Total 11 customer service job vacancies in sunway damansara pju3petaling jaya

Job Highlights

• Allowances & commissions 
• Strategic Work Location

Job Description

Able to communicate well with customer and receive inbound and outbound calls and alias with internal support and engineer to provide best service and support to customers. 

Key Accountabilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• PROACTIVELY resolve customer complaints or feedback with the SLA.
• Strong product knowledge & provide accurate information.
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Key Competencies

• Previous experience as Customer Service or other related fields
• Proven experience in customer service or customer care line or any relevant field for an organization.
• Experience using content management systems.
• Capable of keeping confidential materials
• Self-motivated and has strong sense of maturity.
• Results oriented and Customer focused.

Qualifications & Skills

• Completion of high school education, attainment of a general education degree, or an equivalent qualification.
• Exceptional proficiency in both spoken and written English and Mandarin (would be ADDING POINT)
• Competent in the use of Microsoft Word, Excel, PowerPoint and CRM System.
• Proficient with Microsoft Word, Excel, and PowerPoint.

Perks & Benefits

• EPF/Socso/Allowance/Bonus/Annual Leave/Medical Leave

• Coordinate and oversee aeromedical transport cases independently from start to end.
• Handle requests for assistance (phone calls and emails) promptly. Responsive with accurate feedback, the ability to conduct clear communication, and good listening skills.
• Be the first point of contact for our clients who require medical or travel assistance.
• Be responsible for your assigned cases within the working hours and be responsible in managing the task.
• Able to coordinate and access medical claims proactively, report analysis and offer 
  recommendation on the eligibility of the claim for the continuation or completion of the service delivery.
• Go the extra miles based on the company’s standard. Provide excellent service and product knowledge to build skills.
• Able to multi-task and support other departments. Teamwork mentality.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Medical insurance
• Work visa sponsorship
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

工作亮點

• 津貼和佣金
• 戰略工作地點

職位描述

能夠與客戶進行良好的溝通，並與內部支援和工程師一起接聽呼叫和呼出電話和別名，為客戶提供最好的服務和支援。

主要責任

• 始終對客戶保持積極、同理心和專業的態度。
• 根據 SLA 主動解決客戶投訴或回饋。
• 豐富的產品知識並提供準確的資訊。
• 處理訂單、表格、申請和請求。
• 必要時與同事溝通協調。
• 提供有關客戶服務流程效率的回饋。
• 確保客戶滿意度並提供專業的客戶支援。

關鍵能力

• 具有客戶服務或其他相關領域的經驗
• 在客戶服務或客戶服務專線或組織的任何相關領域擁有豐富的經驗。
• 使用內容管理系統的經驗。
• 具有保密材料的能力
• 有上進心，有很強的成熟感。
• 以結果為導向，以客戶為中心。

資格與技能

• 完成高中教育、取得普通教育學位或同等資格。
• 出色的英語和普通話口語和書面能力（將是加分）
• 熟練使用Microsoft Word、Excel、PowerPoint 和CRM 系統。
• 精通 Microsoft Word、Excel 和 PowerPoint。

津貼和福利

• EPF/Socso/津貼/花紅/年假/病假

Labthink Sdn. Bhd. based in Malaysia as a customer hub in APAC to provide Sales and Aftermarket services for our valuable customers. This is a new subsidiary of Labthink Instruments to provide professional quality control solutions for packaging materials and products. Our international headquarter is based in Greater Boston, United States, well-known for the hub of technological innovations. We provide integrated professional quality control solutions for packaging manufacturers, food and beverage producers, medical and pharmaceutical, daily chemical, printing industries, automotives, electronics, battery membrane, solar panel, OLED, tobacco, adhesives and etc.

To strengthen our team, we are now looking for a highly motivated:

Service Engineer

Based in Petaling Jaya, Selangor, Malaysia.

Responsibilities :

We are looking for a skillful and experienced Service Engineer which is customer-oriented, detail-

orientated and result oriented to join our growing company to achieve customer satisfaction.

This is a full-time position to support Malaysia, Southeast Asia and South Asia. The main duties as below :

• Involve in the installation of new equipment at customers’ sites. This includes setting up the machine, ensuring it functions correctly, and providing any necessary training to end-users.
• Perform annual calibration to ensure the machines provide accurate and reliable results traceable to the national standards.
• Responsible for scheduling and performing routine maintenance tasks, which may include cleaning, lubricating, and replacing parts as needed, to ensure optimal performance of equipment.
• Diagnosing and troubleshooting problems when equipment malfunctions or customers encounter issues.
• Upgrading and retrofitting existing or aging machine to enhance performance to meet new requirements. This could involve installing new software, updating firmware, retrofit hardware, and integrating additional features.
• Conduct training to end-users on how to use and maintain the machine.
• Ensure quality services deliver to customers with zero complains to achieve customer satisfaction.
• Interact directly with customers to provide technical support, answer queries, and offer guidance on how to use the equipment effectively.
• Update and keep accurate records of installations, maintenance activities, and repairs in service database to track the history of equipment, identifying patterns of issues, and ensuring compliance with annual calibration and preventive maintenance requirement.
• Submit all required paperwork daily/weekly/monthly as per request.
• Maintaining inventory necessary to meet a high first-time-fix-rate.
• Require working closely with sales team, product development, and quality control. Effective communication and collaboration are essential for addressing issues and improving product/service quality.
• Stay updated on the latest developments in the field. Continuous learning and training to upskill the skillset and knowledge are required.
• Ensuring the safety of the equipment for users. This includes following safety protocols, conducting risk assessments, and implementing safety measures during installations and maintenance.
• Service Engineers may need to be available for on-call support and travel to customers’ sites for urgent repairs over weekend or public holiday.
• Be proactive in promoting and selling services such as Annual Maintenance Contract, and etc.

