Total 43 human resource manager job vacancies in Quality Assurance / Control category in Malaysia

Job Description

1. Perform gap analysis of new/updated regulatory AML/CFT requirements, Head Office (“HO”) AML/CFT policy etc.

2. Review and update Branch AML/CFT policy and procedures.

3. Review AML/CFT procedures/SOPs from business lines.

4. Provide advice to business lines relating to AML/CFT queries.

5. Review New Products, Practices and Technologies from AML/CFT perspective.

5. Conduct AML/CFT trainings.

6. Prepare regular/ad-hoc management reporting.

7. Participate in ad-hoc projects as assigned.

Requirements

1. Bachelor Degree with relevant AML/CFT working experience. Candidates who possess industry compliance certification (e.g ACAMS) would have added advantage.

2. Strong knowledge in MAS Notice 626 regulatory requirements Good working knowledge of the different business segments (Corporate/Retail/Private Bank/Card Business).

3. Good written and communication skills with ability to develop a strong working partnership with external and internal stakeholders.

4. Effective bilingual in English and Mandarin so as to communicate (written/spoken) with Mandarin speaking external and internal stakeholders.

5. Team player and demonstrated ability to manage multiple tasks and work independently.

6. Exhibit timeliness, responsibility and is dependable in all work assigned.

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed.
• Responsible for surveys received through Voice of Customers (VOC) and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively.
• Drive continuous improvement efforts to enhance product quality, customer satisfaction, and overall service delivery to improve NPS scores
• Analyze customer feedback and quality data to identify trends, patterns, and opportunities for improvement.
• Communicate effectively with Management and other departments to provide updates on customer issues, trends, and resolutions.
• Present survey results and implementation measures to stakeholders

Requirements

• Proven experience in Customer Service Management, preferably in the high end luxury industry.
• Strong communication skills, both verbal and written
• Strong understanding of quality standards and processes.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, identify trends, and drive continuous improvement initiatives.
• Proficient in MS Office Suite.

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg

Quality & Customer Care Manager

8.30am to 5.30pm

Up to $6500

Responsibilities:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed.
• Responsible for surveys received through Voice of Customers (VOC) and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively.
• Drive continuous improvement efforts to enhance product quality, customer satisfaction, and overall service delivery to improve NPS scores
• Analyze customer feedback and quality data to identify trends, patterns, and opportunities for improvement.
• Communicate effectively with Management and other departments to provide updates on customer issues, trends, and resolutions.
• Present survey results and implementation measures to stakeholders

How to Apply: send your resume and indicate role(s) you want to apply to: jocelynchan@recruitexpress.com.sg or telegram @jocelynchan ASAP!

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

RAM is the world’s leading independent, dedicated specialist spreader manufacturer. The group has manufacturing facilities in China; service and repair centres in Singapore, China and United Kingdom; and sales and after-sales service support throughout Asia, Americas, Europe, Middle East and Africa.

We develop and grow our product range in response to customers’ operational needs and future expectations. RAM offers customised equipment and options built on our wide range of spreader models to deliver the most effective and practical container handling solutions.

The Quality & Welding Technology Manager develops, implements and manages quality control systems designed to ensure continuous production of advanced composite materials and applications, consistent with established standards, customer specifications and production goals.

Reporting to Chief Operating Officer and supervise a team of 15 staff in Quality Control & Welding Improvement Department in Changshu, China.

Job Duties & Responsibilities

· Responsible for ensuring that the quality management system (QMS) is fully implemented in an organized

and efficient manner.

· Review the factory procedures for material control, fabrication, welding and painting to ensure compliance

with international standards.

· Ensure fabrication and welding sequence and methods are in accordance to drawing requirements and

good manufacturing practice.

· Qualify and maintain welding and NDE procedures, welder and NDE personnel qualifications.

· Manage, train and mentor QA/QC teams for inspection of fabricated steel structures and sub-assemblies

including material identification and traceability, fit up and welding inspection and NDT, dimensional checks

and structural blasting and painting work.

· Ensure prompt and satisfactory resolution of any product non-conformances.

· Spearhead and monitor quality improvement projects for enhancing fabrication, welding and painting

quality, reliability and productivity.

· Identify and develop solutions to correct inspection function deficiencies.

