Total 19 human resource manager job vacancies in Customer Service category in Malaysia

Responsibilities :

• Monitor, be responsible for, and be accountable for outlet upkeep and performance, including NPS targets, online reviews and outlet facilities management.
• Provide timely updates and reports to the Head of Wholesale Operations on assigned tasks.
• Host Outlet meetings at the Outlet level to listen, support, and provide solutions to staff members to achieve goals.
• Maintain outlet cost management, service quality improvement, staff development, and retention.
• Coach, guide, and collaborate with the inhouse team to increase outlet efficiency and performance.
• Focus on customer experience and oversee entire outlet operations and ensuring smooth operation flow.
• Manage all outlet personnel to provide administrative support for operations; shift planning for support availability through the outlet opening hours.
• Manage ad-hoc projects and assignments from management as needed. Collaborate closely with the Purchaser / Inspectors and other related stakeholders to achieve optimum efficiency.

Requirements :

• Qualifications: 3 years' experience in the Service / Fashion Industry is an added advantage.
• Required Language(s): English and Malay; knowledge of other dialects is an added advantage.
• Discipline: Punctuality, result-driven, and a good working attitude.
• Skills: Proficiency in Microsoft Office, advanced computer skills, and knowledge of reporting tools and report analysis.
• Must be able to multitask, work in a fast-paced environment, and possess good discipline along with a professional and pleasant personality, interpersonal skills, and communication abilities.
• A keen eye on details on the outlet appearance and facilities upkeep to provide a safe working environment for staff and a comfortable environment for customers.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Commission & Allowances

職責：

• 監控、負責並負責門市維護和績效，包括 NPS 目標、線上審查和門市設施管理。
• 及時向批發營運主管提供有關分配任務的更新和報告。
• 在直銷店層級舉辦直銷店會議，傾聽、支持員工並為實現目標提供解決方案。
• 維持門市成本管理、服務品質改善、員工發展和留任。
• 與內部團隊進行輔導、指導和協作，以提高門市效率和績效。
• 注重客戶體驗並監督整個網點營運並確保營運流程順暢。
• 管理所有分行人員，為營運提供行政支援；輪班計畫以確保在營業點營業時間內提供支援。
• 根據需要管理管理層的臨時專案和任務。與採購員/檢查員和其他相關利害關係人密切合作，以實現最佳效率。

要求 ：

• 資格： 擁有 3 年服務/時尚產業經驗者優先。
• 所需語言：英語和馬來語；了解其他方言是一個額外的優勢。
• 紀律：準時、結果導向、良好的工作態度。
• 技能：熟練使用 Microsoft Office、高級電腦技能以及報告工具和報告分析知識。
• 必須能夠同時處理多項任務，在快節奏的環境中工作，並具有良好的紀律性以及專業和愉快的性格、人際交往能力和溝通能力。
• 注重店面外觀及設施維護等細節，提供員工安全的工作環境，提供顧客舒適的環境。

津貼和福利

• 事假
• 開放文化
• 個人發展機會
• 佣金及津貼

You will feel valued as a Service Managerwithin HCRG Care Group, receiving access to exclusive rewards and benefits including: £40,000 Salaryand access to our group pension Free tea and coffee at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission Proven leadership skills, with experience leading professional, clinical, and non-clinical teams. Experience managing KPIs, writing complex reports, and analysing data for diverse audiences. Demonstrated financial and budget management expertise. Relevant management qualification or equivalent experience. Strong negotiation, influencing, and communication skills. CQC Registered Manager status. Ability to motivate teams and support cross-team collaboration. Proven ability to identify process gaps and deliver solutions. The successful applicant must hold a current UK driving license and have access to a car on a daily basis for transportation to clinic bases, meetings, events both locally and nationally.

