Total 69 human resources manager job vacancies in Information Technology category in D14 Geylang, Eunos

Development of Applications on Oracle Netsuite platform . The applications would be based Industry specific requirements for Industries like Logistics and shipping, Distribution, Trade finance , Manufacturing etc. The job requires understanding of the application development methodologies and testing methodologies.

The candidate should have aa engineering degree and at least 3 years of experience in software Application development on Oracle platform.

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, data analytics, technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Duties & Responsibilities

• Serve as a leader, mentor and problem-solver for a global team of data analysts by providing guidance and building capabilities to support Client across time zones consistently and efficiently.
• Be the subject matter expert of real estate portfolio planning to produce a comprehensive view of the Client’s portfolio and its outlook to inform portfolio strategy development.
• Solve critical and urgent data problems, while simultaneously creating and executing a well-aligned portfolio analytics program.
• Identify opportunities to use data to develop new strategies and improve business performance, utilising knowledge of mathematical modelling and other optimization methods to perform data analysis.
• Conduct exploratory meetings with JLL Teams and Client to generate ideas and gather requirements around how data and machine learning can be used to improve the portfolio planning function, as well as operational efficiencies.
• Translate business requirements into functional and technical requirements specifications
• Synthesizes data and analytical methodologies into actionable business strategies to facilitate planning initiatives and data-driven decision-making.
• Produce visualizations and reporting at scale to enable Client engagement with various levels of stakeholders.
• Monitor request intake, work distribution and development progress as well as review deliverables to ensure projects and requests are completed on time and within budget while meeting or exceeding Client.
• Regularly assess and evaluate work processes and team performances to maximise team potential.
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Sound like you? To apply you need to be:

• Able to effectively lead a global team of successful data professionals in delivering data and analytics solutions that exceed Client expectations
• Experienced in influencing technical and non-technical stakeholders via written and verbal communication
• Able to juggle multiple priorities, manage ambiguity and have strong problem-solving capabilities
• Passionate about delivering results in a strategic planning function

Key Skills

• Proven experience in leading a team of data professionals
• Outstanding analytical skills, with preference for a statistics or strategy background.
• Strong communication and people skills – capable of engaging and influencing stakeholders at all levels, across cultures and languages. Fluent in written and spoken English.
• Proven track record in delivering projects on time and budget while meeting or exceeding client expectations.

Employee Specification

• A degree or higher in Computer Science, Information Technology, Mathematics, Statistics, Data Science, or a related discipline.
• Minimum 8 years of professional experience in business & data analysis and at least 2 years of people management experience
• Proficient in SQL, R and Python. Knowledge of Javascript a plus.
• Real estate and/or management consulting experience is a plus

Position Summary :

The Systems Engineering Manager is first and foremost a team manager and responsible for leading his team to the completion of engineering tasks within committed budgets, schedules and performance for successful bid and project delivery, through well-executed Work Package Management.

As such, the Systems Engineering Manager is responsible for his/her and his/her team’s completion of a set of engineering tasks within the committed cost, schedule, performance and quality.

To achieve this goal, he/she identifies the required skills, allocates responsibilities to the various individual contributors and leads these contributors as a team. For the team, he/she schedules, coordinates and monitors the implementation of tasks. The related tasks may cover the whole range (from research and advanced studies up to IVVQA) of system engineering activities.

The Systems Engineering manager is in charge of tasks focused on data and documents covering part or all the range of activities regarding customer needs, solution architecture, mission, function, architectural design, life cycle of the solution / product, requirements and specialty engineering

Situation in the Organization :

This System Engineering Manager member of the Engineering team, reports functionally to the Engineering Manager and operationally to the Project Manager.

He interfaces with Technical Directorate from the Business Line.

He coordinates the technical activities between the different Thales entities.

He is the technical interface with the customer.

Context :

• Communication System for Rail Transportation Domain
• Large project requiring multiple international entities.

