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Environmental Resources Management (ERM) is a leading global provider of environmental, health, safety, risk, and social consulting services. ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients.
The business of “sustainability" reflects what we do to support our clients as they strive to attain their business goals. Sustainability and business are now inextricably linked and as an expert in sustainability, we play a role in helping companies achieve their objectives with an understanding of how this impacts wider society and the environment. All staff in ERM at all levels are passionate about the environment and delivering sustainable solutions for the world’s leading organisations and this leads to a great working environment that is both challenging and rewarding.
ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients. Over the past five years we have worked for more than 50 percent of the Global Fortune 500 delivering innovative solutions for business and selected government clients helping them understand and manage the sustainability challenges that the world is increasingly facing.
Our EMEA region is hiring a 1st line Support Technician to meet the demand of growth within the organisation. They will provide support to our Global workforce encompassing 40 Countries with 160 offices and over 7,500 staff members covering the entire spectrum of consulting services offered by ERM. This role is based in ERM’s KL office.
The culture at ERM is hardworking and very team-oriented. Most of the projects undertaken by ERM consultants are deadline driven so the Service Desk queries need to be resolved within a tight timescale and therefore, the position requires someone who is good at prioritizing, multitasking, and passionate about providing service and support. Our aim is to respond and resolve queries with a high degree of customer service as quickly as possible.
The role coordinates fulfilment of requests to maintain high levels of satisfaction with IT services. Technicians are responsible for all activities to respond to Complexity 1 requests and incidents.
Providing a single point of contact and end-to-end responsibility to ensure submitted requests have been processed via ticketing system and via Phone calls.
Providing initial triage, resolve or determine which IT resources should be engaged to fulfil them. Escalating service requests in line with established service level targets ensuring tickets are appropriately logged.
This position will utilize IT Service Management (ITSM) best practices such as ITIL to ensure new and existing services offered by IT are thoroughly understood, and operating successfully towards OLA and SLA targets
Main Duties:
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Job Title
Customer Experience AssociateJob Description Summary
The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants. The role will focus on providing appropriate customer experiences whilst having a deep understanding ofJob Description
About the Role:
About You:
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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Key Areas of Responsibility and Accountability:
Purchase Request Processing
Perform upstream collaboration with internal stakeholders from planning to eventual procurement of materials and services Assist the internal stakeholders in defining their specifications of products and service. Review and evaluate Purchase Request according to needs and specifications of the internal stakeholders and ensure completeness of supporting documents Manages POs including running reports for close open PO’s.
Purchase Order Processing
Approve Purchase Orders using the PO system Compare prices, specifications, delivery dates and probable savings to determine the best bid among accredited suppliers Respond to internal and external customers inquiries about order status, changes, or cancellations Organize, update and retain product information files and purchase order records
Purchasing Policy Development, Review and Implementation
Develop and assist in the development of APAC SOP as required by the organization to ensure efficient and compliant purchasing operations Ensure alignment and compliance of Purchasing policies with Global Procurement and Financial policies Ensure implementation and strict observance of Purchasing policies Work with Purchasing/Operations Supervisor/Manager to review, update and document all changes in Purchasing Policies regularly or as required to ensure that these policies address the changing needs of the organization while maintaining compliance and alignment with Global Purchasing and Financial policies. Conduct regular training to all function on SOP, updates and changes in policies/procedures
Vendor / Supplier Management
Maintain a reliable list of accredited vendors/suppliers for key areas of spend Ensure that vendor/supplier accreditation process complies with Global Procurement, Financial standards and requirements Review and approve/reject new vendor requests Establish APS in key categories as per RCM strategies Monitor and manage vendors/suppliers in the areas of cost savings, process improvements, sourcing of materials and innovation initiatives Conduct vendor/supplier performance reviews
Strategic Thinking:
Relationship Management:
Compliance :
Accountability :
Knowledge & Experience:
Knowledge in Purchasing /Procurement Process, Project Planning and implementation Well versed in contract execution and management 4-6yrs functional experience in Purchasing/Procurement capacity Excellent people skills, excellent problem-solving skills. Project management skills Strong communication skills Strong interdisciplinary, intercultural, influence, and networking skills Familiarity with sourcing and vendor management Experience working in a US or foreign multi-national corporation is required. Interest in market dynamics along with business sense Experience in procurement of goods and services in support of a commercial sales organization a plus. Exposure to multi-racial environment preferably in healthcare industry setting
Competencies required:
Analytical Skills and attention to details Fluent in English and a second language (verbal and written ) Excellent communication, interpersonal skills and negotiation skills Proficient in MS Office application Able to work with minimum supervision A team player and can work under pressure Must have leadership and influencing abilities Hardworking and disciplined, committed to achieving goals and objectives within the framework of a team environment.
Minimum Qualification:
Bachelor Degree: Engineering, Science, Business, or Financial Degrees. CPM/CPSM certification desired
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
Official account of Jobstore.
As an Associate Consultant at IQVIA, your problem-solving, analytical, critical thinking and leadership skills will be called upon from day one. You will be responsible for the delivery of consulting projects.