Qualifications / Requirements :

• Diploma or Degree in Mechanical/Electrical/Electronics/Mechatronics Engineering with minimum 5 years relevant experience in flexible packaging, food and beverage, medical pharmaceutical, or metrology industries.
• Worked in field service or have related experience in an engineering or manufacturing environment.
• Possess own transport and willing to travel 75% of working time domestically, Southeast Asia and South Asia.
• Experienced in installation, calibration, preventive maintenance, repair, and conduct training.
• Knowledge of troubleshooting and problem-solving technique. The ability to analyse problems, think critically, and come up with effective solutions independently.
• Expected to be familiar with computer software and hardware.
• Proficiency in understanding and working with relevant technologies and systems.
• The field of technology is dynamic, he/she must be adaptable to new technologies and changes in the industry.
• A strong focus on customer satisfaction. He/she needs to be responsive to customer needs and dedicated to resolving issues.
• Strong communication skills which can effectively communicate technical information to both technical and non-technical customers in English with oral conversation and writing.
• Ability to collaborate with colleagues and other departments in well manner, working as a team.
• Able keep track of job assignments and a detailed schedule.
• The discipline to update service records on time and ensure data integrity.
• He/she must be customer-oriented, detail-orientated and result oriented.
• High ethical standards, ensuring honest and integrity, discipline and good in time management.
• The desire and ability to promote and sell services such as Annual Maintenance Contract, and etc.

What we offer

Be part of an international company, an innovative, competent, and dynamic organisation with

worldwide presence in every country in the world:

• Highly competitive salary.
• Generous benefits
• Insurance coverage such as hospitalisation, travel insurance.
• Yearly medical and dental claim
• Allowances for outstation
• Business hours Mon – Fri, 9am – 6pm.
• Work with a team of highly motivated individuals.
• Opportunity to build a world-class global technology company with long-term vision for rapid growth.
• Enjoy a good exposure & fast-paced work environment.

Please send us your resume if you are interested in this challenging position. Kindly ensure to include your salary expectations, as well as the earliest possible date you can start working with Labthink Sdn. Bhd

Job description

Service Customer:

· Interact with customers in a professional and courteous manner to understand their requirements.

· Address customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.

· Utilize various tools and methodologies to gather relevant data and insights.

· Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

· Develop customized solutions and recommendations based on the analysis of customer profiles.

· Communicate findings and proposed strategies clearly and persuasively to customers.

· Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

· Document all interactions, analysis, and recommendations accurately and comprehensively.

· Keep records of customer profiles, preferences, and historical data for future reference.

· Ensure confidentiality and security of customer information at all times.

Perks & Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus
• Signing bonus

Overview:

We are currently seeking an experienced Service Engineer/Technician to join our team. As a Service Engineer/Technician, you will be responsible for providing technical support and service to our customers. This includes preparing service and technical reports in writing, lodging technical breakdown reports to the Technical Support portal, and attending to premises for Endoscopy, including installation, breakdown/troubleshooting, and service at the customer's site.

Key Responsibilities:

• Prepare service and technical report in writing
• Lodge technical breakdown report to Technical Support portal, follow-up, and close the case upon completion
• Attend to premise for Endoscopy, including installation, breakdown/troubleshooting & service at customer’s inclusive of systems applications, operating system support, applications support, software support, technical support, and troubleshooting.
• Communicate daily with customers to ensure resolution and proper follow‐up leading to acceptable customer satisfaction levels.

Requirements:

• Minimum Diploma or Degree in Biomedical, Electrical/Electronic Engineering or equivalent.
• Able to provide technical solutions to customers in a timely manner
• Able to travel extensively throughout the whole of Malaysia
• Must have own car as transport
• Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule
• Willing to travel periodically to support business needs.
• Good command of English and Bahasa Malaysia
• Able to communicate efficiently with customers

Perks & Benefits

• Above standard EPF Employer Contribution
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (LRT Taman Jaya)
• Medical & Insurance coverage
• Open culture
• Personal development opportunities
• Dental insurance
• Fitness membership

Company Overview: -

Dover Elevators (M) Sdn Bhd is a well established company located at Jalan 13/6A, Petaling Jaya Selangor. With extensive years of experience in the state-of-the-art technology and skills development in the elevator industry, we provide products and services that focus on customer satisfaction. We offer 5-day work week, observe full public holidays, confirmed staff enjoys term life insurance and hospitalization benefits.