Main Tasks & Responsibilities :

The Systems Engineering Manager responsibilities are as follows, he/she::

• Provides technical & engineering leadership on bids and projects;
• Leads his team in performing all engineering activities with a Lean engineering mindset and methodologies (in particular pulled flow, set-based design, Kanban / limited WIP, Kaizen, and Obeya), and implementing co-engineering wherever appropriate;
• Builds the overall solution strategy after understanding the solution’s needs;
• Ensures System Engineering activity management within constraints provided by approved architecture and design policy;
• Secures the engineering scope, plans and coordinates the whole system engineering activities within the constraints provided by the agreed architecture and design policy in order to satisfy customer requirements and ensures global development consistency;
• Defines the engineering’s PBS, WBS, OBS and associated tasks, tailors development process and ensures achievement of the development baselines (functional, allocated and product);
• Defines the Product Reuse Strategy, contributes to Product Line Development Strategy and updates the bid/project by proposing upgrades thanks to product enhancements;
• Manages Risks & Opportunities of design and development during bid phase, guarantees programme commitments, including those flown down to subcontractors and partners;
• Optimises technical work against costs, schedule and risks from design to validation and acceptance of the solution;
• Implements the decisions and actions coming from the Complexity Profiler analysis;
• Defines and tailors the engineering environment suitable for the Bid or the Project;
• Understands the engineering requirements for relevant bid/projects and schedule, and allocate Work Packages to relevant engineering employees for completion, and provides the Statements of Works for all internal and external subcontractors;
• Monitors and coordinates technical and engineering activities are to carried out in accordance with contract and company quality system requirements;
• Supports the implementation of reviews to ensure review objectives are met;
• Provide technical & engineering leadership on bids and projects.
• Provides technical input for Business Development activities in the Security, Transport and Defence market through participation in customer meetings and workshops and identifying business opportunities;
• Liaises with the Sales and Bid management teams in the preparation of proposals, and directly with client representatives in determining their requirements;
• Participates in bids (or changes/evolutions of a project) by leading the development of the technical solution for Security, Transport and Defence opportunities and providing estimates for the solution;
• Leads the technical activities on projects by providing leadership on the development of the technical solution, planning, implementation and rollout of the solution;
• Provides direction in priority and resourcing needs for engineering support activities on bids and projects;
• Acts as the technical interface on technical issues with customers responding to queries and providing technical solutions;
• Provides the leadership of the change control board, making informed decisions on changes and management of the entire development environment;
• Provides metrics and analysis on progress of systems engineering activities (Obeya);
• Ensures all designs are approved by the Design Authority;
• Produces technical reports as required by the Bid or Project Manager;
• Capitalises lessons learned and relevant project data and metrics;
• Effective Manages people management effectively, including participation in the professional development of technical employees in line with the business strategy;
• Manages the skills and competencies of people on his team – including himself – in particular in view of requirements of an Authorised Engineering Organisation according to Competency Management Policies.

The Systems Engineering Manager also contributes to the following activities:

• Assure the RAM, Safety and Security (as appropriate for the domain / project / bid), providing input into defining and implementing RAM & Safety assurance and making sure that the RAM, Safety and Security assurance activities are conducted;
• Prepare production: Manage the availability of production equipment and tooling, develop the processes, adapt or procure the production and test equipment and tools;
• Participate in the production’s first article inspection (FAI) and the Internal Product acceptance
• Prepare the delivery of Customer Services: validate the objectives of the Reliability, Availability, Maintainability and Testability studies, perform Reliability, Availability, Maintainability, Testability (RAMT) studies, prepare the operations of the system;
• Manage the configuration of the system: create and approve baselines, perform configuration audits.

The Systems Engineering Manager may be asked to assume the following Roles: IVVQ Manager, Service Engineering Manager, and Configuration Manager.

Pre-requisite :

QUALIFICATIONS

• Tertiary qualification in Computer Science, Information Technology, Electronics Engineering or related discipline (essential)
• Higher degree qualifications are desirable.
• Demonstrated engineering competencies required for qualification to INCOSE CSEP/ESEP (or equivalent, CSEP as a very minimum) are highly desirable
• Experience working on Transportation projects
• Experience working within a Systems Engineering lifecycle

ESSENTIAL EXPERIENCE

• Minimum of 10 years’ experience in a Senior Engineering role
• Experience in managing multi-disciplinary teams
• Experience in managing multiple small projects simultaneously
• Strong oral and written communications & liaison skills.
• Membership of relevant professional organisation, e.g. INCOSE, Institution of Engineers Singapore, etc.

DESIRABLE EXPERIENCE

• Experience in a project management or a systems delivery management role.
• Knowledge of Thales Products and Processes

Programme Manager/Executive Job Description

Overview: We are seeking a highly organized and proactive Programme Manager/Executive to oversee main operations and administrative tasks tied to projects within our organization. The ideal candidate will be a team player with the ability to work independently, manage clients effectively, and possess strong organizational and communication skills.

