Total 67 Director/C-Level assistant hr manager job vacancies in D22 Jurong, Jurong Island, Tuas

Job Description

· Develop and implement HR strategies and initiatives aligned with the overall business strategy

· Bridge management and employee relations by addressing demands, grievances

Job Description Job Description

· Manage the recruitment and selection process

· Support current and future business needs through the development, engagement, motivation and preservation of human capital

· Develop and monitor overall HR strategies, systems, tactics and procedures across the organization

· Nurture a positive working environment

· Oversee and manage a performance appraisal system that drives high performance

· Maintain pay plan and benefits program

· Assess training needs to apply and monitor training programs

· Report to management and provide decision support through HR metrics

· Ensure legal compliance throughout human resource management

Shangri-La Rasa Sentosa, Singapore

We are looking for an Assistant Director of Food & Beverage to join our team!

As an Assistant Director of Food & Beverage, we rely on you to:

• Support the Director of Food & Beverage to improve the profitability of every outlet
• Optimise the profitability of every outlet
• Analyse market trends and make suggestions based on latest market and industry trends
• Assist in maintaining a high standard of service
• Take responsibility for the branding, revenue and management of Food & Beverage colleagues in partnership with the Director of Food & Beverage
• To be accountable for Food & Beverage-related contracts, inclusive of but not limited to outlets and suppliers
• Lead the Food & Beverage team to provide the highest standard of service

We are looking for someone who:

• Has a passion for Food & Beverage
• Enjoys interacting with people
• Enjoys presenting to the senior management team
• Must have experience working in either a restaurant or a hotel environment
• Leads by example
• A friendly, helpful and trustworthy leader
• Creative with an eye for detail
• Displays curiosity and takes time to learn and understand new culinary trends
• Upholds professional values, ethics and integrity at all times
• Thinks out of the box
• Willing to work shifts

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Job Description

A young and research intensive, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in engineering, business, science, humanities, arts, social sciences, education and medicine. Ranked among the world’s top universities. NTU Entrepreneurship Academy (NTUpreneur) is the focal point of entrepreneurship education within the University and the region. The Assistant Director, Undergraduate Programmes, plays a critical role in promoting entrepreneurship education, fostering entrepreneurial mindset and cross disciplinary collaborations within NTU and beyond. The incumbent will lead and supervises the staff team in charge of the operation of the SMiE and MiE programmes to ensure effective operations of the programmes. In consultation with the Deputy Director of Graduate and Undergraduate Programmes who is also the Academic Director of NTUpreneur, the incumbent will take initiatives to enhance the value proposition and delivery of the programmes, overseeing academic planning, faculty appointment, programmes marketing, student and alumni engagement, and event management. The incumbent will also render support to the External Relations team on industry outreach for I&E ecosystem development.

Responsibilities include:

Oversee academic planning & faculty engagement for SMiE and MiE programmes.

• Oversee the appointment and engagement of instructors for the undergraduate academic programmes and develop a pool of academic and industry experts for teaching.
• Prepare, compile, and oversee the teaching budget for all the undergraduate programmes.
• Supervise to facilitate and administer cross-department and interdisciplinary collaborations related to the undergraduate entrepreneurship education.

Oversee strategic programme development and co-lead strategic collaborations with the Deputy Director of Graduate and Undergraduate Programmes.

• Initiate and lead regular review of the programme curriculum and administration to ensure relevance and effectiveness of the programmes.
• Co-lead with the Deputy Director and contribute to all policy and operational reviews.
• Explore and develop collaborations across teams in NTUpreneur and NTU, alumni and external stakeholders and industry partners.

Lead in conceptualising effective programme development and marketing strategies and plans to elevate the reputation of NTUpreneur and increase the enrollment of both SMiE and MiE programmes.

• Conceptualise and develop effective marketing plan to attract applicants for both SMiE and MiE programmes.
• Oversee the student recruitment, quality of course delivery by the instructors, and the administration team’s operational effectiveness and efficiency.
• Advocate and perform the role of a Staff Ambassador for SMiE and MiE.

Lead in designing and overseeing experiential learning activities and programmes

• Review, design and organise the experiential components (including activities and programmes), source strategic industry partners, plan and organise the activities and programmes.
• Collate and analyse data to ensure learning objectives are met effectively, with cost-efficiency.
• Collaborate closely with other teams in NTUpreneur in particular the outreach and OEP teams to ensure students get a holistic and comprehensive entrepreneurship education.