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

To be responsible for the efficient management and direction of the reception team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice. To support the management team in promoting equality diversity and inclusion, safety, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team. To also be part of the reception/administrator rota

Deputy Service Manager - West Bromwich - £26715 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Deputy Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Deputy Service Manager to join us in leading our residential service in West Bromwich This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Deputy Service Managers will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Registered Manager in the day-to-day management of our service. You’ll never lose sight of why you choose to do this, as our Deputy Service Managers play a central role in team leadership and have a hands-on approach to care management.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Deputy Service Managers having both the right experience and the right values. This is why at this service our Deputy Service Manager should have previous experience in a care management role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, learning disabilities and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

COMPANY DESCRIPTION

Walsingham Support is a national charity that has been providing support and care for individuals with learning disabilities, autism, brain injuries, and complex needs for over 35 years.

Our goal is to understand the unique needs, abilities, and aspirations of each individual in order to provide person-centred support that helps them develop skills, achieve independence, and lead fulfilled lives.

As a charity, we are committed to ensuring that people with disabilities receive the quality of life they deserve, and we constantly adapt to meet the changing landscape of social care.

We are based in Hemel Hempstead and are a UK Registered Charity No. 294832.

ROLE DESCRIPTION - REGISTERED CARE MANAGER

We are currently seeking a full-time Registered Care Manager to join our team in Hemel Hempstead.

In this on-site position, you will be responsible for overseeing the day-to-day operations of our care services and teams, ensuring that the quality of care provided to our service users is of the highest standard.

As a Registered Care Manager, you will also be responsible for leading and managing a team of dedicated care staff, as well as ensuring compliance with relevant regulatory and legal requirements.

QUALIFICATIONS FOR REGISTERED CARE MANAGER

o Proven experience in a senior management role within the social care sector
o A relevant professional qualification, such as the Level 5 Diploma in Leadership for Health and Social Care
o Excellent knowledge of relevant legislation, regulations, and quality standards relating to social care provision
o Strong leadership, communication, and interpersonal skills, with the ability to lead and motivate teams to provide the highest quality care
o Demonstrated ability to manage budgets and resources effectively and efficiently
o Good computer literacy, with experience of using care management software
o A commitment to the values of person-centred care and a passion for supporting individuals with disabilities to achieve their full potential
o Must be willing to undergo a DBS check


JOB TYPE: Full-time

REGISTERED CARE MANAGER - SALARY: £35,000.00-£39,000.00 per year

BENEFITS:

o 28 days annual leave, rising up to 38 days depending on length of service.
o Pension scheme contributions.
o Employee Assistance Programme Supplied by Health Assured
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.


ABILITY TO COMMUTE/RELOCATE:

HEMEL HEMPSTEAD: reliably commute or plan to relocate before starting work (preferred)

THE BENEFITS OF WORKING FOR A CHARITY

Working for a charity can offer a range of unique benefits compared to working for a commercial business. If it is your first time applying for a job at a charity organisation below are some of the notable differences between us and a commercial, corporate organisation:

o SENSE OF PURPOSE: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.
o SOCIAL IMPACT: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.
o DIVERSE AND INCLUSIVE ENVIRONMENT: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.
o SKILL DEVELOPMENT: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.
o COMMUNITY ENGAGEMENT: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.
o FLEXIBILITY AND PASSION-DRIVEN WORK: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.
o POSITIVE WORKPLACE CULTURE: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.
o YOU ARE NOT MAKING MONEY FOR A BOARD OF DIRECTORS: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users not pay bonuses to directors.
o JOB STABILITY: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.


Registered Care Manager

Join our team!

Are you a passionate Manager? If so, we'd love you to join our team!

This role sits predominantly within our Business & Industry division, catering for those within the workplace. Taking care of catering and dining services, we're one of the industry's largest and most innovative contract caterers. With menus available to pre-order and with in-app payment, Elior B&I have matched the tastes and dietary requirements of our four million daily customers with 21st-century tech.

This is a remote position, traveling between East and West of North England. Car allowance and Mileage provided.

What you'll be doing...

As an Operaional Support Manager you will proactively manage teams as well as be accountable for overseeing recruiting, inducting, training and supporting colleagues to deliver an efficient, high quality service to Elior UK, our customer and clients.

Responsibilities:

• Motivating and managing teams
• Controlling and managing budgets creating a platform for financial growth
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence, retain business and innovative menu planning

In this role, you will support sites in our Business & Industry, Education, and Concessions!