Company Certification

· Quality Management System (QMS) – ISO9001:2008

· Occupational Health & Safety Management System (OHSMS) – ISO14001:2004

· Environment Management System – OHSAS ISO45001

· Welding System – ISO3834-2:2005/EN1090-2:2008

Qualifications

· A recognized Engineering Degree

· EN1090-2 certified.

· Welding and NDE certification are required (IWE)

Working Experience

· 10 to 15 years’ experience in steel structural works.

Professional Skills & Knowledge

- Possess high level of integrity and business ethics.

- Excellent command of both English and Mandarin.

Remuneration Package

- Salary between $5K and $7K

- Variable bonus

- Tax equalization

- Annual leave : 18 days

CHANEL is committed to safeguard the incomparable quality of each creation.

Engage the consumer of today and tomorrow of the brand by providing unsurpassed services to all clients showcasing the eminence of Chanel products and our artisanal savoir faire.

Reporting to the Quality Control & After Sales Service Manager, this position is responsible for delivering a professional and seamless Quality Control, Repair and Care support to the brand by providing ultimate standards of our Quality & After Sales services to the retail team.

What impact you can create at Chanel:

Manage Quality Control and Repairs (Fashion & Watches & Fine Jewellery)

• Working in collaboration with the Global/ Regional team, to disseminate product quality alerts to relevant business partners.
• Work with Product/Retail & DC teams, organize and monitor QC process on all incoming and outgoing shipments for Fashion & WFJ products
• Submit monthly and ad hoc Quality and repair issues reports to Global/Regional for quality analysis
• Work with Local/Regional/Global teams on repair feasibilities and follow-ups
• Organize and coordinate QC and Repair schedules to meet deadlines
• Ensure highest standards in all aspect of the service provided throughout the repair process
• Adherence to brand guidelines and quality standards

Develop Exceptional Customer Care Solutions

• Elevating the after sales experience & delivering exceptional After Sales Service experience with the ability to make sound decisions and escalate issues where necessary.

Foster Innovation & New Initiatives

• Liaise with Global/Regional/other markets on best practices, adaptations, and local requirement and standard throughout entire project execution, respecting the project schedules and work plan
• Monitor progress, conduct UAT and project review and submit reports to Global/Regional teams
• Measure project performance to identify areas for improvement, and propose adjustments as needed
• Provide project updates on a regular basis to various stakeholders about strategy, adjustments, and progress

Leadership & Operational Excellence

• Motivate and inspire a team of Coordinators to optimize and improve processes and the overall approach to meet KPIs and SLAs
• Day to day team management including planning, coaching, feedback, regular performance reviews. Assist team members to cope with workload amid the changing environment and expectations
• Collaborate with retail team to share QC and repair topics during morning briefings
• Work with L&D partners and organise training for retail teams on product Quality and After Sales Service related issues
• Promote a supportive working environment that encourages a culture of self-development and resilience.
• Update QC & CASS/GRACE/S@VE related SOP (procedures, processes and work flow)
• Ensure policies, operational standards and procedures are clearly communicated, understood, and implemented by the team, whilst proposing improvements as relevant.
• Manage contracts with vendors and suppliers, process PROs and verify invoices
• Support ad-hoc duties and back up for team members

You are energized by:

• Working in a highly collaborative environment. Being a true partner to the business stakeholders across the organization.
• Enthusiastic about new technology and data, to improve processes and standards of customer care.
• An environment that advocates listening, co-creation, inclusiveness, user-centricity, and agility in designing holistic solutions
• A workplace where we provide you opportunities to drive values in areas where you are good at and support you to be at your best.

What you will bring:

• More than 8 years of relevant experience in after sales and/ or product quality control, holding supervisory and/or project management roles
• Critical thinking, problem solving and analytical skills to better understand the business landscape and evolving client expectations and identify opportunity to enhance client experiences.
• Resilience in dealing with difficult situations and a willingness to reflect and embrace continuous self-improvement and development whilst encouraging and guiding the team to do the same.
• Good communication skills & Tech Saavy with the ability to navigate operating systems across platforms and channels
• Client- Centric & thrives working in a fast-paced and dynamic environment

What Chanel can offer you:

• The opportunity to work with one of the world's most iconic luxury brands.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

