Total 1,398 Senior Executive hr manager job vacancies in Malaysia

工作亮點

• 盡快開始
• 不斷壯大壯大的團隊

職位描述

職責：

• 開發和增加新帳戶
• 解決客戶的詢問。
• 進行室內和室外銷售。
• 為客戶監控和安排發貨並處理他們的反饋
• 與客戶建立並維持良好的業務關係
• 準備報價並跟進詢問
• 提交銷售報告
• 電話行銷與聯合通話前景

工作要求：

• 有上進心，能夠獨立工作。
• 最好有貨運代理經驗的候選人
• 良好的不同語言溝通能力。
• 願意出差。

** 將提供培訓**

請按照時間順序更新您的履歷，包括您現在或最近的雇主、離職原因、當前或最近領取的工資、期望工資、個人資料和學術資訊。

津貼和福利

• 佣金及增量
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 開放文化
• 醫療的

Responsibilities:

• Entering order into system, arrangement of transportation meeting customer's required date, preparation of all the delivery documents and invoices.
• To provide support to the sales team including proper documentation and keeping proper record of activities.
• Handling shipment matters including shipping documents.
• Coordinating with warehouse on stocks inventory, customers’ orders and etc.
• Procurement.
• Other ad-hoc operations activities.

Requirements:

• Candidates possess at least a Diploma with at least 2 years’ working experience of relevant experience (for Assistant Manager / Senior Executive level). Fresh graduates are also encouraged to apply (for Executive level)
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Proficient in written and spoken Malay, English.
• Proactive, independent, meticulous and possess initiatives
• Ability to multi-task and a team player.
• Proficient in Microsoft Office applications.
• 2 Full-time positions

Perks & Benefits

• Personal leave.
• Performance based Bonus.
• Personal development opportunities.

Responsibilities 

• Assist with on-site management to ensure project success
• Ensure project plan is moving forward to meet anticipated deadlines
• Responsible for RFI and submittal process
• Processes owner billings and project related accounting issues
• Attend site meetings, follow up and solve project issues
• Additional responsibilities may be given to you as and when it is deemed necessary

Qualifications

• Bachelor's degree in Mechanical/Electrical/Electronics/Civil/Industrial Engineering or its equivalents.
• Experienced aircon/HVAC project engineers/assistant managers/managers are encouraged to apply.
• Strong experience in AutoCad and Microsoft Office Suite.
• Familiarity with rules, regulations, best practices and performance standards.
• Able to join with short notice
• Able to travel extensively and are able to stay on the job site (Johor).

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Paid training and development

Job Purpose

Ensure that Accounts Payable and GL accounting processes are in line with established accounting systems, policies andprocedures, conforms to International Financial Reporting Standards (IFRS) and in full compliance with Malaysian Financial Reporting Standards (MFRS).

Active involvement in the timely delivery of company financial reports, implementation of established internal cost control and helps ensure protection of the assets of the business.

Key Responsibilities

• Consolidation of company accounts e g. checking and reconciliation of prior period figures to be carried forward
• Maintaining reports and details of general ledger accounts
• Maintaining and supervising Purchasing/Inventory Control System (AIS and Inventory Master).
• Troubleshooting and liaising with respective personnel for outstanding issues or problems
• Assisting in all general ledger tasks, including but not limited to intercompany transactions and accruals.
• Proper journal, account reconciliation, maintenance and consistent updating of all accounting schedules.
• Maintaining proper control on company assets
• Preparation of construction account, liaising with project personnel and contractor, updates on supplier WIP reports.
• Assist in budgetary and reporting process
• Timely and accurate posting of invoices in the system
• Regular and consistent liaison and coordination with other departments on the thorough checking and verification of vendor invoices, particular to non-inventory items and contractual services
• Verify and reconcile vendor statements, trace missing invoices and payments and communicate in writing with vendors for any discrepancies.
• Assist in working with external financial auditors, tax agents, insurance representatives and consultants, bank officers and other local government agency representatives to ensure compliance to regulatory requirements.
• Work closely within accounting, and other departments, i.e. procurement, warehousing and other commercial department, to ensure that an overall cohesive team co-operation is maintained
• Maintain well documented and easily auditable records for all accounts maintained, including but not limited to invoices, POs, GRNs, COFA and vendor statement of accounts (SOA)
• Respond to inquiries from vendors and employees, on the first instance and ensure that proper resolution is arrived, else elevating the concern to the HQ and Site Financial Controller