Drive, oversee and implement the enhancement of students’ learning experience and monitor its effectiveness through strategic approaches.

• Oversee major academic events such as orientation, team bonding, learning progress, teaching and learning feedback, leadership development, and graduation celebration matters.
• Initiate and lead frequent, open communication with the students.

Oversee and implement undergraduate alumni engagement initiatives.

• Oversee the development of an archive compilation of alumni entrepreneurial stories.
• Facilitate networking opportunities among alumni with various internal and external stakeholders and add value to entrepreneurship community.
• Collaborate closely with other teams in this endeavour.

Develop an effective and competent staff team.

• Develop and guide a competent staff team to execute operations and assist in academic matters.
• Lead, mentor, and motivate the team to achieve excellence in administration.

Requirements:

• Degree with at least 10 years of experience in similar functions in Institute of Higher Learning or equivalent.
• Possess a good network and contacts of entrepreneurs, intrapreneurs and industry partners, and government/quasi-government agencies relevant to creativity, innovation and entrepreneurship.
• Possess excellent writing, verbal communication, and presentation skills.

Primary Responsibilities

• Direct and maintain a service and management philosophy as a guide for team members. Strive for continuous service improvement and ensure team members fulfill all training needs.
• Develop F&B service processes and standards to enhance guest experience. Review service standards regularly and ensure alignment with restaurant managers for optimal team productivity. Lead the F&B team to provide highest standard of service.
• Ensure effective communication within the food and beverage areas and review staffing levels to meet operational needs. Participate in hiring, development, and retention of a diverse workforce.
• Set expectations for the F&B leadership team, conduct regular team meetings to discuss challenges and recommendations. Provide feedback and utilize an "open door" policy to address employee concerns promptly.
• In partnership with Director F&B to develop and execute an F&B operating strategy aligned with the brand’s business strategy. Stay informed about market trends, competitor activities, and seize new business opportunities. Ensure the smooth daily operation of all Specialty restaurants.
• Collaborate with direct reports to implement promotions and innovate menu items. Work closely with the beverage manager to develop beverage lists tailored to dining concepts and guest profiles.
• Analyze financial reports to gauge performance against budget and work on strategies for improvement. Responsible for annual budget preparation and expense management activities. Optimize the profitability of every outlet.

Requirements

• Minimum 8 years in a managerial role within a luxury resort environment, with experience in casual and fine dining. Must have solid experience in Asian and Western cuisines, preferably with Michelin Star and Forbes standards. Pre-opening experience will be an advantage.
• Comprehensive F&B service and operational skills, with a focus on VIP customer service. Advanced knowledge of beverages, including Chinese Tea, coffee, liquors, cocktails, and wine pairings.
• Has a passion for Food & Beverage. Problem-solving skills, creative with an eye for detail, team-oriented management approach, and capability to build cross-departmental relationships. Must be well-organized with excellent communication and interpersonal skills.
• Administrative knowledge of F&B operations and proficiency in Microsoft Office, computer systems, reservations, and POS systems.
• Ability to work a flexible schedule, including weekends and holidays. Must maintain a well-groomed, professional appearance.

The individual will be managing a cluster of hotels in Sentosa. The enclave of hotels in Sentosa by Far East Hospitality is home to four uniquely-designed offerings – bespoke luxury at The Barracks Hotel Sentosa, pragmatic wellness at Oasia Resort Sentosa, adults-exclusive at The Outpost Hotel Sentosa, and family-fun at Village Hotel Sentosa. Guests staying at these hotels will get to enjoy one-of-a-kind themed pools, an award-winning spa, a plethora of dining options, and unique experiences during their visit, as well as access a myriad of event spaces at the Events Centre.

Responsibilities

• Represent the hotel professionally by upholding proper grooming standards.
• Present the hotels’ products and services effectively.
• Generate new sales leads and maintain relationships with clients through sales calls and regular site inspection.
• Assist to update sales control procedures and promotional activities.
• Present Account Portfolio quarterly and analyse the performance of each account.
• Manage corporate meetings, banquet events, residential and non-residential meeting groups or travel trade accounts.
• Provide management with timely Sales and Marketing strategic information.
• Secure new accounts and achieve monthly sales targets assigned.
• Provide suggestions to re-secure loss of existing accounts.
• Follow up with clients whose payments are outstanding and overdue.