Key Responsibilities:

1. Project Management:

· Plan, execute, and finalize projects according to deadlines and within budget.

· Identify resources needed and assign individual responsibilities.

· Track project milestones and deliverables.

· Develop and maintain project documentation, including project plans, status reports, and manage logistics.

2. Operational Management:

· Oversee project operations and ensure smooth workflow.

· Implement and manage operational processes and procedures.

· Monitor and report on operational performance metrics.

3. Administrative Tasks:

· Manage administrative tasks related to projects, including manpower management, scheduling, correspondence, and documentation.

· Coordinate meetings, workshops, and other project-related events.

· Maintain organized project files and records.

4. Manpower Sourcing and Management:

· Source, recruit, and onboard personnel for project teams.

· Manage staffing levels and assignments to ensure adequate resources for project requirements.

· Provide leadership and direction to project team members, including performance management and professional development.

5. Onsite Weekend Work:

· Be available to work onsite on weekends to support project activities as required.

· Coordinate and oversee weekend project tasks and activities to ensure timely completion.

6. Client Management:

· Build and maintain strong relationships with clients.

· Understand client needs and expectations to ensure satisfaction.

· Communicate effectively with clients to provide project updates and address any concerns.

7. Team Collaboration:

· Collaborate with cross-functional teams to ensure project success.

· Facilitate communication between team members and stakeholders.

· Provide leadership and guidance to project teams as needed.

Qualifications:

• Min. Qualifications Diploma in Project Management, Business Administration, Event Management or related field.
• Proven experience in programme or project management.
• Fresh graduates who are highly driven and eager to learn are welcome to apply.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Valid Class 3 driver’s license and ability to drive manual vehicles.
• Require working on weekends on an adhoc basis

Attributes:

• Proactive and problem-solving mindset.
• Detail-oriented with strong analytical skills.
• Ability to adapt to changing priorities and work under pressure.
• Strong leadership and decision-making capabilities.
• Availability to work onsite on weekends on an adhoc basis.

Additional Information: This position requires the need to drive a company vehicle to support projects. The candidate should be committed to delivering high-quality results and ensuring client satisfaction.

If you are a motivated individual who thrives in a fast-paced environment and meets the above criteria, we encourage you to apply for this exciting opportunity

• Developing, designing, and testing embedded systems to ensure the application's efficiency
• Analysing systems with the use of algorithms to diagnose and remove issues
• Communicating with other team members to ensure they complete projects on time and within budget
• Using C and C++ to generate dependable and high-quality code
• Developing firmware for microcontrollers used in phone processors

Qualifications

• Bachelor's degree in computer science or a related field
• At least five years of experience working in software development or a related field
• Understanding of computer architecture, programming languages and interface technology

Workplace Program Manager

Work Dynamics

Overall Roll

The Workplace Program Manager is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience across two or more client sites.

Provide and manage a comprehensive and consistent range of services across the campus with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.

Duties & responsibilities

Transforming to the Workplace Team of the future

o Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors

o Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications

o Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Facilities Operations

o Manage & oversee soft services and events management as part of the scope delivered

o Create a comfortable, welcoming, and hospitable experience employees and their guests

• Supervise and maintain the work schedule of the workplace support team, including receptionist, event coordinator, admin coordinator and housekeeping staff.
• Be the point of contact and maintain relationships with external stakeholders, such as building landlords and local government agencies

o Review operational SOP’s & propose / make changes as part of continuous improvement

o Able to liaise with Landlord on lease management and contractual services delivered including Cleaning Services

Human Experience

o Deliver the account’s Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus

o Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride

o Ensure the account’s HX program initiatives are measurable and tangible to the workplace

o Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Client Engagement

o Create a fun and impactful client engagement strategy

o Engage with all guests, employees, and key stakeholders

o Imbed in the FM team a culture of empowerment, engagement, and fulfilment

o Work with relevant parties on space management through data analytics

o Develop client support/feedback initiatives e.g. FAQ

o Build a team of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services

o Ensure effective communications and reporting to clients on operation matters and Workplace Experience

o Evaluate service response time and analyse occupants’ service request trends and suggestions

o Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

o Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.

o Liaise with JLL team and client on soft service delivery

o Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.

