Total 5,161 human resource manager job vacancies in Customer Service category in Malaysia

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

 

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

15th April, 2024 What's the Role?Within the medium sized Residential Aged Care Facility located in Bunbury the Care Manager is responsible for the ensuring compliance with regulations and quality standards and providing leadership to the healthcare team.The Responsibilities and Duties: Implementing and maintaining a person-centred care model to enhance resident wellness and engagement. Ensuring compliance with legislative requirements and upholding Aged Care Quality Standards. Optimising AN-ACC funding for efficient financial support. Providing professional leadership to clinical and allied health team members, developing care plans, monitoring care quality, and fostering effective communication with residents, families, and stakeholders. The Successful Candidate: Tertiary qualification in Nursing with AHPRA Registration Prior experience in a similar role  Familiarity with Aged Care Quality Standards and relevant legislation The ability cultivate meaningful connections with residents, staff, and families.     Benefits included:  Competitive salary package Relocation assistance if needed Large Company with growth & Development  4 weeks annual leave per year!  Other…

Click here to view more detail / apply for Care Manager

We are looking for someone who:
• Has a true passion for Early Childhood Education & Care
• Has a vibrant energy and is an uplifting team player and leader.
• Focuses on continuous improvement and believes in the professional growth of you and your fellow team members.

About the Role:
As the Service Manager you will be passionate, knowledgeable, and driven. You will have the experience to lead, inspire and manage the team of educators and run the day-to-day operations of the Service in line with the company policies and procedures, and legislative requirements. You will model compliance, leadership, creativity and innovation while ensuring a safe, positive and fun working space. You will demonstrate commitment to customer service and an ability to build, nurture and maintain excellent relationships with our team, our families and our children.

At Sparrow Early Learning Greenwood we pride ourselves on the amazing relationships we build with families, always encouraging their input and to become more involved within the centre and community. We wish to inspire and extend on each child’s learning and help prepare them for the transition to school and life

What you’ll need:
• Bachelor of Education (Early Childhood Education) or Diploma of Early Childhood Education & Care
• Minimum 2 years’ experience in a current ELC Service Manager role
• High-level knowledge & understanding of the Early Years Learning Framework and National Quality Standards,
• Current & Valid Working with Children Check
• First Aid and CPR certificates including Asthma and Anaphylaxis training.
• Confidence when communicating with all levels of management.
• A strong ability to inspire, motivate and maintain a positive culture within our service.

The Sparrow Benefits:
• Financial Satisfaction: We pay above Award rate.
• Generous incentives: Up to 95% Childcare Discount for all* staff, Paid Birthday leave*, access to rewarding Referral Programs, Service Manager Bonus*, Annual Managers Retreat.
• Continuous Learning: We’ re here to help you thrive. Your satisfaction and progression is our priority. Expand your knowledge at any time through The Learning Studio, our online learning platform.
• Recognition: We reward for outstanding efforts with our monthly National and Service based recognition programs
• Support: You’ll received support from within the Service as well as from the state leadership team and the National Support Office. Close-knit regional support with only 6 other Services in your cluster. Regular Mentor Group Support Meetings and Cluster Network Meetings. Education and Practice Consultant Support
• Culture: We love Team Building Celebrations! Sparrow is more than a workplace. When joining Sparrow, you will become part of the family. We nurture a warm and inclusive culture where everybody feels valued and finds joy in coming to work each day. Education and Practice Consultant Support

At Sparrow Early Learning we are a professional early childhood education team dedicated to creating quality, child-led learning programs where children feel valued and safe. Our guiding principles are to Inspire, Nurture and Grow. We adopt a holistic approach to children’s learning through our Reggio Emilia inspired environments, rituals, and experiences.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

At Sparrow, we are an equal opportunity employer that is proud of our inclusive and diverse work environment.

Salary range between $70,000 - $90,000

Jump at this amazing opportunity to step into a 3IC Management role and grow your experience for 12 Months! You will have responsibilities of Customer Service Management and Sales Team Management. About the role: Baby Bunting is searching for talented individuals to join our team as Service Managers. In this role, you'll work closely with our management team to develop your leadership abilities while helping to oversee the daily operations of our dynamic retail stores. This is just the first step in building a successful career in retail where there's no limit to your potential! As a Service Manager, you'll be tasked with: Guiding our team in educating parents on our products, demonstrating their features and benefits, fostering genuine relationships with each and every customer. Maintaining the store's appearance and showcasing our latest promotions. Ensuring that all OH&S protocols are upheld to promote a culture of safety for all. Managing KPIs - Safety, Sales, Loyalty,…

Click here to view more detail / apply for Service Manager

An amazing new job opportunity has arisen for a committed Care Manager to work in an exceptional care home based in Brixton Hill, London area. You will be working for one of UK’s leading health care providers