WHY AMPCONTROL?
For over 50 years Ampcontrol has achieved and celebrated a growing workforce across the world. Amongst the technological firsts, awards, impressive growth and global reach we now have over 1000 employees, six member companies and 30 operations worldwide. Built on a foundation of innovation, agility and ingenuity, Ampcontrol designs and develops pioneering integrated electrical solutions and technology that makes a meaningful improvement to people's lives across the globe. In short, our people do some seriously cool stuff to energise our world!
ABOUT THE ROLE:
Based in our HV Field Service team, we are currently seeking an experienced Manager to join the team and lead our HV Test & Transformer Services team. The HV Test & Transformer services team specialise in delivering high quality onsite refurbishment and upgrade work on high capacity high voltage power transformers and associated infrastructure. This role manages and oversees all aspects ... Click here to view more detail / apply for HV Test and Transformer Services Manager

Job Summary

An excellent opportunity for seasoned IT Project Managers to lead initiatives to refine and optimize the company's project management methodologies. This role is crucial in ensuring that the project management frameworks are robust, scalable, and aligned with industry best practices. The ideal candidate will have a strong background in project management, with a proven track record of implementing and improving PM frameworks.

Mandatory Skill-set

• Bachelor's degree in Information Technology, Computer Science or equivalent;
• Must have 5+ years of project management experience, having completed a several full SDLC projects from initial phase to closure stage;
• Certified in PMP or PRINCE2 with excellent knowledge of project delivery, documentation, and the content and expectation of the artifacts;
• Must have a good knowledge of Quality Assurance and Controls;
• Should be able work independently to conduct review, inspection, assessment and provide recommendation for corrective action and continuous improvement;
• Ability to work under pressure and adapt to changing priorities;
• Possess excellent leadership, stakeholder management and project management skills;
• Detailed oriented and able to multi-task;
• Excellent verbal and written communication skills.

Desired Skill-set

• Project audit, governance, and compliance related experience;
• Experience in change management.

Responsibilities

• Developing, implementing, and continuously improving project management methodologies to ensure consistency, efficiency, and alignment with organizational goals;
• Perform detailed phase inspections of the SDLC from initial phase to closure inclusive of verifying that each phase of the project meets predefined criteria and milestones, ensuring adherence to timelines, budget constraints, and quality standards;
• Identify and give feedback on any project-related issues by reviewing project plans, checking detailed task lists, resource allocation, risk management plans and contingency strategies to ensure effective project handling and enhancement to project completeness and thoroughness;
• Conduct governance and compliance checks to ensure Project Managers are adopting and practicing project management in alignment with the stipulated model;
• Conduct thorough QA reviews to ensure the required project artifacts are present, complete, and of acceptable quality;
• Perform comprehensive project reviews and assessments, providing detailed feedback and recommendation to senior management for improvement;
• Lead and facilitate project and quality related discussions, formalize outcomes, and ensure follow-up on agreed actions;
• Provide operational support as needed, assisting in various tasks to ensure smooth project execution.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description

• Implement and maintain FSSC 22000 food safety management system; risk assessments; quality specifications; documentation and procedures to comply with statutory requirements and company policies
• Oversees the day-to-day operations to ensure compliance with FSSC22000 standards
• Lead and drive the team for continuous improvement on system and process
• Manage customer complaints, lead investigations to determine the root cause and implement corrective actions to prevent recurrence
• Work closely with suppliers to ensure that raw materials and ingredients meet the required quality and safety standards
• Responsible for development of work instructions and job safety analysis for production floor
• Responsible for training and certification of production team members
• Work with R&D and production team to ensure smooth execution of new products develop to mass production
• Responsible for reporting any non-conformance of products/processes/hygiene violations in a timely manner
• Handle regulatory and customer audits
• Plan, organize, co-ordinate and delegate to ensure smooth operation of the QA department daily

Requirements

• Diploma/Degree in Food Science/Food Technology or other Science or related disciplines
• Minimum 5 years of work experience in QAQC related field in food industry, preferably from food manufacturing/food service/food retail
• Familiar with food regulatory/retail hygiene requirements is an added advantage
• Experience in internal auditing and microbiological testing methods is preferred
• Knowledge of GMP/HACCP/GFSI/HALAL, FSSC22000 is preferred

Benefits

• Career progression
• Staff discounts
• Free uniforms
• Annual Leave
• Medical leave
• Additional Medical & Dental benefits of $450 per annum​
• Team building activities and competitions
• Nutritious staff meals

Details

• Location : 7 Buroh Lane Singapore 618309
• Schedule : 5-day work week
• Time : 08:30 ~ 18:00