Requirements

• Diploma in Sales and Marketing.
• At least 8 to 10 years of relevant experience.
• Excellent communication, interpersonal, networking and organisational skills.
• Strong negotiation and presentation skills.
• Able to work well under pressure in a fast paced environment.

Responsibilities:

• Assist the Director of Housekeeping in supervising and coordinating the activities of the housekeeping, laundry, and florist operation in RWS
• Participate in the annual budget exercise, hiring and deployment, expense control and formulation of strategic business plans
• Drive consistent quality, service, safety, and controls in all aspects of the operation and ensure compliance with resort policies and regulatory guidelines
• Work with internal stakeholders to ensure maintenance of guest rooms and public spaces through maintenance programs and daily inspections
• Implement measures to maintain high standards of cleanliness, sanitation, and hygiene throughout the property
• Analyze guest feedback and take appropriate actions to address concerns and complaints related to housekeeping services
• Knowledgeable about cleaning technologies and able to explore, recommend and drive innovation projects to support RWS’ overall goals.
• Conduct performance evaluations, provide constructive feedback, and identify opportunities for training and development

Requirements

• Possess a Degree in Hotel Management or related field preferred
• Minimum 5 years’ experience in similar capacity with established large Hotels with more than 1,000 rooms or integrated resort experience
• Strong leadership, communication, and interpersonal skills
• Highly driven and motivated individual with a good knowledge and understanding of housekeeping operations
• Good communication and presentation skills, creative, resourceful, and self-motivated

Primary Responsibilities

• Assist the Director of Hotels in all operational components of the hotels and ensure the smooth-running of day-to-day operations
• Implement productivity and efficiency initiatives and ensure that team members are enrolled for training. Participate and contribute to hotel innovation projects to enhance guest experience and improve operational efficiencies
• Update SOPs to align operational strategies with corporate guidelines
• Mentor team members in product knowledge and delivery of service to maximize guest satisfaction. Review all guest feedback and address issues promptly in a professional manner. Contribute action plans to close service gaps revealed by mystery shops
• Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR
• Track guest satisfaction scores and investigate service lapses to maintain high standards of service to guests
• Assist in tracking of maintenance plans and conduct internal checks to ensure that safety measures are operational and up to date
• Collaborate with all stakeholders to maximize room occupancy and revenue
• Contribute to effective cost management and resource planning including hiring, rosters, and placements, so that financial targets are achieved for the hotels
• Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high

Requirements

• Bachelor’s degree in Hotel Management or related field
• Minimum 3 years’ experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms
• Excellent track record in leading a large hotel team encompassing front office, call center, housekeeping, guest services and concierge
• Possess strong leadership qualities, and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
• A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven
• Proficient with Microsoft Office tools
• Adaptable to a fast-paced and dynamic work environment

The University aims to replace current systems with a modern Student Management System (SMS) that enables a seamless, engaging, and empowering student experience. The new system will comprise multiple Commercial-off-the-shelf (COTS) cloud-based solutions, leveraging the rich functionalities of best practices in higher education and aligning with technological advances such as cloud computing, AI-driven capabilities, and mobile readiness. The SMS is expected to significantly enhance operational efficiency in student management.

The role entails managing external vendor staff, internal business users, faculty, and other CITS team members to ensure successful implementation. The successful candidate will join a project management team overseeing multiple projects, including inception, business case approval, tendering, requirement gathering, implementation, and post-implementation support.

Responsibilities:

• Collaborate with business analyst and business stakeholders to source and evaluate technical solutions to construct the business case. The business case will include project timeline, budget, evaluation of solution, ROI, etc.
• Collaborate stakeholders to establish consensus on work stream objectives and deliverables.
• Collaborate procurement team to manage the tender process and be part of the evaluation committee to evaluate the proposal and award the tender.
• Develop the project plan including detailed activities, resources, and timeline, and maintaining project documentation.
• Lead the project team members including business users to deliver the project output including functional requirement, business process maps, testing strategy, test plan, implementation plan and post-implementation support.
• Oversee progress of the activities and conduct regular reviews to recommend schedule changes or resource adjustments.
• Facilitate project delivery and work with internal Business/IT stakeholders and external vendor to establish the desired and stipulated project priority and timeline to meet the business operations.
• Enable change management through facilitating user training and coaching.
• Manage the change request process internally and externally to ensure timely escalation of any issues.
• Be part of support team after project go-live and continue to manage the vendor team to support the business users on long term if needed.