Perks & Benefits

• Employee equity
• Accomodation
• Transportation
• Casual dress code
• GHS / GTL insurance
• Meal allowance
• Panel clinic

Key Responsibilities will include, but not limited to;

• Positive safety and work attitude is essential.
• Set and clearly communicate targets and expectations aligned with site and business objectives.
• Accountabilities for the role include all mine engineering, mine geology, survey and technical services.
• Maintain mine plans, including daily plans, weekly plans, monthly forecasts, yearly budget plans, and LOM plans.
• Routine operational reports will be required, including but not limited to daily, weekly, monthly, mine reconciliation reports, reserve block model/grade reports.
• Preparation of mine designs (pit designs, waste dump designs, access roads, stockpile designs, drainage designs. etc.) and blast designs using the Surpac software.
• Manage day to day relationship with and provide guidance to Mine Operations team.
• Day to day mining contractor management.
• Communication with geologists and other professionals and site management.
• Contractor claim review/validation/verification and management.
• Pit optimization using Whittle.
• Mine cost analysis and alternative project evaluations.

Key qualifications and experience required include the following;

• A tertiary qualification in Mine Engineering
• More than 5 years of mine operations experience in the resources industry
• Excellent communication, organisational and problem-solving skills.
• Strong understanding of Safety Management and a positive approach to implementing and execution of Management Systems.
• Knowledge of Surpac Software and the use of Whittle highly desirable.
• Competent user of Mircosoft Office Products especially Excel, Work and PowerPoint and Access database.

Perks & Benefits

• Employee equity
• Accomodation
• Transportation
• Casual dress code
• GHS / GTL insurance
• Meal allowance
• Panel clinic

Key Responsibilities will include, but not limited to;

• Positive safety and work attitude is essential.
• Set and clearly communicate targets and expectations aligned with site and business objectives.
• Accountabilities for the role include all mine engineering, mine geology, survey and technical services.
• Maintain mine plans, including daily plans, weekly plans, monthly forecasts, yearly budget plans, and LOM plans.
• Routine operational reports will be required, including but not limited to daily, weekly, monthly, mine reconciliation reports, reserve block model/grade reports.
• Preparation of mine designs (pit designs, waste dump designs, access roads, stockpile designs, drainage designs. etc.) and blast designs using the Surpac software.
• Manage day to day relationship with and provide guidance to Mine Operations team.
• Day to day mining contractor management.
• Communication with geologists and other professionals and site management.
• Contractor claim review/validation/verification and management.
• Pit optimization using Whittle.
• Mine cost analysis and alternative project evaluations.

Key qualifications and experience required include the following;

• A tertiary qualification in Mine Engineering
• More than 5 years of mine operations experience in the resources industry
• Excellent communication, organisational and problem-solving skills.
• Strong understanding of Safety Management and a positive approach to implementing and execution of Management Systems.
• Knowledge of Surpac Software and the use of Whittle highly desirable.
• Competent user of Mircosoft Office Products especially Excel, Work and PowerPoint and Access database.

Perks & Benefits

• Employee equity
• Accomodation
• Transportation
• Casual dress code
• GHS / GTL insurance
• Meal allowance
• Panel clinic

Job Purpose

Ensure that Accounts Payable and GL accounting processes are in line with established accounting systems, policies andprocedures, conforms to International Financial Reporting Standards (IFRS) and in full compliance with Malaysian Financial Reporting Standards (MFRS).

Active involvement in the timely delivery of company financial reports, implementation of established internal costcontrol and helps ensure protection of the assets of the business.