Working Pattern: Monday - Friday (Occasional weekend work)

What can you bring?

In this role:

• Proven experience of successfully managing teams and working with external clients
• Genuine interest in customer service excellence
• A strong team player, inspiring and motivating to large teams
• Previous experience managing teams, contract catering essential

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Holiday Allowance: Relax & recharge with 28 days holiday, increasing to 31 days after two years service
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

Monthind Clean is recruiting for a Contract Support Manager to cover Chelmsford and surrounding areas.

The role is full time working a minimum contracted hours of 37.5 hours per week, flexible working times to suit the business needs including split shifts. Rate of pay is £12.50 per hour.

Your duties will include liaising with your line manager, assisting with the supervision of staff, monitor standards of cleaning and completing audits, assist with the arrangement of cover for sickness, holiday and absence, recruit and train new employees.

Applicants must have a full UK driving licence a company van and fuel card will be provided.

An enhanced DBS check will be carried out prior to employment with company.

You must also be able to provide at least two checkable references, one of which must be a previous employer.

Immediate start date.

Call the recruitment line to apply for the role on 01206 215307 quoting reference SEK01 or email admin@monthindclean.co.uk. Closing date for applications is 13th September 2024.

Monthind Clean Limited is an equal opportunities employer.

The Macmillan Centre is a walk-in cancer information and support centre with a welcoming and non-clinical environment based at Queen Alexandra Hospital. We aim to provide support and information for anyone affected by cancer, offering practical ways of enhancing physical, psychological and emotional well-being of people. This is a role working closely with the Senior Nursing Team to provide leadership and management of the Macmillan Centre, support and advice for the Cancer Services Team and provide advanced level special support & cancer information to clients and carers. The role requires a highly visible, engaging, professional nurse or AHP leader with a background in Cancer Care who will enhance and challenge traditional models of care and deliver new transformational ways of working, striving to improve patient experience, quality and outcomes for patients. What We Can Offer You As a large teaching Trust, we can offer learning and development opportunities to help you achieve the career you aspire to. We want to support you in doing your job to the best of your ability. As a Trust, we support flexible working and will consider requests taking into account the needs of the service. Our staff and wellbeing services offer opportunities, support and advice, including smoking cessation services, exercise and weight control support, and support for mental health. PHUT employees are able to access a huge range of NHS discounts, there are on-site nursery facilities (subject to availability), and we offer a generous pension scheme. For more information, please refer toJob Description. Contact name: Gavin Foley - Matron Cancer Services. Contact telephone/bleep number: 02392286000 ext: 3695 Bleep. 2243 Appointing Manager: Gavin Foley

Routes Healthcare – Service Manager - Complex Care-East Lancashire/Manchester

Are you ready to lead and inspire in the world of Complex Care? Routes Healthcare is seeking a visionary Service Manager to join our team in East Lancashire/Manchester. This is your chance to make a profound impact on the lives of those who need it most.

What we offer:

• A challenging yet rewarding full-time position

  
  

  • Competitive salary up to £55,000, depending on your experience

    
    

    • Performance-based bonuses to recognise your hard work and dedication

      
      

      • The opportunity to inspirecomplex care services in your region

        
        

        As our new Service Manager, you will be the driving force behind our commitment to excellence. You'll ensure compliance with regulatory requirements while fostering a culture of compassionate, person-centredcare. Your leadership will be the cornerstone of our mission to build a community where both clients and care workers thrive.

        You will need to be passionate about making a difference and know how to motivate and inspire a team, we want to hear from you.

        A little about us

        We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care. And that’s not just for our clients but for our workers too.

        For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.

        If this sounds like a companyyou’d like to be part of, we’re already on to a winner. But how about we sweeten the deal a little more?

        We want to help you flourish in your career - Routes gives you the tools and support you’ll need,so you can focus on what truly matters: delivering good care to your community.

        What does this mean?

        • You’ll be part of a team where everyone comes together/leans on each other.

          
          

          • Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.

            
            

            • Our in-house recruitment team to make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.