This care home provides a range of respite care and long-term residential dementia care, nursing care, nursing dementia care and end of life care

**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**

As a Care Manager your key responsibilities include:
• Provide leadership on all issues relating to clinical excellence
• Coordinating and coaching staff to ensure that effective nursing and care services are provided, quality standards are continually improved, and clinical outcomes are recorded and measured
• Ensure that your team is well supported and happy in their jobs, as this will help them to provide the best care for our residents
• Passionate about providing high quality care, ensuring the lives of residents are continually enriched
• Share cover for on call management rota at weekends and evenings together with the Home Manager

The following skills and experience would be preferred and beneficial for the role:
• Experienced within a nursing/care home setting for older people
• Extensive clinical knowledge
• Sound knowledge of CQC Regulations and legislation
• Excellent organisations and planning skills
• Able to show a can-do attitude always

The successful Care Manager will receive an excellent salary up to £58,300 per annum. This exciting position is a permanent full time role working 45 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
• 25 Days holiday plus bank holidays
• DBS Certificate paid for*
• Contributory Pension Scheme
• Discretionary Company Bonus Scheme
• Annual Salary Review
• Comprehensive Induction Program
• Refer a Friend Scheme rewarding up to £300 for every person you refer*
• Team Appreciation Days
• Long service awards

Reference ID: 6625
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Singapore Brain Development Centre was established in 2005 and stands as one of the pioneer centres providing cognitive-developmental training to help children succeed in life. Brain Training, Sensory Integration, and more!

We are looking for meticulous, outgoing and confident individuals to assist in the running of the learning centre's operations, ensuring the delivery of high-quality services. This role requires leadership skills, effective communication, and the ability to multitask in a fast-paced environment.

1. Manage the day-to-day operations of the centre, ensuring that our centre operates smoothly and service delivered is of exceptional quality.

2. Handle client inquiries and feedback in a timely and professional manner.

3. Supervise and mentor centre staffs, providing guidance and support as needed.

4. Collaborate with other departments within the organisation to coordinate services and achieve organisational goals.

5. Ensure compliance with all relevant regulations and guidelines.

6. Oversee the implementation of new initiatives, monitoring progress and making adjustments as necessary.

7. Develop and execute strategic plans to achieve growth targets.

8. Identify opportunities for revenue growth and cost-saving measures.

Qualifications:

- Bachelor's degree in Business Administration, Education, Psychology, or a related field;

- Minimum 2-3 years experience. Proven experience in a managerial role, preferably in the education or service industry.

- Strong leadership and team-building skills, with the ability to motivate staff.

- Excellent communication and interpersonal abilities.

- Good organisational and time management skills, Results-oriented mindset.

- Ability to work on weekends.

15th April, 2024 What's the Role?Within the medium sized Residential Aged Care Facility located close to Beenleigh, the Care Manager is responsible for the ensuring compliance with regulations and quality standards and providing leadership to the healthcare team.The Responsibilities and Duties: Implementing and maintaining a person-centred care model to enhance resident wellness and engagement. Ensuring compliance with legislative requirements and upholding Aged Care Quality Standards. Optimising AN-ACC funding for efficient financial support. Providing professional leadership to clinical and allied health team members, developing care plans, monitoring care quality, and fostering effective communication with residents, families, and stakeholders. The Successful Candidate: Tertiary qualification in Nursing with AHPRA Registration Prior experience in a similar role  Familiarity with Aged Care Quality Standards and relevant legislation The ability cultivate meaningful connections with residents, staff, and families.     Benefits included:  Competitive salary package Make a different in aged care! Growth & Development  4 weeks annual leave per year!  Other…

Click here to view more detail / apply for Care Manager

To manage the day to day operations of the assigned campus independently.

Develop. implement and execute marketing program according to company direction.

Successful candidate can look forward to a rewarding career advancement, profit share, business opportunities or partnership.

Seniors are welcome to apply.

• Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
• Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
• Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
• Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
• Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant’s reputation.
• Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
• Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
• Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.

Staff Scheduling: Allocating shifts efficiently to match the restaurant’s operational demands during busy periods requires a detailed approach. It involves considering each staff member’s availability and expertise to ensure smooth operations, directly influencing customer satisfaction and team morale. Adjustments may need to be made on the fly to tackle unforeseen challenges or capitalize on sudden opportunities.

Inventory Management: Keeping stock levels in perfect balance to meet customer demand without excess is critical. Conducting regular audits, employing precise forecasting, and maintaining open lines of communication with suppliers and kitchen staff are necessary to adjust orders, optimize costs, and reduce waste.

Customer Service Excellence: Handling guest complaints and inquiries with promptness, empathy, and effective solutions can transform negative experiences into positive outcomes. Anticipating customer needs and providing personalized service that goes beyond expectations helps build loyalty, enhances the dining experience, and encourages repeat visits.