Key Responsibilities

• Consolidation of company accounts e g. checking and reconciliation of prior period figures to be carried forward
• Maintaining reports and details of general ledger accounts
• Maintaining and supervising Purchasing/Inventory Control System (AIS and Inventory Master).
• Troubleshooting and liaising with respective personnel for outstanding issues or problems
• Assisting in all general ledger tasks, including but not limited to intercompany transactions and accruals.
• Proper journal, account reconciliation, maintenance and consistent updating of all accounting schedules.
• Maintaining proper control on company assets
• Preparation of construction account, liaising with project personnel and contractor, updates on supplier WIP reports.
• Assist in budgetary and reporting process
• Timely and accurate posting of  invoices in the system
• Regular and consistent liaison and coordination with other departments on the thorough checking and verification of vendor invoices, particular to non-inventory items and contractual services
• Verify and reconcile vendor statements, trace missing invoices and payments and communicate in writing with vendors for any discrepancies.
• Assist in working with external financial auditors, tax agents, insurance representatives and consultants, bank officers and other local government agency representatives to ensure compliance to regulatory requirements.
• Work closely within accounting, and other departments, i.e. procurement, warehousing and other commercial department, to ensure  that an overall cohesive team co-operation is maintained
• Maintain well documented and easily auditable records for all accounts maintained, including but not limited to invoices, POs, GRNs, COFA and vendor statement of accounts (SOA)
• Respond to inquiries from vendors and employees, on the first instance and ensure that proper resolution is arrived, else elevating the concern to the HQ and Site Financial Controller

Perks & Benefits

• Employee equity
• Accomodation
• Transportation
• Casual dress code
• GHS / GTL insurance
• Meal allowance
• Panel clinic

Responsibilities:

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers' individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions.
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts).
• Suggest actions to improve sales performance and identify opportunities for growth.
   

Requirements: 

• Proven work experience as a Sales Account Manager or Sales Account Executive.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Knowledge of CRM software and MS Office (MS Excel in particular).
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Possess at least a Bachelor's Degree in Business Administration, Marketing or relevant field.
• Fluency in English, Mandarin and Bahasa Malaysia (written & spoken)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Job Responsibilities

• Oversee and manage full spectrum of Human Resources functions including but not limited to Recruitment & Selection, Payroll Processing (HR2000 / I-payroll), Compensation & Benefit, Training and Development, Employee Relation and Disciplinary issue handling.
• Develop and implement HR SOPs, strategies, policies and practices to ensure proper compliance to Company Rules and Regulations, control or coordinate job accountabilities and result.
• Assist in refining & execute employee standards, procedures, using and improving or streamlined HR existing system & processes.
• Ensure compliance of the legal requirement affecting human resource function. (Eg: Employment Act amendment, Industrial Relation Act, Government Statutory requirement)
• Analyze trends in compensation and benefits based on market research and pay surveys in the same industry in order to implement/suggest a compensation strategy for all employees for better attraction and retention;
• Managing monthly turnover (New Join, Resignation, Transfer, Promotion and confirmation) matter.
• Investigate employee disciplinary issues and grievances and bring them to resolution, execute due inquiry (DI) when required.
• Managing the annual performance management process, including conduct performance, bonus and salary review proposal.
• Work closely and report to Managing Director and Chief Executive Officer to understand their needs or support needed regards to HR matters.
• Manage foreign worker matter and actively liaise with Foreign Worker Agency on recruitment, renewal and withdrawal matter.
• Provide HR related report as and when request by the management.
• Provide support and guidance to Outlet Manager in handling employee welfare and other HR related matter.
• Participate in internal and external audits checks on data changes to ensure the accuracy and proper maintenance of documents.
• Liaise with JTK, EPF, SOCSO, EIS, LHDN, HRDF Department.
• To handle any ad-hoc task as assigned by management from time to time.