              
              

              • Routes Academy, which not only means your workers are highly trained, but both you and your workers have opportunities to progress your careers and develop

                
                

                • We recently rolled out Digital Care Plans, making our operations more efficient

                  
                  

                  • Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs

                    
                    

                    • Were rated ‘good’ with CQC. You’ll need to maintain/improve this

                      
                      

                      And of course, just a few extra little perks like...

                      • Wellbeing and financial support with our Employee Assistance Program (EAP)

                        
                        

                        • 25 days holiday, additional bank holiday leave plus an extra day off for your birthday

                          
                          

                          • Saving for future-you with our Pension Scheme

                            
                            

                            • A competitive salary plus an attractive bonus package based on service performance

                              
                              

                              • A fun, friendly and supportive workplace (we have many great personalities!)

                                
                                

                                So, what do you think? If you’re interested in joining Routes as a Service Manager in the East Lancashire/Manchester, here’s what we’re looking for from you:

                                • Someone passionate about putting people first

                                  
                                  

                                  • Organisational & time management skills

                                    
                                    

                                    • You’ll be a motivated self-starter with an enthusiastic approach

                                      
                                      

                                      • Experience in upholding compliance in-linewith CQC regulations and industry legislation such as Health and Social Care Act and Care Standards Act

                                        
                                        

                                        • Experience in managing complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis

                                          
                                          

                                          • Experience of managing a team of healthcare professionals such as case managers and registered nurses

                                            
                                            

                                            • You will need to be a driver with access to your own car for work

                                              
                                              

                                              Your core role will include:

                                              • To take ownership of complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically

                                                
                                                

                                                • Drive a team of nurse and case managers co-ordinate and lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintainingappropriate skill mix to ensure safe and effective clinical practice

                                                  
                                                  

                                                  • Upholding high standards in care and prioritising a person-centred approach

                                                    
                                                    

                                                    • Prioritising individual wellbeing in our care practices

                                                      
                                                      

                                                      • Being a responsive advocate for complaints and safeguarding, and encouraging improvement

                                                        
                                                        

                                                        • Overseeing comprehensive care plans and risk assessments

                                                          
                                                          

                                                          • Providing support for your team and care packages through observations and mentoring sessions, and regularly reviews

                                                            
                                                            

                                                            • To collaborate withstakeholders including integrated care boards (ICB’s), commissioners, clinicians, and multi-disciplinaryteams.

                                                              
                                                              

                                                              • An excellent understand of the healthcare market and be commercially driven.

                                                                
                                                                

                                                                
                                                                This could be the start of an incredible journey together, changing lives for people with Complex Care needs in our community. We look forward to hearing from you!

Sodexo has over 40 years of experience supporting the Defence forces of the UK, the US and France. We support individuals, the community and the environment on base delivering a wide range of Catering and Food services to meet the unique and varied needs of the whole force.

Sodexo’s defence catering, retail and leisure facilities have been developed to serve the needs of the Whole Force, based on our many years of customer insight. We create award-winning social spaces, develop tasty globally-influenced menus, and recruit and train highly-skilled, passionate people to deliver best-in-class military dining.

From high-street style restaurants to casual coffee bars and freshly made takeaway items, we are fuelling the modern military across all types of site, we now require a Service Delivery Managerfor RAF Halton, Buckinghamshire to support the General Manager in the day-to-day operational running of the different departments and facilities across the site which encompass the sergeant’s, officer’s and junior rank’s Mess as well as the retail shop and cleaning force.

You will have a Level 3 in Food safety and proven experience in facilities management managing large sites and ideally have extensive experience from a catering background within hospitality.

Leading from the front, you will oversee the following:

• Health and safety/food safety (including risk assessments and allergen checks)
• Leadership
• Audits
• Stock control
• Staff mentoring and training

It is important to remember that the site may be a place of work to the successful candidate but to the soldiers based their it is the home so you will need to approach the role with both passion and empathy and boast outstanding interpersonal skills.

This role will be Monday to Friday, working a 5 out of 7 schedule and shift pattern to meet the demands of the business.