o Create, manage JLL profile within the client account

o Adopt innovative communication strategies

o Champion monthly meetings with stakeholders to enhance relationships

Team Management

o Team player, motivational leader, work across business unit to establish a collaborative environment.

o Identify area of development for his /her staff

o Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA.

o Actively encourage an environment that drive teamwork, co-operation & performance excellence

o Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics

o Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

o Ensure the monthly performance report is generated to meet SLA standards.

o Review monthly financial reports including the preparation of accruals and variance analysis

o A Bachelors in related field and work experience of four to six (4-6) years, which should be related to all aspects of workplace (FM) delivery at account level.

o Excellent time management and communication skills.

o Sales skills and ability to build productive business relationships

o Ability to manage multiple projects independently

o Comprehension of soft services to ensure services are managed, although technical qualification / background is not mandatory

o One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.

o MS Office proficiency

Task Skills

o Hospitality management

o Project management

o Planning and organizing

o Customer relationship management

Personal Skills

o Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization

o Confident, friendly & engaging

o Strong drive and persistence to achieve results

o Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Job description where it is an outline of work performed:

The Building Technical Manager plays a pivotal role in collaborating with the General Manager to holistically manage the diverse portfolio of subsidiaries operating under the purview of the Asia-Pacific Regional Headquarters.

The responsibilities of the Building Technical Manager, based on extensive construction management experience across all processes from project initiation to completion backed by highly technical expertise, include but are not limited to:

1. Establish smooth communication channels with managers of subsidiaries in Singapore, the ASEAN region, and Oceania, facilitating various management practices and guidelines to ensure that construction projects progress smoothly in terms of schedule, quality, safety, and cost, and coordinating with relevant departments at the Japan headquarters. This position is expected to contribute to advancing business operations to maximize the group's profits in this regard.

2. Systematically collect and analyse monthly project reports from subsidiaries, meticulously evaluate progress and cost metrics, and then distribute comprehensive feedback for approval.

3. Proactively identify and catalogue potential suppliers across Asia, fostering strategic procurement collaborations with each subsidiary.

4. Vigilantly monitor the progress of potential projects, meticulously updating their status until the prestigious awarding phase.

Based on practical expertise in construction project management, provide specialized advice to subsidiaries regarding leading key tenders, scrutinizing tender documents, supervising the tendering process, and formulating programs.

Job requirements where it is an essential responsibilities, qualifications, experience, and skills to perform the job:

1. A bachelor’s degree in architecture, building, or engineering disciplines or related field.

2. Minimum 10 years of experience in the construction industry. Successful candidate is expected to be in a global construction company for the latest 3 years to be familiar with the latest outlook of the building and construction industry and current industrial requirements and regulations.

3. Minimum 5 years of hands-on experience of construction management, overseeing the following:

• Schedule and process management to ensure construction to be completed by the initial deadline
• Quality management to ensure that deliverables meet the specifications and design drawings
• Safety management to ensure the safety of on-site workers
• Budget management to ensure the cost stays within the initially planned budget.

4. In addition to managing several aspects of construction projects, this position is required to possess hands-on experience leading document procedures with government agencies, negotiations with designers, and external partners/vendors in construction projects.

5. Experience managing all types of construction as Construction Manager, including:

• a. Foundation work (including earthwork, piling, concrete work, formwork, and steel construction)
• b. Main body construction (roofing work)
• c. Finishing work (interior work)

6. In-depth understanding of international practices, laws, and regulations, as well as standard is a must. Successful candidates need to be familiar with the followings:

• a. Architectural intricacies [HH1]
• b. Working drawings [HH2]

7. Knowledgeable about sustainability frameworks like LEED and their integration into construction practices

8. Willingness to undertake frequent overseas business travel.

Programme Manager/Executive Job Description

Pay range: $2500-4000

Overview: We are seeking a highly organized and proactive Programme Manager/Executive to oversee main operations and administrative tasks tied to projects within our organization. The ideal candidate will be a team player with the ability to work independently, manage clients effectively, and possess strong organizational and communication skills.

Key Responsibilities:

1. Project Management:

· Plan, execute, and finalize projects according to deadlines and within budget.

· Identify resources needed and assign individual responsibilities.

· Track project milestones and deliverables.

· Develop and maintain project documentation, including project plans, status reports, and manage logistics.

2. Operational Management:

· Oversee project operations and ensure smooth workflow.

· Implement and manage operational processes and procedures.

· Monitor and report on operational performance metrics.

