritise and multitask effectively to meet business needs.
- Effective communication skills, both written and verbal.
- Strong numerical aptitude and attention to detail.
- Good people skills and team player.
What we offer:
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Hybrid working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
