Total 23 payroll analyst job vacancies in Customer Service category in Barnsley, South Yorkshire, s753lf

We are looking for a versatile individual with a passion for customer services and IT to be our new IT Service Desk Analyst. This is a great opportunity to take your next step into a busy and varied IT Support career.

We are a busy and multiskilled team supporting all areas of the organisation - consisting of 3 distinct business units: AMRC, Nuclear AMRC and AMRC Training Centre. These fast paced, complex areas have differing IT requirements. As IT Service Desk Analyst you will be at the forefront of helping staff from all areas, providing a positive and responsive first port of call for all things IT.

As a highly visible member of our team, you will:

● Provide helpdesk and first line technical support to customers across the AMRC - including those at our remote sites in Wales, Derby and Preston.
● Be proactive, professional and enthusiastic - providing responsive high quality customer service.
● Work with a wide range of technologies including Microsoft, Google and hardware such as Dell.
● Support the specification and procurement of IT equipment, software and services for the business.
● Liaise with customers to understand their issues or requirements.
● Learn the team structure, specialisms and processes in order to be able to effectively escalate issues.
● Be willing to learn and pick up new skills, there will be a lot of opportunities to learn and develop.

This is a fantastic opportunity to join our growing team, and further your IT Support career. Your knowledge, enthusiasm and willingness to learn will slot in nicely into a genuinely innovative team and organisation.

What We Offer:
● 38 days annual leave (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days.
● Up to 5 days of paid time off to cover emergency caring responsibilities.
● A commitment to work life balance including, flexible working opportunities and hybrid working where possible.
● A highly competitive pension scheme.
● A commitment to your development, with programmes, learning modules and mentoring schemes.
● An inclusive and diverse workplace.
● A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause, experiencing fertility treatment and having a baby, paid leave for IVF treatment and more.
● Further information can be found at https://www.sheffield.ac.uk/jobs/benefits
We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

Service Care Solutions are looking for a Service Desk Analyst to work within the North Yorkshire Police on a temp to perm contract basis.

Location: Northallerton

Job role/responsibilities:
As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team.

• Provide technical support for ICT equipment, infrastructure, and applications via various channels (phone, in person, self-service), resolving issues and addressing inquiries effectively.
• Respond to and manage ICT service cases, aligning with service level agreements and ensuring quality service reporting data to support broader ICT operations.
• Collaborate within the Service Support Team to influence the Service Delivery strategy, aligning with the goals of OPFCC, NYP, NYFRS, and Enable NY.
• Engage positively with stakeholders, gathering feedback to ensure the service desk activities meet present and future business needs. Identify and propose innovations for enhancing the service transition lifecycle to support organizational requirements.
• Support incident management and request fulfilment, meeting established time and performance quality standards across the department.
• Assist line management in incident and request fulfilment management, including communication with end users and third-party providers, keeping the service support manager informed of ongoing activities and outstanding issues.
• Contribute to developing and implementing service support processes, compliance requirements, consulting with clients, fostering knowledge sharing, participating in relevant events, and contributing to a knowledge library following policy and process guidelines for documentation.

Requirements:

• To succeed in this role, you will be educated to higher education level in a relevant discipline or be able to demonstrate experience of working in an ICT service desk function within a busy multidisciplined ICT service.
• You will have a knowledge of incident and request fulfilment processes with a good attention to detail.
• You will be a problem solver with analytical skills in a highly technical customer focused service environment.
• With good communication skills, you will be able to form effective working relationships at all levels, and the confidence to challenge a range of internal stakeholders relating to service support matters.
• You will be able to communicate in the appropriate style and language with a wide range of contacts.
• You will have experience of public sector including procurement and ideally in an emergency service setting such as Police or Fire and Rescue Services.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.

Join a Values driven Organisation with a commitment to Excellence in Education!
Salary: $80,667 to $86,592 p.a. Plus Superannuation
Location: Dandenong


Chisholm is seeking an experienced Service Desk Analyst for our Service, Delivery & Planning business area.
BELONGING & INCLUSION
Chisholm is resolutely diverse and supports applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility, to ensure we can attract the best candidates and accommodate individual needs and working arrangements, even in ways we have not thought of. Our merit-based recruitment practices are founded on building diversity by fostering an inclusive, flexible, and equitable workplace. 
ABOUT THE ROLE
As a Service Desk Analyst, your key responsibilities include:

Providing front-line service to staff and students with responsibility for resolving incidents and service requests, or escalating to

... Click here to view more detail / apply for Service Desk Analyst

We are recruiting for an experienced Field Support Analyst for our client. On offer is a 3-month initial contract inside IR35 at a daily rate up to £240 per day. This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.