For full details please refer to the Job Description

Package Description

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training provided
• Health and wellbeing incentives
• Reward and Recognition schemes
• Flexible working considered
• Volunteering days
• Cycle to work scheme
• Life Assurance
• Free parking on site

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

All offers are subject to full security clearance checks

Ready to be part of something greater? Apply today!

Are you interested in joining VIA Greenwich?


The Role
This role will support the Service Manager in the leadership, coordination and delivery of excellent drug and alcohol services. You will need to work in partnership with stakeholders including service users, staff, and volunteers, to co-lead the development and maintenance of a high-quality service that meets the needs of the local population, ensuring adherence with all VIA policies, practice and principles. You will take designated lead areas of responsibility, supporting to deliver strategic, operational, and developmental goals and also deputise for the Service Manager.
The Deputy Service Manager role will support team leaders and clinical leads in the day-to-day management of the service, supporting staff and service users. You will have experience of line management of staff and good case management skills. You will be part of a high-performance team that is focused on outcomes and welcomes innovation.
We are seeking committed, organised and highly motivated candidates, with an in-depth knowledge and experience of the challenges affecting people with substance misuse and related health and wellbeing issues in the London Borough of Greenwich.



The Service
Launched in 2020, VIA Greenwich is a fully integrated substance misuse service, providing clinical and psychosocial interventions, operating from a main treatment hub in Woolwich. The team actively promotes recovery and works with individuals that are directly and indirectly affected by substance misuse, working with the local community to improve the health, wellbeing and functioning of Greenwich residents, irrespective of circumstance.


Location
The role is based at VIA Greenwich, but at times may involve travel to external meetings and satellites within the borough, and to other VIA locations as needed.



To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our Benefits Package

For an informal discussion about the position please contact Victoria McLaughlin – Service Manager victoria.mclaughlin@viaorg.uk

The closing date for applications is Saturday 19 October at midnight.

Proud member of the Disability Confident employer scheme

Operational Management Provide hands-on operational management to designated areas of the Directorate, ensuring the delivery of services in line with expected service standards. This may include but is not limited to inpatient, outpatient, staffing and performance target related issues. Be accountable through the Deputy General Manager for the monitoring and delivery of key quality, productivity and performance targets. This may include but is not limited to targets related to outpatients, RTT, cancer, finance, workforce, inpatients and discharges to facilitate patient flow in the hospital. On behalf of the Deputy/General Manager, work closely with the Service Directors and Clinical Directors to assure up-to-date job plans and EWTD compliant working patterns for junior doctors, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service. Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Divisional Nurses, with medical staff and with the Patient Advisors. Be responsible for effective communication systems within areas of management responsibility including regular team and departmental briefing. Undertake appropriate projects identified by the Deputy General Manager or General Manager. Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service Support the delivery of quality and Clinical Governance objectives and the delivery of CQUINs Lead on health and safety and risk reviews for designated areas of responsibility Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Lead Nurse, and medical staff and with the Patient Advisors. Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans Ensure that clinical template, procedure schedules and rotas deliver care at times that meet service capacity and patient needs Assist the Deputy /General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures. Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans. Delivery of safe, high quality patient care In partnership with Clinical Director, Lead Nurse, General Manager, the Service Manager will: Create an environment within the directorate that makes care, safety and patient satisfaction everyones first concern. There will be an emphasis on learning from the results of patient feedback and risk management systems to drive continuous service improvement and the reduction of risk. Ensure that high quality clinical services are delivered in line with the Trusts Quality Strategy and available financial resources. Be proactive and innovative in leading the development and implementation of the Directorate Patient/Parent Involvement strategy, ensuring there are mechanisms to seek feedback to help improve/develop services. The post-holder will listen and take action to address concerns identified through a range of tools including the annual patient survey, real time patient feedback systems, MPALs and formal complaints, providing regular feedback to patients, parents and staff on action taken with training and support for staff where appropriate. Staff Management Lines manage administrative staff and ensure all staff receives an annual appraisal and personal development plan. Take responsibility for the effective recruitment, selection and induction of appropriate staff within the Directorate including non-clinical and clinic posts as required, in accordance with the Trusts Recruitment and Selection Procedure and use of the relevant systems. Support the Service Directors in their management of medical staff for the Directorate. Support Service Directors to co-ordinate annual leave and study leave for all medical staff in order that safe cover is always maintained and agency expenditure is minimised. New deal compliance must be maintained at all times. Manage issues of performance, capability and conduct in line with Trust policy. Chair or otherwise contribute to disciplinary and other hearings as required, including those involving staff outside the portfolio. NB. Service Managers have disciplining powers up to and including final written warnings. Ensure close working relationships are maintained with the clinical professionals on all matters relating to patient care within the Directorate. Agree own annual objectives and own Personal Development Plan with the Deputy General Manager. Governance In partnership with Clinical Director, Lead Nurse, General Manager, the Service Manager will: Establish, maintain and oversee a system of internal control within the directorate that supports an integrated approach to governance. This will include responsibility for mitigating risks identified in the Assurance Framework, the Risk Register, the Incident Review Register, the annual directorate comprehensive risk assessment and any ad-hoc risk assessments. It will also include ensuring a comprehensive and robust mechanism across the Directorate for reporting on and learning from incidents and complaints that promotes a culture of openness and honesty The Service manager will be expected to lead the management of complaints and learning from complaints, SUIs and other incidents. The post-holder will ensure that appropriate action is taken to address issues of concern and prevent recurrence of similar events. The post-holder will be required to communicate sensitive and often contentious information to patients, families and staff, including chairing Local Resolution Meetings. PLEASE SEE JD/PS FOR FULL JOB DETAILS