Job Specification

• Bachelor's degree/Diploma in Human Resources, Business Administration, or a related field.
• Proven experience as a Senior HR Executive or in a similar HR leadership role .
• At least 3 year(s) of relevant HR Generalist experience in Retails or Food and Beverages industry will be added advantage.
• Proficiency both written and verbal in English and Malay.
• Proficiency in Mandarin will be a plus.
• Good in Time Management, Organizing, Communication and Problem Solving skills.
• Resourceful, team player, positive, people-oriented and with attention to details.
• Sound user knowledge to HR2000 and I-payroll system.
• Ability to work dynamic and rapidly changing environment.
• Good in Self-monitoring and able to work in macro management environment.
• Proficient in MS Office & Outlook

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Flexible working hours
• Free snacks / Happy hours
• Personal leave

Job Highlights

The Finance & Administration Manager provides “hands on” leadership and direction to our small but dedicated team in the Finance, Procurement, HR & QS Departments for Syfon Systems Asia. This includes ensuring timely and accurate reporting, reliable project reporting, sound budgeting and forecasting and ensuring appropriate disciplines and controls are in place.

The Finance & Administration Manager has key input into the financial strategies of Syfon Systems Asia including funding, structure, cash flow management and capital allocations, and supports the EVZ CFO in understanding the company’s financial position on a timely basis. The role will also work closely with the Group Finance Manager of Building Products Division to deliver monthly consolidated reporting and deliver system and procedural improvements both in general accounting and operations.

Syfon Systems Asia currently includes registered entities in each of Syfon Malaysia, Syfon Singapore and Syfon Vietnam but additional entities may be added to the role over time. 

The Finance & Administration Manager – Syfon Systems Asia role is based in Shah Alam (Kota Kemuning), Malaysia.

Qualifications/Experience :

• CPA or equivalent with 10 years’ experience in a similar role.

• Experience in developing teams and leading professional staff.

• Experience in project/job cost accounting, Work in Progress (WIP) and reporting.

• Excellent communication skills are required.

• Ability to work independently.

• Ability to meet deadlines.

Reports To:

Reports directly to the Group Finance Manager of Building Products Division (GFM), and works closely with the Chief Financial Officer (CFO) of EVZ Group, the Director of Business Development - Syfon Systems Asia, the Executive General Manager (EGM) – Building Products Division

Directly Supervises:

Finance & Administration Team (including Finance, Accounting, Accounts Payable & Receivable, Payroll, Administration and Procurement & QS).

Key Interactions:

Internal:

• All Syfon Systems Asia personnel.

• All EVZ Limited personnel.

External:

• Malaysia Inland Revenue

• Banking and financial institutions.

• Relationships with Clients, suppliers and creditors.

• Insurers and importers.

• Auditors.

POSITION ACCOUNTABILITIES

1. KEY RESPONSIBILITIES 

1.1. Ensures compliance of all accounting, taxation and statutory   obligations. 

1.2. Responsibility for the management of cash flow for Syfon Systems Asia and ensures effective management of this on a day-to-day basis. 

1.3. Establishes budgets and the budget review process to measure actual against budgeted performance. 

1.4. Prepares timely and reliable forecasts of expected performance and cash flows.

1.5. Ensures projects are accurately accounted for and project performance reported on a timely basis to the business and EVZ.

1.6. Improves business performance through the close integration of financial and operational functions. 

1.7. Works closely with the GFM & CFO to deliver accurate and timely consolidated reporting for EVZ Corporate.

1.8. Works with the GFM & CFO to continuously improve financial and procedural processes and systems.

2. GENERAL FUNCTIONS AND TASKS

2.1. Directs the accounting function of Syfon Systems Asia and submits monthly and periodic reports on a timely basis to the GFM & CFO of EVZ which accurately reflect profit performance, cash balances, financial position, profit forecasts and cash flow forecasts.

2.2. Participates in the development of Syfon Systems Asia’s specific accounting policies and procedures and assists the GFM & CFO in the improvement and administration of approved EVZ Group accounting procedures. 

2.3. Holds authority as a co-signatory for EFT payments.

2.4. Controls the maintenance of general ledger, work in progress, fixed asset register, banking, debtor control, creditor control. 

2.5. Co-operates with external auditors, both local and in Australia, to audit financial statements. 

2.6. Assists in the preparation of financial data for submission to internal and external parties as required. 

2.7. Takes responsibility for the management of cash flow for Syfon Systems Asia and ensures effective management of this on a day-to-day basis, inclusive of debtor collections. 

