Total 65 assistant hr manager job vacancies in Customer Service category in Graha Kud Jl. Warung Buncit Raya No.18-20 Pejaten Barat Pasar Minggu

Operational Support Manager (Soft FM)
Sodexo believes that Government agencies should be places that create an environment of respect. They should be well run and efficient, encouraging productivity. They should support employee wellness and help build communities and it is this vision that has contributed to our continued growth and success.
To support the HMRC contract we are seeking an Operational Support Manager to provide a broad range of operational, strategic and administrational support.
We are looking for someone confident in their ability to handle responsibility and decision-making that is able to demonstrate a track record managing a variety of soft-FM services.
Your varied accountabilities will range from ad hoc support of operational management of sites to diary management, travel arrangements and taking minutes at confidential high level strategic meetings to supporting the team in the delivery of efficient and effective contract management, Health and Safety (H&S) and Environmental compliance of our buildings.
The successful candidate will be comfortable not just ‘leading’ a team but also mentoring, developing and engaging the central contract admin team.
We require someone with high standards and the ability to conduct themselves with integrity at all times in line with the expectation of the client that will take the time to understand the business strategies and goals and support the company’s values and strategic objectives.
Championing solutions and supporting the team in the delivery of efficient and effective contract management, Health and Safety (H&S) and Environmental compliance of our buildings. Working to be the conduit between teams to ensure gaps are identified and bridged where possible.
You will have the flexibility to manage your own diary and the ability to work under a hybrid model encompassing some home days but will be expected on occasion to travel to other sites and overnight stays as needed.
For full details please see the job description
Package DescriptionWorking with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training and full protective uniform supplied
• Health and wellbeing incentives
• Reward and Recognition schemes
• Flexible working considered
• Volunteering days
• Cycle to work scheme
• Life Assurance
• Free parking on site

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
All offers are subject to full security clearance checks
Ready to be part of something greater? Apply today!

IT Helpdesk - Surabaya - PT Masuya Distra Sentosa

• Menginstall/mengkonfigurasi PC, printer, CCTV, software, system, jaringan. 

• Memantau dan memelihara system dan jaringan PC / CCTV. 

• Memeriksa, memperbaiki perangkat yang bermasalah dan mengganti perangkat kalau perlu. 

• Menanggapi masalah / permintaan support secara tepat waktu. 

• Memberikan support ke seluruh cabang Masuya (MDS), secara langsung, telepon, atau remote. 

• Menyiapkan akun ke system untuk pengguna baru. 

• Memiliki semangat, ketertarikan dan pengetahuan di jaringan, CCTV dan Mikrotik. 

• Bisa berkomunikasi dan bekerja sama dengan baik dalam team.

Call Center - Semarang - PT Asia Outsourcing Services

• Memberikan informasi, menerima & menangani keluhan customer yang menghubungi ke layanan Contact Center Perusahaan (Channel Inbound)

Montclares International Ltd is a premier luxury chauffeuring service provider in the UK. With over fifteen years of experience in the industry, our team's commitment to professionalism, comfort, and style is unmatched. We provide tailored executive chauffeur services for both business and leisure travel, ensuring all journeys are enjoyable and stress-free.
We're currently seeking a dedicated and proactive Customer Service Manager to ensure the continuation of our exceptional customer experiences and help drive our reputation for superior service even further.

Responsibilities:
• Oversee and manage our customer service operations, ensuring high-quality service at all times.
• Develop and implement customer service policies and procedures.
• Manage a team of customer service staff, offering guidance and support.
• Handle complex and escalated customer service issues.
• Analyze customer service data to drive improvement in customer satisfaction.
• Liaise with company management to support and implement growth strategies.
• Coordinate and manage customer service projects and initiatives.
• Train and mentor new customer service agents.


Requirements:
• Proven one year of experience as a Customer Service Manager or similar role.
• Proficiency in English language.
• Exceptional ability in managing and leading people.
• Ability to understand and analyze customer service data.
• Excellent interpersonal and communication skills.
• Proficient in customer service software, databases, and CRM systems.