The following are the core responsibilities of the PCN manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: PCN DES/Contractual Requirements a. To work closely with the relevant teams and practices to support network implementation and standardisation of agreed service change, contracts, policies, pathways and quality improvement whilst acting as the point of contact for PMs with regard to delivery of a PCN project/scheme b. To co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCN c. To monitor and check the accuracy of the any submissions for enhanced services and contractual requirements on behalf of the PCN and to ensure that all claims are submitted in good time and payment made and received d. To support delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives e. To work as part of a multi-disciplinary team and to provide day-to-day managerial supervision to the PCN by leading and supporting quality improvement and performance f. To collate feedback/analysis data on behalf of the PCN to report to the ICB Staff Management/Human Resources g. To support recruitment, induction and training of new PCN staff and to ensure that all have the appropriate qualifications, registrations, training, accreditation and requisite skills to undertake the duties required of them at each practice h. For PCN shared staff, ensure all HR records are complete and in date, for example DBS checks, covid passes, business cover on driving licenses etc. i. To help staff within the PCN to understand and support the delivery of its strategic objectives and outcomes framework Finance j. To monitor expenditure, plan and monitor income and cash flow to ensure that income is maximised and that funds are available as required and practice allocation of resources if fair and equitable k. To ensure financial risks are recognised and appropriate action taken l. To present financial plans, strategic goals and any monitoring information and reports to the PCN on an as required basis Strategy m. To provide management oversight at board/strategic meetings n. To work with the PCN clinical directors and constituent practices for strategic and operational planning processes to support the PCNs objectives o. To establish a business development plan p. To create a business continuity plan Projects q. To liaise and work with different practices on an ad-hoc project basis r. To be accountable for all projects and to ensure patient safety and quality of care is always considered and establish necessary monitoring and tracking processes s. To develop and run administrative systems for PCN collaboration projects t. To contribute to public health campaigns (e.g. flu/covid clinics) through advice or direct care Regulatory u. To ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional standards from GMC/BMA and LMC guidance v. To review any latest guidance and to liaise with both PCN staff and PM to ensure that all are aware of and conform to NHS E, NICE, CQC requirements w. To manage risks and issues with supporting outcomes. These are to be reported to the PCN clinical director x. To contribute to and embrace the spectrum of clinical governance Complaints y. To assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required Other z. To develop yourself and the role through participation in training and service redesign activities. aa. To undertake all mandatory training and induction programmes bb. To attend a formal appraisal with the Clinical Directors at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Other Requirements In addition to the primary responsibilities, the PCN manager may be requested to: a. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner b. Duties may vary from time to time without changing the general character of the post or the level of responsibility.