3. Administrative Tasks:

· Manage administrative tasks related to projects, including manpower management, scheduling, correspondence, and documentation.

· Coordinate meetings, workshops, and other project-related events.

· Maintain organized project files and records.

4. Manpower Sourcing and Management:

· Source, recruit, and onboard personnel for project teams.

· Manage staffing levels and assignments to ensure adequate resources for project requirements.

· Provide leadership and direction to project team members, including performance management and professional development.

5. Onsite Weekend Work:

· Be available to work onsite on weekends to support project activities as required.

· Coordinate and oversee weekend project tasks and activities to ensure timely completion.

6. Client Management:

· Build and maintain strong relationships with clients.

· Understand client needs and expectations to ensure satisfaction.

· Communicate effectively with clients to provide project updates and address any concerns.

7. Team Collaboration:

· Collaborate with cross-functional teams to ensure project success.

· Facilitate communication between team members and stakeholders.

· Provide leadership and guidance to project teams as needed.

Qualifications:

• Min. Qualifications Diploma in Project Management, Business Administration, Event Management or related field.
• Proven experience in programme or project management.
• Fresh graduates who are highly driven and eager to learn are welcome to apply.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Valid Class 3 driver’s license and ability to drive manual vehicles.
• Require working on weekends on an adhoc basis

Attributes:

• Proactive and problem-solving mindset.
• Detail-oriented with strong analytical skills.
• Ability to adapt to changing priorities and work under pressure.
• Strong leadership and decision-making capabilities.
• Availability to work onsite on weekends on an adhoc basis.

Additional Information: This position requires the need to drive a company vehicle to support projects. The candidate should be committed to delivering high-quality results and ensuring client satisfaction.

If you are a motivated individual who thrives in a fast-paced environment and meets the above criteria, we encourage you to apply for this exciting opportunity.

1. Responsibilities :

· Manages the execution of the design strategy by adapting and deploying the Design Standard and code requirements ( like SS598, EN1993-1-1, EN 1808..)

· Design and handle big project in permanent and temporary access system ( Building Maintenance Unit, Suspended Scaffolding System…)

· Design and fabrication steel structure and handle large-scale projects

· Supervise and coordinate with sub-con, consultant, vendors in the development of schematic, design and construction drawing and performance specifications on the new project in BMU and temporary access system

· Leads design and technicial work related meetings with appropriate stakeholder

· Ensure details design and construction meet stakeholder’s requirements

· Manages projects in accordance with relevant milestone and schedules

· Manage design changes and modifications for impact on the project development

· Able to propose the system for tendering project ( BMU & Temporary Access System )

· Develop and maintain construction drawing masters

2. Requirements

· Bachelor’s degree in Civil Engineering or equivalent

· 7 years of relevant experience in permanent and temporary access system ( Building Maintenance Unit, Suspended Scaffolding System…)

· 7 years of relevant experience working in design and fabrication steel structure and handle large-scale projects

· Leading a team of Design Coordinator

· Able to use SolidWork software to produce fabrication drawing and coordinate with fabricator

· Able to use software ( Etabs, SAP 2000…) to produce PE Calculation for steel structure

· Good Skill in 2D Autocad software, Microsoft Office…

· Familiar with the government authorities guidelines in Singapore

· Demonstrated project management Skill

· Able to work on site if necessary

· Self-initiative and able to work independently with minimum supervision.

· Obtain relevant certificate ( BCSS, Suspended Scaffolding Supervisor Course, Work At Height For Supervisor…)

Our client seeks an experienced Project Manager to lead and coordinate comprehensive project teams, ensuring the seamless execution and delivery of high-stakes projects. This role demands a strategic leader capable of managing budgets, enhancing profitability, and achieving high customer satisfaction through meticulous project and site installation engineering.

Responsibilities

• Lead the project team, including subcontractors and suppliers, assigning roles and responsibilities effectively.
• Support the Engineering Team with site surveys, design, and technical matters, ensuring project milestones are met within budget constraints.
• Monitor project/site installation engineering and design for quality and customer satisfaction.
• Ensure compliance with company policies, procedures, and ISO standards, managing project administrative tasks.
• Oversee contractor and subcontractor operations, enforcing safety measures and risk assessments.

Requirements

• A Diploma/Degree in Mechanical/Electrical Engineering or equivalent, with at least 5 years of relevant experience in M&E design and/or project management within the construction industry.
• Relevant safety certifications preferred.
• Ability to work independently and under pressure, meeting tight project schedules.
• Willingness to travel and be based at project sites as required.