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
• Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
• Interact with internal departments and external clients to resolve issues and concerns
• Monitor “In process,” work to meet business and quality standards
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
• Support and expansive array of products and services and serve as the team subject matter expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
• Proficient computer skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Any graduate with 12+3 years of formal education

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
• Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
• Interact with internal departments and external clients to resolve issues and concerns
• Monitor “In process,” work to meet business and quality standards
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
• Support and expansive array of products and services and serve as the team subject matter expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
• Proficient computer skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Any graduate with 12+3 years of formal education

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

As a Financial Center Manager, you will:

• Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.
• Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive, ongoing support.
• Lead by example by consistently using the consultative sales process to proactively identify the financial needs of current and prospective customers, as well as recommend the appropriate solutions to meet those needs.
• Source, develop, coach and lead a team that reinforces our Core Values and business strategies.
• Participate in activities that benefit the communities we serve.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
• Enjoy a well-rewarded career with a company that helps you do your best work each day, provides the tools you need to succeed, and fosters a culture of engagement and support.
• Serve as part of a team focused on improving lives and communities.
• Drive the growth of the small business book of business for the Financial Center.

GENERAL FUNCTION: The Financial Center Manager (FCM) is responsible for leading and coaching a team that drives consistent operating rhythms and execution of customer onboarding and ongoing relationship management. Works to actively strengthenthefinancial center's book of business while providing an exceptional customer experience. Provides direction and oversight to the sales and service support, daily operations, and staffing needs, etc. to ensure high level of quality. Each financialcenteris tiered based on factors such as the number of households, revenue and opportunity. The FCM is accountable for the sustainment and growth of the business. The FCM will promote business growth through the development of deposits, assets,fee-basedservices and the development and retention of new and existing consumer and business customers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Deepen Consumer and Small Business customer relationships by providing a memorable customer experience
• Demonstrate and maintain a working knowledge about Fifth Third's products, services, processes, and internal resources to stay informed, guide and lead the team
• Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of the current or prospective customers and recommend the appropriate solutions to meet those needs
• Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support
• Responsible for sourcing, developing, coaching and leading a team that reinforces our Core Values and business strategies
• Cultivate a One Bank culture that proactively collaborates with business partners
• Participate in activities that benefit the communities we serve
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee
• Additional duties as assigned

SUPERVISORY RESPONSIBILITIES: Provides employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree or three (3) or more years of leadership experience in a sales environment
• Previous management experienced required
• Experience in financial industry and managing a P&L preferred
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Ability to successfully execute and coach sales activities
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration requiredforemployment in this position

WORKING CONDITIONS:

• Normal office environment.
• Extended viewing of computer screens.
• Periodic travel within the Bancorp footprint to attend meetings and/or training.

#LI-KF1

Financial Center Manager III

LOCATION -- Loveland, Ohio 45140

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
• Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
• Interact with internal departments and external clients to resolve issues and concerns
• Monitor “In process,” work to meet business and quality standards
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
• Support and expansive array of products and services and serve as the team subject matter expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
• Proficient computer skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-------------------------------------------------

Job Family Group:

Operations - Core

-------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.

Responsibilities:

• Provide technical oversight across systems and applications, including escalations and resolutions
• Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Communicate interdependencies in and outside of the department as well as across products and projects
• Verify adherence to control/risk standards and processes
• Lead, evaluate, provide resources and drive a team towards realistic goals
• Demonstrate a comprehensive knowledge of how areas of Technology Infrastructure contribute to achieving business goals
• Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the Technology Infrastructure area; influence for resource planning
• Influences others through communication and diplomacy skills; may negotiate with external parties
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience in a Technology Infrastructure role with people management experience
• Experience in selected infrastructure technologies (application hosting and/or end user services)
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience
• Experience in a Financial Services or large complex and/or global environment preferred
• Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
• Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El Gerente de Infraestructura es un rol de nivel intermedio, responsable de ayudar con estrategias de administración de personal técnico del command center.

