Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!
Your Career
As a Global Solutions Architect for XSIAM, you’ll be responsible for the details of how to work with our XSIAM platform. You will assist our customers with how we design and implement services that operationalize the Cortex XSIAM platform within their environment. You are the technical authority and will interact directly with our customers, customer success team and professional services team to keep their digital environments secure with automation. Your skills will include understanding the customers' challenges, working with sales to understand the market, and developing the best security operations services to evolve our platform services as capabilities change.
You will lead in creating the content our internal staff and partners use to perform successful engagements, enabling our customer's staff to become proficient with the use of our platform. While experience on XSIAM is desired, it is equally important to have a solid foundation in security operations' processes and capabilities.
This position supports our consultants globally. Work from your home office and be near an airport for required travel.
Your Impact
- Customize and develop services to enable integration and optimization of Palo Alto Networks Cortex XSIAM platform into the customer’s security operations center (SOC), with innovative technical solutions and runbooks
- Provide technical assistance during pre-sales by demonstrating our ability to excel in the delivery of Cortex XSIAM
- Understand the customer needs and be able to define the methodology required to provide the customer appropriate guidance with customer success and hands on services provided by professional services
- Collaborate with peers on optimizing the holistic Cortex platform, including data lake, analytics, endpoint, threat intelligence, and attack surface management products
- Maintain expert-level knowledge on Palo Alto Networks Cortex XSIAM, solutions and capabilities
- Refine our services for efficient consumption by the PS organization and partners
- Develop internal IP to assist consultants and partners with delivering world class security solutions
- Become known as a thought leader in the operations of security technologies provided by Palo Alto Networks
- Create enablement and shadowing opportunities to assist our consultants to expand their skill sets
- Ensure delivery of PS offerings on time and under budget
- Creation of internal solutions to assist with knowledge management
- Collaborate with Product Management and Engineering teams on new products and features to ensure Customer Success and Professional Service technical readiness
- Be a subject matter expert (SME) and a go-to technical resource for Palo Alto Networks Cortex XSIAM Platform
- Develop and coach appropriate team members
- Travel (30-50%) for internal meetings, pre-sales support, and shadowing and customer engagements
Your Experience
- Strong communication (written and verbal) and presentation skills, both internally and externally
- Fluent English is a requirement - Any other language is a plus
- Demonstrated project leadership skill
- 6+ years of deploying and integrating (SIEM) to enterprise to large enterprise-level
- Coordinating and conducting event collection, log management, event management, compliance automation, and identity monitoring activities using (SIEM) platforms
- Understanding of API based security and compliance standards and Unix/Linux and Windows operating systems and scripting
- Research, analyze and understand log sources utilized for the purpose of security monitoring, particularly security and networking devices (such as firewalls, routers, anti-virus products, proxies, and operating systems)
- The ability to create and develop correlation and detection rules, within a (SIEM) to support alerting capabilities
- Familiarity with reports on the status of the SIEM to include metrics on items such as number of logging sources - log collection rate, and other performance metrics
- Familiarity with architecting and building of ingestion infrastructure for up to Enterprise Scale Architectures
- Knowledge of Security Analysis & Response a plus, including both endpoint, network & cloud based environments
- SOAR based experience is a plus, such as creating scripts and playbooks to automate event enrichment and response actions using scripting languages, such as (Python, Ansible, Javascript, etc.)
- Certifications (CISSP, GIAC certifications, SIEM vendor related, Other Security related, Project management related) are a plus
- Experience developing complex technical solutions
- Reasonable ability to multitask
- Ability to lead specific customer projects
- Ability to execute/document solutions by self or as a team leader
- 4 years experience with Security Operation Centers tooling and processes
The Team
Our Center of Excellence team is critical to our services success and mission. As part of this team, you develop services and methodologies delivered by our services team to support our clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our customer success teams are responsible for guiding our customers with their product journey as defined by you. The hands-on services developed by you will be delivered by our professional services team and augment that journey by accelerating the customers XSIAM time to value.
Provides behind-the-scenes support to meet our customer’s needs. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We’re a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we’re good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