Apply for Position

Job Duties:

• Oversee the acquisition and development of software systems in organisational units.

• Monitor the results and quality of the different software solutions and projects implemented in the organisation.

• Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.

Scope of Work

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.

• To ensure user requests & incidents in a timely manner

• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification

• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

• Ensures Daily support tasks

• Ensures sanity checks are performed (morning, evening) and on-calls duty

• Contributes to change requests, urgent data modifications and INTPRODs executions

• Escalates issues if need be, but remains the main point of contact for the user

• Pushes for sustainable resolutions and sustain knowledge management

• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)

• Contributes to major incident reports and post-mortems when required

• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation

• Keeps the support documentation up-to-date

• Acts as the IT Run preferred communication channel with all stakeholders

• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.

• May extend his activities to complementary tasks like Testing or BA if part of the squad.

• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.

• Lead the problem management with the application teams, identify action and followup the implementation roadmap.

• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.

• Lead and ensure the continues optimization of production activity in form of automation.

• Lead as a liaison between Business users, Operations and IT team for all support requirements.

• Lead Incident & Problem Management related actives.

Job Requirements:

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.

• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.

Excellent analytical skills

• Ability to multi task and manage stress while maintaining empathy for end users.

• Experience in leading transformation/Implementation for Monitoring tools & Automation.

• Strong experience in communicating and managing Operations & Business.

• Problem-Solving mindset with orientation towards Continues Improvement.

• Must have prior experience in leading team and aligning with Management.

• Functional knowledge of similar kinds

Experience

• The candidate should have experience in application support, with exposure in Banking industry (is a plus).

The individual will lead and oversee the implementation, management, and optimisation of our NetSuite ERP system (One World).

As NetSuite Support Manager, you will be responsible for overseeing all aspects of the ERP deployment including planning, implementation, customisation, configuration, data migration, change management, and training.

You will work closely with stakeholders across the organisation and your primary focus is on ensuring that the ERP solution aligns with the business objectives and requirements, and that it delivers maximum value to the organisation.

Your efforts will play a critical role in driving the successful implementation and ongoing management of NetSuite within the organisation, ensuring that it supports the our strategic objectives and delivers tangible business benefits.

The role requires a strong understanding of ERP systems and is ideally suited to a person with a blend of abilities including project management expertise, excellent communication skills, methodical working, loyalty, teamwork, and a commitment to delivering exceptional customer service.

Key Responsibilities include:

Implementation Leadership:

• Lead the planning implementation, and management of the NetSuite ERP program, including scoping, objectives, and deliverables, project planning, resource allocation, and stakeholder engagement.
• Develop and maintain the program roadmap, timeline, and budget, and ensure alignment with organisational goals and priorities.
• Collaborate with internal teams and external consultants/partners to customise and configure NetSuite to meet the specific business requirements.
• Develop detailed project plans, work breakdown structures, and resource allocation schedules to ensure successful project delivery.
• Monitor project progress in alignment with timeline, budget and scope, identify risks and issues, and implement mitigation strategies as needed.

Stakeholder Management:

• Work closely with business stakeholders to establish and document functional requirements for the ERP system.
• Translate business requirements into technical specifications and work with internal support teams and out-sourced partners to implement customisations, enhancements or integrations, as needed.
• Serve as the primary point of contact for all NetSuite-related inquiries and updates, providing regular communication and updates to stakeholders at all levels of the business.
• Build strong relationships with key stakeholders to understand their needs and priorities and ensure alignment with ERP program.

Vendor Management:

• Manage relationships with ERP vendors, including selection, negotiation, and contract management.
• Oversee vendor activities, ensuring adherence to project requirements, timelines, and quality standards.

Change Management:

• Develop and execute a change management strategy to ensure smooth adoption of the NetSuite system by end-users.
• Provide training and support to users, communicate updates and changes, and address concerns and/or resistance to change.

Ongoing Maintenance & Support (In-partnership with ERP Support Manager):

• Oversee the ongoing maintenance and support of the NetSuite system, including troubleshooting issues, implementing upgrades, and optimizing system performance.
• Ensure that the system is running smoothly and efficiently to support the organisation's operations.