Requirements:

• Bachelor’s degree from a recognised University, preferably in Information Management/ Computer Science/Information Technology/Business Management.
• At least 12 years of IT project management experience, with experience in support and implementation of student management system in the tertiary education sector preferred.
• Possess strong project management skills to effectively manage internal and external stakeholders and deliver the project on time with quality.
• Have a proven track record or prior project experience in delivering large-scale COTS solutions and managing large number of internal and external stakeholders from different departments.
• Be a quick learner to grasp business domain knowledge and effectively lead business users in process re-engineering and other project activities.
• Be results-driven and capable of managing multiple concurrent implementation tracks.
• Have a solid technical background in the latest industry technologies. Knowledge and experience with Customer Relationship Management (CRM) system in higher education is an added advantage.
• Is passionate about creating solutions with a positive attitude to change.
• Act as a collaborative team player, fostering effective communication and collaboration within a dynamic team.
• Excellent communication skills to influence all levels of internal stakeholders and external parties.

The successful candidate will join Centre for IT Services and work closely with Student & Academic Services Department (SASD), Schools and other departments involved in the project.

The SAD EUS (End User Services) will work closely with the Head of EUS to manage and support the organization's IT EUS operations. Together with the Head of EUS, SAD EUS will lead and manage key IT EUS initiatives, projects, and teams and ensure that IT EUS services are delivered effectively and efficiently. The SAD EUS will also work closely with other departments to align IT EUS initiatives with business objectives and ensure that IT supports the organization's overall goals.

Responsibilities:

• Assisting the Head of EUS in managing the delivery of end-user technology services to the organization.
• Managing a team responsible for delivering end-user technology services.
• Developing and implementing strategic plans for end-user technology services.
• Managing projects related to end-user technology services.
• Managing vendor relationships and ensuring vendor compliance.
• Managing budgets and controlling costs.
• Communicating complex technical information in a clear and concise manner.

Requirements:

• Bachelor's degree in Information Technology or a related field.
• Minimum of 5 years of experience in managing end-user technology services.
• Minimum of 3 years of experience working in an environment for more than 5000 user base holding a EUS leadership role.
• Strong technical skills in desktop and laptop computers, mobile devices, operating systems, productivity suites, and collaboration tools.
• Strong project management skills, including planning, execution, monitoring, and evaluation.
• Strong leadership skills, including motivating and inspiring team members, setting goals and objectives, and providing guidance and direction.
• Excellent communication skills, including the ability to communicate complex technical information in a clear and concise manner.
• Experience in managing budgets and controlling costs.
• Experience in managing vendor relationships and ensuring vendor compliance.
• Experience in stakeholder management and communication.
• Experience in change management, including managing change initiatives and ensuring the successful adoption of new technologies.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Manages a major AML operations segment responsible for AML onboarding process delivery for Global Banking and Global Markets LOB. Functions managed are typically complex, directed by internal bank policies and require adherence to regulatory and compliance requirements which can involve high $ penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility. Develops a positive and trusting relationship with key business leaders in FLU and compliance and demonstrates a strong combination of leadership skills, AML/KYC knowledge and strategic thinking. As guided by executive leadership, develops and maintains relationships with counterparts in other financial institutions, associations and regulatory officials ensuring proper communication of compliance of company and regulatory policies relevant to the manager's specific area of responsibility. Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance. Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility. May lead/coach projects or be involved in a variety of larger LOB projects. Responsible for budget/expense management, reporting and forecasting for Ares managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 employees that are typically subordinate supervisors or exempt specialists. Scope of management typically has 10-50 associates that may cover multiple shift/sites. Bachelor's degree or 8-10 years of Operations/compliance experience preferred, including 6-10 years supervisory experience.