2.8. Initiates and implements plans to make maximum use of financial resources in meeting operating objectives. 

2.9. Is involved with investment policy and distribution of earnings, sources and uses of capital, evaluation of capital projects, and protection of capital and safeguarding of assets by reduction of risks. 

2.10. Reviews inter-company loans regularly and ensures accurate reconciliations of all General Ledger accounts on a monthly basis.

3. TAXATION 

3.1. Ensures compliance with all accounting, taxation and statutory obligations. 

3.2. Communicates with Malaysia Inland Revenue regarding taxation and auditing. 

3.3. Takes responsibility for the lodgment of all statutory returns and payments. Ensures all tax returns are lodged and paid by the due date.

3.4. Reconciles the balance sheet monthly and authorises and reviews this to ensure statutory compliance for Syfon Systems Asia’s accounts. 

3.5. Provides taxation advice to management as required. 

4. BUDGETING (includes Profit and Cash)

4.1. Assists with driving the annual budget process. 

4.2. Ensures ownership and understanding of budgets.

4.3. Implements a process to regularly review actual performance against budget. 

4.4. Ensures regular review of forecasts to enable the business to properly assess future performance and ensure proper decision-making.

5. INSURANCE AND FINANCING 

5.1. Assists in the development and implementation of standards, guidelines, policies and procedures relevant to the management and maintenance of Syfon Systems Asia’s plant and equipment assets and insurable risks.

6. REPORTING 

6.1. Ensures the timely development and preparation of financial and accounting information for the businesses management team and the EVZ Board on a weekly, monthly or ad-hoc basis. 

6.2. Interprets the statistical and accounting information to appraise operating results in terms of cost, budget, efficiency of operations, trends and increased profit possibilities. 

6.3. Prepares statistics for periodic and yearly financial statements, including the preparation of charts and graphs showing progress and results. 

6.4. Prepares and evaluates capital expenditure projects and long-range financial plans and forecasts and makes recommendations accordingly. 

6.5. Ensures consolidation of regular reports, budgets and forecasts for submission to management. 

6.6. Prepares all schedules for financial reporting in accordance with statutory requirements and the needs of management. 

6.7. Provides reports to management as needed.

7. TEAM WORK AND SUPERVISION 

7.1. Ensures that the EVZ Group’s vision and values are instilled in all team members and the management of employees is conducted in a manner which is consistent with these values. 

7.2. Provides effective leadership in the implementation of KPIs and departmental goals through effective communication. 

7.3. Possesses a sound understanding of the roles, competencies, accountabilities required for positions and employees working under direct control.

8. STATEMENT OF PERSONAL COMMITMENT AND RESPONSIBILITY 

8.1. Works in accordance with EVZ Group and Syfon Systems Asia’s Statement of Personal Commitment and Responsibility.

9. COMMUNICATION 

9.1. Ensures communication within Syfon Systems Asia is professional and consistent with its values. 

9.2. Ensures communication is directed through the appropriate channels. 

9.3. Ensures the strictest confidentiality in relation to EVZ Group and personal information processed both on and off site.

10. BEHAVIOUR 

10.1. Ensures that behavior is consistent with:

10.1.1. EVZ Group’s Business Code of Conduct and Code of Ethics.

10.1.2. A total commitment to Safety.

10.1.3. Taking responsibility and creating opportunity.

10.1.4. Acting with honesty, integrity and respect.

10.1.5. Ensures quality. 

10.2. Ensures confidentiality in relation to Syfon Systems Asia, the EVZ Group and personal information. 

10.3. Arrives to work punctually and in a fit state to undertake duties.

11. POLICIES, PROCEDURES AND STANDARDS 

11.1. Follows all EVZ Group Policies, Procedures and Standards.

12. CONTINUOUS IMPROVEMENT, TRAINING AND DEVELOPMENT 

12.1. Undertakes required training and assessments at a satisfactory standard. 

12.2. Commits to attaining skills and further qualifications to increase competencies and capabilities. 

12.3. Takes a hands-on approach in identifying and implementing improved methods to complete tasks and ensures these are in line with Syfon Systems Asia’s core vision and business objectives.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Sespro Malaysia is hiring a full-time Sales Assistant Manager/Manager role for the
interior construction field of work located in Kuala Lumpur. The Sales Assistant
Manager/Manager will excel at networking and closing new opportunities. By using a
consultative approach to selling, this person will use their expertise to identify and
qualify leads, leading to sales opportunities with both new and existing customers.