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Analysis of training data and generating of reports for the purposes of audits
  • Collect and compile training data from various sources, including training sessions, participant evaluations, and SSG (SkillsFuture Singapore) survey feedback.
  • Analyse training data to identify trends, patterns, and areas for improvement in training delivery and effectiveness.
  • Generate comprehensive reports summarizing key findings and insights from the analysis of training data, ensuring accuracy and relevance for audit purposes.
  • Collaborate with internal stakeholders, including programme managers, program coordinators, and other supporting teams, to gather additional data and context as needed.
  • Conduct periodic audits of training programs and processes to ensure compliance with regulatory requirements, organisational standards, and industry best practices.
  • Provide recommendations for corrective actions or process improvements based on audit findings, working closely with relevant teams to implement changes and monitor outcomes.
  • Maintain documentation and records related to training data analysis and audit activities, ensuring accessibility and traceability for future reference.
• Preparation for SSG's new Training Partner Quality Assessment (TPQA)
  • Creation of processes to ensure the successful execution and conformance of SSG's TPQA.
  • Ensure required documentation and points of contact are defined and maintained.
• Course Application Related Processes on government digital platforms (TPGateway)
  • Collation and screening of new course application data from our training teams as they create new programmes CET Learners.
  • Creation of course application drafts and facilitation of governance/approval/audit processes.
  • Payment and Submission of applications and monitoring of application status.
  • Facilitate edits made to course applications.
  • Facilitate the retirement of programmes that are obsolete.
  • Facilitate communication with SkillsFuture Singapore (SSG) to ensure that application processes are efficient, that queries are answered promptly to facilitate quick turn-around.
  • Maintaining the SMU Academy master list of programmes for internal processes; which would impact finance, reporting and audit processes.
• Trainer Screening and onboarding
  • Vetting/Screening of trainer onboarding documents.
  • Management of trainer supporting documents for the purpose of knowledge management (Curriculum Vitae, Professional Certificates).
  • Issuance of appointment letters (Official appointment letters with fixed durations, with option to renew in the future).
  • Creation/updating of training and enablement materials to be used to onboard our new/existing trainers to improve CET trainer teaching quality.
  • Conduct training visits to gather insights and feedback on training delivery, identifying areas for improvement and implementing corrective actions as needed.
• Preparation for SSG's new Training Partner Quality Assessment (TPQA)
  • Creation of processes to ensure the successful execution and conformance of SSG's TPQA.
  • Ensure required documentation and points of contact are defined and maintained.
• Supervising a team of student assistants
  • Supervise a team of 4 to 7 student assistants in handling course applications and grant management processes.
  • Ensure adherence to Singapore Management University's governance processes regarding the safety and security of personal data, including managing accesses to TPGateway and conducting checks on data security.
  • Schedule student assistant staffing to ensure adequate coverage for course application and grant management tasks.
  • Maintain updated work logs and ensure timely submission of reports.
  • Provide guidance and support to student assistants in completing their tasks effectively.
  • Foster a positive and collaborative work environment among the student assistant team.
  • Conduct regular performance evaluations and provide constructive feedback for improvement.
  • Collaborate with university staff and faculty as necessary to streamline processes and address any issues that arise.
• Other duties
  • Any other duties as required by the SMU Academy.

QUALIFICATIONS

• Degree with at least 2 years of relevant work experience.
• Familiarity or previous experience with Education quality assurance (PQAF, QAFU, TPQA, etc.) would be advantageous.
• Keen attention to detail and proactive problem-solving.
• Strong collaboration and communication skills for effective teamwork and stakeholder engagement.

https://academy.smu.edu.sg/overview

OTHER INFORMATION

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

• Position: Assistant QC Supervisor/Manager (Production/Operation)
• Location: Boon Lay ( Few bus stops from Boon Lay MRT)
• Working hours: 5 days, Monday to Friday (8.30am to 6.00pm)
• Salary: Up to $5200 + AWS + Medical + Dental
• Duration: Permanent
• Industry: Logistic

Main Responsibilities:

• Inspect, test and sample materials or assembled parts or products for defects and deviations from specifications
• Observe and monitor production operations and equipment to ensure conformance to specifications and make or order necessary process or assembly adjustments
• Discuss inspection results with those responsible for products and recommend necessary corrective actions
• Discard or reject products, materials and equipment not meeting specifications
• Maintain records of testing, information and various metrics such as number of defective products per day etc.
• Inspect procedures of the entire production cycle to ensure they are efficient and comply with safety standards
• Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database
• NCR data collections and photos taking

Requirements:

• Min ITE
• Minimum 1-year relevant experience in quality control
• Proficient in MS Word, Excel, Outlook etc.