Skills:

• Strong Leadership skills and proven track record of leading operations teams
• Strong knowledge of AML/KYC requirements or Economic Sanctions laws
• Ability to work accurately to tight deadlines in a demanding environment.
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Oral Communications
• Quality Assurance
• Decision Making
• Drives Engagement
• Influence
• Performance Management
• Relationship Building
• Analytical Thinking
• Collaboration
• Critical Thinking
• Innovative Thinking
• Problem Solving
• Familiarity with global banking and global markets products would be an advantage

This role will contribute significantly in the review processes of academic proposals and the implementation for Graduate programmes. The incumbent will work independently and collaboratively across teams and be a point of contact with the Ministry of Education on new degree proposals. The incumbent will also ensure judicious management of programme and course archives, and student programme diet records. The Assistant Director will support the Team Lead to direct and provide guidance and oversight of Postgraduate (Coursework) programmes and curriculum administration under the Office Academic Services.

Responsibilities

Academic Programme Administration

• Support academic leaders to secure approval from the Ministry of Education for new programmes, ensuring all internal approval processes are completed, proposals are submitted within prescribed timeline and assist to prepare responses to queries at the various approval levels.
• Advise Colleges/Schools on the relevant approving authority for their proposals according to the policy and guide them through the processes.
• Provide academic insights with data and governance considerations to Schools when they are designing new programmes or making revisions, and to academic leaders during the review process.
• Support the team lead to ensure smooth implementation of academic programmes and initiatives, collaborating with key stakeholders on systems, processes, and schedules.

Approval process for new courses and curricula changes

• Provide judgement, with operation and system consideration, on academic proposals and ensure compliance with academic framework and policies.
• Facilitate review and decision-making by highlighting deviation from policies and operational complexities.
• Assess operational impact and system requirement in consultation with relevant functional teams and engage proposers for a streamlined requirement.

Academic governance, policy and process streamlining

• Contributes to policy review and development of operational guidelines.
• Supports business process streamlining, designing of workflow, process automation and system enhancement.
• Assist in preparing metrics for management reporting, and attending to data requests.
• Collaborates with business analyst and IT partner on system configurations and change request.
• Collaborates in assigned projects from defining business process and system requirements to managing project timeline, stakeholder engagement and user acceptance test for a smooth launch.

Administrative Excellence

• Establish a strong stakeholder engagement that is effective, transparent and professional, and supervise communication on academic matters by junior officers.
• Regular streamlining of academic services processes across UE and GE to enhance student experience.
• People manager to a team of junior officers and support staff.
• Lead and/or support any other ad-hoc/special projects.

Job Description

• Drive and lead environmental sustainability initiatives, focusing on decarbonization, resource efficiency (energy, water, waste) and champion technology innovation for sustainable building design and practices.
• Develop environmental sustainability strategy, roadmap, KPIs and oversee the planning, execution, and monitoring of sustainability projects to ensure objectives are met.
• Research and stay abreast of regulatory requirements related to latest ESG/ sustainability regulatory requirements and trends and drive integration into strategic plan and business operations.

Job Responsibilities

• Bachelor's Degree in Sustainability/ Environmental Engineering/ built environment related discipline with minimum of 10 years’ experience in sustainability (particularly in facilities and building management)
• Familiar with sustainable building design, technologies and practices and adept at navigating regulatory requirements.
• Resourceful and possess strong interpersonal skills with ability to influence stakeholders, and steadfast commitment to achieving sustainability goals.

Responsibilities

• Be a part of an Iconic Development Design Management Team.
• Manage Design Consultants through appointment into construction.
• Review architecture, interiors, landscape submissions.
• Manage authority compliance and submission process.
• Manage design coordination amongst internal Business Units and Consultants.
• Ensure Project is within budgetary/ user requirements.
• Manage design and submission timelines and schedules.
• Review and correct consultant/ contractor submissions.
• Specialisation in complex construction and buildable, efficient, elegant detailing.
• Manage architecture NSC packages such as façade, ironmongery, stone, glazing, sanitarywares, lighting, signages, etc.
• Conduct internal feasibility studies on space planning and site utilisation.
• Highly knowledgeable on the definition of GFA.
• Highly knowledgeable about sustainable design practices and strategies.

Requirements

• Professional Degree in Architecture
• At least 15 years of professional experience with focus on complex, live-environment A&A
• Experience with Hospitality/ Integrated Resort Architecture, ID and implementation
• Minimum 3 years in developer setting in a Design Manager role
• Have delivered at least 3 complex projects to completion
• BOA registered preferred
• Proficiency in AutoCad/ Revit/ SketchUp software

Position Overview

The Assistant Director of Catering Sales & Conference Service Manager is responsible for all areas of the Catering Sales & Conference Services department. The individual provides our guests with specialized and personalized service for events and group accommodation management with responsibilities revolving around ensuring a smooth transition Pre-Sales to Post Event Phase through efficient coordination and communication.