Responsibilities

• Successfully create business from new and existing customer accounts
• Manage negotiations with QS and Procurement
• Build and establish long term relationships with customer
• Identifying emerging markets to find new sales opportunities
• Preparing sales budgets and projections and approving expenditures
• Tracking and analysing sales statistics based on key quantitative metrics
• Handling and resolving customer complaints regarding a product or service
• Overseeing and directing performance of the sales team
• Able to present in front of a crowd and a friendly demeanour
• Basic knowledge in Excel
• AutoCAD knowledge is an added value
• Meet and exceed sales targets

Qualifications

1. Min 3 years and above in the Interior Construction industry; with glazing
   partition knowledge is an added value
2. SPM or tertiary level of education
3. Proficient in English, Mandarin/Cantonese speaking and writing
4. Strong written and verbal communication skills

Perks & Benefits

Open culture
Personal development opportunities

Job Description:

We are seeking skilled and experienced QA Analysts to join our dynamic team in the field of banking software development. As a Quality Assurance (QA) professional, you will play a crucial role in ensuring the quality and reliability of our software solutions.

Duties & Responsibilities

• Collaborate with cross-functional teams to understand project requirements.
• Proactively prepare comprehensive test cases based on project specifications.
• Anticipate testing requirements and contribute to the early development of test scenarios.
• Designing & executing test plan, test scripts/test scenarios; and capturing test results, test status reporting
• Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
• Coordinating with testers from the client’s side in their effort to test & validate the new application & function
• Handling issues arising from internal & external quality assurance activities
• Participate in other roles and work as and when required or assigned by the Immediate Superior

Qualifications:

• Must possess at least a Professional Certificate/ Advance Diploma/ Bachelor's degree in Computer Science or Business-related qualification.
• Assistant Manager/Manager level: At least 8 years of working experience in the software engineering industry and 3-5 years of working experience in the banking IT solutions field are required for this position.
• Senior level: At least 5 years of working experience in the software engineering industry and 2 years of working experience in the banking IT solutions field are required for this position.
• Expertise in database testing in SQL and Java environments including designing and manipulating test data, validating stored procs, jobs, triggers and replication.
• Moderate to advanced skill in MS Word, Excel, PowerPoint, Visio, and Paint, is preferred (knowledge in MS Project & Adobe Photoshop would be an advantage)
• Experience in tools such as Jira, Jmeter, Postmen, etc.
• Language proficiency in both English and Mandarin is a MUST for the position as this position requires the candidate to communicate with software developers in China daily.
• This role requires the willingness to travel to other countries for projects.

You may also send your CV to sukpei.lee@sunline-i.com or reach out to us at +603-2276 2929/ 3939.

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

Position: Customer Service Cum Vendor Control (Assistant Manager)

Reporting to: Marketing Senior Manager

Responsibilities:

• Oversee daily customer service operations and ensure adherence to service standards.
• Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.
• Monitor customer service metrics and prepare reports on performance.
• Manage relationships with vendors, ensuring compliance with contractual terms and performance standards.
• Negotiate contracts and agreements with vendors to secure favorable terms.
• Supervise and mentor customer service and vendor control staff.
• Conduct training sessions to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.
• Identify and implement improvements in customer service and vendor management processes.
• Develop and update policies and procedures to enhance efficiency and effectiveness.
• Collaborate with other departments to streamline operations and resolve issues.
• Maintain accurate records of customer interactions, vendor agreements, and performance data.
• Prepare detailed reports on customer service and vendor control activities.
• Analyze data to identify trends and provide actionable insights.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Address non-compliance issues and implement corrective actions
• To carry out any other duties and ad-hoc assignments, as ad when required

Job Requirements / Minimum Requirements:

• Bachelor’s degree in business administration, supply chain management, communications, or a related field.
• Extensive experience in customer service and vendor management roles.
• Proven track record of handling complex customer and vendor issues.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proficiency in using customer relationship management (CRM) software and vendor management systems.
• Familiarity with online customer service tools and platforms.
• Strong customer and vendor orientation.
• Ability to work independently and as part of a team.
• Commitment to maintaining high levels of customer and vendor satisfaction.