What you will be working on:
You will provide 2nd line technical support to IT users in the field. You will diagnose and troubleshoot common hardware, software, and networking issues and assist with computer software integration. You may work either on-site or remotely to help with software installations, network failures, hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates.

Key responsibilities:

• Identify and carry out any immediate corrective action that can resolve or contain issues directly.
• Monitor the progress of incidents and keeps all interested parties informed.
• Resolve incidents, verifying the resolution and confirming with the customer.
• Work with 1st and 3rd line support groups to assist with resolution where necessary.
• Escalate and progress the severity of support issues as required.

You'll need experience with:

• Microsoft Windows 10 and 11 Desktop Operating Systems
• Microsoft Windows Server 2016 and later versions
• Microsoft Office 365 and other windows based applications.
• Web applications, PC, Laptop and Printer hardware, iPhones and iPads.
• Active Directory services.
• Mobile Device Management

What you'll get in return
You will be earning up to £240 a day inside IR35, on a 3-month initial contract (with the aim of transferring to a permanent role). This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Come join us at Perth's most digitally advanced Hospital, where you can bring your passion for helping people to make a direct and positive impact to your community. 
The Serco ICT Digital Team at Fiona Stanley Hospital  We are a dedicated team of over 100 IT professionals delivering comprehensive managed ICT & Digital services to the Fiona Stanley Hospital. We work with clinical and non-clinical stakeholders to plan, design, build, maintain, and support the digital solutions at Western Australia's largest and most digitally enabled public healthcare facility. In short, we take care of the technology so that health workers can focus on taking care of patients. 
At Serco, we put people first and value a healthy work-life balance. We offer flexible work arrangements, and we do work that has purpose and meaning. We have a strong culture of reward and recognition and are committed to providing ... Click here to view more detail / apply for Service Desk Analyst (IT) ? 6 Months

SERVICE DESK ANALYST - 1ST LINE
LOCATION - YORK
SALARY - £23,000 TO £26,000
FT OFFICE BASED

Your new role
Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Products and manage user queries and technical issues which come through on a Ticket system.

What you'll need to succeed
Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support.

Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems / service statuses.

CORE SKILLS - Knowledge of Operating Systems (MS Windows), Active Directory, Laptop support, experience with a Service Desk tool such as ServiceNow, previous IT / 1st Line support knowledge, excellent communication skills - both written and verbal.

What you'll get in return
This position is full-time in the York Office. The salary on offer is between £23,000 - £26,000.
Please Note - Vetting and Security Clearance will need to be passed prior to starting.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

Our Payroll Support Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero payroll product. In this role, you will be supporting our customers to ensure accuracy and correctness of HR compliance and legislative conditions of employment for our clients. Addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.

You'll be responsible for:

• You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
• You will respond to Payroll related queries from internal support team members and external clients via email, phone and the Employment Hero platform
• Take on client and team payroll escalations for our customers
• Assist with requirements gathering to run post mortem's and run internal support team workshops
• Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery
• You will work closely with your team of Support Consultants and lead the Payroll platform adoption to meet each client's specific requests
• You will help to build and continually improve documentation, and embrace new & existing technologies to improve the way we provide service, both for our customers and for our internal team of Support Consultants
• You will be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness
  
  

What you'll bring:

• A background in Payroll or related field is important
• Previous experience in setting up, implementing or administering payroll systems (experience with KeyPay is +++)
• A confident and engaging communicator who is comfortable building relationships with a variety of people
• Well-organised approach to your work. You can juggle multiple priorities and deadlines
• An attitude that always puts your customer's needs first
• The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems
• Strong and polished verbal and written communication skills
• High level of emotional intelligence and maturity

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our Heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

#LI-RS1

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking an entry level Service Desk Analyst to join the newly established Service Desk team. The Service Desk Analyst will be responsible for providing first-level technical support to our internal staff. This includes troubleshooting and resolving hardware and software issues, providing user training and documenting technical issues. The ideal candidate will have a strong customer service orientation and a passion for technology. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Analyst you will be responsible for:

• Working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Entry level experience in Technology (Up to 1 year experience).
• Degree and/or related qualification in Information Technology or Information Systems.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

• Grow and develop alongside Accucom, developing Industry relevant skills and technologies
• Support key technologies for clients, focussing on Desktop Support, Office 365, and Server Storage
• Norwest location
• Previous MSP experience essential
  
  

Accucom Systems Integration Pty Ltd, a specialised infrastructure and cloud services company, is seeking a Professional Service Desk Analyst to join our team. As a leading provider of IC&T solutions to the Education and Mid-Market Corporate sectors, we deliver a wide range of cloud application and on-prem infrastructure solutions. Accucom Systems Integration Pty Ltd offers a competitive salary, an excellent work-life balance, and a supportive work environment where employees can grow and thrive.