The Role

Sales Activities

• Maximize sales and upselling/cross-selling opportunities through soliciting new catering accounts and maintaining relationship with existing accounts
• Conduct site inspections
• Prepare and present sales contract to clients for Catering & Social Events
• Execution of Group Contracts
• Collaborate and communicate with relevant departments to meet guests' requirements
• Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery
• Booking of function spaces, follow up on room attrition and timeline for rooming lists
• Timely and accuracy preparation of Group Resumes, Banquet Event Orders, Internal Reports and Billing
• Meet or exceed individual and group catering sales target set by the management
• Determines availability of space based on yield management principles
• Lead participation in relevant industry events, trade exhibitions and sales trips for networking and lead generation
• Preparations of department reports
• Attends and chairs meetings

Manage Team

• Supervise and support Catering Sales & Conference Services Team
• Present sales reports and recommendations for management updates and decision-making
• Be involved in career progression and succession planning of team members

Talent Profile

• Diploma in Hospitality Management
• Minimum 8 year working experience in Catering & Conference Services for an upscale property
• Prior experience in managing a team
• Knowledge in Microsoft Office including words, excel, power point
• Knowledge in Opera Cloud
• Basic knowledge of AV equipment
• Understanding of room space, entertainment options, menus, floral options
• Able to lead and train new team members

The University aims to replace current systems with a modern Student Management System (SMS) that enables a seamless, engaging, and empowering student experience. The new system will comprise multiple Commercial-off-the-shelf (COTS) cloud-based solutions, leveraging the rich functionalities of best practices in higher education and aligning with technological advances such as cloud computing, AI-driven capabilities, and mobile readiness. The SMS is expected to significantly enhance operational efficiency in student management.

The role entails managing external vendor staff, internal business users, faculty, and other CITS team members to ensure successful implementation. The successful candidate will join a project management team overseeing multiple projects, including inception, business case approval, tendering, requirement gathering, implementation, and post-implementation support.

Responsibilities:

• Collaborate with business analyst and business stakeholders to source and evaluate technical solutions to construct the business case. The business case will include project timeline, budget, evaluation of solution, ROI, etc.
• Collaborate stakeholders to establish consensus on work stream objectives and deliverables.
• Collaborate procurement team to manage the tender process and be part of the evaluation committee to evaluate the proposal and award the tender.
• Develop the project plan including detailed activities, resources, and timeline, and maintaining project documentation.
• Lead the project team members including business users to deliver the project output including functional requirement, business process maps, testing strategy, test plan, implementation plan and post-implementation support.
• Oversee progress of the activities and conduct regular reviews to recommend schedule changes or resource adjustments.
• Facilitate project delivery and work with internal Business/IT stakeholders and external vendor to establish the desired and stipulated project priority and timeline to meet the business operations.
• Enable change management through facilitating user training and coaching.
• Manage the change request process internally and externally to ensure timely escalation of any issues.
• Be part of support team after project go-live and continue to manage the vendor team to support the business users on long term if needed.

Requirements:

• Bachelor’s degree from a recognised University, preferably in Information Management/ Computer Science/Information Technology/Business Management.
• At least 12 years of IT project management experience, with experience in support and implementation of student management system in the tertiary education sector preferred.
• Possess strong project management skills to effectively manage internal and external stakeholders and deliver the project on time with quality.
• Have a proven track record or prior project experience in delivering large-scale COTS solutions and managing large number of internal and external stakeholders from different departments.
• Be a quick learner to grasp business domain knowledge and effectively lead business users in process re-engineering and other project activities.
• Be results-driven and capable of managing multiple concurrent implementation tracks.
• Have a solid technical background in the latest industry technologies. Knowledge and experience with Customer Relationship Management (CRM) system in higher education is an added advantage.
• Is passionate about creating solutions with a positive attitude to change.
• Act as a collaborative team player, fostering effective communication and collaboration within a dynamic team.
• Excellent communication skills to influence all levels of internal stakeholders and external parties.

The successful candidate will join Centre for IT Services and work closely with Student & Academic Services Department (SASD), Schools and other departments involved in the project.