Perks & Benefits

• Casual dress code
• Regular team activities
• Personal leave
• Personal development opportunities

Job Description:

• Responsible in resolving customer’s dispute, handling Financial Mediation Bureau cases due to appeal by customers, calling and replacing compromised cards, and transactions monitoring (post verification). 
• Ensure proper documentations are to support the disputed transactions. 
• Perform retrieval request of the CCTV (if any) & conversation for investigations. 
• Timely retrieval of key information for desk investigation. 
• Timely reporting of the fraudulent transactions to MasterCard SAFE, Visa Fraud Reporting (FRS), and Bank Negara Malaysia (BNM) E-FIDS. 
• Preparation of documents for Financial Mediation Bureau (FMB) cases. 
• To maximize recoveries for all disputed cases via chargeback, compliance, and customer challenge process. 
• To prepare all the reported fraud cases for write-off. 
• To resolve disputes and customer’s complaint within the stipulated TAT. 
• To verify transactions with cardholder for post-verification on uncountable cases.
• To contact cardholder and initiate card blocking and replacement for Card Compromised Accounts (CAN). 
• To conduct periodic review on process flow and update the operation manual (where necessary). 
• Process reengineering/automation to reduce redundancy whilst improving productivity and efficiency. 
• To maintain proper records and audit trails for all work-related matters, sources documents, manuals, and intellectual assets of the Company, in not to place the Company in any compromising situation.
• To ensure operational processes are in compliant with the card brands & regulatory guidelines.
• To carry out any other duties as assigned and directed by the Management. 

Job Requirements: 

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum five (5) years’ experience in issuing fraud and dispute management.
• Handle appeal cases with Financial Mediation Bureau. 
• Proactive, willing to work long hours, motivated and energetic.
• Excellent team player, results-oriented and able to communicate effectively at all levels.
• Good communication skills in English and Bahasa Malaysia.
• High integrity and promote mutual self-respect.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Summary :

The Corporate Sales Executive is responsible for developing and maintaining strong professional relationships with clients, understanding their business needs, and proposing solutions that meet these needs. This role typically involves negotiating contracts, managing client accounts, and achieving sales targets.

Key Responsibilities :

• Identify potential business clients through networking, cold calling, and industry research. Develop strategies to engage and secure new accounts.
  
  
• Maintain and enhance relationships with existing clients. Ensure that clients are satisfied with the company’s products or services, address any issues, and encourage repeat business and referrals.
  
  
• Prepare and deliver presentations to clients and prospects, highlighting the benefits of the company’s products or services tailored to their specific business needs.
  
  
• Negotiate terms and conditions of sales contracts and close agreements to maximize profits.
  
  
• Conduct market research to identify selling possibilities and evaluate customer needs. Stay updated on industry and market trends that can affect sales.
  
  
• Develop effective sales strategies and plans to achieve sales targets, aligning with the company's overall business goals.
  
  
• Generate and submit sales reports and track sales performance against targets. Provide management with insights and feedback gained from client interactions.
  
  
• Work closely with other departments, including marketing and customer support, to improve overall customer experience and satisfaction.

Skills and Qualifications :

• Proficient in building and maintaining professional relationships.
  
  
• Able to convey information effectively in both one-on-one and group presentation situations.
  
  
• Skilled in securing profitable agreements and tactfully handling objections.
  
  
• Able to develop strategic sales plans based on company goals and market trends.
  
  
• Competent in analyzing data and sales statistics to inform approaches and report to upper management.
  
  
• Comfortable using CRM software and other sales applications.
  
  
• A bachelor’s degree in Business Administration, Marketing, Economics, or a related field is often required.

Experience :

Experience in sales, especially B2B sales, is highly desirable. Previous roles in a specific industry may also be beneficial depending on the sector the company operates in.

Perks & Benefits

• Personal leave
• Personal development opportunities