Role Description:

The selected Service Desk Analyst will be expected to provide highly professional and timely communication directly with Education based clients, and will be responsible for providing first contact with clients, supporting a a wide range of areas including infrastructure, cloud services, security, and networking where able, escalating where able. This role will offer a multitude of opportunities to upskill and learn new technologies in order to grow with Accucom's needs as well as market demands. You must be experienced in MSP environments and able to acquire a working with children check in order to service client sites when required.

Responsibilities:

• Provide technical support to clients for a wide range of infrastructure and cloud services, as well as networking.
• Engaging with clients in a professional manner in a clear and concise way.
• Following communication procedures and ensuring transparency throughout support / project process.
• Work with level 2+ engineers to resolve client issues in a timely and effective manner.
• Troubleshoot, diagnose, and resolve hardware and software issues related to infrastructure, cloud services, security, networking, and other systems.
• Maintain accurate records of all support requests and resolutions in our ticketing system.
• Install, configure, and maintain infrastructure and cloud services for clients.
• Provide remote support and onsite support as required.
• Ensure that all work is performed in accordance with company policies, procedures, and quality standards.

The Successful candidate must display several of the following skills and technology proficiencies:

• 1+ years of experience in ICT systems engineering or related field with a Managed Service Provider
• A current working with Children check
• Strong knowledge of Windows Server, Active Directory, Exchange, and Office 365
• Experience with virtualization technologies such as VMware vSphere, and Hyper-V.
• Familiarity with networking concepts and technologies, including TCP/IP, DNS, DHCP, VPN, firewalls, and routers.
• understanding of cloud technologies, including IaaS, and SaaS.
• Ability to troubleshoot, diagnose, and resolve complex hardware and software issues.

Why Work @ Accucom?

Our vibrant work environment ensures you will enjoy social activities, fresh fruit, great coffee and regular office lunches with your colleagues. We have a strong culture supporting work/life balance.

And, you will be paid to train! We believe that our staff need to be the best that they can be in order to deliver high quality solutions to our clients. We encourage continual professional development through fully supported training.

Only candidates with current working visas or permanent residents of Australia will be considered

For further information about this role please see attached the job description and person specification attached.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking an entry level Service Desk Analyst to join the newly established Service Desk team. The Service Desk Analyst will be responsible for providing first-level technical support to our internal staff. This includes troubleshooting and resolving hardware and software issues, providing user training and documenting technical issues. The ideal candidate will have a strong customer service orientation and a passion for technology. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Analyst you will be responsible for:

• Working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Entry level experience in Technology (Up to 1 year experience).
• Degree and/or related qualification in Information Technology or Information Systems.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events.

Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times, the Service Desk Analyst will be the first point of contact for all our customers requiring anything from general advice through to in-depth technical assistance from our product support specialists.

Key Responsibilities and Tasks

• First point of contact for all inbound customer calls received into the main support number(s). Providing day-to-day support to the end-user base.
• Managing customer queries and providing advice, ranging from general queries to providing first time fixes.
• Information gathering, qualification and prioritisation of new support requests ensuring allocation to the correct support team.
• Logging relevant information onto the internal ITSM tool - SMAX.
• Administration of customer account information ensuring that all relevant details are kept current and up to date.
• Provide first time fixes for support requests e.g. password resets or implementing telephony diverts.
• Arrange stock collections for faulty hardware, when replacements have been issued to customers.
• Administration of the Redcentric MyServices Portal e.g. setting up new customers, password requests etc.
• Escalation of incidents to management when necessary.
• Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
  • Compliance with Redcentric's policies and procedures
  • Handling and protection of Redcentric information
  • Reporting of security events
  • Implementing appropriate policies and procedures

Preferred Competencies

• ITILv3/v4 qualified or experience within an ITIL environment
• BPSS Security Clearance (Identity, Right to Work, Employment History & DBS Check)

Key Skills & Competencies
We would expect the successful candidate to have an attitude for learning, with a proactive approach to teamwork in a fast-paced environment. Each member of the Service Desk must also be able to pass a Baseline Personal Security Standard (BPSS) check, which checks the candidates'right to work in the UK, their identity, their criminal record, and their employment history (for the last 3 years).

The below lists several advantageous skills and experience, which are not necessary, but would benefit you within a role on our Service Desk team:

• Experience of working in a customer service environment.
• Knowledge of the ITIL framework.
• Good experience with Microsoft Office applications (Word, Excel, PowerPoint)
• Efficient and accurate keyboard skills.

Possible Progression Paths

• Technical Support Analyst (1st Line)
• Service Desk Team Leader.
• Incident Management Analyst.
• Other Redcentric internal departments.