Quality Assurance & Governance:

• Establish and maintain program governance processes, and reporting mechanisms.
• Implement quality assurance processes to ensure that project deliverables meet quality standards and user requirements.

Continuous Improvement:

• Coordinate all dependencies to ensure that all support requests are delivered in a timely manner, within budget and in compliance with company policy and standard procedures.
• Maintains quality service by establishing and enforcing organisational standards.

Skills & Qualifications Required:

1. Proven experience managing large-scale ERP implementation projects, with a focus on NetSuite preferred.
2. Deep understanding of ERP systems and business processes, with experience in scoping, system configuration, and customisation.
3. Strong project management skills, including experience with project planning, resource management, and risk mitigation.
4. Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation.
5. Positive influencer - Present ideas and concepts that enables understanding, gain buy-in, and generates support from peers, dependencies, and stakeholders. Confident and persuasive both in a formal and informal setting. Shares knowledge and information at right time with right people.
6. Strong leadership and management skills, with the ability to motivate and develop a team to achieve goals and deliver exceptional service.
7. A caring manager with a diverse range of skills, cultures, and work environments across a wide geographic area.
8. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
9. At least 5 years’ experience in managing large-scale ERP programs.
10. Strong organisational skills - Ability to plan and prioritise.
11. Ability to set clear goals and expectations for your team; follow progress against goals; provide regular feedback; addresses performance issues promptly; foster learning and development; provide public recognition of team accomplishments.
12. Able to delegate wisely; giving others the opportunity to act and make decisions. Develop capability and building confidence in others.
13. Makes decisions effectively (i.e., timely, with available information/ perspectives).
14. Sets own goals and objectives easily and prioritises own responsibilities and assists others to identify personal goals and objectives including priorities reflecting team and group strategy.
15. This is a highly networked role that requires an ability to work under pressure and to challenging deadlines.
16. Degree in Business Administration, Information Systems, or related field. MBA or relevant certifications (e.g., NetSuite Administrator, Project Management Professional) preferred.

Other Responsibilities Linked to this role:

• Meets assigned expectations for timely completion and quality standards for all program activities.
• Maintains high customer satisfaction ratings that meet company standards.
• Maintains accurate and detailed documentation and reporting across all program functions.
• Quality of Delivery: Consistent communications, effective mitigation of risk and issue resolution.
• Drives improvement to gain productivity and improve program outcomes.
• Taking the lead - Confronting and owning issues promptly and acting, as necessary.
• Maintain deep understanding of ERP systems and business processes.

The Job

This role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.

Responsibilities

Volunteer Management

• Evaluate, enhance and implement volunteer management policies and processes across the organisation.
  Direct the Volunteer Engagement Team to create a positive, engaging, and fulfilling volunteer experience.
  Lead, promote, and influence vision for the successful development of department.
  Create strategic plan, goal setting and measurement system for overall growth of the department.
  Conduct and deploy volunteers for home visits for AMS members.
  Prepare monthly report on the progress of Volunteer Engagement.
  

Eldercare Programme

• Plan and implement initiatives or programmes for elderly.
  Oversee the day-to-day operations of the eldercare programme, including budgeting, staffing, and resource allocation.
  Recruit, train, and supervise AMS team to ensure the provision of quality care services.
  Organiseand facilitate in elderly befriending events to re-integrate beneficiaries back to the community.
  Explore avenues for the expansion of the AMS with external parties.
  Monitor and evaluate the program’s performance, ensuring compliance with relevant regulations and standards of care.
  Gather and prepare supporting documents for government agencies submissions.
  Work with CRM vendors to ensure accurate integration of data.
  Maintain accurate records, prepare reports, and document programme activities and outcomes.
  Conduct educational sessions and workshops for the team to raise awareness about eldercare issues and promote best practices.
  Stay updated on industry trends and best practices in eldercare, and implement improvements to enhance the programme’s effectiveness and efficiency.
  

Event Support

• Providing support for the Charity’s major events and functions. (eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
  Support the team and Executive Director as necessary.
  

Requirements

• Minimum Diploma in Social Work or related disciplines.
• At least 5 years of relevant experience in programme management, preferably in eldercare / social services.
• Strong knowledge of eldercare service, regulations and practices.
• Excellent organisational and leadership skills.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders.
• Ability to work independently and make sound decisions.
• Compassion, empathy, and a genuine interest in improving the lives of elderly individuals.
• Proficiency in relevant software applications for documentation and reporting.
• Able to work on some evenings and weekends as needed.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.