Responsabilidades:

• Proporcionar supervisión técnica en todos los sistemas y aplicaciones, incluidas escalaciones y resoluciones.
• Comunicar interdependencias.
• Verificar el cumplimiento de los estándares y procesos de control/riesgo dentro del Command Center. (Desde la toma de decisiones administrativas hasta operativas incluyendo lo siguiente: Administrar un equipo de personas, Dar status a equipos globales de las actividades diarias y eventos relevantes que puedan ocurrir en el día a día de todas las plataformas (Unisys, Tandem, Open Systems , IBM y Accival)
• Ser responsable de las diferentes plataformas en el turno y de las actividades que realizamos como monitoreo, soporte de primer nivel de aplicaciones, infraestructura, redes, ejecución por lotes y fallas que podrían ocurrir y escalarse.
• Distribuir la carga de trabajo del día a día, así como las actividades eventuales que puedan ocurrir.
• Buscar continuamente oportunidades para mejorar los procesos.
• Responsabilidad compartida de la entrega.

Calificaciones:

• Entre 3 a 5 años de experiencia en un rol de Infraestructura de Tecnología con experiencia en administración de personal. Dentro del rol de Command Center Lead/Manager etc.
• Experiencia en Administración de soporte a infraestructura del core bancario.
• Deseable conocimiento de tecnologías del Core Bancario - Mainframe, Cobol, entre otras.
• Indispensable disponibilidad de horario (Rotación de turnos de 12 horas con días laborales de miércoles a sábado y de domingo a miércoles)
• Inglés Intermedio (Deseable)
• Lic. o Ing. Negociable respecto a experiencia profesional
• Competencias: Eficaces habilidades de comunicación oral y escrita, diagnóstico y análisis, capacidad de comunicar conceptos técnicos a una audiencia no técnica.
• Habilidad para desarrollar proyectos necesarios para diseño de métrica, herramientas analíticas, parámetros de referencia y mejores prácticas.
• Capacidad de trabajar con equipos virtuales y personales, definir objetivos para un equipo, y trabajar bajo presión o para cumplir una fecha límite.

Zona de trabajo: Sur, CDMX (Muy cerca de Perisur)

Esquema Hibrido.

-------------------------------------------------

Job Family Group:

Technology

-------------------------------------------------

Job Family:

Infrastructure

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.

Responsibilities:

• Provide technical oversight across systems and applications, including escalations and resolutions
• Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Communicate interdependencies in and outside of the department as well as across products and projects
• Verify adherence to control/risk standards and processes
• Lead, evaluate, provide resources and drive a team towards realistic goals
• Demonstrate a comprehensive knowledge of how areas of Technology Infrastructure contribute to achieving business goals
• Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the Technology Infrastructure area; influence for resource planning
• Influences others through communication and diplomacy skills; may negotiate with external parties
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience in a Technology Infrastructure role with people management experience
• Experience in selected infrastructure technologies (application hosting and/or end user services)
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience
• Experience in a Financial Services or large complex and/or global environment preferred
• Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
• Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experiencia deseable de 3 a 5 años en:

Administración de personal de soporte a infraestructura del core bancaria.

Gestión de equipos de trabajo.

Deseable conocimiento de tecnologías del Core Bancario - Mainframe, Cobol, entre otras.

Rotación de turnos de 12 horas con días laborales de miércoles a sábado y de domingo a miércoles.

Deseable nivel de inglés intermedio/avanzado

Lic. o Ing. Negociable respecto a experiencia profesional

Desirable:

Provide technical oversight across systems and applications, including escalations and resolutions.

Communicate interdependencies.

Verify adherence to control/risk standards and processes.

Continually seek out opportunities for process improvement.

Shared responsibility for delivery.

Influences others through open communications and active listening.

Acts as SME to senior stakeholders.

-------------------------------------------------

Job Family Group:

Technology

-------------------------------------------------

Job Family:

Infrastructure

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.

Responsibilities:

• Provide technical oversight across systems and applications, including escalations and resolutions
• Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Communicate interdependencies in and outside of the department as well as across products and projects
• Verify adherence to control/risk standards and processes
• Lead, evaluate, provide resources and drive a team towards realistic goals
• Demonstrate a comprehensive knowledge of how areas of Technology Infrastructure contribute to achieving business goals
• Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the Technology Infrastructure area; influence for resource planning
• Influences others through communication and diplomacy skills; may negotiate with external parties
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience in a Technology Infrastructure role with people management experience
• Experience in selected infrastructure technologies (application hosting and/or end user services)
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience
• Experience in a Financial Services or large complex and/or global environment preferred
• Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
• Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experiencia deseable de 3 a 5 años en:

Administración de personal de soporte a infraestructura del core bancaria.