Hours of Work The Company's hours of work are from 9.00am - 5.30pm, Monday to Thursday and 9.00am until 3.30pm on Friday with one hour for lunch. However, the Service Desk covers the hours between 8.00am - 5.30pm on rota, with one hour for lunch.

The shift rota currently covers the below in a shared rotation:

• Monday to Friday 8.00am - 4.30pm
• Monday to Friday 9.00am - 5.30pm or
• Monday to Thursday 9.00am - 5.30pm, Friday 11.00am - 5.30pm (approximately 1 week in 5)

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

As a Senior IT Support Analyst, you will be responsible for overseeing the day-to-day technical support operations and providing advanced troubleshooting assistance to resolve complex IT issues. You will work closely with the Service Delivery team to maintain and enhance the company's IT infrastructure, implement effective solutions, and deliver exceptional customer service to our clients. 

Based in Sydney and reporting to the Service Delivery Manager, this role will include the following:

Responsibilities -

Provide Technical Support:

• Offer advanced technical support and troubleshooting assistance for hardware, software, and network-related issues.
• Resolve complex IT (3rd level) problems promptly and efficiently to minimize downtime and ensure business continuity.
• Assist end-users with IT-related inquiries, providing clear and concise explanations and instructions.

Team Leadership:

• Foster a positive and collaborative team environment, promoting knowledge sharing and continuous improvement.
• Provide mentoring for junior staff

IT Infrastructure Management:

• Assist the data center team with the maintenance and monitoring of the company's IT infrastructure, including servers, network devices, and software applications.
• Implement best practices for system administration.
• Collaborate with the IT team to identify areas for improvement and implement appropriate solutions.

Incident and Problem Management:

• Conduct root cause analysis for recurring issues and develop proactive strategies to prevent their reoccurrence.
• Document troubleshooting steps, known issues, and resolutions in the knowledge base for future reference.
• Track and document support requests using a ticketing system, ensuring accurate and up-to-date information (ServiceNow).

Vendor and Stakeholder Management:

• Collaborate with third-party vendors, contractors, and service providers to resolve complex IT issues and implement system upgrades
• Liaise with internal stakeholders, such as project managers and department heads, to understand their technical requirements and provide appropriate IT support.

Requirements:

• Proven experience (7+ years) in IT support roles, with a focus on troubleshooting complex issues.
• Strong knowledge of networking principles, operating systems (Windows, Linux), and hardware components.
• Proficiency in Citrix
• Proficiency in configuring and troubleshooting software applications, including Google Workspace, Microsoft Office Suite, antivirus software, and other commonly used tools.
• Familiarity with ITIL framework and best practices for incident management, problem management, and change management.
• Excellent leadership and communication skills, with the ability to convey technical concepts to both technical and non-technical individuals.
• Demonstrated ability to work well under pressure, prioritize tasks, and meet deadlines.

About Us

Rentokil Initial is one of the largest business services companies in the world. Listed on the London Stock Exchange, the UK-based company operates in all major economies of Europe, North America, Africa, Asia and Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide. In Australia, we employ over 1400 employees across the divisions.

The purpose of the role will be to be the first point of contact for internal customers and provide basic troubleshooting of IT technical issues, or escalating issues accordingly. You will be part of a dynamic team in an ever-changing environment that takes pride in providing exceptional customer service.

If you believe that you have the right skills and experience for this position then APPLY NOW!

The Role

We have an exciting opportunity for a Service Management Analyst to join our IT Service team in Huddersfield, W Yorkshire. This is a newly created role due to our continued growth. The role is flexible with 3 days in the office and rest working remotely. If you are looking for an exciting new opportunity to develop even further in your digital career, we would love to hear from you! At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The Service Management Analyst will support the Process Owners in the smooth operation of IT service processes, supporting teams in adhering to Group and UK processes, and assisting Process Owners in routine activities and incidents.

Key Responsibilities:

1. Core ITIL Processes:

• Support IT Services Teams in adhering to core ITIL processes.

Asset Management:

• Execute Asset management processes, maintaining accurate CMDB records.
• Collaborate with the group hardware provider for audits.

Supplier Management:

• Follow Supplier management processes, supporting Team managers.
• Attend Supplier review meetings as required.

Financial and Cost Management:

• Track service renewals, ensuring budget compliance.
• Validate costs with service owners.

Service Design & Transition:

• Ensure adherence to Service Design & Transition processes.
• Assist in creating CAB agenda, meeting minutes, and chairing CAB meetings.

Incident and Problem Management:

• Support Incident Manager during major incidents and incident reviews.
• Assist Problem Manager in ongoing Problem Records management.

Qualifications:

• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Ability to produce high-quality written documentation.
• ITIL, Jira, and Financial/Cost Management knowledge (desirable).

This role is part Stark Digital of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We'd love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you.