Job Responsibilities: -

1.      To call customers and follow up on the contract renewal and outstanding

         payments

2.      To update customers’ information and details in the system

3.      To ensure monthly collection have been paid to meet the target

4.      To issue reminders, statement of account and invoices to client

5.      To prepare reports on collection activities

6.      Perform other related duties as and when is required

Job Requirements: -

1.      Candidate must pass at least SPM / Diploma / Degree or equivalent level

2.      Fresh graduate is encouraged to apply

3.      Able to communicate effectively with various types of customers

4.      Able to perform good collection result

5.      Positive attitude, self-motivated, ability to work as part of a team and

         independently

6.      Good analytical, problem-solving and communication skills

Perks & Benefits

• Casual dress code
• Medical insurance

職責：

• 設計和實施業務策略、計劃和程序。
• 設定績效和成長的綜合目標。
• 制定促進公司文化和願景的政策。
• 監督公司的日常營運和管理人員的工作（行政、行銷、銷售、財務、工程、技術等）。
• 引導員工鼓勵最大績效和奉獻。
• 透過分析和解釋數據和指標來評估績效。
• 就所有重要事項撰寫並向執行長提交報告。
• 管理與合作夥伴/供應商的關係。

要求：

• 擁有在暖通空調行業或相關職位擔任營運/服務經理的豐富經驗。
• 了解人力資源、財務、行銷等業務職能。
• 展現策略規劃和業務發展的能力。
• 熟悉數據分析和性能/操作指標。
• 優秀的組織和領導能力。
• 出色的人際交往和公開演講技巧。
• 善於決策和解決問題。
• 至少擁有工商管理或相關領域的文憑/學士學位
• 能夠指揮和領導
• 每天與所有員工舉行會議，討論日常任務、安全、SOP、公司政策和目標

津貼和福利

• 獎金
• 中心位置
• 免費小吃/歡樂時光
• 醫療保險
• 公積金、社會保險

Job Responsibility:

• To follow up closely with customers regarding their payment from time to time as required. 
• To report daily survey results to the Team Leaders. 
• Assist customers regarding product knowledge and payment procedures. 
• Educate customers to make payment promptly. 
• Deliver good customer service and maintain high professionalism during negotiation with customers.

Requirements:

• Possess SPM , STPM, Diploma in any field. 
• Preferably possess 1 – 2 years related working experience.
• Experience in Credit Recovery is an advantage. 
• Good Communication and Negotiation skills in English and Bahasa Malaysia is a must.
• Pleasant personality and able to work with minimum supervision.
• Fresh graduates are encouraged to apply.
• Able to work under pressure. 
• Possess own transport(motorcycle) and has valid driving license.

Perks & Benefits

• Nearby public transport
• Central location

Job Description:

• Conduct in-depth analysis of credit portfolios to assess performance, identify trends, and evaluate risk exposure.
• Utilize data insights to make informed decisions and recommend adjustments to credit strategies as needed.
• Oversee the development, maintenance, and enforcement of credit policies and procedures. Ensure compliance with regulatory requirements and industry best practices.
• Collaborate with cross-functional teams to drive credit planning initiatives and ensure alignment with organizational goals.
• Provide analytical support and insights to credit decision-making processes, including underwriting, pricing, and portfolio management.
• Utilize quantitative models and tools to assess creditworthiness and recommend appropriate actions.

Job Requirement:

• Bachelor’s degree in finance, Economics, Business Administration, or related field. Master's degree preferred.
• Minimum 5 years experience with credit policy development and analytics from banking / financial institutions, preferably with experience in maintaining Decision Engines is an added advantage.
• Strong in business and credit risk analytical skills.
• Ability to manage multiple priorities and dealing effectively with demanding business partners
• Good written and verbal communication skills.
• Good and balanced business acumen.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Ability to collaborate with a variety of stakeholders.
• Successful candidate will be base at Subang Jaya office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025. 

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Leading our Service Desk Operations you’ll play a central role in ensuring efficient and effective 24/7 service desk operations within the data centre environment. In this position you will be responsible for leading a team of service desk professionals, optimising service delivery tasks, managing escalations, and ensuring exceptional customer support and incident resolution.

Your key responsibilities:

• Lead and manage a team of service desk operators and analysts, providing guidance, training, and mentorship to ensure high-quality customer support. 
• Develop and implement service desk strategies, processes, and best practices to optimise incident resolution and service delivery. 
• Oversee service desk operations, ensuring timely response and resolution of customer inquiries, incidents, and service requests. 
• Monitor service desk performance and Key Performance Indicators, identifying areas for improvement and implementing process enhancements. 
• Maintain incident management and service request procedures to ensure efficient incident resolution and customer satisfaction. 
• Act as the point of contact for service desk-related inquiries, escalations, and incident management. 
• Develop and maintain strong relationships with data centre customers, ensuring a high level of customer satisfaction.