Gestión de equipos de trabajo.

Deseable conocimiento de tecnologías del Core Bancario - Mainframe, Cobol, entre otras.

Rotación de turnos de 12 horas con días laborales de miércoles a sábado y de domingo a miércoles.

Deseable nivel de inglés intermedio/avanzado

Lic. o Ing. Negociable respecto a experiencia profesional

Desirable:

Provide technical oversight across systems and applications, including escalations and resolutions.

Communicate interdependencies.

Verify adherence to control/risk standards and processes.

Continually seek out opportunities for process improvement.

Shared responsibility for delivery.

Influences others through open communications and active listening.

Acts as SME to senior stakeholders.

-------------------------------------------------

Job Family Group:

Technology

-------------------------------------------------

Job Family:

Infrastructure

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Date Posted:

2023-11-22

Country:

India

Location:

The Corenthum, Tower B, Unit No. B-53/2, 3rd Floor, A-41, Sector-62, Noida (Uttar Pradesh)

Job Title

Assistant Manager - Service Sales

 

• Knowing, developing and maintaining the elevator market and Otis growth through Service Sales.

• Forecasting
• Meeting customers to assess their requirements
• Developing and increasing customer database
• Responsible for AMC Renewal for Key Accounts Customers.
• Responsible for conversion and recovery for Key Accounts Customers.
• Generation of T business
• Preparing and maintaining Customer History Card for major customers

• Generating enquires and finalization of orders

• Generating and attending new enquiries
• Preparing sales negotiation data sheet
• Preparing and submitting tenders
• Attending pre-bid meetings, tender opening
•  Attending negotiation meeting
• Follow up on proposals and tenders
• Negotiation and finalizing of orders
• Processing of orders received

• Supporting the Service and Sales function

• Giving suggestions, in interest of organizing
• Feedback and presentation on market, industry competitor
• Preparing and making presentation to internal customers
• Updating oneself on company policies, sales procedures and attending identified training programs.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Hours: 35 hours per week/ 70 hours over two weeks (nine-day fortnight)

We’re getting fit for our fantastic future in Extra Care– join us!

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.

We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to help us realise them.

The successful candidates will provide ongoing support to the organisation, ensuring we meet our growth targets and operational management of our Extra Care schemes across each of their particular regions.

As an Extra Care Manager you will work within an established Extra Care management team. You will manage a portfolio of Extra Care services in a defined geographical patch and provide inspirational leadership to ensure we deliver high quality housing and /or care services whilst maintaining compliance at all times.

The successful individual will meet the following requirements:

Significant experience as a practitioner and/or manager with proven skills and knowledge in one or more of the following areas:

• Services for older people, residential day or community services for older people, Extra Care or home care services for older people, prevention, or re-enablement services for older people and those with complex needs
• Experience of leading and managing a dispersed team, ideally within an organisation providing social care and / or social housing
• In-depth understanding of Care Quality Commission essential standards and their impact in care management
• Understanding and knowledge of:
• Health and Safety Legislation
• Mental Capacity Act 2005
• DOLS and LPS
• Equality Act 2010
• Care Act 2014
• Safeguarding Adults
• Mental health act 1986
• Multi-agency risk assessment meetings
• Domestic Abuse Act 2021
• Business, Housing or Social Care management qualification
• Strong IT skills

You will be passionate about providing an integrated offer of housing and care and a positive leader with a can-do attitude who leads by example. You’ll be able to interpret management reports in order to make effective decisions and have the ability to plan and organise a busy workload whilst maintaining high-performing services.

For more information on the role, please see full job profile.

Why us?

It’s a great time to join us. We’re a Platinum Investors in People organisation, placing us among the top 2% of organisations assessed.

We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

With one of the largest development programmes for older people in England there has never been a more exciting time to join Housing 21.

Closing date for applications 14 January, with interviews taking place 23/24 January

IT Support (Jakarta Barat) - PT Dutaflow Hidrolik

Care Giver (Taiwan) - PT Putra Jabung Persada