The Head of Assessment & Knowledge oversees the certification assessments and establishes the assessment processes and policies. He is responsible for the alignment and implementation of IHRP’s assessment and knowledge programmes, and human capital research and analysis. Together with the CEO and the Management Team, the Head of Assessment ensures that the assessment agenda and strategy is aligned with the IHRP’s mission and strategic initiatives.

Duties and Responsibilities

a) Mission, Strategy, and Planning

• Work with the CEO and Management Team on the strategic vision of the IHRP, including determining the appropriate learning outcomes and assessment criteria.
• Provide strategic advice and consultation through the Assessment & Insights Committee to the IHRP Board in the development, implementation, evaluation and enhancements to existing assessment procedures, operations, and systems.
• Well-versed in methodologies for assessment through regular benchmarking to other institutions and participation in appropriate conferences and societies.

b) Management of Certification Assessments

• Develop and oversee a process for assessing certified professionals’ competencies.
• Maintain oversight of standard setting for assessment questions and answers to evaluate the competencies of candidates and ensuring the integrity and confidentiality of the entire assessment question bank.
• Coordinate and manage pilot runs of assessments and the incorporation of feedback into the final master set of assessment questions and answers.
• Oversee a fair and transparent assessment process, including the selection and training of invigilators, item writers and reviewers.
• Ensure that assessment appeals are escalated to the appropriate channels and addressed as necessary.
• Establish assessment exemption criteria.
• Identify new and relevant technologies to enhance the delivery of assessments.

c) Research and Analysis

• Lead the development, organisation, analysis and reporting of candidate’s learning outcomes and competency data to support candidates’ CPD / recertification.
• Collate and analyse assessment data to support assessment framework review and performance improvement.
• Interpret assessment findings and prepare regular assessment reports to summarise such findings, with particular emphasis on the quality of the assessment efforts.
• Develop IHRP’s HC research capability by building a research and analytics team.
• Oversee mission essential research projects and products that uplift the HR eco-system and strengthen value proposition for certification.

d) Skills Development and Knowledge Partnerships

• Work with Knowledge Institutions, e.g., Autonomous Universities and Polytechnics on skills identification to support HR professionals for skills upgrading.
• Develop skills-based career pathways, and/or develop industry-recognised certification pathways to recognise skills attained through formal and non-formal learning (e.g. on-the-job training).
• Build an eco-system of Knowledge Partners that will act as multipliers for IHRP certification, products, and programmes.
• Drive adoption of IHRP micro-credentialing products through training eco-system.

e) Governance and Controls

• Ensure robust processes are in place for the recording, storage, management, and dissemination of confidential and sensitive assessment data.
• Lead regular reviews and updates of the assessment policies and procedures to ensure fairness to all candidates.
• Ensure that procedures are in place to reaffirm, at least annually, the fairness, validity and reliability and general performance of each assessment and all identified deficiencies corrected.
• Lead regular reviews and updates of Assessment Guidelines, emphasising the need for integrity and outlining the consequences of misconduct.

Requirements:

Education:

• Graduate degree, or equivalent qualifications in Human Resource (HR), I/O Psychology or Business.
• Demonstrate continuing professional development through development activities such as course work, workshops, seminars and conferences.
• Qualifications in competence-based assessment BPS Level 1 / 2 Certified.

Experience:

• At least 10 years of senior management experience in an educational environment and in progressively demanding positions.
• Prior experience in learning and development, teaching, and/or assessment of professional capabilities.

Other Requirements:

• Familiarity with assessment design principles is essential.
• Experience in setting questions to assess the capability of HR professionals.
• Strong verbal and written communication skills are essential in order to partner with an executive team of internal and external stakeholders.
• Strong problem solving and creative skills and the ability to exercise sound judgement and make decisions in light of existing conditions and constraints.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.

Job Description & Requirements:

• To enhance and supports Loans System (RPG/400 in IBM AS400);
• Analyse the user requirements or modifications / enhancement requests;
• Document in detail the functional and technical specifications;
• Submit detailed work schedule and plan for approval;
• Design the work unit, code the program, compile and perform unit test;
• Work with the bank users to produce a test plan for testing all functions of the new program modifications;
• Update all changes done to systems, programs and operating instruction / Manuals;
• Train users to use each function of the new or amended application;
• Advise users on operation and backup procedures so that user can develop or update user manual.