Supports design, development and delivery of consulting projects or components of larger, complex projects;
Conducts market research to understand business needs and identify gaps and opportunities for the clients;
Manages internal and external cross functional stakeholders to support project delivery;
Leverages internal and external subject matter expertise in identifying potential solutions to client issues;
Works in a team of like-minded professionals to create reports, presentations, workshops, under the guidance of practice leaders;
Supports development of a broad knowledge of related consulting methodologies and pharmaceutical market thought leadership through the delivery of consulting engagements and participation in formal and informal learning opportunities;
Works independently and as part of a high performing team;
Attends, supports and presents with confidence at client meetings.
Skills & Experience
An experienced consultant with at least 1 year of experience in Tier 1 or 2 years of experience in Tier 2 consulting firms or
An experienced professional with at least 4 years of non-consulting experience in relevant industries (e.g. pharma, banking, Private Equity/Venture Capital, start-up, hospital management, etc.) or
An MBA / Masters graduate with at least 2 years of experience in relevant industries (e.g. pharma, banking, Private Equity/Venture Capital, start-up, hospital management, etc.) or
A PhD graduate with no industry/consulting experience (with at least 3 publications or 1 high-impact factor publication)
Experience in consulting, pharmaceutical or healthcare industry will be highly advantageous.
Demonstrable analytical and problem-solving skills.
Excellent verbal and written communication skills.
Good interpersonal skills, with an ability to work effectively with others in and across the organization to accomplish team goals.
Knowledge of key issues and current developments in the pharmaceutical and healthcare industries.
Knowledge of consulting methodologies, tools and techniques.
Highly adaptable, with an ability to learn quickly and apply new knowledge.
A willingness and ability to travel for work.
For interested applicants, please attach a copy of your updated resume, highest education certificate and final year transcripts
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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Responsibilities:
Perform site selection (if applicable), initiation, monitoring and close-out visits in accordance with contracted scope of work and good clinical practice. If applicable, Clinical Research Associates may be accountable for development of project subject recruitment plan on a per site basis. Support work with sites to adapt, drive and track subject recruitment plan in line with project needs to enhance predictability.
Provide monitoring visits and site management for a variety of protocols, sites and therapeutic areas.
Administer protocol and related study training to assigned sites and establish regular lines of communication with sites to manage ongoing project expectations and issues. Evaluate the quality and integrity of study site practices related to the proper conduct of the protocol and adherence to applicable regulations. Escalate quality issues as appropriate.
Manage the progress of assigned studies by tracking regulatory submissions and approvals, recruitment and enrollment, case report form (CRF) completion and submission, and data query generation and resolution. May support start-up phase.
Create and maintain appropriate documentation regarding site management, monitoring visit findings and action plans by submitting regular visit reports, generating follow-up letters and other required study documentation.
Build awareness of features and opportunities of study to site.
Collaborate and liaise with study team members for project execution support as appropriate.
Requirements:
Bachelor's degree in a health care or other scientific discipline or educational equivalent.
Minimum of 1+ years of on-site monitoring experience; or equivalent combination of education, training and experience.
Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint and use of a laptop computer.
Good written and verbal communication skills
Good organizational and problem-solving skills
Effective time management skills
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IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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MAIN PURPOSE OF ROLE
The Associate, RTR will support divisions, legal entities and countries as assigned to gain, over time, a deep understanding of the various business divisions, and the unique attributes of the legal entity, regulatory, and in-country requirements associated with the region.
MAIN RESPONSIBILITIES
Service Delivery:
o In-depth understanding of the objective of all tasks performed and proactively challenge the status quo resulting in fact based recommendations
o As the subject matter expert for audit and tax, deliver guidance, insight, and technical expertise relating to audit and tax submissions.
o Interact proactively with divisions and respective functions to ensure accounting, financial reporting, audit and tax reporting are accomplished within designated timeline
o Timely respond to internal and external inquiries
o Active discussion and best practice sharing with team members
o Developed excel files/macros to simplify work process
o Participate in training and professional development activities to continue to develop Finance capabilities and professional expertise.
o Robust review of task performed by 3rd party outsource service provider staff
Manage day-to-day activities:
o Manage annual financial statement submission process and tax schedules preparation
o In charge of statistics submission to government authorities
o RTR accounting task include but not limited to the below:
Monthly closing tasks (i.e. inventory provision review, GL vs sub-ledger tie-in, analytical review of P&L and BS movement, balance sheet recon review)
Annual closing tasks
Ensure business transactions are accurately recorded for any new business initiatives or changes in business processes
Monitor and correct complex data and information errors
dentify and resolve exceptions on inventory transactions resulting in out-of-balance
Address and eliminate data integrity and quality issues over time
Update SOPs and Work Instructions
o Identify process improvements to eliminate “waste” in current process and to create capacity for value-added activities.
o Properly utilize the standard chart of accounts, sustaining the agreed data definitions and usage
o Contribute and participate in overall team initiatives, projects, and activities
Compliance:
Accountability and Scope
SKILL, EDUCATION & EXPERIENCE
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
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