Email to joie@searchpersonnel.com.sg

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Our client, an US MNC, is currently looking for a Quality Manager to join them!

Job Scope

• Ensure all processes and procedures comply to Customer's Standards and GMP requirements.
• Lead and Drive Quality Awareness within the company
• Lead and Drive for Quality Improvement and Root Cause Investigation for NCR/Customer Complaints to improve KPI performance.
• Lead GMP & GDP Audits for Production Assembly and Warehouse.
• Provide Quality Trainings for new/existing employees.

Requirement

• Applicant should have at least 3 years of Quality Control experience
• Applicant will need to have experience in GMP, GDP and ISO

Salary: Up to $5000 + AWS

Working Location: West (Transport provided at Boon Lay)

Align Recruitment Pte Ltd (20C0253)
Tan Soon Heng (Reg No. R1108992)You may send your resume to evan@alignrecruitment.com.sg for more information.Regret to inform that only shortlisted candidates will be contacted by our consultants.

An exciting opportunity has arisen for a new post for a highly motivated and driven individual to join our passionate team of Allied Health Professionals, Administrators and Consultants at the Ealing Community Diagnostic Centre.

We are seeking an experienced Accreditation & Quality Manager for the brand-new Community Diagnostic Centre (CDC) due to open in July 2024.

The new facility located at Ealing Hospital will provide additional diagnostic capacity so patients can receive diagnostic tests including CT, MRI and ultrasound scans quickly using state of the art imaging equipment.

Being a key member of the imaging management team, you will develop, lead and advise on a programme to attain the quality standards for imaging across all modalities, and ensure they meet the accreditation requirements by supporting the modality leads. You will also ensure the implementation of Trust, Directorate and Departmental policies, procedures and standards as agreed by the Trust Board, Senior Management Team, monitoring and following up on any issues of non-compliance.

If you want to be part of this newly developed and exciting centre and make your stamp on it and apply for the post today.

You can benefit from our cycle to work scheme; allowing you to salary sacrifice the purchase of a bike and equipment, Go green car scheme, independent and confidential support through the Employee Assistant Programme, get support through events, wellbeing lounges and wellbeing rounds and much more.

· To ensure all clinical physiological services across the community diagnostic centres gain and retain their Improving Quality in Physiological Services (IQIPS) accreditation.

· Develop and manage an effective Quality Management and Clinical Governance system for Division in accordance with Trust policies and QSI and IQIPS standards to ensure continuing accreditation and participation in appropriate external reviews.

· Develop and implement strategies for Imaging & Clinical Physiological Sciences to gain accreditation in line with the Trusts Clinical Governance programme and Clinical Risk Management System ensuring a consistent, Imaging and community diagnostic centre wide approach that will ensure the continual improvement of the quality of patient care and the patient experience.

· Monitor and co-ordinate the implementation of Trust Risk Management and Quality Assurance policies and systems ensuring a consistent and proactive approach to reduction of clinical risk, to promote clinical effectiveness and a safe and healthy environment in line with the Quality strategy.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibility, please see the attached the Job Description and Person Specification.


This advert closes on Tuesday 25 Jun 2024

Work Location: Labrador Park

Working Hours: Mon to Fri Office Hours

Hourly Salary: up to $2,800 per month

Contract Duration: 2 Months Contract

Job Scope:

• Record mobile service operators’ process for registering new subscribers, via online or face-to-face platforms, e.g., operators’ own shopfronts and retailers’ shopfront. This will include purchasing and registering SIM cards (physical SIM cards or/and eSIMS) and recording each step of the process in chronological order.
• Record mobile service operators’ process for safeguarding the service account of existing subscribers, via online or face-to-face platforms, e.g., operators’ own shopfronts and retailers’ shopfront. This will include requesting for new SIM cards and recording each step of the process in chronological order.
• Assess if there is any preliminary breach of regulatory requirements based on the recorded process. Recommend if further action and investigation are necessary.

Requirements:

• Interest in compliance or enforcement work.
• Good writing and communication skills.
• Able to adapt to different scenarios of service provisioning to test mobile operators’ implementation.
• Stakeholder engagement skills

Kindly email your resume to: ilyas.azhari@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.