Conflict Resolution: Addressing disputes among staff or with customers while remaining calm and professional ensures the dining atmosphere stays enjoyable for everyone. Quick and diplomatic resolution of issues keeps the operational flow uninterrupted.

Sales Forecasting: Predicting guest numbers and spending patterns enables optimization of staffing and inventory, balancing operational efficiency with customer satisfaction. Adjusting marketing strategies and menu offerings in anticipation of demand drives revenue growth and improves the dining experience.

A Restaurant Floor Manager operates in a dynamic, fast-paced environment, primarily within the dining area and kitchen of a restaurant. Their workspace is the restaurant itself, where they oversee staff, manage customer service, and ensure the dining experience meets the establishment’s standards. They utilize various tools, from reservation software to communication devices, to coordinate activities on the floor.

Work hours for a floor manager can be long and often include evenings, weekends, and holidays, reflecting the restaurant’s operating hours. The dress code tends to be formal or semi-formal, aligning with the restaurant’s ambiance.

The social environment is highly interactive, involving constant communication with both staff and customers. This role demands a high level of emotional intelligence to manage the diverse needs and sometimes high-stress situations that can arise. Opportunities for professional development are present, with the potential for advancement to higher management positions or specialized roles within larger restaurant chains. Technology plays a significant role in streamlining operations, from scheduling to inventory management.

Despite the demanding hours, many find the work rewarding due to the direct impact on customer satisfaction and the camaraderie developed within the team.

Job Description

• Report to Restaurant Manager
• Leading service operations
• Maintain outlet service quality and display good customer relation skills
• Ensure food quality and presentation are up to standard and manage service recovery
• Manage peak periods effectively with good hosting and queue management skills
• Display good supervisory skills with ability to assign and delegate duties among staffs
• Plan outlet schedule and deployment
• Manage staff discipline and performance issues
• Execute outlet administrative duties and management reporting
• Maintain restaurant hygiene and upkeep
• Achieve sales target and manage maintenance, labour and food costs
• Work with the Area Manager to ensure that sales revenue and operating costs targets are met
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to
• Motivate team members and maintain a high level of team cohesiveness
• Manage site/outlet and equipment maintenance
• Any other duties assigned

Requirements

• At least 5 year(s) of related working experience
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts
• Strong operational and leadership skills
• Able to source, retain and motivate staff

Staff Welfare & Benefits

• 5 day work week
• Daily & Monthly Sales Incentive. Salary indicated on hiring platform includes total sales incentive.
• 50% staff discount for dining in the restaurant (after the probationary period)
• Medical Benefits
• Staff Meals on duty
• Transport provided for closing shifts
• Annual, Sick & Hospitalisation Leave
• Off in lieu for working on a Public Holiday
• Long Service Rewards
• Referral Incentive Program
• Fast Career Growth Opportunities
• Fun and exciting working environment (We believe in productivity at work comes from making our working environment a fun one!)

Available Work Locations (All locations near MRT Station)

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh Mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

Shaping the future of real estate for a better world  

At JLL, we see a Brighter Way ? forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  



What this opportunity involves:  

Are you a dynamic and proactive professional with a passion for retail management? We are seeking a highly motivated Centre Manager to oversee the operations and success of Central Square Ballarat and Thompsons Parkway. As the Centre Manager, ... Click here to view more detail / apply for Centre Manager

Can you focus on both providing outstanding service and increasing revenue?

The heart of this role is ensuring that every one of our guests receives a warm welcome to the hotel. If you're friendly, focused and love creating a fantastic experience by anticipating guests' needs, you'll be a great fit. Experience in a supervisory role is required, as is excellent written and spoken English.

It's a hands-on role, with responsibility for the front desk, concierge, revenue and reservations. You'll build professional relationships with customers, while leading and inspiring your team to provide outstanding service.

You'll need to effortlessly combine organisation and communication. One moment you'll be overseeing day-to-day operations or compiling weekly and period end reports, the next you'll be using your familiarity with the hotel's amenities to find solutions for guests and to upsell confidently.

You'll also work closely with the General Manager to increase revenue through sales and effective room management, so knowledge of hotel software and reservations systems is essential.

What we offer

• Salary up to £28000
• 100% service charge, up to approx £2000 per year
• Attractive staff uniform
• Flexible working pattern
• Training and development opportunities including SVQ’s and professional qualifications
• Staff meals
• Discounted rates across our group of hotels for accommodation and food & beverage for you and your friends & family
• Pension
• Long Service Recognition
• Pet Bereavement Day
• Contribution towards driving lessons
• Charitable fund raising matched up to £250
• Paid day off on your birthday each year

Ask about our roles for partners in housekeeping, the kitchen, bar or restaurant.